The support staff is just second to none. Professional and personable, they know their product inside and out and will go above and beyond to make sure they are providing the best support they possibly can. Implementation services run like a well oiled machine and even the developers will not hesitate to get involved to see any issue resolved. Being a small customer who has worked with Synergis numerous times, I am always very impressed with their process and dedication to the success of their customers. They are a pleasure to work with and we always have a few laughs along the way. In my many years working in IT and the countless vendors I've worked with in that time, I know that having reliable support is the most important aspect of any sofware and Synergis is truly the Gold standard. Review collected by and hosted on G2.com.
I am not a daily user of the software and only an IT member responsible for keeping it running. I know that the staff in my company who use it are very reliant on it for their daily processes and have never offered any negative feedback whatsoever. Review collected by and hosted on G2.com.
Hi Donna:
Thank you for such a glowing review! It’s fantastic to hear that the support team’s professionalism and dedication have made such a positive impact on your experience. It’s clear that their efforts to go the extra mile have helped ensure your success and satisfaction.
Your feedback highlights how valuable a seamless implementation process and collaborative support are when managing essential systems. It’s great to see how important Adept’s document control and management capabilities are to your team’s daily operations, providing the reliability you need.
Hearing that you’ve consistently had a positive experience with Adept and the Synergis team is truly encouraging. If you continue exploring new ways to use the software, it sounds like there’s even more potential to enhance your workflows further. Thank you again for sharing your experience—it’s inspiring!
