--- title: Sync.com Reviews meta_title: 'Sync.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 55 reviews by the users' company size, role or industry to find out how Sync.com works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 55 scale: '5' date_modified: '2026-08-08' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # Sync.com Reviews **Vendor:** Sync.com **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.2/5.0 **Total Reviews:** 55 ## About Sync.com Since 2011, Sync.com has been on a mission to provide a safe space for the world to collaborate. Today, over one million businesses of all sizes use Sync’s award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects. ## Sync.com Pros & Cons **What users like:** - Users praise the **seamless integration** of Sync.com, quickly adapting from Sharefile with ease and efficiency. (1 reviews) - Users value the **secure storage** provided by Sync.com, ensuring their files remain private and accessible only to them. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com for its unparalleled privacy and security of personal files. (1 reviews) **What users dislike:** - Users experience **poor customer support** from Sync.com, with difficult refunds and slow response times impacting satisfaction. (2 reviews) - Users report **billing issues** with Sync.com, facing charge disputes and unhelpful customer service after trial periods. (1 reviews) - Users note that Sync.com can be **expensive** for storage beyond 5GB compared to other cloud services. (1 reviews) - Users are disappointed with the **limited integrations** of Sync.com, making transitions and workflows challenging. (1 reviews) - Users are disappointed by Sync.com's **limited functionality and poor customer service** , finding it lacks essential integrations and flexibility. (1 reviews) - Outdated Interface (1 reviews) - Poor Integration (1 reviews) - Pricing Issues (1 reviews) - Users note that **security leads to slower performance** and recommend keeping passwords exceptionally safe for access. (1 reviews) - Users note that **slow performance** due to encryption can hinder the overall experience compared to other cloud services. (1 reviews) ## Sync.com Reviews ### 1. Disappointing Integration and Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Everardo K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Sync.com?** Nothing **What do you dislike about Sync.com?** I don't like that despite claiming unlimited, Sync.com has very limited integrations. I'm also frustrated with customer service because I was charged one day after my trial ended, and they refused to refund the charges. Switching to Sync.com from Dropbox was difficult. Misleading Trial Experience, No Integrations, No Flexibility I signed up for Sync.com expecting a competitive alternative to Dropbox or Box. What I got was an outdated product with modern pricing and zero flexibility. There are no native integrations with the tools businesses actually use today. No CRM integrations, no automation support, no meaningful ecosystem. Yet pricing is on par with Dropbox, Box, and other platforms that actually invest in integrations and workflows. The bigger issue is billing ethics. I was charged one day after the trial ended, immediately reached out, and was told a refund was not possible. No grace period. No consideration. Just a hard no. For a company positioning itself as business-ready, this is a poor look. If you are confident in your product, you should not need to rely on rigid trial cutoffs and refusal to refund a brand-new charge. If you need integrations, automation, or reasonable customer treatment, look elsewhere. **What problems is Sync.com solving and how is that benefiting you?** I use Sync.com for syncing with Synology, but it has very limited integrations despite claiming unlimited support. ### 2. If you want to get rid of your files **Rating:** 0.0/5.0 stars **Reviewed by:** Nikita L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sync.com?** I would say they have a simple interface, but that doesn't matter when they lose your files. **What do you dislike about Sync.com?** They lost my files and haven't provided any explanation. The support was slow and absolutely unhelpful. I have a paid plan and accidentally noticed that about 50 of my files disappeared from the storage without any notice. According to their own logs, my files should be still in storage but they are obviously not. I checked their servers' status page, and no downs or errors were mentioned there. I contacted their support and provided all the needed information for the investigation and only after 7 weeks of communication by email, they just say that the files can't be restored and that is not the kind of user experience they want to provide. And that is all! No excuses, no explanation, no any kind of compensation or refund. They present themselves as reliable cloud file storage, but they can't do the only thing that you want them to do. I hardly can imagine such a situation with even old-style website hosting providers. Don't trust this service! You most likely will just lose your data and spend days trying to contact them. **What problems is Sync.com solving and how is that benefiting you?** Cloud storage for big files ### 3. Sync.vom is terrible **Rating:** 1.0/5.0 stars **Reviewed by:** Paolo T. | Worker **Reviewed Date:** March 27, 2021 **What do you like best about Sync.com?** Nothing Super slow Must create a sync folder **What do you dislike about Sync.com?** Everything Must create a sync folder No schedule for sync **What problems is Sync.com solving and how is that benefiting you?** Provide sync schedule ### 4. Sync.com...i want my money back ... YMMV! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Sync.com?** THIS IS MY PERSONAL OPINION. YOUR MILEAGE MAY VARY: slightly cheaper that other services, esp. DropBox, but i am finding out that the bitterness of poor quality remains long after the sweetness of a bargain disappears! **What do you dislike about Sync.com?** THIS IS MY PERSONAL OPINION. YOUR MILEAGE MAY VARY: Unreliable...clients constantly have trouble with downloading. Sync.com wants me to get them to send javascript error logs...clients are so frustrated now, i don't want to push them. i re-uploaded from my own backups to DropBox and sent them links which work perfectly. i am also finding that DropBox uploads MUCH faster! It was taking up to 15 minutes to upload a 120 meg file to Sync, less than 3 minutes with DropBox. And a HUGE plus: DropBox will tell you who you have shared a file/folder with...a great help when you have dozens of clients and you get interrupted by a phone call while sharing a file to all of them.... **Recommendations to others considering Sync.com:** Go with DropBox **What problems is Sync.com solving and how is that benefiting you?** THIS IS MY PERSONAL OPINION. YOUR MILEAGE MAY VARY: Benefits: saved a few (very few) dollars. Totally unreliable, i shudder to think that i counted on them to keep all my files, thousands and thousands of lines of source code, thousands of pictures, etc etc...i am SO lucky that my clients notified me of the download problems before i encounter them myself. ## Sync.com Discussions - [Is Sync com any good?](https://www.g2.com/discussions/is-sync-com-any-good) - 1 comment - [How does sync software work?](https://www.g2.com/discussions/how-does-sync-software-work) - 2 comments - [View Sync.com pricing details and edition comparison](https://www.g2.com/products/sync-com/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+01%3A42%3A41+-0500&secure%5Bsession_id%5D=b8fbf04d-f232-4551-92b9-d2dc2a7aee7a&secure%5Btoken%5D=1a12f29f8690c313f8ecac4107442d2c79056105f8793d73fa0eb27af9be717d&format=llm_user) ## Sync.com Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps - Video Support **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations - Multi-Language **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs - Activity Tracking - Progress Tracking - Screen Sharing - Real Time Editing **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats - Automatic Backup - Cloud Backup - Document Storage **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security - Calendar Management - File Management - Document Management - Communication Management - Workflow Management - Content Management - Project Management - Email Management - Version Control - Approval Process Control - SSL Security - Task Management - Website Management - Secure Data Storage **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Microsoft Outlook Integration - Active Directory Integration - Third-Party Integrations **Additional Functionality** - Data Import/Export - Search/Filter - Audio/Video Conferencing - Content Library - Mobile Access - Document Templates - AI Copilot - @mentions - Data Synchronization - Real-Time Notifications - Prioritization - Customizable Branding - Commenting/Notes - Chat/Messaging - Configurable Workflow - Electronic Signature - Activity Dashboard - Single Sign On - Task Planning - Alerts/Notifications - Drag & Drop - Reporting & Statistics - Two-Factor Authentication - Encryption - Access Controls/Permissions - Collaboration Tools - Task Scheduling - Generative AI - Archiving & Retention - Content Publishing Options - Document Classification **Additional Functionality** - Remote Synchronization - Data Synchronization - Audit Trail - Monitoring - Role-Based Permissions - Approval Process Control - Real Time Synchronization - Alerts/Notifications - API - Single Sign On - Reporting & Statistics - Version Control - Customizable Branding - Synchronization Scheduling - Two-Factor Authentication - Real-Time Monitoring - Secure Login - Backup and Recovery - Data Recovery - HIPAA Compliant - Conflict Tracking - Authentication - Mobile Access - Chat/Messaging - Generative AI - AI Copilot - Access Controls/Permissions - Commenting/Notes - Activity Tracking - Two-Way Synchronization - Archiving & Retention - Encryption - Activity Dashboard - File Transfer ## Top Sync.com Alternatives - [Tresorit](https://www.g2.com/products/tresorit/reviews) - 4.5/5.0 (256 reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,866 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,039 reviews)