--- title: Symphony Reviews meta_title: 'Symphony Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 45 reviews by the users' company size, role or industry to find out how Symphony works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 45 scale: '5' date_modified: '2026-08-07' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Symphony Reviews **Vendor:** Symphony.com **Category:** [Other Finance & Admin. Software](https://www.g2.com/categories/other-finance-admin) **Average Rating:** 4.2/5.0 **Total Reviews:** 45 ## About Symphony Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. ## Symphony Pros & Cons **What users like:** - Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. (6 reviews) - Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. (4 reviews) - Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. (4 reviews) - Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. (3 reviews) - Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. (3 reviews) - Reliability (3 reviews) - Automations (2 reviews) - Easy Access (2 reviews) - Users value the **end-to-end encryption** of Symphony, ensuring secure communications regarding sensitive topics with clients. (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. (4 reviews) - Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. (2 reviews) - Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. (1 reviews) - Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. (1 reviews) - Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. (1 reviews) - Users find Symphony to be quite **expensive** , which makes it a challenging investment for many. (1 reviews) - Lacking Features (1 reviews) - Limited Features (1 reviews) - Limited Language Support (1 reviews) - Login Issues (1 reviews) ## Symphony Discussions - [How does Symphony chat work?](https://www.g2.com/discussions/how-does-symphony-chat-work) - 1 upvote - [What is Symphony product?](https://www.g2.com/discussions/what-is-symphony-product) - 1 upvote - [What does Symphony software do?](https://www.g2.com/discussions/what-does-symphony-software-do) - 1 upvote - [How can I only have flashing number notifications for a specific room?](https://www.g2.com/discussions/how-can-i-only-have-flashing-number-notifications-for-a-specific-room) - 1 upvote - [View Symphony pricing details and edition comparison](https://www.g2.com/products/symphony-symphony/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A03%3A32+-0500&secure%5Bsession_id%5D=29e479d3-5d49-4fdd-9ea3-a678837f2957&secure%5Btoken%5D=31e38eb59358fb537c63a0650f9b3378e545d4317816c5fe6f0aa75e7cb858b1&format=llm_user) ## Symphony Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Symphony Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Additional Functionality** - Distinct Finance & Accounting Functionality - Specialized or Emerging Capabilities - Niche Application **Business Instant Messaging** - File Sharing - Notifications - Search - Screen Sharing - Alerts/Notifications **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing - Mass Notifications - Alerts/Notifications **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Business Instant Messaging ** - Audio Conferencing - Video Conferencing - Two-Way Audio & Video - Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat - Mobile Access - Real-Time Chat - Live Chat **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Business Instant Messaging** - Mobile Application - Web Application - Third-Party Integrations - Active Directory Integration **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation - Newsletter Management - Content Management - Email Management - Visitor Management - Communication Management - Screensaver Management - Calendar Management - Document Management - Knowledge Management - Task Management - Campaign Management - Workflow Management - File Management **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing - File Sharing **Generative AI - Business Instant Messaging** - Text Summarization **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations - Social Media Integration **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation - Generative AI **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction - Multi-Language **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Event Calendar - Live Streaming - Digital Signage - Chat/Messaging - Employee Directory - Single Sign On - Audience Targeting - Customizable Branding - Employee Communities - Access Controls/Permissions - API - Audio/Video Messaging - Collaboration Tools - Surveys & Feedback - Reporting & Statistics - Quizzes - AI Copilot - Scheduled Messaging - Read Receipts - Multi-Channel Communication - Secure Data Storage - Space Reservation - Customizable Templates - Compliance Tracking - Employee Engagement - Real-Time Updates - Generative AI - Employee Onboarding - Activity Dashboard - Customizable Forms - Search/Filter - Employee Database - Tagging - Discussions/Forums - Document Storage - Drag & Drop - Role-Based Permissions - Data Import/Export - Commenting/Notes - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Engagement Tracking - Blogs - @mentions **Additional Functionality** - Group Messaging - Bulk Send - Meeting Management - Mobile Access - Rich Text Editor - Role-Based Permissions - Discussions/Forums - Transcripts/Chat History - Contact Management - User Management - Message Recall - Canned Responses - Document Storage - Collaboration Tools - Activity Dashboard - Reporting & Statistics - Multi-Channel Communication - Workflow Configuration - Single Sign On - Access Controls/Permissions - Task Management - Reminders - Read Receipts - @mentions - API - AI Copilot - Real-Time Chat - SSL Security - Data Import/Export - Email Management - Search/Filter - Secure Data Storage - Activity Tracking - Broadcast Messaging - Customizable Branding - Drag & Drop - Commenting/Notes - Employee Database - One-to-One Messaging - Event Calendar - Tagging - Customizable Templates - Real-Time Updates - Employee Photos - Mobile Alerts - Engagement Tracking - Blogs **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Symphony Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,508 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,644 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,666 reviews)