the ease of use and it is organized so I know what i am dealing with, in addition to the prompt response from synergis if needed. Review collected by and hosted on G2.com.
I think I had issues several times with the viewer, and I believe a mobile version of adept will be helpful for some users. Review collected by and hosted on G2.com.
Check in Check out version control. I also like the data card system Review collected by and hosted on G2.com.
Drawing viewer and mark up tools. We are using the Java based viewer. Review collected by and hosted on G2.com.
Intuitive, adaptible, robust, and ease of use Review collected by and hosted on G2.com.
Drawing migration can be a little tedious for inexperienced users. Review collected by and hosted on G2.com.
Your review of Synergis Adept really captures its essence--user-friendliness and adaptability. Tech can sometimes be complex, so having a tool that’s straightforward and flexible is a relief.
Your feedback about the challenges with drawing migration and personalized training is understandable, given the complexity of your data. We understand the importance of software being not just robust in its features, but also adaptable to the unique needs of its users.
And your nod to Adept for creating a reliable source of truth? It's definitely provides clear, consistent data, which is invaluable. Thanks for sharing your thoughts in such a relatable way. Your review blends practical observations with constructive suggestions beautifully.
Ability to help the shop floor engineers with their jobs Review collected by and hosted on G2.com.
Can be pricey but you get what you pay for. Review collected by and hosted on G2.com.
Thanks for your review. Good to hear that Adept is making a difference for your engineers and shop floor team by streamlining documentation access. Glad to know you see value in the investment. If there’s ever anything you need, we’re here to support you!
Folgers Coffee in New Orleans migrated to Synergis after an old Oracle (ECM) system was no longer being updated/maintained in its lifecycle of 10+ years. The Synergis team came in and did an outstanding job of listening to us and understanding our wants and needs in order to successfully transfer all our facilities and engineering data into Adept.
I worked closely with the programing team (Charlie Smith and his group) during the migration to add the best data fields to Adept, which would build up the database for future projects, while still overlaying with the existing data.
As much as possible I wanted to recreate the same user interface in Adept as was in old system. Afterall, it was used for 20+ years. I didn’t want to overwhelm the folks who’d been working in the old system; and I wanted to make the transition to Adept smooth and comfortable. I know that change can be hard on folks. So it was important to keep the look and feel familiar to have a really successful outcome.
Once Charlie’s team transferred all the data to our network, the real fun began. I worked with a great (and very patient), Jeffery Newton, a Synergis Applications Consultant. Together, we built out the system as we had planned in the beginning of the project. We created data cards, tables, databases, proper formats, lists, etc.—everything to give Adept a solid backbone-- so it would work well into the future and give folks a great user experience. The thing is, the more you work in Adept, the more powerful it is. It’s an ongoing process.
The Helpdesk Team at Synergis is amazing. Josh Diehl, Jonathan Mullins, Dean Scavetta, Julian Newman and John Soto all are outstanding. They always resolved an issue for me within 2/3 of an hour max. If they couldn’t resolve an issue and/or they needed more time to research the issue, they would always follow up in a timely manner. With the Support Team, it's never about a time limit, like most places where you get 15-minute blocks. If an issue takes two minutes or 2 hours, they always resolve the issue. Another great thing about Support is having Zoom meetings, where I can show them the exact issue and/or command that isn’t working or how I missed a step in the process.
Overall, I think the Helpdesk team can tackle any issue and/or resolve any issue I bring to them to improve or streamline our processes.
We are alway looking to improve the system... adding more data cards and working with Charlie's team to help w/ other searches and fields that the folks have asked for. Overall the system is working very well and the data is in a user friendly format to understand the searches, information needed and how it all comes together....Lots of new folks like the document control system....search and print the latest in minutes.
Overall again, I think the Helpdesk team can tackle any issue and/or resolve any issue I bring to them to improve or streamline our processes. they never stop helping and keeping the system up and running. Review collected by and hosted on G2.com.
I can’t think of anything at this time. It seems they are a step ahead, as things change in the Auto CAD environment, they are working the issue and resolving them for the next release..The new viewer was the big one.... Review collected by and hosted on G2.com.
Your review is so thoughtful and kind! There's no better feeling in the world than to know you've experienced the support and deep, deep knowledge of the Synergis team. Thank you for taking the time to describe some of the detailed interactions you've had with Charlie, Josh, Jonathan, Dean, Julian, Jeffery and John,
It's so good to hear that Adept has helped you gain measurable results and efficiencies -- WOW!
Glad you are back on the project!
Adept has given us a central location to store all our Engineering drawings. It has helped us improve the accuracy of the drawings available to our team and opened up access to more teammates that didn't have access before. It allows us to maintain control of the drawings while giving greater freedom for users to find what they need. Review collected by and hosted on G2.com.
My least favorite thing about Adept is handsdown the viewer. Although the interface is much improved over the old viewer, it is so very slow. We've been forced to upgrade several computers that struggled to view documents. We have several documents that I won't even attempt to open through the viewer because they either won't open or take so long to open that I can't tie up my computer waiting. It's frustrating trying to bring on new users because they become frustrated and irritated at the slowness and find work arounds to not use Adept. Additionally, the lack of print function is a big draw-back. Review collected by and hosted on G2.com.
Thanks for taking the time to submit your review of Adept. It's a thrill to learn how Adept has transformed your engineering document management by centralizing your drawings and improving accuracy and accessibility for your team.
We understand your frustration with the current viewer performance. Our development team is prioritizing viewer optimization to ensure smooth document rendering and efficient workflows. With the upcoming SUMMER '24 release, you may find some resolution for your issues.
Thanks again for your input, patience and continued use of Adept. We're committed to continuously improving the user experience, and your reviews are driving these efforts.
All my best,
Martha
The document search capabilities are great. Excellent software, user-friendly interface and easy to use.
Highly recommended Adept – it has lots of features and transforms our workflow!
Adept has many useful features and a user-friendly interface that makes it easier to use. The customer service team is Helpful and always ready to assist!
The Adept provides a seamless experience that manages our workfolw perfectly and significantly increases our team’s productivity. Review collected by and hosted on G2.com.
Occasionally the software crashes when looking at multiple documents in the viewer Review collected by and hosted on G2.com.
Thank you for sharing your experience with Synergis Adept! It’s inspiring to hear how it’s transformed your workflow, especially by solving the challenges of worn physical drawings and making it easier to find relevant ones.
I understand how frustrating crashes in the viewer can be when handling multiple documents. Your feedback is invaluable, and we’re committed to improving stability.
Knowing Adept boosts your team’s productivity and simplifies your work is incredibly rewarding. If there’s anything more we can do to support you, don’t hesitate to reach out.
Thanks again for taking the time to post your review!
It is a great document control application. The support team is always expeirenced and helpful. Review collected by and hosted on G2.com.
If adept can release the supported version of the latest version of Solidworks earlier. that will be great. Review collected by and hosted on G2.com.
Ease of use, Ease of Implementation, Ease of Integration Review collected by and hosted on G2.com.
The inability to easily link related items by uploading indented BOM template Review collected by and hosted on G2.com.
The software itself is user-friendly. Whenever I have issue, their customer support is very helpful that they will respond immediately and follow up continuously until it is resolved. Review collected by and hosted on G2.com.
The user can only be disabled when he left the company. It would be nice to be hidden from normal use. And the system is slow to start if you have many drawings in your workarea. And its own viewer is a bit slow as well. Review collected by and hosted on G2.com.