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Synergis Adept Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the exceptional customer support from Synergis Adept, highlighting their responsiveness and expertise. (32 mentions)
Users value the comprehensive document control features of Synergis Adept, ensuring document security and accessibility. (27 mentions)
Users commend the ease of use of Synergis Adept, appreciating its flexibility and straightforward implementation for their needs. (25 mentions)
Users commend the exceptional support provided by Synergis Adept, enhancing their overall experience and satisfaction with the software. (19 mentions)
Users value the customization options in Synergis Adept, enhancing efficiency and meeting diverse project needs effectively. (12 mentions)
Users appreciate the excellent support and customization of Synergis Adept, ensuring a smooth and efficient experience. (12 mentions)
Users find Adept's interface to be intuitive and easy to use, enhancing their workflow and collaboration significantly. (10 mentions)
Users experience performance issues with Synergis Adept, citing slow startup and viewer functionality as major drawbacks. (9 mentions)
Users experience recurrent bug issues with Adept's viewer, causing accessibility and performance problems, especially during urgent tasks. (8 mentions)
Users report significant issues with the poor viewer quality of Synergis Adept, affecting access and functionality. (8 mentions)
Users experience slow performance with Synergis Adept, particularly when accessing drawings and using the viewer. (8 mentions)
Users note a challenging learning curve with Synergis Adept, as adapting to its interface can be complex. (7 mentions)
Users find limited features in Synergis Adept, struggling with rudimentary functions and format compatibility issues. (6 mentions)

Top Pros or Advantages of Synergis Adept

1. Customer Support
Users commend the exceptional customer support from Synergis Adept, highlighting their responsiveness and expertise.
See 32 mentions

See Related User Reviews

Ian S.
IS

Ian S.

Mid-Market (51-1000 emp.)

5.0/5

"Document control made easy"

What do you like about Synergis Adept?

Easy to use, you have complete control over all your documents, not just Solidworks files. The new viewer is now incorporated into Adept. This now

Donna C.
DC

Donna C.

Mid-Market (51-1000 emp.)

5.0/5

"Good Software, Great Staff"

What do you like about Synergis Adept?

The support staff is just second to none. Professional and personable, they know their product inside and out and will go above and beyond to make sur

2. Document Management
Users value the comprehensive document control features of Synergis Adept, ensuring document security and accessibility.
See 27 mentions

See Related User Reviews

Ian S.
IS

Ian S.

Mid-Market (51-1000 emp.)

5.0/5

"Document control made easy"

What do you like about Synergis Adept?

Easy to use, you have complete control over all your documents, not just Solidworks files. The new viewer is now incorporated into Adept. This now

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great application with experienced support team"

What do you like about Synergis Adept?

It is a great document control application. The support team is always expeirenced and helpful.

3. Ease of Use
Users commend the ease of use of Synergis Adept, appreciating its flexibility and straightforward implementation for their needs.
See 25 mentions

See Related User Reviews

Leslie F.
LF

Leslie F.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable online collaboration for OEM companies"

What do you like about Synergis Adept?

The biggest improvement and advantage to Adept that we found was the ability to search for information that was in the database. With our old system

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Synergis Adept is a reliable and capable piece of software"

What do you like about Synergis Adept?

Adept comes with a wide range of features and settings straight out of the box that allows you to finetune your use of the software to best meet your

4. Helpful
Users commend the exceptional support provided by Synergis Adept, enhancing their overall experience and satisfaction with the software.
See 19 mentions

See Related User Reviews

Donna C.
DC

Donna C.

Mid-Market (51-1000 emp.)

5.0/5

"Good Software, Great Staff"

What do you like about Synergis Adept?

The support staff is just second to none. Professional and personable, they know their product inside and out and will go above and beyond to make sur

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great application with experienced support team"

What do you like about Synergis Adept?

It is a great document control application. The support team is always expeirenced and helpful.

5. Customization
Users value the customization options in Synergis Adept, enhancing efficiency and meeting diverse project needs effectively.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Cad Designer - Engineering Software Administrator"

What do you like about Synergis Adept?

I like that the software is user friendly. It doesn't take a lot of time to get users familiar with the software and off and running. I also like that

Nirmala F.
NF

Nirmala F.

Mid-Market (51-1000 emp.)

4.5/5

"Adept - Great Product - Good Customer Service!"

What do you like about Synergis Adept?

Adept is a great user friendly system and does the job! The Version feature and the audit trail shows you who updated the document and when. Technic

6. Features
Users appreciate the excellent support and customization of Synergis Adept, ensuring a smooth and efficient experience.
See 12 mentions

See Related User Reviews

Ian S.
IS

Ian S.

Mid-Market (51-1000 emp.)

5.0/5

"Document control made easy"

What do you like about Synergis Adept?

Easy to use, you have complete control over all your documents, not just Solidworks files. The new viewer is now incorporated into Adept. This now

EB

Erich B.

Mid-Market (51-1000 emp.)

4.0/5

"Great Document Management System with Responsive Support"

What do you like about Synergis Adept?

Adept has many upsides, but the biggest one is the pre-sales and after-sales support from the staff. Our implementation was in 2006, and we have been

7. Intuitive
Users find Adept's interface to be intuitive and easy to use, enhancing their workflow and collaboration significantly.
See 10 mentions

See Related User Reviews

RT

Ron T.

Enterprise (> 1000 emp.)

5.0/5

"Innovative Connection and Collaboration"

What do you like about Synergis Adept?

Intuitive, adaptible, robust, and ease of use

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Adept has allowed us to track all the drawings and documents in a user-friendly interface."

What do you like about Synergis Adept?

Adept is very intuitive in searching for documents.

Top Cons or Disadvantages of Synergis Adept

1. Performance Issues
Users experience performance issues with Synergis Adept, citing slow startup and viewer functionality as major drawbacks.
See 9 mentions

See Related User Reviews

Steven C.
SC

Steven C.

Mid-Market (51-1000 emp.)

5.0/5

"We use Adept to manage all of our engineering files."

What do you dislike about Synergis Adept?

The viewer is too slow. It needs a better Interface.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"mixed some good some bad"

What do you dislike about Synergis Adept?

When the viewer has issues, or doesn't work well. Having to start the adept viewer software after updates or it doesn't work. when date time mismatche

2. Bug Issues
Users experience recurrent bug issues with Adept's viewer, causing accessibility and performance problems, especially during urgent tasks.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"We were better off before the upgrade."

What do you dislike about Synergis Adept?

I seem to be hearing a lot about the software as of late. In a recent incendent, we needed prints for emergency work and were not able to access them.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"user"

What do you dislike about Synergis Adept?

I think I had issues several times with the viewer, and I believe a mobile version of adept will be helpful for some users.

3. Poor Viewer Quality
Users report significant issues with the poor viewer quality of Synergis Adept, affecting access and functionality.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Cad Designer - Engineering Software Administrator"

What do you dislike about Synergis Adept?

The weakest link that I have seen is the viewer that comes with the software package.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"mixed some good some bad"

What do you dislike about Synergis Adept?

When the viewer has issues, or doesn't work well. Having to start the adept viewer software after updates or it doesn't work. when date time mismatche

4. Slow Performance
Users experience slow performance with Synergis Adept, particularly when accessing drawings and using the viewer.
See 8 mentions

See Related User Reviews

Steven C.
SC

Steven C.

Mid-Market (51-1000 emp.)

5.0/5

"We use Adept to manage all of our engineering files."

What do you dislike about Synergis Adept?

The viewer is too slow. It needs a better Interface.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good document management system"

What do you dislike about Synergis Adept?

The user can only be disabled when he left the company. It would be nice to be hidden from normal use. And the system is slow to start if you have man

5. Learning Curve
Users note a challenging learning curve with Synergis Adept, as adapting to its interface can be complex.
See 7 mentions

See Related User Reviews

RT

Ron T.

Enterprise (> 1000 emp.)

5.0/5

"Innovative Connection and Collaboration"

What do you dislike about Synergis Adept?

Drawing migration can be a little tedious for inexperienced users.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Steep learning curve, but keeps everything in order"

What do you dislike about Synergis Adept?

From my usage so far, Adept is not the ideal "Windows Explorer" replacement yet. It's very tedious to browse documents fast. We're still in the early

6. Limited Features
Users find limited features in Synergis Adept, struggling with rudimentary functions and format compatibility issues.
See 6 mentions

See Related User Reviews

EB

Erich B.

Mid-Market (51-1000 emp.)

4.0/5

"Great Document Management System with Responsive Support"

What do you dislike about Synergis Adept?

In a modern Web 2.0 world, the application is not the looker at the ball, the lack of customization and modernization in the interface takes some gett

Leslie F.
LF

Leslie F.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable online collaboration for OEM companies"

What do you dislike about Synergis Adept?

The Adept Viewer is currently an Oracle product and it has limitations. If you want to do redlining of drawings it is currently possible but the func

Synergis Adept Reviews (192)

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Synergis Adept Reviews (192)

View 1 Video Reviews
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MG
Enterprise (> 1000 emp.)
"Best decision i have ever made in Document Control"
What do you like best about Synergis Adept?

The easy of searching and adding to the system Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I would have to say the update process can be a issue Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thank you Marcos for your review of Synergis Adept. It’s great to hear how the system’s searchability and ease of document management are benefiting you. Your note about the update process is an important one, and we’re committed to improving it.

Your suggestion for others to engage with our team and visit our headquarters is much appreciated – it reflects your positive experience with us. It's encouraging to know that Adept is saving you time and enhancing team collaboration.

We truly value your feedback and thank you for the time you’ve taken to share your thoughts. Your insights are instrumental in our ongoing efforts to enhance Synergis Adept.

NG
Enterprise (> 1000 emp.)
"Great experience as a new user of Adept"
What do you like best about Synergis Adept?

We are in the process of implementation of Adept at our workplace, but so far we have found this to be extremely useful for our workflow implementation and documentation control across the various divisions within our company. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Too early for me to comment on this as of yet. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Hi Nirjar:

It's fantastic to hear about your positive initial experience with Synergis Adept, especially as a new user in the implementation phase. Knowing that Adept is already proving to be extremely useful for your workflow implementation and documentation control across different divisions is a great indicator of the software's potential impact on your company's efficiency and organization.

It's completely understandable that you're still exploring the full scope of Adept and haven't encountered any significant issues yet. We're here to support you through your journey of discovery and integration, and we welcome any feedback or questions you might have as you become more familiar with the software.

The benefits you're experiencing in documentation flow control, metadata extraction, and search capabilities are exactly what we aim to provide. These features are critical in managing information effectively and ensuring easy access to vital documents.

Thank you for sharing your initial impressions and the positive impact Adept is having on your operations. We're excited to be a part of your workflow enhancement and look forward to your continued feedback as you delve deeper into all that Adept has to offer.

Ryan M.
RM
Small-Business (50 or fewer emp.)
"A good file managing software for businesses."
What do you like best about Synergis Adept?

We use adept to track who's currently using a file and what state the drawing is in. (controlled, in progress or superseded) Adept can do other things, but adept is worth it just for those few tasks. It has saved us many times. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Adept has a few rare cases where it doesn't like the file name, such as if it's in another language or if the file name is too long. It would be nice if Adpet can accept these file names Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

It's great to hear that Adept has helped solve the issue of multiple users working on the same drawing and has improved tracking capabilities for your business. We're pleased to have been able to provide these benefits for you.

Verified User in Electrical/Electronic Manufacturing
UE
Mid-Market (51-1000 emp.)
"Adept Flexibility"
What do you like best about Synergis Adept?

Being able to distinguish what files are current or effective from those that are past versions. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

When I close a search card following an unsuccessful sub-search, my results page goes blank. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

File versioning is one of Adept's top features so it's no wonder you love its ability to differentiate between current and past file versions in your workflow.

Thanks also for your feedback about the search card issue. We're keen to smooth out these wrinkles to ensure an even more seamless experience. Understanding these nuances helps us focus our development efforts where they matter most to you.

We never tire to hear how Adept significantly reduces file search times, liberating you from the cumbersome process of sifting through physical copies. This leap in efficiency is a testament to the impact Adept can have in transforming everyday work processes. Thank you for sharing these insights.

Verified User in Building Materials
AB
Small-Business (50 or fewer emp.)
"Great support through the Synergis team"
What do you like best about Synergis Adept?

Unmatched customer and technical support Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Not every feature is readily connected to our systems and add-on features can be hard to immediately justify to our executive team. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thank you for acknowledging the unmatched customer and technical support from the Synergis team. We're thrilled to hear that our support has been a standout aspect of your experience with Adept.

We understand your concerns about the add on features being difficult to get up and running. Know that your feedback is valuable and can help us focus on enhancing the compatibility and value proposition of our offerings.

We’re also excited about the improved collaboration with the upcoming release. We're committed to continuously improving Adept to better meet your needs and appreciate your patience and input as we work towards these enhancements.

Thank you for being part of our community and for sharing your experience.

Patrick C.
PC
Small-Business (50 or fewer emp.)
"Reliable, Easy to use and Great Customer Service"
What do you like best about Synergis Adept?

Over the past 10 years using Adept, it has grown with today's technology. We have rarely had an issue with the software. Upgrades have been easy and painless. Any issues we ran into, Adept Customer service has always been there to help address any issues. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

In the new version, they removed being able to see your working area along with the library of your projects. It was excellent in the past to check a file out and see both places simultaneously. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thank you for your positive feedback on Synergis Adept! We are thrilled to hear that you find our software reliable, easy to use, and appreciate our customer service. We understand your concern about the changes in the new version and apologize for any inconvenience caused. Your feedback is valuable to us, and we will take it into consideration for future updates. We are glad to hear that Adept has been beneficial in helping you keep track of your company's AutoCAD project files. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for being a loyal customer for the past 10 years!

CG
Global CAD Manager
Enterprise (> 1000 emp.)
"eye opening"
What do you like best about Synergis Adept?

Out of the box ability to integrate with different drawing formats Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Required field setting don't work with related fields or restricted list Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thank you for sharing your thoughts on Synergis Adept. It's encouraging to hear how its seamless integration with different drawing formats has positively impacted your work. Integration with other software is essential in today’s diverse digital environment.

I can understand your frustration with the limitations of required field settings. Your honest feedback gives potential users a balanced understanding of the software and serves as constructive insight for the developers to enhance its functionality.

Adept’s ability to simplify and streamline critical aspects of your work is at the core of our development values. We’re delighted that your experience with Adept has been “eye-opening” and look forward to hearing from you in the future!

MC
Mid-Market (51-1000 emp.)
"Best DMS System Around"
What do you like best about Synergis Adept?

Consistent functionality, constantly improving! Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I would like to see more functionality in workflows so they can accommodate dynamic review teams. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Hi Micah—Your participation the Adept community as knowledge expert and advocate is fantastic. We’re always thrilled to get your feedback.

Your suggestion for expanded functionality in workflows to better support dynamic review teams is a valuable insight. I know our PMs will take your suggestions to heart.

Thank you for taking the time to share your positive experience as it guides us in continually refining and improving Synergis Adept.

Verified User in Utilities
AU
Enterprise (> 1000 emp.)
"Better than using Network Shared Folders"
What do you like best about Synergis Adept?

It's a central repository for engineering files with great permission controls. The ability to keep the version history of our files is one of the best things about using Synergis Adept. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

The user interface is so slow and outdated. It does not scale well with modern high-resolution displays. Because of certain software limitations, it is not easy (and sometimes impossible) to have different business groups using the same instance of Synergis Adept. The product is old-fashioned and does not explore what is possible in 2023. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thank you for sharing your feedback on Synergis Adept. We're thrilled to hear that you appreciate the central repository and permission controls for engineering files. We understand your concerns about the user interface and scalability issues. Your feedback is valuable, and we are continuously working to enhance the user experience and modernize the platform. We would love to gather more details about your specific challenges with different business groups using the same instance and explore possible solutions. Your input helps us improve and provide a better experience for all users. Please feel free to reach out to our support team for further assistance. Thank you for choosing Synergis Adept!

Verified User in Utilities
AU
Mid-Market (51-1000 emp.)
"Looking forward to the rest of the program."
What do you like best about Synergis Adept?

The folks at Adept are very helpful. The program is user friendly and dynamic. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I'd like to see the thumbnails be larger so that we are able to preview documents more effectively. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

It's great to hear about your positive experience with the Synergis Adept team and Adept’s user-friendly interface. Your suggestion for larger thumbnails to enhance document previews is a valuable one and highlights a potential area for improvement.

Congratulations on your work on integrations. It underscores the need for different business systems to talk to one another and exchange accurate data. Thanks for sharing your insights to help shape the continuous development of Synergis Adept.

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