Andy(kwangmin) K.
AK
Andy(kwangmin) K.
Global IT Transition & Process Excellence (MBA, CISA, PMP, ITIL Expert and 6 Sigma)
Enterprise (> 1000 emp.)
"In Harman, we have built SUMMITAI solution since 2017."
4/5
What do you like best about SymphonyAI IT Service Management?

The mgmt. listens to the customer's voice and works proactively to improve this solution. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

The fundamental foundation wasn't foreseeing future functionality in terms of integration among different modules Review collected by and hosted on G2.com.

DM
Devaiah M.
m
Enterprise (> 1000 emp.)
"Highly Recommend IT Service Management Tool - Best I have uses so far."
5/5
What do you like best about SymphonyAI IT Service Management?

Incident, Service request Automation, Change Management, CMDB Management, Support from SummitAI Team Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Nothing much at this stage. Everything works as expected Review collected by and hosted on G2.com.

Nishant T.
NT
Nishant T.
Senior Technical Support Manager
Enterprise (> 1000 emp.)
"excellent tool for monitoring and alert mechanism"
4/5
What do you like best about SymphonyAI IT Service Management?

easy to use and configure in environment , timely backend support . Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

some glicthes are still there in network availibilty module Review collected by and hosted on G2.com.

AR
Arun R.
Senior Engineer - IT
Mid-Market (51-1000 emp.)
"Grateful to SUMMITAI application"
5/5
What do you like best about SymphonyAI IT Service Management?

Much easier to integrate with different monitoring tools, and compared to other applications, it carries more number alerts or events. Main part is the support we are getting on this is fantastic. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

There is none because if we dislike or dissatisfy with the tool, then we would have gone to a different tool. Improve the options or fields to have more information. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"SUMMIT Review"
4.5/5
What do you like best about SymphonyAI IT Service Management?

SUMMIT is an ITSM suite with all the required functionalities and modules. It is a SaaS application and can be easily integrated with different applications and tools. The administritive efforts to setup a new client is minimum, the vendor also considers the recommendations and comes up with frequent relases with new and exiting features. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

BI reporting module needs some improvement. Review collected by and hosted on G2.com.

Gitanjali N.
GN
Gitanjali N.
Product Support Team Lead
Mid-Market (51-1000 emp.)
"100% availability 100% operation"
4.5/5
What do you like best about SymphonyAI IT Service Management?

The availability of the product over SaaS, it has been available 100% all the time. And the upgrade is smooth. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Limitation in Knowledge Management module is something I request the product to improve on. Review collected by and hosted on G2.com.

RC
Roy C.
Senior Engineer
Enterprise (> 1000 emp.)
"Efficient and User Friendly Solution!"
4.5/5
What do you like best about SymphonyAI IT Service Management?

I like the overall design of the product, and the GUI design is easy to navigate and understand. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Nothing as of now. There is always room for improvement Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
UC
Verified User in Consumer Electronics
Enterprise (> 1000 emp.)
"Summit is Agile and efficient for today's IT industry."
5/5
What do you like best about SymphonyAI IT Service Management?

Summit IT is Agile. It is flexible and adapts itself based on client requirements. Modules are simple, and help provided is extensive. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

The tool, being extensive, sometimes the terminologies could be unfamiliar. Review collected by and hosted on G2.com.

CD
Cletus D.
IT Service Delivery Manager
Enterprise (> 1000 emp.)
"Summit is a good for organizations that have started to implement ITSM process and not very matured"
3/5
What do you like best about SymphonyAI IT Service Management?

Low cost of operating. Required features and modules are avaialable. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Flexibility to make changes, Summit support. Features compared to market leaders Review collected by and hosted on G2.com.

VK
Vinoth K.
Lead Support operations
Enterprise (> 1000 emp.)
"Best CRM tool for managing on premise infra"
5/5
What do you like best about SymphonyAI IT Service Management?

Easy implementation, vendor support, pricing model and customizable options in service management modules and reporting. Excellent reporting module with dashboards and custom query reporting. API integration with our own Web service creation and multiple mode of integration both GET and POST of the objects Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Testing issues and bugs on workflows. Upgrade issues because of disconnect between implementation team and development team which makes new features coming up in the upgrades as buggy Review collected by and hosted on G2.com.