Christen A.
CA
Christen A.
Founder & CEO
Small-Business (50 or fewer emp.)
"The Ultimate Communication Suite for our Group"
5/5
What do you like best about Symplify Communication?

Simplify is in my option one of the best MarTech Company that delivers a complete Communication Suite. The company

significantly contributing to the success and growth of our business and I'm extremely happy with their insight to the industry and the excellent service they deliver to us as a client. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

The only thing that I would like to have improved is the segmentation tool that sometimes crash when you have very advanced calculations but this is a minor issue Review collected by and hosted on G2.com.

Response from Paul Crisp of Symplify Communication

Thanks for your review Christen! I will have your account manager reach out re: segmentation engine.

Many thanks again.

Sheida H.
SH
Sheida H.
Head of Consumer Marketing
Enterprise (> 1000 emp.)
"Marketing automation at its best - Symplify Journey"
4.5/5
What do you like best about Symplify Communication?

A great multichannel communication platform between marketers and customers. Even thou I come from a very complex business, with customers connected to different airlines and/or tour operators, Symplify has made it simple and convenient to use with the help of skins and boilerplates.

I am also extremely happy with the excellent service provided whenever we need it. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

There is only one thing that comes to mind and that is it doesn’t support videos in newsletters. Review collected by and hosted on G2.com.

Response from Lalena Durrieu of Symplify Communication

Thank you very much for your comments.

Also, please know that our platform is continuously updated and if the option to add videos in the newsletters is available, we will be sure to let you know.

The Symplify team thanks you.

Anneli H.
AH
Anneli H.
Manager Commercial IT
Mid-Market (51-1000 emp.)
"Very easy to use with a lot of nice features"
4.5/5
What do you like best about Symplify Communication?

Symplify offers a platform that is very easy to use for everyone in the company. The UX is simple but still offers a lot of functionality.

Such as A/B testing that alloes you to find the best version of your content. Creating segments is easily done and including several different segments in one send-out works nicely. Building the emails with drag& drop functionality makes It easy to create personalized content for each recipient. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

and improvement wold be an easier integration with corporate type fonts Review collected by and hosted on G2.com.

Response from Lalena Durrieu of Symplify Communication

Thanks again for your feedback.

If you wish to customize your communications, our team is always available to discuss your projects and answer your questions.

The Symplify team thanks you.

AA
Ariane A.
Administrative Coordinator in Marketing
Small-Business (50 or fewer emp.)
"Excellent business partner"
5/5
What do you like best about Symplify Communication?

The availability and flexibility of the team. We sometimes have to work on situations where time is of the essence, and I know I can always count on Simplify to respond quickly. Additionally, the work is always well done and within the appropriate deadlines. I also appreciate the open-mindedness and collaboration to find solutions when a problem arises. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

There is nothing that comes to mind. As my colleague Jolaine mentioned last year, some tasks seem expensive but we do not know the process behind it all. Review collected by and hosted on G2.com.

Response from Lalena Durrieu of Symplify Communication

Thank you very much for your comments.

Each client is unique. We have several steps to rigorously follow so that your projects are delivered according to your requests. Our mission is to ensure a high quality of service for you.

The Symplify team thanks you.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"The possibilities are limitless with the combination of email-SMS-Web push channels!"
5/5
What do you like best about Symplify Communication?

I love being able to have everything in one place, a list for all my subscribers, clients, and collaborators. The segmentation tool is really comprehensive and efficient, allowing us to combine various data from both behavioral and purchase data. The automated customer journey with the journey module is amazing! Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

There is nothing I don't like about Simplify. When I search "how to" on the platform, you can count on the customer service team and support to help us! Review collected by and hosted on G2.com.

James B.
JB
James B.
Mid-Market (51-1000 emp.)
"Much like your favorite rucksack, Symplify's exterior hides a robust system that's easy to dig into."
5/5
What do you like best about Symplify Communication?

The 'skins' and 'boilerplates' section and their integration with project folders. Whilst oddly named, this section is by far one of the best template management and editing features I have used. Thanks to how convenient it is after set up, we no longer need to jump into hundreds of onboarding emails to make changes and amendments. The template editor itself is quite robust but you wouldn't think that on first glance as they do a great job at keeping it simple - but believe me when I say there is a lot to dig into for those who like to squeeze every last drop out of this product. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

The permission groups and user account section could use an overhaul. Presently there's a lot of features which require setting an agent as an admin in order to be able to use key areas of the product. I'd like for a better user management system overall as in this one area I am reliant on a lot of manual work to maintain our user access. There's a lot to be desired in this section of the product but I am confident they'll get around to it soon. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Verified User in Computer Games
Mid-Market (51-1000 emp.)
"The perfect balance between personal and professional ✨"
5/5
What do you like best about Symplify Communication?

The personal assistance and professional guidance on how to get up and running and use the tool to its full capacity. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

The survey feature could benefit from a UX update Review collected by and hosted on G2.com.

Response from Lalena Durrieu of Symplify Communication

Thank you again for your comments.

Our platform is continuously updated. Please feel free to ask our team of experts to help you get the best out of our solution.

The Symplify team thanks you.

AL
Amelia L.
Senior Specialist Candidate Consultant (CertRP)
Small-Business (50 or fewer emp.)
"Precise application for marketing automation and messaging personalization."
5/5
What do you like best about Symplify Communication?

Symplify communication is an enterprise application for communication, multichannel, and market automation. It is a very simple application for broadcasting and meditation. Symplify communication is a voice and tool for media and business. Skills pages are a full guide with simple step by step video instructions on every step. A good application for storing all documents and well-established communication for clients, Market trends, and improved productivity are never hidden from him and convenience can make it better than anything else. Without prior CRM, is very easy to learn technical or HTML knowledge. It is a great UX with logical steps and easy to find everything. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

It has one main issue that it does not support videos in the broadcasting and it cannot backup applications when it is offline, it only backup data when you have secured internet connections and it also does not has a free trial. Review collected by and hosted on G2.com.

NZ
Nathalie Z.
Retail Marketing Manager
Mid-Market (51-1000 emp.)
"A simple tool to meditate and entertain in broadcasting."
4.5/5
What do you like best about Symplify Communication?

Symplify is a sound and entertain tool for media and business functions. Once established in a system nobody can deny its powerful effects. It holds all the media moves from sports, news, and social media to business relations. What cannot be done by this smart application? A good storage box of all documents and well-established communicator to the clients. Market trends and improvements in production are never hidden from it and simplify can do it better than some other thing. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

This diligence accepts a wide scope of benefits every social action is dependent on it, but one thing that is not a large issue is it doesn’t support video in broadcasting so I believe the owner can solve this problem by further promoting this software. This application is backed up online its offline version is not useable. If I can ensure its free trial, they can’t have enough of its useful effects. Review collected by and hosted on G2.com.

AJ
Andy J.
Marketing Event Executive
Mid-Market (51-1000 emp.)
"Symplify tool is for the media and interventions to put across."
4.5/5
What do you like best about Symplify Communication?

If I say this tool is a big package for all media industries for entertainment, sports and newspaper then it will not wrong. A great way of communication between marketers and customers. It’s a sort of tough software to install, but when it’s done nobody can break it from its illusion. It’s gentle to use and one would love to use its application when seeing its broadcasting effects. Compilation and selling still further promotion is never easy before. Review collected by and hosted on G2.com.

What do you dislike about Symplify Communication?

Although helpful in many ways but this application can’t support videos in newsletters so there should be mingling for better results. Secondly, its random feature sometimes creates a problem and I compel to think there might be some fault in function. Overall a sound variety in the entertainment industry for proper support and overviews. Review collected by and hosted on G2.com.