--- title: Symphony Reviews meta\_title: 'Symphony Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Symphony works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Symphony Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. [(6 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1726004&qs=pros-and-cons#reviews) Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369733&qs=pros-and-cons#reviews) Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725627&qs=pros-and-cons#reviews) Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. [(3 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725686&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. [(3 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369854&qs=pros-and-cons#reviews) Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. [(4 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725584&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. [(2 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725986&qs=pros-and-cons#reviews) Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369726&qs=pros-and-cons#reviews) Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725864&qs=pros-and-cons#reviews) Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. [(1 mentions)](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725884&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Symphony ##### 1. Ease of Use Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. [ See 6 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1726004&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effortless to Use with Outstanding Customer Support" What do you like about Symphony? I appreciate how easy it is to use, and I am especially impressed by the customer support, which is excellent. ##### 2. Customer Support Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369733&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Andy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy R.") AR Andy R. Enterprise (\> 1000 emp.) 5.0/5 "Highly recommend to an Asset Manager" What do you like about Symphony? The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to su ##### 3. Features Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725627&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It TR Terry R. Enterprise (\> 1000 emp.) 4.0/5 "Effortlessly Easy to Use" What do you like about Symphony? The continuous improvement to the functionality and reliability ##### 4. Communication Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. [ See 3 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725686&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Kosha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kosha S.") KS Kosha S. Enterprise (\> 1000 emp.) 4.5/5 "Easy to communicate across cross division" What do you like about Symphony? The software helps to communicate across various division and also let know if a coworker is busy in a meeting, out of office or available. it is easy ##### 5. Helpful Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. [ See 3 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369854&qs=pros-and-cons#reviews) See Related User Reviews CC Christian C. Enterprise (\> 1000 emp.) 5.0/5 "A Powerful Platform" What do you like about Symphony? Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It ![Andy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy R.") AR Andy R. Enterprise (\> 1000 emp.) 5.0/5 "Highly recommend to an Asset Manager" What do you like about Symphony? The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to su ### 5 Cons or Disadvantages of Symphony ##### 1. Missing Features Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. [ See 4 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725584&qs=pros-and-cons#reviews) See Related User Reviews JM John M. Enterprise (\> 1000 emp.) 4.0/5 "Efficient, Business-Focused Chat for Finance—Lacks Some Extras of Slack or Teams" What do you dislike about Symphony? Compared to platforms like Slack and MS Teams, Symphony has less frills and is more business oriented. While not a dislike, this does mean it can be b ![Nekkala N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nekkala N.") NN Nekkala N. Enterprise (\> 1000 emp.) 4.0/5 "Smart Symphony" What do you dislike about Symphony? Very costly, web layouts to be improved,Macsupport to be done ##### 2. Learning Curve Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. [ See 2 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725986&qs=pros-and-cons#reviews) See Related User Reviews NS Nilesh S. Enterprise (\> 1000 emp.) 3.5/5 "Symphony review" What do you dislike about Symphony? It is very expensive and remains difficult to learn. ![Md Rashel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Rashel H.") MH Md Rashel H. Mid-Market (51-1000 emp.) 4.0/5 ""One and gathering group made simple.."" What do you dislike about Symphony? Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a ##### 3. Connection Issues Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=2369726&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great UI and Support, But Android Notifications Need Improvement" What do you dislike about Symphony? As an Android mobile user, I don't always receive notifications consistently. I have to log in at least once a day on my mobile device to ensure I get ##### 4. Connectivity Issues Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725864&qs=pros-and-cons#reviews) See Related User Reviews ![Kosha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kosha S.") KS Kosha S. Enterprise (\> 1000 emp.) 4.5/5 "Easy to communicate across cross division" What do you dislike about Symphony? The downside of symphony is occasionally the system is down and lacks group call feature. ##### 5. Difficult Navigation Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. [ See 1 mentions ](https://www.g2.com/products/symphony-symphony/reviews?filters%5Bsentiment_snippet%5D=1725884&qs=pros-and-cons#reviews) See Related User Reviews ![Md Rashel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Rashel H.") MH Md Rashel H. Mid-Market (51-1000 emp.) 4.0/5 ""One and gathering group made simple.."" What do you dislike about Symphony? Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a ## Top-Rated Alternatives [ ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") Slack 4.5/5(39,266) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") Microsoft Teams 4.4/5(19,254) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") Webex Suite 4.2/5(18,923) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ View All Alternatives ](https://www.g2.com/products/symphony-symphony/competitors/alternatives) ![Praveen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen M.") PM Praveen M. Consultant Mid-Market (51-1000 emp.) 3/24/2024 "Air Coolers" 4.5/5 What do you like best about Symphony? Symphonies captivate with their intricate beauty, a powerful blend of instruments and emotions. Review collected by and hosted on G2.com. What do you dislike about Symphony? I can't dislike anything, but attending symphonies can be expensive. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Depending on the Symphony, it could solve overheating (consumer products) or improve secure communication (financial platform). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Swati A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swati A.") SA Swati A. Senior Associate Enterprise (\> 1000 emp.) 8/31/2023 "great UX to to traditional chat" 4/5 What do you like best about Symphony? Arranging chats and conversations on the UI is amazing, it helps in keeping track of multiple conversations at one place. Easy to use interface. Better than teams. Review collected by and hosted on G2.com. What do you dislike about Symphony? Although it is a great tool, sometimes searching chats is difficult and can be improved. notification sounds and alert tones should be more professional and easy on ears Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Connceting with team members who are not co-located, keeping track of conversations, have group chats, incident tickets resolution and profile search for users in the organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Md Rashel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Rashel H.") MH Md Rashel H. Sales Marketing Manager Mid-Market (51-1000 emp.) 9/11/2023 ""One and gathering group made simple.."" 4/5 What do you like best about Symphony? Texting application highlighting gatherings, record moves, stickers, tolls and some more. Simple to utilize and speak with associates. Broadcast accessible for refreshes and whoops. Review collected by and hosted on G2.com. What do you dislike about Symphony? Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a client. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? It makes it simple for groups and people to interface thorugh texting for fast updates and short correspondences. Record move and screen capture sharing are added benefits. Review collected by and hosted on G2.com. Show More 9/26/2023 Validated ReviewerSource: Organic ![Nekkala N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nekkala N.") NN Nekkala N. Senior Manager ICT Projects/Operations/Innovations Enterprise (\> 1000 emp.) 11/9/2023 "Smart Symphony" 4/5 What do you like best about Symphony? Most reliable,multi platform and secured platform Review collected by and hosted on G2.com. What do you dislike about Symphony? Very costly, web layouts to be improved,Macsupport to be done Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? It is our redundant tool , manages all of my events in one space from creation and registration through the communications. multiple chats and group chats are ability to forward the massages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 4/7/2023 "Symphony Experience Review" 4/5 What do you like best about Symphony? Symphony brings all the useful features for collaboration in one place in the organisation. Its good messenging features , saving chat history and ease of access . Review collected by and hosted on G2.com. What do you dislike about Symphony? The application crashes sometimes and also the GUI experience for the user can be improved . Compared to other collaboration tools this tool can be further improved . Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? SYMPHONY is helping buisnesss to faster communication and collaboration in the teams . Also the useful features it comes up makes it more interesting to use frequently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aarron H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aarron H.") AH Aarron H. Quantity Surveyor Mid-Market (51-1000 emp.) 2/1/2023 "Easy user experience" 3/5 What do you like best about Symphony? collaboration with clients, and security. ease of file sharing Review collected by and hosted on G2.com. What do you dislike about Symphony? clunky design, hard to navigate, simpler layout would be better, itegration in ms office aesthetics Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? relationships with clients. live working operations. teams integration Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Govind A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Govind A.") GA Govind A. Associate Enterprise (\> 1000 emp.) 11/7/2022 "Best software for team chats in corporates!" 4/5 What do you like best about Symphony? The fact that it saves down all chat history including photos and text. Hence can be used to cross reference later when people challenge what they said earlier in time. Review collected by and hosted on G2.com. What do you dislike about Symphony? It crashes quite frequently and can be frustrating when too many people send chimes Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? It allows people to chat freely across teams and geographies. It's better than Skype as you don't miss chats even if you are offline. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jaslin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaslin S.") JS Jaslin S. Marketing Analyst Enterprise (\> 1000 emp.) 11/15/2022 "Average" 3.5/5 What do you like best about Symphony? I like that it has easy navigation and layout Review collected by and hosted on G2.com. What do you dislike about Symphony? as of now we are unable to share photos/clips Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Team communication. Its a great tool to chat within company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/9/2022 "One-one and group huddle made easy.." 5/5 What do you like best about Symphony? Instant messaging app featuring groups, file transfers, stickers, chimes and many more. Easy to use and communicate with colleagues. Broadcast available for updates and shoutouts. Review collected by and hosted on G2.com. What do you dislike about Symphony? Could have had a much user friendly ui. Search engine is not up to the mark. Doesn't always show all the results when searchinf for a user. Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? It makes it easy for teams and individuals to connect thorugh instant messaging for quick updates and short communications. File transfer and screenshot sharing are added advantages. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ahmed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed S.") AS Ahmed S. Associate Software Engineer Enterprise (\> 1000 emp.) 3/22/2022 "Symphony platform as an Office communication platform" 4/5 What do you like best about Symphony? Ease of search, groups and muting of groups make it really good choice for use in office Review collected by and hosted on G2.com. What do you dislike about Symphony? No support for video conferencing, audio call or screen share Review collected by and hosted on G2.com. What problems is Symphony solving and how is that benefiting you? Very easy to chat with people, it has good tab system and also lists chats int he left bar Review collected by and hosted on G2.com. 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