Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Synder bridges the gap between Stripe and QBs!"
5/5
What do you like best about Synder?

Synders program was exactly what I was looking for. We use Stripe for processing our CCs, but I was driving myself nuts trying to reconcile each month because of the fees they take out prior to releasing our clients payments. Synder streamlined that all for me and tracked the Stripe fees separately while allowing my invoices to match up with payments. There was a bit of a learning curve to set up and some patience so I knew where Synder was putting everything in QBs, but once I trusted it, the syncs are so easy to do. I would say it cuts my time spent on this part of bookkeeping by 98%. I can’t wait to link it to my Amazon business account to track their fees and split up payments as well. (I would like it if it could link Amazon accounts, not just Amazon business accounts.)

Often times software is frat but the customer service falls short. This is NOT the case with Synder. Their customer service is great. They are very responsive, timely in their responses and will help you get the answer you need if you can’t figure someone out on your own. They seem always happy to help. Review collected by and hosted on G2.com.

What do you dislike about Synder?

- Setup initially takes some time, as it’s not intuitive unless you have some time to concentrate, but any issues, customer was very quick to help.

- I’d like the unused syncs each month to roll over. I didn’t realize this and got a month behind initially thinking I’d just catch up, so I lost the opportunity to use last months syncs when the transactions came in a month ago.

- I would like it if we could link general Amazon accounts, not just Amazon business accounts

- I’d like a mid-level payment or new company tier. We’re a new startup, so the $39.99/mth or 500 transactions per month level is too rich for us at this time. Hands down once we can afford it, it’d definitely be worth it! Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Customer Service - Technical Support"
5/5
What do you like best about Synder?

Andrey was the best customer service representative I've ever had. He went over and above and helped me with an annoying, complicated problem. He was SO patient. Review collected by and hosted on G2.com.

What do you dislike about Synder?

Sometimes it's complicated to fix when something goes wrong. And it's hard to understand what went wrong. Review collected by and hosted on G2.com.

AI
Andrew I.
Director
Small-Business (50 or fewer emp.)
"Makes life so much easier!"
5/5
What do you like best about Synder?

The fact it can takes all transaction from the popular marketplaces and sync them into QuickBooks with no issue Review collected by and hosted on G2.com.

What do you dislike about Synder?

Sometimes it can process a little slow but it is to be expected with the work load it has Review collected by and hosted on G2.com.

TB
Tom B.
Owner
Small-Business (50 or fewer emp.)
"Superb Customer Service"
5/5
What do you like best about Synder?

Lizzie was absolutely exceptional and patient with my support. Her help was really outstanding, I'm so happy I chose Synder for my QuickBooks integration.

Thanks!

Tom Boshans Review collected by and hosted on G2.com.

What do you dislike about Synder?

I really didn't dislike anything. The software worked very well and the integration was exceptional, along with the customer service. Review collected by and hosted on G2.com.

Paul W.
PW
Paul W.
MD
Small-Business (50 or fewer emp.)
"Great system for syncing orders,"
3/5
What do you like best about Synder?

It's a very easy system to sync orders between stripe and quickbooks. Review collected by and hosted on G2.com.

What do you dislike about Synder?

Wish you could be individual syncs on a ad-hoc basis. Review collected by and hosted on G2.com.

Adam L.
AL
Adam L.
Internal Bookkeeper
Small-Business (50 or fewer emp.)
"Synder Bridges the Gap between Square and QBO"
4.5/5
What do you like best about Synder?

The customer service is excellent. Our representative Vilena helped me to see why our transactions weren't syncing right between Quickbooks and Square. They also checking in and made sure the on-boarding process was successful. Review collected by and hosted on G2.com.

What do you dislike about Synder?

I wish that the transaction numbers were a little more user-friendly. I assume its for security, but they look very long-almost like auto-generated passwords. Review collected by and hosted on G2.com.

Jair S.
JS
Jair S.
MD
Small-Business (50 or fewer emp.)
"Brilliant software"
4.5/5
What do you like best about Synder?

Very responsive support service. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Synder?

I would like to be able to set a default sales account for all transactions going into Xero from one platform. Review collected by and hosted on G2.com.

Dexter B.
DB
Dexter B.
Senior Accounting Manager
Small-Business (50 or fewer emp.)
"THE APP IS AMAZING AND THEIR SUPPORT TEAM IS THE BEST!"
5/5
What do you like best about Synder?

Synder is super user-friendly. They put so much thought into the design and look that makes it easier for users to navigate through the system. Also, their support team is highly reliable! Felix, who's part of the team responded to my queries without delay and he explained things to me as clear as day! Review collected by and hosted on G2.com.

What do you dislike about Synder?

I dislike nothing about the app but I can't wait for more cool features they might include in the future. Review collected by and hosted on G2.com.

MM
Michael M.
Business Coach
Small-Business (50 or fewer emp.)
"Synder is Awesome!"
5/5
What do you like best about Synder?

Automatically posting the sales transactions in QBO so all I have to do is match the transactions in the bank feeds. Review collected by and hosted on G2.com.

What do you dislike about Synder?

Sometimes the end of the month does not reconcile because not all transactions get in on the the last day of the month. Review collected by and hosted on G2.com.

Verified User in Media Production
AM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Saves me time by automating my accounting"
4.5/5
What do you like best about Synder?

Synder enables me to integrate WooCommerce, Stripe, PayPal, and QuickBooks to automate my accounting rather than having to manually process transactions. This will save me a considerable amount of time each month. Review collected by and hosted on G2.com.

What do you dislike about Synder?

I had trouble onboarding because the app created my account by pulling in my QuickBooks credentials rather than the email I specified for my Synder account. This caused a whole chain of events resulting in the sync not working correctly. However, the support was awesome, and Renata helped me correct the underlying problem and get me up and running. Review collected by and hosted on G2.com.