Syncro Reviews & Product Details

It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks.

The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team.

Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. Review collected by and hosted on G2.com.

When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. Review collected by and hosted on G2.com.

I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. Review collected by and hosted on G2.com.

I hope the authenticator will remember my cache/ login on my computer longer. So it does not ask me to authenticate many times like now. Review collected by and hosted on G2.com.

I love using Syncro for managing our clients' endpoints remotely. It's very nice for installing applications, assigning policies, and running scripts. I appreciate having unified client information where everything is saved in the same source, which makes it easy to check contacts, locations, billing history, and tickets. The RMM alerts are very good for checking the endpoint's status and generating alerts. I also enjoy the integration with tools like Splashtop to connect remotely, plus it was very simple to set up by adding all the client's information. Syncro is a great tool, and I'd definitely rate it a 10! Review collected by and hosted on G2.com.

The RMM alerts need to be more detailed. Some basic messages like 'Bad block on HDD1' should provide more specific information on the hard drives. More integrated apps would be beneficial, including options to add AI. Also, having a dedicated section for documentation would be good. Review collected by and hosted on G2.com.

I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. Review collected by and hosted on G2.com.

It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. Review collected by and hosted on G2.com.

Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. Review collected by and hosted on G2.com.

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). Review collected by and hosted on G2.com.

I really like how Syncro helps me control the inventory, making it easy to keep track of all the items, including their serial numbers, and assign them to tickets. I appreciate the alerts about the items I need to buy to maintain the inventory. It's great that I can directly create tickets and add important notes. I also enjoy that Syncro allows me to feed my Excel files to do reports. The ease of registering and managing the input and output of all items for the company is another big plus. Plus, the transition was smooth thanks to their patient training support team. I switched from another software because Syncro is more complete, offering additional tools, particularly the live monitoring of servers and PCs. Review collected by and hosted on G2.com.

I used to have issues because I couldn't remove items that went out to customers, so the inventory wasn't accurate. Items were with customers, but I still had them in the inventory. I learned to stabilize the inventory. Review collected by and hosted on G2.com.

I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. Review collected by and hosted on G2.com.

The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. Review collected by and hosted on G2.com.

I love Syncro's native integration with QuickBooks Online; it's a total game changer for my business. Having RMM and PSA all under one roof is great, but the real magic happens when that data flows seamlessly into accounting. I appreciate how everything is synced, allowing me to go from a technical alert to a resolved ticket to a sent invoice without ever leaving the ecosystem. This integration has completely eliminated manual data entry for my billing and ensured that I never miss an endpoint or billable hour. Syncing my tech tools and accounting ensures 100% billing accuracy, saving me hours of admin time every week. Setting up Syncro was very easy, especially with the helpful documentation available on the platform. Review collected by and hosted on G2.com.

The reporting could be more customizable. But the core functionality in QuickBooks online, and integration are excellent. Review collected by and hosted on G2.com.

I like Syncro's ease of use. Most of it is easy to understand, and you're able to use the system to almost its full potential shortly after starting to use it, except for advanced features like setting Syncro up for use. It makes it easy to start getting into work faster without having to spend days on training. Although you still need some training to use it to its full potential, it's almost effortless to use. I also appreciate that making modifications and revisions are extremely easy, as we are currently doing a lot of those. Review collected by and hosted on G2.com.

I haven't really run into anything that doesn't work well or that could be improved. The closest I have come is the custom fields and worksheets, but those are mainly issues with how my company has them set up and can be fixed on our side. The only issue I might have, I have not looked into this yet, is the API and how it interacts with both the custom fields section and the worksheets. Review collected by and hosted on G2.com.

I use Syncro as our primary RMM tool, and it helps us manage IT services efficiently. I like how Syncro allows us to quickly and efficiently communicate with our customers and provides a portal into their technical needs. It also gives our technicians a platform to work together remotely, keeping us cohesive as a team. The ticket tracking system is a standout feature because it helps our team resolve issues quickly and collaborate by allowing us to look in on each other's work. The subscription feature is particularly helpful, and I appreciate being able to enforce endpoint updates to keep our clients up and running. Review collected by and hosted on G2.com.

I wish Syncro had a customizable 'Signature' feature within the ticketing system to help our communications appear more professional and branded on a higher and more personal level. Also, the baseline analysis feature renders many errors in the reporting. I'm working with Syncro tech support to troubleshoot why that is happening but they have been slow in getting back to me. The mobile app is too basic and needs to be enhanced with more features. For example, I need the capability of adding new customers when using it but it does not allow this. Review collected by and hosted on G2.com.