[ Symphony Reviews ](https://www.g2.com/products/symphony-symphony/reviews) [ Symphony Reviews ](https://www.g2.com/products/symphony-symphony/reviews) # Symphony Features ##### ## Business Instant Messaging (6) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Integrations Application integrates with other outside software. Show More ##### ## Business Instant Messaging (2) Audio Conferencing Allows users to communicate via audio call. Video Conferencing Allows users to communicate via video call. Show More ##### ## Features (6) Voicemail to Email Transcribes voice messages to email. Voicemail to SMS Transcribes voice messages and delivers them via text message. File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Conference Transcripts Records and transcribes voice and video conferences. Show More ##### ## Extensions (3) Tenancy Flexibility Can be deployed as a single-tenant or multi-tenant product. Native VoIP Contains its own IP telephony system. CCaaS Option Is also able to serve as contact center software. Show More ##### ## Information Distribution (5) News Feed Allows information to be distributed via a scrolling news feed. Newsletter Allows information to be distributed via newsletter. Notifications Allows information to be distributed via push notification. Email Allows information to be distributed via email. Multi-Channel Sharing Allows administrators to deliver information through multiple channels at once. Show More ##### ## Employee Engagement (8) Employee Generated Content Able to share pictures, videos or external articles, and users can participate in the communication if authorized Confirmation Allows employees to confirm that they have received or read a piece of content. Comments Allows employees to leave comments on posts within the application. Inline Translation Automatically translates information via machine translation. Administrative Access Allows administrators to set permissions within the application. Content Interaction Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too. Surveys (global & local) Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc. Chat Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.). Show More ##### ## Policy Management - Digital Communications Governance (2) Communications Policies Enforcement And Tracking Aids in communications policies enforcement Customizable Policy Templates Provides customized policy templates to fit into organization's requirements Show More ##### ## Surveillance - Digital Communications Governance (2) Real-Time Monitoring Of Digital Communications Channels Helps in compliance with internal policies of the organization Alert System To Identify And Address Violation Of Policies Aids to keep policies in control Show More ##### ## Analytics and Reporting - Digital Communications Governance (2) Tools To Analyze Communication Trends And Patterns Helps organizations to identify the communication patterns Compliance Metrics Provides features for performance and efficiency Show More ##### ## Compliance Management - Digital Communications Governance (2) Legal Requirements Makes retention policies comply with legal and regulatory requirements Regulations Change Updates Keeps the department updated on any changes in regulations Show More ##### ## User Experience & Accessibility - Employee Communications (4) Native Mobile Application Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers. Branded Experience Provides customizable web platform for colors, fonts, company branding etc. Personalized Ux Experience Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests. Audience Management & Creation Creates segmentation groups and communication audiences to target messages, content, features access, etc. Show More ##### ## Content Distribution - Employee Communications (3) Newsfeed Displays application newsfeed content in an engaging and modern manner. Newsletter Engine Allows for reaching employees through the Integrated newsletter builder via email Multi-Channel Sharing Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc. Show More ##### ## Additional Features - Employee Communications (3) Emergency Notifications Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button. Analytics Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who. Integrations Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (4) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Show More ##### ## Agentic AI - Business Instant Messaging (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Employee Communications (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - UCaaS Platforms (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ## Top-Rated Alternatives [ ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") Slack 4.5/5(39,229) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") Microsoft Teams 4.4/5(19,221) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") Webex Suite 4.2/5(18,919) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ View All Alternatives ](https://www.g2.com/products/symphony-symphony/competitors/alternatives) Symphony Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,221) [ Compare Now ](https://www.g2.com/compare/microsoft-teams-vs-symphony-symphony) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,229) [ Compare Now ](https://www.g2.com/compare/slack-vs-symphony-symphony) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6111157b6ded2030827134a6a2ab74b5/mattermost.png "Product Avatar Image") Mattermost 4.3/5(369) [ Compare Now ](https://www.g2.com/compare/mattermost-vs-symphony-symphony) ##### Categories on G2 [ Business Instant Messaging ](https://www.g2.com/categories/business-instant-messaging)[ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms)[ Employee Communications ](https://www.g2.com/categories/employee-communications) [ Digital Communications Governance ](https://www.g2.com/categories/digital-communications-governance)[ Other Finance & Admin. ](https://www.g2.com/categories/other-finance-admin) Show More ##### Explore More [ Is Tessitura actually worth it for museum management teams seeking measurable ROI within the first twelve months? 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