--- title: Sync.com Reviews meta_title: 'Sync.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Sync.com works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-08-05' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # Sync.com Reviews **Vendor:** Sync.com **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.2/5.0 **Total Reviews:** 54 ## About Sync.com Since 2011, Sync.com has been on a mission to provide a safe space for the world to collaborate. Today, over one million businesses of all sizes use Sync’s award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects. ## Sync.com Pros & Cons **What users like:** - Users praise the **seamless integration** of Sync.com, quickly adapting from Sharefile with ease and efficiency. (1 reviews) - Users value the **secure storage** provided by Sync.com, ensuring their files remain private and accessible only to them. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com for its unparalleled privacy and security of personal files. (1 reviews) **What users dislike:** - Users experience **poor customer support** from Sync.com, with difficult refunds and slow response times impacting satisfaction. (2 reviews) - Users report **billing issues** with Sync.com, facing charge disputes and unhelpful customer service after trial periods. (1 reviews) - Users note that Sync.com can be **expensive** for storage beyond 5GB compared to other cloud services. (1 reviews) - Users are disappointed with the **limited integrations** of Sync.com, making transitions and workflows challenging. (1 reviews) - Users are disappointed by Sync.com's **limited functionality and poor customer service** , finding it lacks essential integrations and flexibility. (1 reviews) - Outdated Interface (1 reviews) - Poor Integration (1 reviews) - Pricing Issues (1 reviews) - Users note that **security leads to slower performance** and recommend keeping passwords exceptionally safe for access. (1 reviews) - Users note that **slow performance** due to encryption can hinder the overall experience compared to other cloud services. (1 reviews) ## Sync.com Reviews ### 1. Sync **Rating:** 3.5/5.0 stars **Reviewed by:** Monika S. | Digital Project Manager, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Sync.com?** It is great for saving stuff it helps when creating the websites **What do you dislike about Sync.com?** It can be a bit slow sometimes it can be hard to use at times **What problems is Sync.com solving and how is that benefiting you?** it helps with our website development ### 2. Excellent file syncing + storage **Rating:** 5.0/5.0 stars **Reviewed by:** J Lee H. | Principal, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2017 **What do you like best about Sync.com?** Nearly everything! Easy to use for both syncing and vault storage; cheaper than other services (such as Dropbox) yet works as well; fully encrypted file transfer, plus it's in Canada (so not subject to USA Patriot Act); helpful email support. **What do you dislike about Sync.com?** While the email support is responsive, they only work weekdays 8-4, so if you have a problem at other times, you have to wait for assistance. **Recommendations to others considering Sync.com:** As with standard (not business version) Dropbox, this is a syncing system, so it doesn't work well if people need to be using the same files simultaneously, but we typically don't, so there's no problem for us there. Sync is an excellent solution if you're caught between the miserly 2 GB free of Dropbox and the 1 TB minimum paid. **What problems is Sync.com solving and how is that benefiting you?** When Barracuda shut down Copy.com, where our company had all of our files, we had to find a replacement. First we tried Google Drive because it offered 15 GB free, compared to 5 or less for everyone else, but it was quickly found to be a disaster. We did small tests with JottaCloud, but it seemed half-baked. Then we found Sync, and found it to be as good as Copy.com and Dropbox. (We used Dropbox before Copy, but its 2 GB free limit and high minimum of 1 TB for paid was not suitable.) Sync works just like them, such that all of our office staff (who are located in different states) can access all the files, and changes will sync quickly. Rarely is there a file conflict issue from simultaneous usage or because someone's computer didn't sync. In addition to the Dropbox-style file syncing, Sync.com also offers a Storage Vault, where you can put files into storage so that they will not be susceptible to mistaken changes and syncing. This is easy to do -- to put them in or take them out. Our company's files are about 10 GB, so we exceeded the free version. However, the paid tier we have is for 500 GB, which is for the combined space of the syncing and vault files, at only $49 a year, compared to most other services running at $10 per month (for 1 TB, their minimum) -- perhaps even $10 per month per user. That's another thing -- Sync confirmed that only one person has to pay for our files. I am the chief administrator, and I pay the $49; the others just access the shared folders as needed, and the storage they keep on their computers of my shared folders doesn't count against their free 5 GB. We have been completely pleased with Sync. ### 3. Handy for our small business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2017 **What do you like best about Sync.com?** The best part about seeing as that we can share documents over our multiple locations instead of recreating them every time, or sending email attachments and trying to keep track of which is the most recent document. **What do you dislike about Sync.com?** The worst part is that there's a little bit of a lag, so unless we ensure that all of our documents are closed we end up having " conflict " copies **What problems is Sync.com solving and how is that benefiting you?** It certainly helps our efficiency, not to have to hunt around and research every time we're sharing data. ### 4. Fast, secure file storage in the cloud, based in Canada. **Rating:** 5.0/5.0 stars **Reviewed by:** Dave V. | Team Lead and Curator, Arts and Crafts, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2016 **What do you like best about Sync.com?** Since I signed up with Sync a few weeks ago, I have cancelled my Dropbox subscription and cut my file storage bill in half. I like Sync's emphasis on privacy, but it's not the most important feature for me. The Vault is a brilliant way to store files that I don't need regular access to so that they don't take up a bunch of space on my limited computer hard drive. Just what I needed and it seems crazy that competitors don't have a similar function. Desktop App works well. File transfers are fast. Based in Canada, so my data stays where I live. I like that, too. Customer service is also refreshingly awesome. I got a handwritten card in the mail from the Sync team yesterday as a thank you for upgrading to a Pro account. Wow. **What do you dislike about Sync.com?** Sync is not well know. Especially compared with the big players - Google Drive, OneDrive, Dropbox and event Box are better known services at this point, so there are a lot of integrations that work with them. None of the other apps I use integrate with Sync. The Desktop app does not integrate as seamlessly as Dropbox or Google Drive - for example there is no custom finder icon for my Sync folder. **Recommendations to others considering Sync.com:** If you are looking for an affordable alternative to the established Cloud Storage players, look no further than Sync.com. You'll pay less, and get more for your file-storage money. **What problems is Sync.com solving and how is that benefiting you?** I have gigs of files that I need to access from multiple computers, and that I want backed up off-site. Sync does both of these things for me, and works fast, in the background. I also have an SSD drive in my laptop which means limited storage space, so I don't want all of the files on Sync to also be on my hard drive. The Sync Vault is a great option for this. ## Sync.com Discussions - [Is Sync com any good?](https://www.g2.com/discussions/is-sync-com-any-good) - 1 comment - [How does sync software work?](https://www.g2.com/discussions/how-does-sync-software-work) - 2 comments - [View Sync.com pricing details and edition comparison](https://www.g2.com/products/sync-com/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+23%3A25%3A10+-0500&secure%5Bsession_id%5D=7572705d-a9cb-4c9e-be04-60d0f0601520&secure%5Btoken%5D=c770e19cbb15895d85bb8ea91ae1eabe1f34d768ceb8caafae2200db1c5c25a4&format=llm_user) ## Sync.com Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps - Video Support **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations - Multi-Language **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs - Activity Tracking - Progress Tracking - Screen Sharing - Real Time Editing **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats - Automatic Backup - Cloud Backup - Document Storage **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security - Calendar Management - File Management - Document Management - Communication Management - Workflow Management - Content Management - Project Management - Email Management - Version Control - Approval Process Control - SSL Security - Task Management - Website Management - Secure Data Storage **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Microsoft Outlook Integration - Active Directory Integration - Third-Party Integrations **** - Data Import/Export - Search/Filter - Audio/Video Conferencing - Content Library - Mobile Access - Document Templates - AI Copilot - @mentions - Data Synchronization - Real-Time Notifications - Prioritization - Customizable Branding - Commenting/Notes - Chat/Messaging - Configurable Workflow - Electronic Signature - Activity Dashboard - Single Sign On - Task Planning - Alerts/Notifications - Drag & Drop - Reporting & Statistics - Two-Factor Authentication - Encryption - Access Controls/Permissions - Collaboration Tools - Task Scheduling - Generative AI - Archiving & Retention - Content Publishing Options - Document Classification **** - Remote Synchronization - Data Synchronization - Audit Trail - Monitoring - Role-Based Permissions - Approval Process Control - Real Time Synchronization - Alerts/Notifications - API - Single Sign On - Reporting & Statistics - Version Control - Customizable Branding - Synchronization Scheduling - Two-Factor Authentication - Real-Time Monitoring - Secure Login - Backup and Recovery - Data Recovery - HIPAA Compliant - Conflict Tracking - Authentication - Mobile Access - Chat/Messaging - Generative AI - AI Copilot - Access Controls/Permissions - Commenting/Notes - Activity Tracking - Two-Way Synchronization - Archiving & Retention - Encryption - Activity Dashboard - File Transfer ## Top Sync.com Alternatives - [Tresorit](https://www.g2.com/products/tresorit/reviews) - 4.5/5.0 (256 reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,856 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,038 reviews)