--- title: Symphony Reviews meta\_title: 'Symphony Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Symphony works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Symphony Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. [(6 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1726004&qs=pros-and-cons#reviews) Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369733&qs=pros-and-cons#reviews) Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725627&qs=pros-and-cons#reviews) Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. [(3 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725686&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. [(3 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369854&qs=pros-and-cons#reviews) Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725584&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. [(2 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725986&qs=pros-and-cons#reviews) Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369726&qs=pros-and-cons#reviews) Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725864&qs=pros-and-cons#reviews) Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725884&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Symphony ##### 1. Ease of Use Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. [ See 6 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1726004&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effortless to Use with Outstanding Customer Support" What do you like about Symphony? I appreciate how easy it is to use, and I am especially impressed by the customer support, which is excellent. ##### 2. Customer Support Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369733&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Andy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy R.") AR Andy R. Enterprise (\> 1000 emp.) 5.0/5 "Highly recommend to an Asset Manager" What do you like about Symphony? The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to su ##### 3. Features Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725627&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It TR Terry R. Enterprise (\> 1000 emp.) 4.0/5 "Effortlessly Easy to Use" What do you like about Symphony? The continuous improvement to the functionality and reliability ##### 4. Communication Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. [ See 3 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725686&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Kosha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kosha S.") KS Kosha S. Enterprise (\> 1000 emp.) 4.5/5 "Easy to communicate across cross division" What do you like about Symphony? The software helps to communicate across various division and also let know if a coworker is busy in a meeting, out of office or available. it is easy ##### 5. Helpful Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. [ See 3 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369854&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Andy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy R.") AR Andy R. Enterprise (\> 1000 emp.) 5.0/5 "Highly recommend to an Asset Manager" What do you like about Symphony? The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to su ### 5 Cons or Disadvantages of Symphony ##### 1. Missing Features Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725584&qs=pros-and-cons#reviews) See Related User Reviews JM John M. Enterprise (\> 1000 emp.) 4.0/5 "Efficient, Business-Focused Chat for Finance—Lacks Some Extras of Slack or Teams" What do you dislike about Symphony? Compared to platforms like Slack and MS Teams, Symphony has less frills and is more business oriented. While not a dislike, this does mean it can be b ![Nekkala N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nekkala N.") NN Nekkala N. Enterprise (\> 1000 emp.) 4.0/5 "Smart Symphony" What do you dislike about Symphony? Very costly, web layouts to be improved,Macsupport to be done ##### 2. Learning Curve Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. [ See 2 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725986&qs=pros-and-cons#reviews) See Related User Reviews NS Nilesh S. Enterprise (\> 1000 emp.) 3.5/5 "Symphony review" What do you dislike about Symphony? It is very expensive and remains difficult to learn. ![Md Rashel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Rashel H.") MH Md Rashel H. Mid-Market (51-1000 emp.) 4.0/5 ""One and gathering group made simple.."" What do you dislike about Symphony? Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a ##### 3. Connection Issues Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369726&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great UI and Support, But Android Notifications Need Improvement" What do you dislike about Symphony? As an Android mobile user, I don't always receive notifications consistently. I have to log in at least once a day on my mobile device to ensure I get ##### 4. Connectivity Issues Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725864&qs=pros-and-cons#reviews) See Related User Reviews ![Kosha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kosha S.") KS Kosha S. Enterprise (\> 1000 emp.) 4.5/5 "Easy to communicate across cross division" What do you dislike about Symphony? The downside of symphony is occasionally the system is down and lacks group call feature. ##### 5. Difficult Navigation Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725884&qs=pros-and-cons#reviews) See Related User Reviews ![Md Rashel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Rashel H.") MH Md Rashel H. Mid-Market (51-1000 emp.) 4.0/5 ""One and gathering group made simple.."" What do you dislike about Symphony? Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a ## Top-Rated Alternatives [ ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") Slack 4.5/5(39,268) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") Microsoft Teams 4.4/5(19,257) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") Webex Suite 4.2/5(18,925) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ View All Alternatives ](https://www.g2.com/products/symphony-symphony/competitors/alternatives) ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") UI Verified User in Investment Banking Enterprise (\> 1000 emp.) 12/3/2021 "Best in place to communicate with teams and organisation to improve productivity" 4.5/5 What do you like best about Symphony? all things at one place with best in class features, multiple chat rooms, Desktop & mobile applications, bookmarks & folders, good search box, private chat room Review collected by and hosted on G2.com. What do you dislike about Symphony? nothing as such to dislike from the product, but the interface has scope to improve Review collected by and hosted on G2.com. Recommendations to others considering Symphony: Single screen to manage all chats related at a single window. All backdated chats are stored in a single window. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? i have personally benefitted from the application as it has helped me to ease my communication with my current organization Review collected by and hosted on G2.com. Show More 12/8/2021 Validated ReviewerSource: Organic ![Dushyant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dushyant M.") DM Dushyant M. Engineering Coordinator Mid-Market (51-1000 emp.) 9/16/2021 "Symphony-Simple and powerful massage application." 4.5/5 What do you like best about Symphony? Symphony is easy to use and it has many feature inside. I can manage all of my events in one space from creation and registration through to communication. Symphony best feature were the customer service representative. Symphony is multiple chat and group chat and ability to forward the massage. Review collected by and hosted on G2.com. What do you dislike about Symphony? Symphony-Nothing as such I found which I didn't like this application. I like this application and i am very happy to use this application. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? We are using for internal massaging and also for application integration. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aymen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aymen S.") AS Aymen S. Production Support Analyst Enterprise (\> 1000 emp.) 8/9/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Symphony , secure crypted chat" 5/5 What do you like best about Symphony? I like the integration of the chat rooms and the number of people that can be joined which lets big corporations and companies create groups/chat rooms and communicate fluently and the integration of the iOs app which helps very much Review collected by and hosted on G2.com. What do you dislike about Symphony? I dislike the search function for previous chats and the UI interface which I think can be improved as same as the notification way which can be improved also. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? In work we have group chats where we discuss live issues and instant messages between group members , this helps us alot in our communication Benefits : Makes communication between teammates easier Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Balaji L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balaji L.") BL Balaji L. Application Services Analyst III Enterprise (\> 1000 emp.) 12/28/2021 "Future of Communication" 4.5/5 What do you like best about Symphony? Group Chat with variety of Addons in same window Review collected by and hosted on G2.com. What do you dislike about Symphony? Interface is slow sometimes and hanging the memory Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Central Chat Tool for our team Review collected by and hosted on G2.com. Show More 1/6/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/16/2021 "Secure team collaboration messaging application" 3.5/5 What do you like best about Symphony? Very easy to manage all the events in one place. Very easy to create multiple chats and multiple groups Review collected by and hosted on G2.com. What do you dislike about Symphony? Search functionality can be improved. Cannot search a message instantly Review collected by and hosted on G2.com. Recommendations to others considering Symphony: Very easy to manage all the events in one place. Very easy to create multiple chats and multiple groups Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? We are hosting meetings to gather requirements, especially in the covid period. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 1/11/2021 "Symphony Review" 4.5/5 What do you like best about Symphony? It has a few things which a chat tool should absolutely have : - Multiple Chat windows at the same time. - Group Chats - Status of person typing. - Ability to forward the messages. - Able to mark and reply the messages. Review collected by and hosted on G2.com. What do you dislike about Symphony? It allows the screen capture but it does not allows pasting the image from clip board, a lot of other chat tools do.Snipping tool comes handy when this is allowed. Otherwise it makes it difficult to send screen snip when working on a single screen. Review collected by and hosted on G2.com. Recommendations to others considering Symphony: If you are using a chat tool which is bit heavy, symphony is a real treat. Solves almost everything which you expect from a instant chat solution tool. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? One to one business chat. Team communication via group chats. Automatic messages to business users about upcoming releases in software solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 11/6/2020 "Simple yet powerful messaging application" 4.5/5 What do you like best about Symphony? Application is easy to use yet is packed with lots of features. Review collected by and hosted on G2.com. What do you dislike about Symphony? Updates to mobile application are very slow. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? We use symphony as our primary chat client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Angela M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela M.") AM Angela M. Java Software Engineer Information Technology and Services Enterprise (\> 1000 emp.) 9/19/2019 "Great For Sharing Information in Large Organization, Very Annoying Application" 1/5 What do you like best about Symphony? I appreciate being able to enter a room and easily search/view the entire conversation. This way, I don't have to ask for help if the question has already been asked and documentation has been provided. I can also leave a room and return if I want to. Review collected by and hosted on G2.com. What do you dislike about Symphony? The notification system on Symphony is very annoying. Although there are ways to remove the flashing notification on your desktop, if the application is running there is constant flashing and number display for all of the rooms I'm a part of, even if I only want to see notifications for one room. Review collected by and hosted on G2.com. Recommendations to others considering Symphony: Use this tool for sharing information. Since the conversation history lasts forever, it's not the best place for team or time-sensitive conversations. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Whenever I need to work with a new technology, I join the room which other members of my organization have created to share information about that technology. I learn a lot by viewing these conversations. If the information I need is not already a part of the chat, I can ask questions and have them answered quickly, without having to reach out to several different people or identify the best resource to help with my issue. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/18/2019 "Modern looking, young chat experience" 4.5/5 What do you like best about Symphony? The most useful feature I found is that you can view quite a few chats in one window at the same time by splitting the view. I also really like the theme and visual aspect of Symphony, it's simple, modern and pleasant to look at. Review collected by and hosted on G2.com. What do you dislike about Symphony? I think the lack of features is the biggest downside. Many features such as pasting in screenshots are not yet present on the young chat app. It seems though that the team behind it knows and is working hard to develop new features. Review collected by and hosted on G2.com. Recommendations to others considering Symphony: If you're looking for a secure, stylish and regularly updated chat service with many extensions available, try symphony! Its many chat bots that you can get from the marketplace offer great integration with software such as bitbucket, jira and confluence. The sheer amount of customization it provides is great. One can change their alias, name color and even customize notifications with different colors based on who they received them from. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? I have been able to chat with multiple people at the same time without any delay from switching to different windows. I have also managed to get people's attention much faster by using its chime feature. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shawn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn S.") SS Shawn S. Derivatives Operations Analyst Financial Services Enterprise (\> 1000 emp.) 9/4/2019 "Better than Skype " 5/5 What do you like best about Symphony? I really like the ability to create and save chat rooms. It allows me to quickly chat with the whole team or share important info. It is skype on steroids. You can also use to talk with external contacts. Review collected by and hosted on G2.com. What do you dislike about Symphony? I wish I could mute notifications for certain chat rooms without having to leave them. I would also like to be able to be more creative with its look. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? I am able to quickly communicate with my team as well as a greater team. It also allows for all to put in their input for others to see and collaborate. Review collected by and hosted on G2.com. 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