--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 537 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 537 scale: '5' date_modified: '2026-08-05' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 537 ## About Syncro Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons **What users like:** - Users value the **ease of use** of Syncro, facilitating quick troubleshooting and seamless client communication. (237 reviews) - Users praise Syncro for its **effective ticket management and comprehensive support** , enhancing efficiency and streamlining processes. (159 reviews) - Users find the **initial setup easy** , making Syncro accessible even for first-time users managing complex RMM solutions. (111 reviews) - Users praise the **automation capabilities** of Syncro, enhancing workflow efficiency and streamlining ticket management processes. (106 reviews) - Users value the **seamless integrations** of Syncro, enhancing both internal processes and external partnerships effectively. (105 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews) - Time Efficiency (82 reviews) - Tool Utility (82 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews) - Easy Integrations (76 reviews) **What users dislike:** - Users express a need for **missing features** like real-time messaging and more Linux distro support in Syncro. (105 reviews) - Users report that **improvement is needed** for Syncro's interface and responsiveness to enhance overall usability. (78 reviews) - Users feel the **feature limitations** of Syncro, particularly in UI, reporting, and Linux support, hinder productivity. (70 reviews) - Users express concerns over **feature limitations** in Syncro, requesting improvements and modern updates to enhance usability. (61 reviews) - Users find that Syncro **lacks essential advanced features** , making management and automation more complex and less efficient. (60 reviews) - Reporting Issues (33 reviews) - Access Limitations (30 reviews) - Ticketing System Issues (30 reviews) - Not User-Friendly (29 reviews) - Poor Interface Design (28 reviews) ## Syncro Reviews ### 1. An ok system **Rating:** 3.0/5.0 stars **Reviewed by:** Kellan C. | Helpdesk Man, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Syncro?** It does what it needs to, most of the time, has RMM, easily customisable **What do you dislike about Syncro?** It's very basic, it's can glitch very often and is quite slow at times **What problems is Syncro solving and how is that benefiting you?** It's allowing us to manage tickets that come in and link to assets ### 2. Simple yet comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Syncro?** Very easy to manage assets and contacts. **What do you dislike about Syncro?** There is a new AI ticket search feature. Seems pretty cool, but every time I truly need it, the feature is temporarily unavilable. **What problems is Syncro solving and how is that benefiting you?** Allows us to manage company assets and provide remote support. ### 3. Must have tool for any serious IT Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew H. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Syncro?** Syncro provides me with an amazing amount of control and support for my clients. Background tools is indispensable, scripts and software deployments work, policies ties everything together. If you haven't tried Syncro you are probably wasting time every day doing mundane tasks. **What do you dislike about Syncro?** Their community scripts are pretty hit or miss. It's a nice feature, but the quality coming out of some submitted scripts is questionable **What problems is Syncro solving and how is that benefiting you?** Having many clients with a bunch of different software requires the right tools to allow you to automate and manage as many devices as possible. Syncro makes remote management easy, efficient and helps me automate a lot of my common admin tasks. ### 4. Syncro best bang for the Buck? **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin W. | Owner/Network Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Syncro?** The pricing structure is great. The feature set for what you pay seems more than resonable. I use the Help desk ticketing the most and find it easy to use and the search feature is fantastic and the integratoin with Quickbooks online is very robust and consistent. **What do you dislike about Syncro?** The help desk has its limitations, Work flow features are a little limited **What problems is Syncro solving and how is that benefiting you?** Helpdesk and ticket Tracking ### 5. It's NOT Kaseya! **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Syncro?** Syncro's platform is easy to use, and has all of the features most MSP companies would need. By leveraging its scripting functionality, we are able to onbaord in hours instead of days. The background tools are very useful when we don't need to necessarily take control over a client machine. Customer support is usually quick to respond and help us out, as well. Also, we have NEVER had a billing issue. The pricing is reasonable for unlimited endpoints. We are in the platform all day, every day. It is easy to implement and get a client set up in the backend and manage their devices granularly. **What do you dislike about Syncro?** Could use more integrations; scripting can be a little wonky at times; the UI could use a bit of an overhal. **What problems is Syncro solving and how is that benefiting you?** All of our client machines under one platform. Easy to deploy updates and patches, and the included Splashtop just works like it should. ### 6. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Syncro?** Syncro team reaches out to customers to ask about improvements and actually acts on the suggestions **What do you dislike about Syncro?** Some glitches could occur when navigating through syncro very fast. Getting better with each update **What problems is Syncro solving and how is that benefiting you?** Organization of customer assets ### 7. Great Solution with per tech pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Cody F. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Syncro?** The per tech licensing was the deciding factor in choosing SyncroMSP over its competitors. **What do you dislike about Syncro?** There should be a simple way to choose whether you will be using Syncro as an MSP or as an internal IT department. **What problems is Syncro solving and how is that benefiting you?** Syncro replaced our LONG time instance of Spiceworks. We could no longer count on Spiceworks after their most recent batch of changes. ### 8. The ultimate solution for automating processes and monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** David R. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Syncro?** The way to automate processes and the monitoring tracking of equipment and servers **What do you dislike about Syncro?** There are still things to improve, such as being able to include images in the Chat and the Windows update scheduling not working as it should. **What problems is Syncro solving and how is that benefiting you?** We are much more efficient and productive ### 9. Automation is KEY to Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck R. | CEO / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Syncro?** Client communication works very well with email & sms and has been great with customer service. The automation with scripting is great and keeps details within same portal. **What do you dislike about Syncro?** Still waiting for the ability to link tickets together. **What problems is Syncro solving and how is that benefiting you?** 1 portal for all things important ### 10. Highly Recommend Syncro for any team **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Information Technology Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Syncro?** I've used Syncro for over 3 years now with All My Tech Needs. Syncro offers a great 1-to-1 email system. Their Customer Support is super fast and quick. **What do you dislike about Syncro?** -Rich text can be a bit buggy, but understandable. **What problems is Syncro solving and how is that benefiting you?** Fixing user's computers remotely seamlessly, and Syncro is also helping us keep track of emails, assets, documentation, etc ### 11. A good program for managing assets and tickets. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Convenient remote access to assets and a reporting system. Good ticketing system. **What do you dislike about Syncro?** Weak monitoring system. Dashboards are not very informative. **What problems is Syncro solving and how is that benefiting you?** Remote support and ticket system. ### 12. Syncro Review **Rating:** 5.0/5.0 stars **Reviewed by:** Stan G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** This is a great MSP product at a great price! **What do you dislike about Syncro?** There are many integrations and some are not as strong as others. **What problems is Syncro solving and how is that benefiting you?** Syncro gives us one program that allows us to invoice, remotely connect to and manage our customers computers. ### 13. Service that helps you in the demanding daily life of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Antreas T. | Cloud Business Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Syncro?** The ease of access, that it is web-based, that it combines tools such as PSA, RMM, Ticketing and that it has an API **What do you dislike about Syncro?** I would like it to have better reporting **What problems is Syncro solving and how is that benefiting you?** Syncro helped me to organize the technical department, to have a continuity in the issues of the companies we support and to automate many actions that traditionally required a lot of time and involvement of the technicians ### 14. Clear and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** Clear and easy to use once the sections are setup **What do you dislike about Syncro?** Reporting is not what it should be, workflows are not straight-forward **What problems is Syncro solving and how is that benefiting you?** As a PSA ### 15. Syncro is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Syncro?** Syncro has helped us make invoices easy, keep track of all our equipment and end user equipment with breeze. I love how it lets us know about any issues regarding any machines in our system. **What do you dislike about Syncro?** Navigating can be a little cumbersome but it could be the way we have it setup. **What problems is Syncro solving and how is that benefiting you?** Asset Management and Invoicing, it's all built in and works with our quickbooks. ### 16. What an amazing and easy software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Nikola J. | IT Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Syncro?** Syncro is very easy to use and very user friendly. **What do you dislike about Syncro?** Better tutorials would be nice. The rest is fine **What problems is Syncro solving and how is that benefiting you?** Syncro allows me to remotely manage computers. That way I don't have to be at the specific client location. ### 17. Very powerful PSA that also works for hourly clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** The ability of Syncro to work with clients under contract and on an hourly basis was key to my business needs. They scale up as your business grows and they continue to add features. **What do you dislike about Syncro?** They stopped doing their weekly youtube series which was critical for us to get on board quickly and learn from others using the tool. **What problems is Syncro solving and how is that benefiting you?** Invoicing and time tracking are key for my business ### 18. Excellent platform and support from staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** Everything is integraded and there are a lot of things that can be done all in 1 platform, besides that, they have a lot of integrations which makes it easier. Princing is also somehting that helps a lot! **What do you dislike about Syncro?** That there is no way to store 2FA on it for the credentials. **What problems is Syncro solving and how is that benefiting you?** Had a few issues with an integration and they helped a lot and on time. ### 19. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Syncro?** Syncro has really helped us in monitoring and connecting to our clientle. Also been a great resource for keeping applications up to date. Easy to use and understand. **What do you dislike about Syncro?** Not too much to complain about. Been a solid product for us. **What problems is Syncro solving and how is that benefiting you?** Monitoring and Connectivity to clients. ### 20. Overall the program is great, It has some limits on the retail side. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Syncro?** The way it ties in estimates to the invoice side. **What do you dislike about Syncro?** invoicing and issuing credits and refunds **What problems is Syncro solving and how is that benefiting you?** In my case it helps me track payroll time, and commissions **Official Response from Caitlin Good:** > Hi, thank you for your review! I’m glad you find value in the estimates while invoicing. Could you expand on what you dislike about invoicing and issuing credits and refunds? Thank you again for your review! ### 21. Cloud is so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Syncro?** Really like the silent agent installation. I can deploy it via gpo and not have to worry about it. The fact that it’s in the cloud makes it so easy. **What do you dislike about Syncro?** I don’t like the asset search. Just not that easy to see the grid. **What problems is Syncro solving and how is that benefiting you?** Be able to manage multiple clients as well as billing. ### 22. efficient software **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Syncro?** compatibility and sync with other applications **What do you dislike about Syncro?** Some technical issues and communication with support team **What problems is Syncro solving and how is that benefiting you?** simplify the ticketing system ### 23. Feature-rich affordable RMM and PSA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Syncro?** The billing is per technician and no additional charges for features. Great customer support and user community. **What do you dislike about Syncro?** Some integrations with other products are not available. Full-text searching is not reliable. **What problems is Syncro solving and how is that benefiting you?** Having a single system to tarke care of many of the common tasks of a managed service provider. Billing, RMM, Ticketing etc. ### 24. Strong Solution and a affordable pricing model **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Syncro?** The pricing structure (per agent rather than per device) means it's viable for us to install the RMM software on all our customer devices. Working with education customers who typically have large device counts but limited budgets this works really well for us. Functionality wise Syncro provides the features we need, and those we were looking for when evaluating Syncro against competitors. **What do you dislike about Syncro?** Sometimes finding a user for a remote session can be challenging, this is purely becuase a lot of the devices we support are shared between multiple users rather than statically assigned. Being able to search for a username and find devices they are currently or recently logged onto would be helpful. **What problems is Syncro solving and how is that benefiting you?** Allows us cost effective access to remotely support our customers and automate tasks. ### 25. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Syncro?** It is more user friendly and easy to use. **What do you dislike about Syncro?** no cons I can say for this product. No dislikes **What problems is Syncro solving and how is that benefiting you?** detailed information on the computers and also the ticketing which is more user friendly user. I like the interface it is neat. ### 26. Easy and intuitive, yet robust. **Rating:** 4.0/5.0 stars **Reviewed by:** Brian W. | IT Specialist / Network Admin / Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Syncro?** Consolidation of all user data in a way that makes sense and seamlessly intergrates with my workflow. **What do you dislike about Syncro?** Some items are a bit redundant and/or cluttered. **What problems is Syncro solving and how is that benefiting you?** Removing unnecessary and/or redundant software solutions, by consolidating multiple pragmatic needs into one mostly easy to use package. ### 27. Synchro review **Rating:** 4.5/5.0 stars **Reviewed by:** Daren A. | Substitute Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Syncro?** Its very easy to install and is pretty comprehensive in all the things it can do - customer support is top notch as well **What do you dislike about Syncro?** The only downside I could think of is probably the conversion when we first started - we were going from Connectwise to Synchro and had a few issues but they were fixed quickly **What problems is Syncro solving and how is that benefiting you?** Updating my customers systems, alerting us when there is an issue, keeping documentation of all our help tickets ### 28. Good product if it fits your MSP **Rating:** 3.5/5.0 stars **Reviewed by:** Russell Q. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** Scripting is great, remote control is good. patching is good, reporting is decent, integrated RMM & PSA is good. Ticket timers make updating tickets really easy. **What do you dislike about Syncro?** Had trouble with billing. Not great for co-managed clients. **What problems is Syncro solving and how is that benefiting you?** Remote management of client machines ### 29. Everything works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** Works as advertised, all features of PSA work beautifully. **What do you dislike about Syncro?** Need more built-in scripting options for RMM feature **What problems is Syncro solving and how is that benefiting you?** Keeps our ticket flow more efficient and helps streamline operation, which saves us money ### 30. Intuitive Managment Software With Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Syncro?** Progressively intuitive with great support. **What do you dislike about Syncro?** Calendar integration is sometimes troublesome. **What problems is Syncro solving and how is that benefiting you?** Accounting and business management systems that lessen the time i need to spend on day to day tasks. ### 31. Syncro MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Ian B. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Syncro?** The intergrations keep growing, as a small IT Support provider pricing by technician instead of per endpoint is excellent. Onboarding is easy and straight forward. The support from both Syncro and the community is also excellent. **What do you dislike about Syncro?** The Mobile app could do with some tweaks. **What problems is Syncro solving and how is that benefiting you?** Allowing us to ensure that drivers are installed correctly, also that machines are rebooted regulary. ### 32. Best Bang for SMB Buck!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Syncro?** Our team of both engineers, administrative support, and management team loves the simplicity, intuitive GUI, and low drag migration of the PSA and RMM. And the telephone or email customer support is amazing. THIS is what we were looking for -- someone who would actually talk to us when we need help versus what we used to have, which was tiers and tiers of the tiers, and tertiary tiers of those tiers of departments of people we had to talk to just to get a simple question answered. SyncroMSP is SIMPLE and fast! The monthly or annual investment is the right price for what we need to maximize our own profits. **What do you dislike about Syncro?** Not many downsides except there could be an increase in some APIs. We'd like an internal solution for project management and customer surveys, but there are API workarounds for that. Overall, we're pleased with the product **What problems is Syncro solving and how is that benefiting you?** Syncro solves what every MSP engineer and administrator needs, the technical ease of organizing tickets, customers and their contacts, remote screen access, ability to extract Key Performance Indicators with reporting and dashboards, pricing and invoicing, and asset management. It has it all at a fraction of the price. If you want all the sophisticated bells and whistles that you never or rarely use at the exorbitant cost points of these other RMM/PSA ticketing solutions for MSPs, then SyncroMSP is not for you. ### 33. Robust RMM system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Syncro?** Syncro has been a great addition to our business. Easy to manage and deploy. Robust and versatile. The product development team is always working g to improve the platform for its users. Love ya Syncro! **What do you dislike about Syncro?** The UI is a little dated and the menu options aren't exactly intuitive. Weve had issues with the mobile app not sending notifications for existing chats but, admittedly, we haven't taken this to Syncro to resolve. **What problems is Syncro solving and how is that benefiting you?** Syncro helped move us from a break-fix company to an MSP model. Provides a simple platform for almost all our company needs. ### 34. Almost perfect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Syncro?** Syncro is a great all-around tool for us. **What do you dislike about Syncro?** Some limitations on custom reporting and inventory **What problems is Syncro solving and how is that benefiting you?** RMM and scripting to name a few. It has helped automate many things we do **Official Response from Caitlin Good:** > Hi! Thank you for your great review. I’m glad you find that Syncro is a great tool for your MSP. What capabilities are you looking for in custom reporting and inventory? Any additional insight you'd be willing to provide would be super valuable. Thanks again! ### 35. Solid RMM/PSA **Rating:** 4.0/5.0 stars **Reviewed by:** Jon B. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Syncro?** I've used Syncro since migrating from Repairshopr in the early days. I went from a repair shop, to eventually starting an MSP. The choice for me was simple. Syncro is easy to use, affordable and the unlimited endpoint/per user pricing model worked great for me. It's perfect for smaller MSPs! **What do you dislike about Syncro?** I haven't needed support much, but when I have needed them, they have been slow to respond. Sometimes more than 4 days. I also dislike not being able to have a limited agent login, it's all or nothing for users. **What problems is Syncro solving and how is that benefiting you?** Single pane of glass platform for my MSP. ### 36. Next level with Syncro **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | Database Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Syncro?** This is an amazing tool for our Service Desk team. We are now able to get the department to a new level, working with users remotely, also we can work without the user even knowing what is happening. Also scripting and a bunch of tasks needed, that don't need user intervention can now be done easily. **What do you dislike about Syncro?** It might come to the price. It was a hard decision, based on tat aspect, however, we now can say, it worth it. **What problems is Syncro solving and how is that benefiting you?** We are a worldwide company, based in Central America, with clients all over the globe. They are mainly in Europe, so it has become a great partner for us, since we no longer have to think about how to get connected and support our customers. It is made simple by Syncro. ### 37. Definition of bang for your buck. **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | Information Technology Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Syncro?** Just the general value, PSA and RMM allow us to scale while increasing our margin. So far, all the scripting power has allowed the automation of quite a few things, relieving some of the techs' work. For smaller MSPs, you can't beat the value of per-tech pricing. **What do you dislike about Syncro?** Currently, the PSA is the weaker of the two parts. They haven't implemented enough ACH payment options for our liking, just WorldPay. I look forward to seeing future additions to the platform, though. **What problems is Syncro solving and how is that benefiting you?** Because of the pricing, we can utilize our agents more without worrying about license costs. We use the monitoring to keep up with Windows services that tend to stop for no reason. I also feel we have only scratched the surface of what can be done. ### 38. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Jonas B. | Direktør, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Syncro?** All the important tools and information is always within reach. **What do you dislike about Syncro?** Not well fitted for managening implementations, projects etc. **What problems is Syncro solving and how is that benefiting you?** Save me a lot of time ### 39. Great RMM/PSA tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Syncro?** Syncro has been easy to set up and deploy to our customers. We were already familiar with the interface because we were originaly on RepairShopr and the migration to Syncro was smooth. Support has been responsive and I like the pricing model they use. **What do you dislike about Syncro?** There have been a couple vendors we looked at to handle other aspects of the business that don't have an integration with Syncro because of something having to do with the API. **What problems is Syncro solving and how is that benefiting you?** We operate as a MSP as well as having the break fix side with a walk-in shop. Syncro allows us to operate all aspects of our business within one program. ### 40. A powerfull easy to use system **Rating:** 5.0/5.0 stars **Reviewed by:** Tadd A. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Syncro?** It just works as it is supposed to. Everything is well thought out and scripts work very well with the platform. Communication with the end customer is much improved. **What do you dislike about Syncro?** It would be nice if two users could look at the same PC at the same time in Splashtop. **What problems is Syncro solving and how is that benefiting you?** I think it is enabling us to move our business more to a remote support model. We have been in the process of moving our clients to hosted platforms which leaves in many cases just PCs at the client's site. With syncro the RMM is very stable and enables us to manage this last onsite portion of the network. We are able to resolve issues fairly quickly with syncro which frees up more time. ### 41. Useful product but could be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Tanner M. | Network Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Syncro?** It tracks our tickets and our assets well. **What do you dislike about Syncro?** the gui isn't great. its often hard to navigate. the menu's are intuitive. **What problems is Syncro solving and how is that benefiting you?** It tracks all of our tickets and assets. Without this sort of software it wouldn't be possible. ### 42. Great product for SME, good price compared to competitors **Rating:** 4.0/5.0 stars **Reviewed by:** Mark B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Syncro?** The scripting and automated tasks are really useful for small teams as you can add value to your clients without it taking up technician's time. For example whenever a machine is detected to have less then 10% hard drive space Syncro runs our "clear temp files" script and logs a ticket with time added. This means none of our clients will ever run out of space and we're still tracking the time worked on it. The UI is fairly intuitive and they releasing QoL on a frequent schedule. The community forums are pretty active too with Syncro staff taking part in the discussions. **What do you dislike about Syncro?** We're a small office of 9 people and on occassion will be get an error that our IP address has sent too many requests in a short period of time which means we have to wait 5-8 seconds before continuing, our boss has got himself his own IP address to get around this! Not neccesarly a criticism but Syncro is a GREAT product for new/small MSPs but you may outgrow it as your business expands, that being said if they keep up with their developments and improvements this could change. **What problems is Syncro solving and how is that benefiting you?** Keeping track of all of our clients machines and alerting us when various events happen (shutdowns, low disk space, BSODs etc). We've called up clients to ask them if they've had a powercut before they've had a chance to phone us so makes us look very much on the ball. ### 43. Smooth and practical. **Rating:** 4.0/5.0 stars **Reviewed by:** Johnny H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Syncro?** All in one solution, user-friendly interface, Billing and invoicing is awesome when out in the field for a one-man shop. The Online Portal is great! **What do you dislike about Syncro?** RMM doesn't have a network scan feature, making deploying agents on client sites challenging. Limited billing features could use a deposit line item for estimates. They could use a marker to automatically add a line item to all invoices on clients, like a preferred customer discount to be added to all or selected invoices from tickets based on the contract. The estimates module could be slightly more granular, like splitting projects with phase subtotals. Could use more integration options for payments. **What problems is Syncro solving and how is that benefiting you?** Syncro's all-in-one solution has greatly streamlined our client support experience, both remotely and onsite. Managing multiple windows for different tasks was a hassle before, but with Syncro, we now have a centralized platform that integrates remote support, ticketing, and invoicing. This has made it easier for us as an IT company to provide timely updates to clients and receive payments on the spot. The convenience and efficiency of Syncro have improved our overall productivity and customer satisfaction, making it a valuable tool for our IT business. ### 44. Pleased with tracking abilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Syncro?** Ticketing and accounting are very helpful **What do you dislike about Syncro?** Phone App isn't user friendly and difficult **What problems is Syncro solving and how is that benefiting you?** Ability to sync with clients as needed ### 45. Very full featured RMM and PSA for a great price per user, rather than per machine **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Syncro?** Very simple and clean layout, well documented, agent setup and deployment is easy and straightforward. **What do you dislike about Syncro?** Haven't found a ton to complain about! We have had limited need for calling or emailing support. We had some issues with Webroot, but that was not the fault of Syncro. **What problems is Syncro solving and how is that benefiting you?** Works well as both an RMM and PSA. ### 46. Best investment I've made in my MSSP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Syncro?** I love how it shows all of my endpoints AND their current update status. **What do you dislike about Syncro?** They don't support Chromebooks. I bought a Chromebook to access my clients systems while on the go just to realize it isn't supported. :-( **What problems is Syncro solving and how is that benefiting you?** I used to use Google and several other tools. Now I just use Syncro. Saves time and money ### 47. This has been the greatest find for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Yoel K. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Syncro?** Syncro competes well, with the big players in the market, like connectwise and ninjaone software for a flat fee, and unlimited workstation/servers **What do you dislike about Syncro?** It's a learning curve, but it's an easy thing to learn, especially if you're coming from another RMM solution for me it was easy **What problems is Syncro solving and how is that benefiting you?** Syncro is solving my issues with automated commands and monitors to trigger it. With live notifications for important monitors that are critical ### 48. Overall a good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Syncro?** I really enjoy the functionality of the product and the fact that you're so aware of the community and their opinions when it comes to changes and adjustments. **What do you dislike about Syncro?** That some things simply do not work. Why are private notes being emailed to my users? Why are they being sent emails when they shouldn't and not getting sent emails when they should? **What problems is Syncro solving and how is that benefiting you?** Syncro solves the hassle of having to manage several different products and consolidates a majority of the needed data into one place. It's benefitted me by saving time and creating effeciency. ### 49. Easy and Professional Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jill P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Syncro?** Whether you are a technician inputing hours or customer data of administrative assistant, the application is easy to learn and use. Very resourceful and organized information our business uses and needs. **What do you dislike about Syncro?** I'd like to edit invoices as I make them sometimes **What problems is Syncro solving and how is that benefiting you?** Keeping organized and control over the day to day needs of our clients. ### 50. Best RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Alex E. | MSP Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Syncro?** Its vast selection of options to use for managing our endpoints for our clients. **What do you dislike about Syncro?** Not much to dislike about the product. In the beginning, their windows update feature was cumbersome to work with but after working with their community, syncro has vastly improved the windows update feature and makes it a lot easier to manage all computer updates. **What problems is Syncro solving and how is that benefiting you?** They make managing all our endpoints easier because of how easy and user-friendly their UI is and the overall functionality of their RMM product. ## Syncro Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/how-does-your-pricing-compare-to-the-traditional-rmm-vendors) - 1 comment, 1 upvote - [What's the best combined RMM and PSA platform that handles ticketing, invoicing, and remote access?](https://www.g2.com/discussions/what-s-the-best-combined-rmm-and-psa-platform-that-handles-ticketing-invoicing-and-remote-access) - 1 comment, 1 upvote - [What does Syncro do?](https://www.g2.com/discussions/what-does-syncro-do) - 1 comment, 1 upvote - [Is per-endpoint or per-seat pricing better for RMM software?](https://www.g2.com/discussions/is-per-endpoint-or-per-seat-pricing-better-for-rmm-software) - 1 comment, 1 upvote - [What Is Syncro?](https://www.g2.com/discussions/what-is-syncro) - 1 comment, 1 upvote - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?login_required=true&page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+11%3A04%3A45+-0500&secure%5Bsession_id%5D=c49369ba-057d-4905-8b97-681876a6950c&secure%5Btoken%5D=7ee513950193563941ca1a94ca34db87ca0a2929bfabfa52f53ac55f3721e657&format=llm_user) ## Syncro Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CyberFOX AutoElevate](https://www.g2.com/products/cyberfox-autoelevate/reviews) - [Guardz](https://www.g2.com/products/guardz/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Python](https://www.g2.com/products/python/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rewst](https://www.g2.com/products/rewst/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Trend Micro Smart Protection](https://www.g2.com/products/trend-micro-smart-protection/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer **Platform** - Cross-Platform Access - Applications Management - Communication Management - Multiple Monitor Access **Security** - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,934 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,222 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (790 reviews)