--- title: Sync.com Reviews meta_title: 'Sync.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 55 reviews by the users' company size, role or industry to find out how Sync.com works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 55 scale: '5' date_modified: '2026-08-08' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # Sync.com Reviews **Vendor:** Sync.com **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.2/5.0 **Total Reviews:** 55 ## About Sync.com Since 2011, Sync.com has been on a mission to provide a safe space for the world to collaborate. Today, over one million businesses of all sizes use Sync’s award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects. ## Sync.com Pros & Cons **What users like:** - Users praise the **seamless integration** of Sync.com, quickly adapting from Sharefile with ease and efficiency. (1 reviews) - Users value the **secure storage** provided by Sync.com, ensuring their files remain private and accessible only to them. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com for its unparalleled privacy and security of personal files. (1 reviews) **What users dislike:** - Users experience **poor customer support** from Sync.com, with difficult refunds and slow response times impacting satisfaction. (2 reviews) - Users report **billing issues** with Sync.com, facing charge disputes and unhelpful customer service after trial periods. (1 reviews) - Users note that Sync.com can be **expensive** for storage beyond 5GB compared to other cloud services. (1 reviews) - Users are disappointed with the **limited integrations** of Sync.com, making transitions and workflows challenging. (1 reviews) - Users are disappointed by Sync.com's **limited functionality and poor customer service** , finding it lacks essential integrations and flexibility. (1 reviews) - Outdated Interface (1 reviews) - Poor Integration (1 reviews) - Pricing Issues (1 reviews) - Users note that **security leads to slower performance** and recommend keeping passwords exceptionally safe for access. (1 reviews) - Users note that **slow performance** due to encryption can hinder the overall experience compared to other cloud services. (1 reviews) ## Sync.com Reviews ### 1. Easy for sharing sensitive documents **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie W. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Sync.com?** I appreciate how easy it is to share documents with internal and external customers. You can elect to share entire folders to single documents, and I feel confident with end-to-end encryption that documents are secure. **What do you dislike about Sync.com?** There are no major drawbacks compared to a system like dropbox. Google documents is more helpful if you need to collaborate on documents, but not as secure as Sync.com **What problems is Sync.com solving and how is that benefiting you?** The need to share sensitive documents ### 2. is a good choice to manage and organize the content in a dynamic way. **Rating:** 2.5/5.0 stars **Reviewed by:** ethan l. | It is an excellent option to manage and develop projects, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Sync.com?** I like that it is easy to configure in a more adaptable way to the needs that are present in the company, its update is great because it allows you to manage the contents in a very practical way **What do you dislike about Sync.com?** sometimes when two people on the team have the same documents open and make edits or changes in the same, they tend not to be saved or to present some type of error in the same **What problems is Sync.com solving and how is that benefiting you?** it is a tool that is quite beneficial as you use or manage it, because thanks to its functions you can manage and organize better documents and contents of the work team ### 3. Handy for our small business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2017 **What do you like best about Sync.com?** The best part about seeing as that we can share documents over our multiple locations instead of recreating them every time, or sending email attachments and trying to keep track of which is the most recent document. **What do you dislike about Sync.com?** The worst part is that there's a little bit of a lag, so unless we ensure that all of our documents are closed we end up having " conflict " copies **What problems is Sync.com solving and how is that benefiting you?** It certainly helps our efficiency, not to have to hunt around and research every time we're sharing data. ## Sync.com Discussions - [Is Sync com any good?](https://www.g2.com/discussions/is-sync-com-any-good) - 1 comment - [How does sync software work?](https://www.g2.com/discussions/how-does-sync-software-work) - 2 comments - [View Sync.com pricing details and edition comparison](https://www.g2.com/products/sync-com/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+00%3A58%3A39+-0500&secure%5Bsession_id%5D=c206e161-f41d-4905-b198-0657ce91c914&secure%5Btoken%5D=39445b52e0c8ede603563a0f3dd140666e57ba7b238c7e40933328d03063f8f2&format=llm_user) ## Sync.com Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps - Video Support **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations - Multi-Language **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs - Activity Tracking - Progress Tracking - Screen Sharing - Real Time Editing **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats - Automatic Backup - Cloud Backup - Document Storage **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security - Calendar Management - File Management - Document Management - Communication Management - Workflow Management - Content Management - Project Management - Email Management - Version Control - Approval Process Control - SSL Security - Task Management - Website Management - Secure Data Storage **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Microsoft Outlook Integration - Active Directory Integration - Third-Party Integrations **Additional Functionality** - Data Import/Export - Search/Filter - Audio/Video Conferencing - Content Library - Mobile Access - Document Templates - AI Copilot - @mentions - Data Synchronization - Real-Time Notifications - Prioritization - Customizable Branding - Commenting/Notes - Chat/Messaging - Configurable Workflow - Electronic Signature - Activity Dashboard - Single Sign On - Task Planning - Alerts/Notifications - Drag & Drop - Reporting & Statistics - Two-Factor Authentication - Encryption - Access Controls/Permissions - Collaboration Tools - Task Scheduling - Generative AI - Archiving & Retention - Content Publishing Options - Document Classification **Additional Functionality** - Remote Synchronization - Data Synchronization - Audit Trail - Monitoring - Role-Based Permissions - Approval Process Control - Real Time Synchronization - Alerts/Notifications - API - Single Sign On - Reporting & Statistics - Version Control - Customizable Branding - Synchronization Scheduling - Two-Factor Authentication - Real-Time Monitoring - Secure Login - Backup and Recovery - Data Recovery - HIPAA Compliant - Conflict Tracking - Authentication - Mobile Access - Chat/Messaging - Generative AI - AI Copilot - Access Controls/Permissions - Commenting/Notes - Activity Tracking - Two-Way Synchronization - Archiving & Retention - Encryption - Activity Dashboard - File Transfer ## Top Sync.com Alternatives - [Tresorit](https://www.g2.com/products/tresorit/reviews) - 4.5/5.0 (256 reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,864 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,039 reviews)