Asset registration and search process are quite simple.

Also, it has a good connectivity (through API) with other discovery tools. Review collected by and hosted on G2.com.

Some improvements are required in BI reports.

Also, consumables and Accessories functions needs to be improved. Review collected by and hosted on G2.com.

Symphony SummitAI is user-friendly and easy to use. Some niche features in Symphony SummitAI makes it comfortable to use. Review collected by and hosted on G2.com.

The On the Go customization for different modules needs to be improved. Review collected by and hosted on G2.com.

Very configurable and flexible - great vision for the product and roadmap Review collected by and hosted on G2.com.

Incidents and Service Requests more mature than Work Orders Review collected by and hosted on G2.com.

THe solution is web based, fast, and has a smooth and intuitive interface. Its very customizabile and fit our business demands perfectly. Review collected by and hosted on G2.com.

An internal issue, but I would like to move to new versions faster. Review collected by and hosted on G2.com.

Comprehensive tool which includes the AM / CMDB / Software Management / CM / IM & PM. Managing is effortless with a user-friendly GUI. Review collected by and hosted on G2.com.

Limitation on the workflow in AM / CMDB / Service Management. Review collected by and hosted on G2.com.

Easily configured and administered. User friendly. Upcoming AI technology. Review collected by and hosted on G2.com.

Still a lot of growing room and small improvements but the organization is open to all suggestions and strives for constant improvement and feedback. Review collected by and hosted on G2.com.

It is an ITIL Compliant Tool. If you want me to do surveys, don't force the number of characters in the response. Review collected by and hosted on G2.com.

Creating custom reports is challenging. As an MSP, we use separate instances for each client. This implmentation has constraints, such as, CINDE can only be implemented in one customer instance Review collected by and hosted on G2.com.

The solution has easy to comprehend knowledge articles, easy-to-work-on tickets, and faster resolution. Review collected by and hosted on G2.com.

Nothing as of now, but there is always a need for improvement Review collected by and hosted on G2.com.

Symphony SummitAI is user-friendly for administrators to design or manage the application based on the business needs, has the flexibility to address the critical checkpoints required for the pharma industry. Review collected by and hosted on G2.com.

Sometimes there is a disconnect with the support team, and we have to reiterate the issue with the next level. Review collected by and hosted on G2.com.

Simple yet Powerful , Easy to deploy and use, unified Platform makes the interaction with ITSM, ITOM and ITAM easy, Mobility, Easy to build workflow and above all Orchestration makes the Platform Large Enterprise ready. Chatbot in an ITSM Platform is awesome from an End User Perspective. Review collected by and hosted on G2.com.

Workflow is expected to be improved from the current version as the existing one is easy to use, i look for easy to use yet advanced workflow builder with modular independence. Review collected by and hosted on G2.com.