--- title: Sync.com Reviews meta_title: 'Sync.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Sync.com works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-08-10' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # Sync.com Reviews **Vendor:** Sync.com **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.2/5.0 **Total Reviews:** 54 ## About Sync.com Since 2011, Sync.com has been on a mission to provide a safe space for the world to collaborate. Today, over one million businesses of all sizes use Sync’s award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects. ## Sync.com Pros & Cons **What users like:** - Users praise the **seamless integration** of Sync.com, quickly adapting from Sharefile with ease and efficiency. (1 reviews) - Users value the **secure storage** provided by Sync.com, ensuring their files remain private and accessible only to them. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com for its unparalleled privacy and security of personal files. (1 reviews) **What users dislike:** - Users experience **poor customer support** from Sync.com, with difficult refunds and slow response times impacting satisfaction. (2 reviews) - Users report **billing issues** with Sync.com, facing charge disputes and unhelpful customer service after trial periods. (1 reviews) - Users note that Sync.com can be **expensive** for storage beyond 5GB compared to other cloud services. (1 reviews) - Users are disappointed with the **limited integrations** of Sync.com, making transitions and workflows challenging. (1 reviews) - Users are disappointed by Sync.com's **limited functionality and poor customer service** , finding it lacks essential integrations and flexibility. (1 reviews) - Outdated Interface (1 reviews) - Poor Integration (1 reviews) - Pricing Issues (1 reviews) - Users note that **security leads to slower performance** and recommend keeping passwords exceptionally safe for access. (1 reviews) - Users note that **slow performance** due to encryption can hinder the overall experience compared to other cloud services. (1 reviews) ## Sync.com Reviews ### 1. Simple HIPAA cloud storage **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew B. | Clinical Director and Owner, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Sync.com?** Third-party (to Google Workspace or other cloud -based services) HIPAA compliant storage. Simple, straightforward, affordable cloud backup storage. Priced well for single-user based business **What do you dislike about Sync.com?** Limited integration options (e.g. other software packages) Limited diversity of services (but this is due to it being focused on secured storage rather than a range of features) **What problems is Sync.com solving and how is that benefiting you?** Cloud based HIPAA compliant backups for ePHI. This product closed the gap for storage and backups as compared to more feature rich services such as Google Workspace ### 2. Secured Cloud Storage Service **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed A. | Mohammed Anzil, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Sync.com?** Sync.com is one of the best most secured cloud storage providers in the industry. If my memory serves me right I think I first heard about Sync.com in 2015. At first, I did not think Sync.com was such a big thing. It was only after I realized Encryption and its importance that I realized how good Sync.com is. Since then I've kept all the very important bank information and most important things related to our Business Website at Sync.com. **What do you dislike about Sync.com?** To be honest, Sync.com's mobile application is not enough. Sometimes Automatic Backup does not work at all. Not enough Desktop Syncing is very slow. Probably because Sync encrypts all the files. In any case, they should pay more attention to their mobile application. **Recommendations to others considering Sync.com:** If online privacy is a serious concern for your business, you should use Sync and I'm sure you will love it. **What problems is Sync.com solving and how is that benefiting you?** Even though we are a small team we have a lot of important things to keep as documents about the business. We do not think it's safe to store it on a hard drive. We were not content to simply store such important files in any online cloud storage. So I decided to put it in Sync. Now everything is safe. ### 3. Great value for a file storage and sharing platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Sync.com?** I like how it syncs to the desktop so files are easily accessible. There is version history in case a file is written over, I can go back and restore a previous file. I like how links can be password protected and you can specify who has access to what folder. **What do you dislike about Sync.com?** I do not like how two people can work on one file at the same time and it creates two different versions (vs. collaborating in real time or locking the other person out until finished). This creates the headache of trying to figure out what changes were made on what document. **Recommendations to others considering Sync.com:** It's a great tool for the price compared to the other file storage tools with all the bells and whistles. What it lacks it makes up for in price. **What problems is Sync.com solving and how is that benefiting you?** We are using it for file storage and sharing. We are able to have the company internally work on documents and have them be stored in one place. We can also send our clients password protected files. ### 4. It allows me to access from any device to consult the information in my account. **Rating:** 4.0/5.0 stars **Reviewed by:** Martin W. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Sync.com?** The first thing that comes to mind is the word "ease" and it is that everything is quite easy to do with this program, from installation and configuration to storage management they become quite simple tasks to perform , it is hardly necessary for it to be present because everything is done automatically, the document loading speed is quite good, so I do not waste so much time waiting for light files to load in the system, the fact that That the information is in the cloud allows me to access from any device to consult or download the information that is in my account **What do you dislike about Sync.com?** In some cases when there is a very bad internet connection the system "hangs" making it impossible for me to use it practically at all, so I have to restart everything to continue continuing. **What problems is Sync.com solving and how is that benefiting you?** To upload my work files to the business account we have, in such a way that both my colleagues and I can have access to the information of the entire sales area to support each other when making relationships, balances and reports of sale in a much simpler and faster way without having to be asking the information personally from the sellers since it is already loaded into the system. ### 5. Sync file **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Sync.com?** easy to share and access and secured platform to store the files **What do you dislike about Sync.com?** cost are bit expensive than other competetior **What problems is Sync.com solving and how is that benefiting you?** while uploading / syncing the file, some times it takes time ### 6. Sync.com, a backup solution with security like no other **Rating:** 4.0/5.0 stars **Reviewed by:** Fernando L. | Técnico de soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Sync.com?** Sync.com stands out for its ease of use. The application is practically in charge of selecting all the options to carry out a synchronization and you just have to click on accept. Another feature that I really like is that it has two-factor authentication, ensuring that the account is shielded. I also like that you have an option to set passwords expiration date. **What do you dislike about Sync.com?** When trying to create folders in the iOS app, these are not sync in the web version. To solve the inconvenience, I must log out and log in again. **Recommendations to others considering Sync.com:** In my opinion, this software is very well designed and is also available on different platforms, so it is possible to use it on both computers and mobile devices. I think it has good security features, such as two-factor authentication and password expiration date. I recommend it. **What problems is Sync.com solving and how is that benefiting you?** Sync.com plays a fundamental role in providing maintenance and technical support to the computers of the different headquarters of the company where I work. With this software I can support the different departments through backup copies of their confidential files. I can also provide a restoration of documents that are hosted on the server. ### 7. Sync.com is speed and security **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus R. | Ingeniero de sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about Sync.com?** Sync.com has live synchronization with cloud storage. As such it does not have a desktop interface, but the web interface is very fast and can be used to move files. It has a function called "vault" that allows you to copy files without existing in the computer, very useful. **What do you dislike about Sync.com?** I'm very sad because Sync.com does not have support for Linux and our larger servers are under the platform of this operating system. **Recommendations to others considering Sync.com:** The price of Sync.com is solid and the storage is AES-256 bit encrypted and directed through secure TLS tunnels. I think it's a quick and safe option. In addition, they have a published API so they can interact with third-party applications. **What problems is Sync.com solving and how is that benefiting you?** Sync.com has an API that allows us to interact with our school student application and store data from engineering students. ### 8. Cloud + Security + Privacy **Rating:** 4.0/5.0 stars **Reviewed by:** Joane L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2018 **What do you like best about Sync.com?** What I like most about Sync is that you can always keep all your photos, videos, and other files safe in the cloud. Most cloud services can analyze the data you upload to their platforms, whereas Sync incorporates native end-to-end encryption, which ensures that your data remains protected even from the administrators of the Sync.com cloud. Additionally, with Sync, you can create shared folders, also end-to-end encrypted, and you can even create links to share a file; these links could also be protected by a password chosen by the user. Considering all this, Sync is very easy to use, which makes it a suitable solution for anyone, even if the person does not have extensive computer knowledge. **What do you dislike about Sync.com?** What I like least about Sync is that it doesn't have the option to use a desktop client for Linux. The Android app could be faster in displaying photos. **Recommendations to others considering Sync.com:** It is recommended to use Sync because it encrypts your data end-to-end natively, without the need for additional software. **What problems is Sync.com solving and how is that benefiting you?** Thanks to Sync, I can archive any type of file in the cloud in a private and secure way. ### 9. Security and privacy combined in the cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Sergio O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Sync.com?** What I like most about Sync and what sets it apart from other cloud storage solutions is the feature of encrypting all files end-to-end, so that no one else can access them (even they cannot access my files). Sync allows you to use a desktop client (Windows), you can also use the Android app or the web interface. Additionally, Sync allows you to create shared folders with other users or share them with a password-protected link. Another feature of Sync is that it allows you to save files in a different folder that you don't want to sync with devices, so you can save space on your devices and keep your files stored in the cloud. **What do you dislike about Sync.com?** The main drawback I have encountered when using Sync is the absence of a desktop client for Linux, which is why I still do not use Sync as my exclusive cloud storage solution. Another issue I have experienced is that when using the Android app, the image viewing experience is not very good, as images take too long to load and sometimes do not load at all, only showing a black image. **Recommendations to others considering Sync.com:** Sync is a good alternative because it allows you to encrypt files natively. **What problems is Sync.com solving and how is that benefiting you?** With Sync, I can store all my files securely, without having to worry about them being compromised. ### 10. Sync.com review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2018 **What do you like best about Sync.com?** Anyone who needs an ultra-secure sync and storage service, be it business users who need to store sensitive data in the cloud or individual users who want all the benefits of a Dropbox-like service, but with the added advantage of advanced security, will find this service quite appealing **What do you dislike about Sync.com?** No instant customer support option; Encryption makes image and file preview burdensome; No external HD backup; Certain features are only available in the paid subscription (e.g. setting permissions or expiry dates on links). **Recommendations to others considering Sync.com:** Overall, Sync is a comprehensive online storage and cloud backup service that puts great value on security and privacy, thus living up to the reliability and security requirements of many businesses and individual users **What problems is Sync.com solving and how is that benefiting you?** Zero-knowledge cloud storage & End-to-end encryption: this type of cloud storage security means that client data is encrypted and decrypted client-side. All data encrypted client-side remains so during uploading and at rest. Moreover, the encryption keys used to encrypt and decrypt client data are only available to the client, therefore, Sync.com cannot access clients’ keys. Likewise, users’ passwords are never stored and are only accessible client-side. 2048 bit RSA, 256 bit AES, SSL and TLS encryption make sure you get the best in terms of data safety and privacy ### 11. Does the job...but short on features **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan A. | Account Services Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Sync.com?** The reason one would use a service like this - to store data - is exactly what this does. The security is excellent and it is more affordable than many similar platforms. **What do you dislike about Sync.com?** The lack of collaboration tools makes this difficult to use in a team setting. We end up with conflicted files often because there is no indicator that the file is in use elsewhere. Also, very few other software integrates with it as it is not a major player. **Recommendations to others considering Sync.com:** The lack of collaboration tools makes it difficult for use within a team. If you are an individual or team that doesn't often share files, this is a fine option. **What problems is Sync.com solving and how is that benefiting you?** Storing shared files and folders for our company ### 12. Sync **Rating:** 3.5/5.0 stars **Reviewed by:** Monika S. | Digital Project Manager, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Sync.com?** It is great for saving stuff it helps when creating the websites **What do you dislike about Sync.com?** It can be a bit slow sometimes it can be hard to use at times **What problems is Sync.com solving and how is that benefiting you?** it helps with our website development ## Sync.com Discussions - [Is Sync com any good?](https://www.g2.com/discussions/is-sync-com-any-good) - 1 comment - [How does sync software work?](https://www.g2.com/discussions/how-does-sync-software-work) - 2 comments - [View Sync.com pricing details and edition comparison](https://www.g2.com/products/sync-com/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+09%3A56%3A26+-0500&secure%5Bsession_id%5D=adeb4f54-a324-42ed-a320-b405700e0e89&secure%5Btoken%5D=309ac0bf3f339c8a0fd556d8e1bc3f62914d02af603cec2c25dd25b9af041f75&format=llm_user) ## Sync.com Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps - Video Support **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations - Multi-Language **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs - Activity Tracking - Progress Tracking - Screen Sharing - Real Time Editing **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats - Automatic Backup - Cloud Backup - Document Storage **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security - Calendar Management - File Management - Document Management - Communication Management - Workflow Management - Content Management - Project Management - Email Management - Version Control - Approval Process Control - SSL Security - Task Management - Website Management - Secure Data Storage **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Microsoft Outlook Integration - Active Directory Integration - Third-Party Integrations **Additional Functionality** - Data Import/Export - Search/Filter - Audio/Video Conferencing - Content Library - Mobile Access - Document Templates - AI Copilot - @mentions - Data Synchronization - Real-Time Notifications - Prioritization - Customizable Branding - Commenting/Notes - Chat/Messaging - Configurable Workflow - Electronic Signature - Activity Dashboard - Single Sign On - Task Planning - Alerts/Notifications - Drag & Drop - Reporting & Statistics - Two-Factor Authentication - Encryption - Access Controls/Permissions - Collaboration Tools - Task Scheduling - Generative AI - Archiving & Retention - Content Publishing Options - Document Classification **Additional Functionality** - Remote Synchronization - Data Synchronization - Audit Trail - Monitoring - Role-Based Permissions - Approval Process Control - Real Time Synchronization - Alerts/Notifications - API - Single Sign On - Reporting & Statistics - Version Control - Customizable Branding - Synchronization Scheduling - Two-Factor Authentication - Real-Time Monitoring - Secure Login - Backup and Recovery - Data Recovery - HIPAA Compliant - Conflict Tracking - Authentication - Mobile Access - Chat/Messaging - Generative AI - AI Copilot - Access Controls/Permissions - Commenting/Notes - Activity Tracking - Two-Way Synchronization - Archiving & Retention - Encryption - Activity Dashboard - File Transfer ## Top Sync.com Alternatives - [Tresorit](https://www.g2.com/products/tresorit/reviews) - 4.5/5.0 (256 reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,866 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,039 reviews)