--- title: Symphony Reviews meta\_title: 'Symphony Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Symphony works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Symphony Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. [(6 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1726004&qs=pros-and-cons#reviews) Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369733&qs=pros-and-cons#reviews) Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725627&qs=pros-and-cons#reviews) Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. [(3 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725686&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. [(3 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369854&qs=pros-and-cons#reviews) Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725584&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. [(2 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725986&qs=pros-and-cons#reviews) Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369726&qs=pros-and-cons#reviews) Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725864&qs=pros-and-cons#reviews) Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725884&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Symphony ##### 1. Ease of Use Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. [ See 6 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1726004&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effortless to Use with Outstanding Customer Support" What do you like about Symphony? I appreciate how easy it is to use, and I am especially impressed by the customer support, which is excellent. ##### 2. Customer Support Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369733&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Andy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy R.") AR Andy R. Enterprise (\> 1000 emp.) 5.0/5 "Highly recommend to an Asset Manager" What do you like about Symphony? The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to su ##### 3. Features Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725627&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It TR Terry R. Enterprise (\> 1000 emp.) 4.0/5 "Effortlessly Easy to Use" What do you like about Symphony? The continuous improvement to the functionality and reliability ##### 4. Communication Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. [ See 3 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725686&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Kosha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kosha S.") KS Kosha S. Enterprise (\> 1000 emp.) 4.5/5 "Easy to communicate across cross division" What do you like about Symphony? The software helps to communicate across various division and also let know if a coworker is busy in a meeting, out of office or available. it is easy ##### 5. Helpful Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. [ See 3 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369854&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Andy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy R.") AR Andy R. Enterprise (\> 1000 emp.) 5.0/5 "Highly recommend to an Asset Manager" What do you like about Symphony? The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to su ### 5 Cons or Disadvantages of Symphony ##### 1. Missing Features Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725584&qs=pros-and-cons#reviews) See Related User Reviews JM John M. Enterprise (\> 1000 emp.) 4.0/5 "Efficient, Business-Focused Chat for Finance—Lacks Some Extras of Slack or Teams" What do you dislike about Symphony? Compared to platforms like Slack and MS Teams, Symphony has less frills and is more business oriented. While not a dislike, this does mean it can be b ![Nekkala N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nekkala N.") NN Nekkala N. Enterprise (\> 1000 emp.) 4.0/5 "Smart Symphony" What do you dislike about Symphony? Very costly, web layouts to be improved,Macsupport to be done ##### 2. Learning Curve Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. [ See 2 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725986&qs=pros-and-cons#reviews) See Related User Reviews NS Nilesh S. Enterprise (\> 1000 emp.) 3.5/5 "Symphony review" What do you dislike about Symphony? It is very expensive and remains difficult to learn. ![Md Rashel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Rashel H.") MH Md Rashel H. Mid-Market (51-1000 emp.) 4.0/5 ""One and gathering group made simple.."" What do you dislike about Symphony? Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a ##### 3. Connection Issues Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369726&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great UI and Support, But Android Notifications Need Improvement" What do you dislike about Symphony? As an Android mobile user, I don't always receive notifications consistently. I have to log in at least once a day on my mobile device to ensure I get ##### 4. Connectivity Issues Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725864&qs=pros-and-cons#reviews) See Related User Reviews ![Kosha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kosha S.") KS Kosha S. Enterprise (\> 1000 emp.) 4.5/5 "Easy to communicate across cross division" What do you dislike about Symphony? The downside of symphony is occasionally the system is down and lacks group call feature. ##### 5. Difficult Navigation Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725884&qs=pros-and-cons#reviews) See Related User Reviews ![Md Rashel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Rashel H.") MH Md Rashel H. Mid-Market (51-1000 emp.) 4.0/5 ""One and gathering group made simple.."" What do you dislike about Symphony? Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a ## Top-Rated Alternatives [ ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") Slack 4.5/5(39,268) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") Microsoft Teams 4.4/5(19,257) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") Webex Suite 4.2/5(18,925) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ View All Alternatives ](https://www.g2.com/products/symphony-symphony/competitors/alternatives) ![Peter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter S.") PS Peter S. Associate Technology Project Manager Information Technology and Services Enterprise (\> 1000 emp.) 11/16/2019 "Good collaboration tool" 4.5/5 What do you like best about Symphony? I like how symphony integrates into my phone to make calls there Review collected by and hosted on G2.com. What do you dislike about Symphony? The flashing bar really can get annoying when on a meeting Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? It has taken over group chats from lync Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/16/2019 "Symphony issa must have" 4/5 What do you like best about Symphony? Integtates with tons of applications and APIs. Offers me all internal communications features in one secure platform. Review collected by and hosted on G2.com. What do you dislike about Symphony? Nonetheless, Symphony can be hectic to use when there is poor internet connection. Gotta no video conferencing features. Review collected by and hosted on G2.com. Recommendations to others considering Symphony: Yes. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Sharing screen for one on one communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") UI Verified User in Investment Banking Small-Business (50 or fewer emp.) 9/18/2019 "Great for teams " 4.5/5 What do you like best about Symphony? Very easy to use, you can create multiple chats with various other teams Review collected by and hosted on G2.com. What do you dislike about Symphony? Not a whole lot of features, don’t know how to stop notifications Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? It has given us the ability to communicate with the team at work without having to use email Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/24/2018 "Synchronize with Symphony everyday!" 4.5/5 What do you like best about Symphony? When you need to collaborate with coworkers globally or in remote locations, symphony is your guy. I remember using symphony in group chats in particular to stay in touch, share files and ideas most importantly. It’s a great communication platform that is safe and secure Review collected by and hosted on G2.com. What do you dislike about Symphony? Sometimes you can accudentally chat the wrong person or group. I wish Symphony had some feature that made this more difficult to do. It’s quite easy to make that mistake now given the Symphony interface. Review collected by and hosted on G2.com. Recommendations to others considering Symphony: Be carefully when setting up your chat groups. Ensure that you separate private from business because, as I said, it’s quite easy to Chat the wrong person given how the interface is. Hopefully this is something their management and technology team can look at to fix Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? The ability to communicate across borders and share content is what’s great. Before it was difficult to communicate with people across time zones and geographic locations. Now symphony simplifies that Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 9/20/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Chat Platform For Financial Institutions" 3/5 What do you like best about Symphony? What I like about Symphony is the UI and feel of the platform. I also like that they provide support for a workstation application on your computer and also a web application. The security they offer is also top notch as that is one of their main selling point. Their APIs are also very easy to use and it offers enough capabilities for you to build most of the apps that you would want to use with the platform under a financial background. The ability to create your own service accounts, or bots is also very cool. Review collected by and hosted on G2.com. What do you dislike about Symphony? I don't like how a lot of their APIs documentations are very lacking. Although it felt like they are really detailed for some endpoints, there are many where it is majorly lacking and you will need to email support to get more information, or you will have to test it with trial and error to get the expected behaviors. Also, a lot of the features that they have are cool, but the problem is that they don't fully expand it to its true capabilities. It's like releasing something that could be so much more than what it is now, but they are not looking to or moving too slow to improve on what they already have, and keep on releasing new features that are not fully documented or just doesn't provide enough usefulness. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? We are partnered with them so I can't provide too many details, but that we use them for internal communications and we integrate our company's products with Symphony platform. And based on this requirement they have fulfilled it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![BJ F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BJ F.") BF BJ F. Vice President, Project/Program Management Financial Services Enterprise (\> 1000 emp.) 12/17/2018 "Tool used for Group chat" 3.5/5 What do you like best about Symphony? When compared to Lync or Skype, was more robust with options to creat and control rooms for specific conversations. Review collected by and hosted on G2.com. What do you dislike about Symphony? It wasn't our only choice for communication in our company, and our system is very secure, so getting established with the tool took extra steps and doesn't have the controls to keep it from attempting to login and failing which requires a few restarts to get launched correctly Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? It allows us to pull employees within the company quickly into an issue and get them up to speed on the conversations we had prior to including them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jeff R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff R.") JR Jeff R. Analyst Oil & Energy Mid-Market (51-1000 emp.) 7/19/2018 "Symphony is missing modern features" 1.5/5 What do you like best about Symphony? The ability to casually chat with a colleague without sending a formal e-mail. Review collected by and hosted on G2.com. What do you dislike about Symphony? It will start with an empty screen even with the most recent updates and patches and will not fix until a reboot is applied. It does not start automatically when rebooting. It sends me e-mails that I missed a message but does not tell me which message I missed without logging into the app. It has no screen sharing or webcam features built in. Review collected by and hosted on G2.com. Recommendations to others considering Symphony: I would consider other tools that provide easy webcam and screen sharing options along with the basic AIM style chat. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? You can share files and informally collaborate with co-workers and external contacts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AV Arun V. Enterprise (\> 1000 emp.) 12/11/2018 "Robust and Secure collaboration tool" 5/5 What do you like best about Symphony? Very secure collaborate be tool with multiroom chat facility. Users can create their own room, deploy self learning bots, call out other participants in the chat, share files secured and encrypted. The tool is customizable and has great flexibility. Review collected by and hosted on G2.com. What do you dislike about Symphony? The tool cannot replace Skype for business as at present or the version I am using doesn't support Audio, Video and screenshare. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Cross geographical collaboration Establish team whiteboards and intra departmental discussion forums Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sibaram P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sibaram P.") SP Sibaram P. Software Engineer Information Technology and Services Enterprise (\> 1000 emp.) 11/27/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Symphony, A collaboration app" 4.5/5 What do you like best about Symphony? The best part is you can create the groups, communicate and collaborate with people easily and securely. Also allows you to share your screen or file transfer etc. You can automate your daily activities using the symphony bots and integrations, which is really amazing. Review collected by and hosted on G2.com. What do you dislike about Symphony? Nothing as such I found which I didn't like in this app. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? We are using for internal messaging and also for application integration. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 1/9/2019 "High quality internal chat engine" 4.5/5 What do you like best about Symphony? The interface of Symphony is polished and makes it easy to locate chats with individuals Review collected by and hosted on G2.com. What do you dislike about Symphony? I had some difficulty with the notification settings but generally not a problem Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? We use Symphony as an internal system to interface with colleagues across the firm (huge, trillion-dollar AUM asset manager). Given that we have a lot of ties between teams and work that needs to be undertaken with different constituents from different teams, Symphony is the best way to reach out to those constituents. Review collected by and hosted on G2.com. 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