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AM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

7/22/2025

"Tech support is fantastic"

4.5/5

What do you like best about Synergis Adept?

While there are many things to like about Adept in terms of document management functions, I'm most impressed by their front-line tech support. They are always quick to respond, courteous, professional and thorough in their troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

We do deal with a higher number of connection / login issues than I would like. Review collected by and hosted on G2.com.

TT

Trevor T.

Senior Software Developer

Enterprise (> 1000 emp.)

12/19/2024

"Adept is easy to use, easy to configure, and flexible to any environment"

5/5

What do you like best about Synergis Adept?

the flexible environment and rapid resonse from their support. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

work flow emails need greater flexability and improvement Review collected by and hosted on G2.com.

AM

Verified User in Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

4/29/2025

"Adept Experience"

3.5/5

What do you like best about Synergis Adept?

File archiving and ease of searchability. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

When upgrades lose functions that were working in previous versions. Review collected by and hosted on G2.com.

AM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

4/29/2025

"mixed some good some bad"

2.5/5

What do you like best about Synergis Adept?

I like the pdm and document control for revisions Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

When the viewer has issues, or doesn't work well. Having to start the adept viewer software after updates or it doesn't work. when date time mismatches happen, and a document needs manually fixed. Review collected by and hosted on G2.com.

ZS

Zack S.

Systems & Security Administrator

Mid-Market (51-1000 emp.)

4/14/2025

"Easy to use with helpful support"

4/5

What do you like best about Synergis Adept?

Support team is very helpful and the new Adept Summer 2024 system has been helpful with integrations with solidworks as well as the new viewer and web based versions Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

some minor issues with toolboxes and load times but not sure if thats adept or my company's network infrastructure Review collected by and hosted on G2.com.

CB

Conrad B.

Software Engineer

Small-Business (50 or fewer emp.)

9/3/2024

"Overall seems to help organize engineers while being an application in the background the just works"

4/5

What do you like best about Synergis Adept?

Once installed it is easy to keep up and running without much fuss from an IT administrator's perspective.

Now that we are upgrading to a newer version, it is nice to see how much more functionality the new version offers compared to the existing version. We use Solidworks here and in terms of the two applications working together on initial setup of a new system, you really just install both clients are are off to the races.

We also attempted an upgrade from 2017 to Summer 2024 on our own, but due to previous lack of resources on our part, we are able to use Synergis themselves to bridge the gap in knowledge to upgrade successfully without issue. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

From what I hear from the engineers using Adept it can be slow at times. Monitoring network usage and resource usage on both the client and server I am not sure why or how to improve performance. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

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Thanks Conrad for your detailed review. It’s wonderful to hear how Synergis Adept helps keep your engineers organized while operating seamlessly in the background. The ease of installation and low maintenance demands from an IT perspective really speaks to its reliability.

It’s also great to hear that the upgrade process has highlighted just how much functionality the newer version offers. We’re glad Synergis could assist in bridging the knowledge gap for a smooth upgrade—it’s what we’re here for!

I understand the concern about performance. The helpdesk folks have lots of ideas for improving network latency and speeding up Adept so I suggest you reach out to them. Email adeptsupport@synergis.com

Thank you for sharing how Adept is helping your team work more efficiently. We appreciate your input and are here to support you as you continue using Adept!

JP

Jeff P.

Drafting/Design Manager

Mid-Market (51-1000 emp.)

5/27/2022

"Great Company, Good software for our needs"

4.5/5

What do you like best about Synergis Adept?

Sign out, sign in, and approval of drawings is fast and streamlined. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Nothing comes to mind. Adept has been a greaat software for us. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

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It's great to hear that our software is working well for your needs, particularly in the management of AutoCAD drawings on the server. We're pleased that you find the sign out, sign in, and approval process fast and streamlined. We understand the minor issues with virus protection and are glad that a solution was found. Thank you for sharing your experience!

AM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

8/26/2024

"Using Adept for over 20 years!"

4.5/5

What do you like best about Synergis Adept?

Knowing that the file(s) I need are protected and I will get the most current version when I need to work on them. The assortment of file types that Adept manages gives a company the opportunity to protect files beyond just engineering drawings. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

It is starting to get a bit too complex so it is not as user friendly as it has been in the past. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

Electronic signatures for drawing approvals. You always can find out who has a file for approval and at what step in the approvals a file exists. Prior to using Adept for this procedure you had to track down a paper drawing, it wasted quite a bit of time running around to find the right person.

Outside of the engineering department, instead of making paper copies of drawings and files for review by other departments and then running them around from one department to another, we are using an internal transmittal to convey information about the files and the actual files from one department to another. Anyone involved in the process can always tell where it is and who should be working on it. This is saving time and money. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

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Thank you for sharing your experience with Synergis Adept! It’s great to hear how its capabilities, like protecting files and ensuring access to the most current versions, have provided reliability and peace of mind. The ability to manage a wide variety of file types beyond engineering drawings clearly adds extra value to your workflows.

Your insight into the benefits of electronic signatures and internal transmittals really highlights how Adept streamlines your approval processes and communication across departments. It’s impressive how much time and effort you’ve saved by eliminating the need to track down paper files and physically route them between teams.

I understand your concern about the software becoming more complex over time. It’s valuable feedback, and it’s clear you care about maintaining user-friendliness for everyone involved. Thank you again for taking the time to share these details—your perspective is appreciated!

NF

Nirmala F.

Document Control Specialist

Mid-Market (51-1000 emp.)

8/28/2020

"Adept - Great Product - Good Customer Service!"

4.5/5

What do you like best about Synergis Adept?

Adept is a great user friendly system and does the job! The Version feature and the audit trail shows you who updated the document and when. Technical support is really great and quick to respond.

We have worked with Synergis to enhance the functionality and our concurrent engineering process by customizing Adept to meet our needs. We work on multiple projects; big and small and Adept helps us in the efficient management of our documents during and after the project lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Nice to have would be the time-out feature which would log out the user if inactive. This would enable availability of licenses for new users logging into the system. Review collected by and hosted on G2.com.

Recommendations to others considering Synergis Adept:

Great Product and great customer service. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

Finding drawings when you need them: Our stakeholders at site or EPCs creating and requesting drawings needed access to our drawings and documents without having to access Adept or submit requests. The use of the Adept API has allowed us provision access to documents as and when they are needed. This again has freed document control from administrative work so they can focus on their core responsibilities.

Over all Adept has helped us centralize our document control practices and improve the consistency and accuracy of our metadata while improving access and visibility for all our stakeholders. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

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Thanks Nirmala for your in-depth review of Adept and Synergis. You've achieved some really fantastic capabilities with the custom programming over and above the out-of-the-box features. Good idea about the time out feature for inactive users. I will share your feedback with product management.

BD

Blake D.

Sr. Systems Analyst

Enterprise (> 1000 emp.)

6/26/2020

"Synergis Customer Service Top-Notch!"

4.5/5

What do you like best about Synergis Adept?

From the account reps, to the PMs, to the development staff, to the help desk, Synergis shines when it comes to supporting its clients. I've been in IT 25 years. I've chatted with thousands of vendors/sales reps, worked with hundreds of consultants, administered dozens of enterprise software platforms (and worked closely with their support desks), and the gang at Synergis is my favorite by far. I always—seriously, always—feel like a priority! Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

As with all enterprise software applications, we've run into a few glitches during major upgrades. And while this is to be expected, we've experienced elongated upgrade engagements on more than one occasion. That said, Synergis does not hesitate to "rally the troops" and dig in to solve a problem. We were even assigned "customer advocates" on the last install. They were instrumental in helping us reach a favorable outcome. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

To say that the Adept drawing management system is a quantum leap from multi-tiered network folders, preposterously complex file names, and dizzying AD security schemes would be an understatement. We've realized myriad benefits from central management of our 500,000 drawing files. Our users cringe when they recall the days of multi-page manuals on drawing handling procedures, which not everyone read or followed. While there is still a bit of chaos in our realm of drawings, Adept has put a dramatic dent in user frustration. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

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Blake, thanks for the review and for calling out our Helpdesk and Support teams. We think they're pretty special, too. Please know how much we appreciate your advocacy and your passion. It's what keeps us doing what we're doing year after year.