Symphony Reviews & Product Details

Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.

Seller

Symphony.com

Discussions

Symphony Community

Product Description

Symphony is a secure team collaboration messaging tool that allows users to communicate and share in a single workflow.

Overview by

Mary Catherine Jeffries

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Top-Rated Alternatives

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Symphony Integrations

(4)

Integration information sourced from real user reviews.

Symphony Media

Symphony Demo - Symphony Messaging; Mobile & Desktop

Symphony Messaging; Desktop and Mobile view

Symphony Demo - Symphony Messaging & WhatsApp

Secure and compliance-enabling integration with Symphony Messaging and WhatsApp. The Federation product for Symphony Messaging enables compliant off-channel messaging across platforms including WhatsApp, SMS, WeChat and LINE. Omnichannel workplace & client messaging improves client engagement

Symphony Demo - Symphony Messaging & Microsoft Teams

Secure and compliance-enabling integration with Symphony Messaging and Microsoft Teams

Symphony Demo - Symphony Messaging DCGA Archiving

Symphony Messaging DCGA archiving providers

Symphony Demo - Integrations for Symphony Messaging

Symphony Messaging is integrated with over 100 apps and 1,500 bots to drive efficiency, improve teamwork, and keep your teams running smoothly. Symphony Messaging leverages open APIs to offer communication, productivity and market specific integrations.

Symphony Demo - Cloud9 Trader Voice by Symphony

Cloud9, part of Symphony, is the leading cloud-based, compliance-enabling trader voice system. Cloud9 is an award-winning turret phone alternative that connects traders and trader-adjacent teams.

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UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/16/2018

"Nice tool"

4/5

What do you like best about Symphony?

Symphony has many different uses. It is nice to have chatrooms to broadcast a message directly to a big group of people. I appreciate this. It is especially nice in a tech environment to get many different responses from a large audience in a much quicker manner than a mass email. I enjoy checking chatrooms to keep on top of company news and such. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

I am not sure I see the reason for the chime feature. It can be very annoying. It also can be difficult to track responses to messages and cohesively read through a thread when there are so many people talking at once. A way to filter through for relevant messages could be a feature that would prove to be very helpful if implemented. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

9/25/2018

"Great tool for team collaboration"

5/5

What do you like best about Symphony?

A very secure app to use in an organisation for team collaboration. Easy to keep track of groups and conversations. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

It needs to improve how it trains new users. Review collected by and hosted on G2.com.