Synergis Adept Reviews & Product Details

i was grandfathered into a Document management position at Toray and didn't know a thing about Adept until i was hired . I have a gift of being able to pick up and learn software so i wasn't worried. Everything from the Adept experience, the help desk, and my first System Upgrade these folks are top notch with customer service . they really want you to succeed. We recently in 2025 finished the install of our custom plugin and charlie and his team have been great to work with . Review collected by and hosted on G2.com.

i guess the only Dislikes are a few system limitations. Its a document management software and at Toray we try to use it and make it do things it was designed for. the viewer is another dislike however iv'e heard in 2025 release that is changing. The viewer curently doesn't have a option to print straight to a printer. I think once you learn the system there isn't a whole lot of dislikes. If you asked someone that doesn't understand the system there maybe more dislikes. Review collected by and hosted on G2.com.

Adept solves the problems found in a Windows File Share such as people saving files differently (different locations, names, folder structures,etc). This makes it much easier to find files without relying on Tacit Knowledge, Manual Searching, or even asking someone where they saved something.

Adept also helps us tremendously with version control. Prior to Adept, we would sometimes use the wrong version of a file in production, or files would get moved, lost, overwritten, or deleted. We also had duplicate (a different versions of) files all over the place. Adept helped us get this under control.

I also like the Audit Trail where we can see exactly what happened to each file (and by whom) since its creation.

I think Adept's benefits are especially felt by CAD users as assemblies and parts retain their associations automatically. But it was the best tool we found that also benefited non-CAD users.

We also like that it's a US-based company with superior customer support. It is IT friendly and suited to our line-of-work.

Update after a few years of Adept use: They are a top-notch team and are always on-hand to help us with any issues we might have. Adept is still solving the issues we needed help solving, and it is seamlessly part of our business now. Review collected by and hosted on G2.com.

Upfront Cost – licenses are expensive but the benefits far outweighs the cost

Growing Pains - Not every file is in Adept yet (data migration is tedious and time-consuming). Training is required (and a new way of thinking is required). People resist change; we need to change the way we do some things. These really require us to break some bad habits which will make us better in the end.

It’s not perfect. There are occasional bugs or annoyances. It still relies on people to fill out data cards correctly, which is a training issue.

Software upgrades are a bit complex, requiring a bit more IT support than I'd like. Fortunately, this only affects us for a couple of days per year. Review collected by and hosted on G2.com.

The Search Features will "WOW" you!

It is Fast, it is Easy, and it Finds what you are looking for!

With the ability to search through documents' meta-data through the Data Card allows you to Pinpoint the exact File you need, FAST! Review collected by and hosted on G2.com.

The newest Adept Viewer has added many new features to the Viewers' capability but it comes with a slower delivery of the document.

But if you enjoyed the speed of the previous Oracle Viewer, Synergis gives you the option to set-up Alternative Viewers that can present the View of the Document very quickly. Review collected by and hosted on G2.com.

I like that the software is user friendly. It doesn't take a lot of time to get users familiar with the software and off and running. I also like that the system can be configured to suit your needs. Also, I like the fact that data can not only be extracted from your documents, but it can also be pushed into your documents. I also like the fact that this software can be integrated with Autodesk products. Customer support has always been great, whether it be user issues or product upgrades. Review collected by and hosted on G2.com.

The weakest link that I have seen is the viewer that comes with the software package. Review collected by and hosted on G2.com.

Their support staff is second to none. I've worked with a lot of software companies and Synergis goes above and beyond for any issue. Everyone in the company that I've had the pleasure to work with has been very kind and understanding to my needs, especially during last minute request. Review collected by and hosted on G2.com.

My application has been fulfilling the needs of my company. With the ease of use to customize fields and functions to the needs of our users makes this product stand out. I don't have anything that I dislike about this product. Review collected by and hosted on G2.com.

Adept is a very helpful tool for managing documents and drawings in a nice neat controlled environment. Adept makes searching for files or information very easy due to it's limitless searching ability. Adept is very customizable and can be tailored to fit any working environment. If issues arise the Adept helpdesk team has a very quick response time and they are very knowledgeable and able to get things fixed in short order. Adept handles many different document and drawings types which makes it easy for companies that use multiple drawing platforms Review collected by and hosted on G2.com.

I've not encountered any real issues in my almost 15years of use. Review collected by and hosted on G2.com.

The most impressive part of joining the Synergis Adept family is the multi-level support that comes with the package. My department adopted administrative responsibilities for a system that had been in place for at least a decade, and serviced multiple departments. The Synergis team guided us through every step of the process, including the training for users and admin. The migration time was impressive and the process was comprehensive. Review collected by and hosted on G2.com.

We have yet to run into the downside. Our system is up and running, and anytime we’ve required help they were there with a solution. Review collected by and hosted on G2.com.

Adept has many upsides, but the biggest one is the pre-sales and after-sales support from the staff. Our implementation was in 2006, and we have been a customer since, and no implementation is without incident, but over the last 15 years we've has a few issues that Synergis has been very responsive about solving, even going so far as to send out on-site techs on their own dime to assist with issues specific to us. The software itself is easy to manage and integrates nicely with nearly ever application and document type we use.

There's finally a new viewer that works well (although is still a work in progress), we do like where it is going and being able to move away from the old viewer has been a boon for us. Review collected by and hosted on G2.com.

In a modern Web 2.0 world, the application is not the looker at the ball, the lack of customization and modernization in the interface takes some getting used to. The lack of non-linear workflows or condition based workflows was something we had to work around and have lost some fidelity over the years as we have had to simplify the way we do business (sometimes for the better, sometimes it feels like making a square peg work in a round hole). We don't let this detract from the application, its complex but simple and effective for what we use it for.

Unique to use, new features don't always pop or help us as more refinement to existing features would. Review collected by and hosted on G2.com.

My company has had Adept since 2009 and it has played a central role as an important drawing management and tool for engineering, contstructions and managing project design material.

Almost more than anything, the customer service at Synergis is second to none when comparing to any other engineering software company that I have ever dealt with in my 25 year career.

The best part is, the people who build it often reachout to ask customers how they can improve it and request ideas. #Adept_Is_BEST!

Corey Tanner Review collected by and hosted on G2.com.

I have been an advocate of Adept for more than 15 years and continue to work with Synergis as a power user to find more ways to utlize this tool. Review collected by and hosted on G2.com.

Concise storage & retrieval functionality with very good integration with other business applications. Review collected by and hosted on G2.com.

File viewer & workflow functionality could use some improvement. Review collected by and hosted on G2.com.