I've interacted with Snyder's support on three occasions while getting our account set up. The things I wanted to do were not simple (e.g. not just enabling a setting) and they've been able to help me with all of them. The support stay on with me for as long as I need to get the solution, and they actually help me get to the solution rather than brush me off. They don't ask silly questions too. As someone who works with many software companies, Snyder's support has been the best I've experienced (and I'm quite hard to please ;)). It makes the world of difference to us as an agency to work with companies that we can rely on to help and care to solve our problems.

Special shout out to Sophie, Vili and James, who have been great help these past couple weeks getting us set up.

P.S. they even created a script to achieve something that wasn't out of the box! Review collected by and hosted on G2.com.

Nothing so far! It has been able to do the things I need. Review collected by and hosted on G2.com.

Efficiency and real-time info. Great customer support followed up to see if the problem was solved to my satisfaction, which is rare in this world. Review collected by and hosted on G2.com.

Would like to have more options on the pricing side. Review collected by and hosted on G2.com.

Snyder makes is very easy for us to keep track of our books through Stripe. The customer service has been great along the way. When initially setting up our account Marko walked us through how to add more syncs to our account so we could get all of our historical data. Review collected by and hosted on G2.com.

So far I have not noticed any downsides to synder. It's worked smoothly for our businesses Review collected by and hosted on G2.com.

Synder is great and it helps keep everything organized and synced without having to do all of the manual recon. Review collected by and hosted on G2.com.

I have used their support calls a few times. I would love to have an option for a FREE support call service. Review collected by and hosted on G2.com.

Customer service agent Darya was friendly and knowledgable, helped me navigate a process I hadn't done before. I really appreciate the help on a sensitive issue! Review collected by and hosted on G2.com.

While we had a sync issue, Synder is set up pretty well to deal with the occassional issue! Review collected by and hosted on G2.com.

Alot of online companies struggle with recording revenue processed through Stripe and this software allows easy set up and syncing. It always revenue mapping as well as merchant expenses. It has been a game changer. Review collected by and hosted on G2.com.

Nothing! Works Seamlessly for our client needs. Review collected by and hosted on G2.com.

I love the great customer service they have. There support staff is quick to respond to messages and are very friendly. Darya quickly helped me resolve an urgent request, her communication was amazing (espeically since she provided screenshots to help me navigate the interface). Review collected by and hosted on G2.com.

Nothing at the moment, only positive experience so far. Review collected by and hosted on G2.com.

Triples my annual pricing without my consent and billed my credit card. Now won't refund as they say they have a 14d policy. Well, banks have a 180d policy for chargebacks so... Review collected by and hosted on G2.com.

No accountability on their fraudulent behavior Review collected by and hosted on G2.com.

Aside from the services they offered, I'm super delighted with their customer service. Special shoutout to Ms. Darya who helped me figure out the next steps on my concerns. She handled my issue professionally and ensured that I'd get in touch with further updates. Thank you for your help, Ms. Darya!!! Review collected by and hosted on G2.com.

Some auto-sync issues but it was prioritized by their dev team once they detected a problem. Review collected by and hosted on G2.com.

Synder is very easy to synchronize and set up. Review collected by and hosted on G2.com.

I wish there was a Medium plan that allows the QBD connector to be used. Review collected by and hosted on G2.com.