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Symphony

By Symphony.com

4.2 out of 5 stars

How would you rate your experience with Symphony?

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Symphony Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

Symphony Integrations

(4)
Integration information sourced from real user reviews.

Symphony Media

Symphony Demo - Symphony Messaging; Mobile & Desktop
Symphony Messaging; Desktop and Mobile view
Symphony Demo - Symphony Messaging & WhatsApp
Secure and compliance-enabling integration with Symphony Messaging and WhatsApp. The Federation product for Symphony Messaging enables compliant off-channel messaging across platforms including WhatsApp, SMS, WeChat and LINE. Omnichannel workplace & client messaging improves client engagement
Symphony Demo - Symphony Messaging & Microsoft Teams
Secure and compliance-enabling integration with Symphony Messaging and Microsoft Teams
Symphony Demo - Symphony Messaging DCGA Archiving
Symphony Messaging DCGA archiving providers
Symphony Demo - Integrations for Symphony Messaging
Symphony Messaging is integrated with over 100 apps and 1,500 bots to drive efficiency, improve teamwork, and keep your teams running smoothly. Symphony Messaging leverages open APIs to offer communication, productivity and market specific integrations.
Symphony Demo - Cloud9 Trader Voice by Symphony
Cloud9, part of Symphony, is the leading cloud-based, compliance-enabling trader voice system. Cloud9 is an award-winning turret phone alternative that connects traders and trader-adjacent teams.
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Symphony Reviews (45)

Reviews

Symphony Reviews (45)

4.2
45 reviews

Pros & Cons

Generated from real user reviews
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Peter S.
PS
Associate Technology Project Manager
Information Technology and Services
Enterprise (> 1000 emp.)
"Good collaboration tool"
What do you like best about Symphony?

I like how symphony integrates into my phone to make calls there Review collected by and hosted on G2.com.

What do you dislike about Symphony?

The flashing bar really can get annoying when on a meeting Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Symphony issa must have"
What do you like best about Symphony?

Integtates with tons of applications and APIs.

Offers me all internal communications features in one secure platform.

Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Nonetheless, Symphony can be hectic to use when there is poor internet connection.

Gotta no video conferencing features. Review collected by and hosted on G2.com.

Verified User in Investment Banking
UI
Small-Business (50 or fewer emp.)
"Great for teams "
What do you like best about Symphony?

Very easy to use, you can create multiple chats with various other teams Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Not a whole lot of features, don’t know how to stop notifications Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise (> 1000 emp.)
"Synchronize with Symphony everyday!"
What do you like best about Symphony?

When you need to collaborate with coworkers globally or in remote locations, symphony is your guy. I remember using symphony in group chats in particular to stay in touch, share files and ideas most importantly. It’s a great communication platform that is safe and secure Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Sometimes you can accudentally chat the wrong person or group. I wish Symphony had some feature that made this more difficult to do. It’s quite easy to make that mistake now given the Symphony interface. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Chat Platform For Financial Institutions"
What do you like best about Symphony?

What I like about Symphony is the UI and feel of the platform. I also like that they provide support for a workstation application on your computer and also a web application. The security they offer is also top notch as that is one of their main selling point. Their APIs are also very easy to use and it offers enough capabilities for you to build most of the apps that you would want to use with the platform under a financial background. The ability to create your own service accounts, or bots is also very cool. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

I don't like how a lot of their APIs documentations are very lacking. Although it felt like they are really detailed for some endpoints, there are many where it is majorly lacking and you will need to email support to get more information, or you will have to test it with trial and error to get the expected behaviors. Also, a lot of the features that they have are cool, but the problem is that they don't fully expand it to its true capabilities. It's like releasing something that could be so much more than what it is now, but they are not looking to or moving too slow to improve on what they already have, and keep on releasing new features that are not fully documented or just doesn't provide enough usefulness. Review collected by and hosted on G2.com.

BJ F.
BF
Vice President, Project/Program Management
Financial Services
Enterprise (> 1000 emp.)
"Tool used for Group chat"
What do you like best about Symphony?

When compared to Lync or Skype, was more robust with options to creat and control rooms for specific conversations. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

It wasn't our only choice for communication in our company, and our system is very secure, so getting established with the tool took extra steps and doesn't have the controls to keep it from attempting to login and failing which requires a few restarts to get launched correctly Review collected by and hosted on G2.com.

Jeff R.
JR
Analyst
Oil & Energy
Mid-Market (51-1000 emp.)
"Symphony is missing modern features"
What do you like best about Symphony?

The ability to casually chat with a colleague without sending a formal e-mail. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

It will start with an empty screen even with the most recent updates and patches and will not fix until a reboot is applied. It does not start automatically when rebooting. It sends me e-mails that I missed a message but does not tell me which message I missed without logging into the app. It has no screen sharing or webcam features built in. Review collected by and hosted on G2.com.

AV
Enterprise (> 1000 emp.)
"Robust and Secure collaboration tool"
What do you like best about Symphony?

Very secure collaborate be tool with multiroom chat facility. Users can create their own room, deploy self learning bots, call out other participants in the chat, share files secured and encrypted.

The tool is customizable and has great flexibility. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

The tool cannot replace Skype for business as at present or the version I am using doesn't support Audio, Video and screenshare. Review collected by and hosted on G2.com.

Sibaram P.
SP
Software Engineer
Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Symphony, A collaboration app"
What do you like best about Symphony?

The best part is you can create the groups, communicate and collaborate with people easily and securely.

Also allows you to share your screen or file transfer etc.

You can automate your daily activities using the symphony bots and integrations, which is really amazing. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Nothing as such I found which I didn't like in this app. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise (> 1000 emp.)
"High quality internal chat engine"
What do you like best about Symphony?

The interface of Symphony is polished and makes it easy to locate chats with individuals Review collected by and hosted on G2.com.

What do you dislike about Symphony?

I had some difficulty with the notification settings but generally not a problem Review collected by and hosted on G2.com.

Pricing

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Symphony Features
File Sharing
Notifications
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Audio Conferencing
Video Conferencing