Jennette W.
JW
Jennette W.
Owner
Small-Business (50 or fewer emp.)
"Great Product"
4.5/5
What do you like best about Synder?

I was looking for an app that would work for my client's integration between Square and QBO. I've been pleasantly surprised with the options that Synder offers. I especially like the Daily Summary option. James was great in answering all my questions. I look forward to finding out what else Synder has to offer for my client's coffee shop. Review collected by and hosted on G2.com.

What do you dislike about Synder?

I'm disappointed that the balance deducts per transaction on the daily summary. I just took forgranted that the daily summary would be one transaction thus allowing me to purchase a cheaper plan from Synder. Review collected by and hosted on G2.com.

Ian G.
IG
Ian G.
Senior Product Manager
Mid-Market (51-1000 emp.)
"Great support"
4/5
What do you like best about Synder?

Tali from support has been super helpful! Review collected by and hosted on G2.com.

What do you dislike about Synder?

No UI for customizations of JSON object with filtering which transactions we recieve, but support helped me achieve my goal. Review collected by and hosted on G2.com.

MM
Mirela M.
Small-Business (50 or fewer emp.)
"Great customer support"
4.5/5
What do you like best about Synder?

Synder is great in simplifying and automating financial processes, making bookkeeping a breeze. The platform is user-friendly, and the customer support, particularly from representative Vili Varazi, has been exceptional in addressing my questions. The integration with Shopify and Quickbooks was seamless. Review collected by and hosted on G2.com.

What do you dislike about Synder?

For users who favor more straightforward interfaces, Synder's complexity might be considered a drawback. The learning curve can be challenging, particularly when handling intricate accounting requirements. Review collected by and hosted on G2.com.

NO
Nicola O.
Small-Business (50 or fewer emp.)
"Great customer support!"
5/5
What do you like best about Synder?

I am very satisfired with Synder and its services. The customer support is great! I had an interaction with Darya and she was able to get my questions answered and problems solved in one interaction! I highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Synder?

Sync issues, but with customer support it is easy to solve. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Brilliant Synchronization between Shopify and Xero"
5/5
What do you like best about Synder?

The ease of integration, and the support team are amazing! Review collected by and hosted on G2.com.

What do you dislike about Synder?

Nothing to note at this point- have not seen anything Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Synder is my favorite time saver for Stripe & QBO"
4.5/5
What do you like best about Synder?

Vili was helpful in troubleshooting the issue when auto-sync turned off. Customer support is always quick to respond and offer a solution. The best part about Synder is how much time it saves me by accurately pulling data into Quickbooks across multiple income categories. Review collected by and hosted on G2.com.

What do you dislike about Synder?

I don't like that unused syncs don't roll over. Review collected by and hosted on G2.com.

LB
Luke B.
Small-Business (50 or fewer emp.)
"Great Product // Could have a more functional rule system // Great customer support"
4/5
What do you like best about Synder?

The customer support is great! I worked with a support rep named George who was very helpful and active in their response times. Looking forward to seeing their software continue to improve. Review collected by and hosted on G2.com.

What do you dislike about Synder?

The rule system, while functional, is very clunky to work with. It is very tedious to create rules, and you cannot duplicate them or easily change the initial trigger for a rule.

The rules also seem unnecessarily expensive.

Finally, while the monthly transaction subscription rate makes sense for Synder, it does not make sense for companies that run sales and have brief periods of high transaction volume.

You cannot downgrade your subscription yourself without contacting support so once you're locked into a high transaction volume subscription, it can get expensive.

For these different business models, it would be nice to be able to explore a by transaction pricing model that allows for billing to match intermittent transaction volumes. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Synder is great and so is their support!"
5/5
What do you like best about Synder?

Ease of use and functionality, ease of implementation, that supports my business needs. I have contacted customer support and Darya was very helpful at quickly solving our support issues. The desktop connector enables ease of integration with quickbooks. Review collected by and hosted on G2.com.

What do you dislike about Synder?

I have not found anything that I dislike thus far. Review collected by and hosted on G2.com.

Verified User in Import and Export
UI
Verified User in Import and Export
Small-Business (50 or fewer emp.)
"Incredible Customer Support!!!"
5/5
What do you like best about Synder?

James Plummer is what we find most helpful about Synder!

The program itself is very user-friendly and comfortable to use. We find that in our office we are not great with technology, so we hit some obstacles along the way, and James was incredibly patient, supportive, sent screenshots and clear instructions to resolve any issues we had. This process made Synder the main reason I would recommend the program to others, because there is mothing more important than support when it is needed. Review collected by and hosted on G2.com.

What do you dislike about Synder?

We don't believe that we found many downsides. In our case, we are new to the program and thought it would be easier to reach out for help than figure it out ourselves. However, after James took us through the process it was very evident that if we had just read through the available options more carefully we would been able to get to that answer. Review collected by and hosted on G2.com.

LT
Linda T.
Accountant
Small-Business (50 or fewer emp.)
"Customer Support is Exceptional!"
5/5
What do you like best about Synder?

Their support staff always understand whatever the issue is and really have the drive and desire to help their customers. Review collected by and hosted on G2.com.

What do you dislike about Synder?

Sometimes the syncing lags. I wish they would change their automatic syncing from once every hour or so, to a constant refresh. I do have the option of bringing in the orders, so that is very helpful! Review collected by and hosted on G2.com.