# SymphonyAI Retail/CPG Reviews **Vendor:** SymphonyAI **Category:** [Retail Space Planning Software](https://www.g2.com/categories/retail-space-planning) **Average Rating:** 4.2/5.0 **Total Reviews:** 12 ## About SymphonyAI Retail/CPG SymphonyAI Retail/CPG is the only provider of end-to-end, integrated AI-powered Merchandising, Marketing, and Supply Chain Solutions for Retailers & CPG Manufacturers. Simply put, we are Retail. ## SymphonyAI Retail/CPG Reviews ### 1. increase sales and customer experience via machine learning and algorithms **Rating:** 5.0/5.0 stars **Reviewed by:** Bramhanand K. | Associate Process Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SymphonyAI Retail/CPG?** The company's considerable retail business experience is Symphony RetailAI's greatest asset. The program reflects the company's extensive experience in assisting merchants in enhancing their business processes. Even the least experienced user will find Symphony RetailAI to be incredibly user-friendly and straightforward to use. The program may be tailored to match the unique requirements of any retail operation because it is highly flexible. **What do you dislike about SymphonyAI Retail/CPG?** It's too early to tell that this will have a significant influence because the platform is still in the development phase, and there are still a lot of developments to come. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** The key issues Symphony RetailAI addresses are the difficulties of managing enormous amounts of data and the lack of visibility within a company's supply chain. ### 2. SymphonyAI for intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** K Kishore Kumar R. | Associate System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about SymphonyAI Retail/CPG?** I liked in this that it will focus on the which if will give the AI solutions for the industry and it will help for the price increase or decrease it will show to the retailers. It will also for us in management solutions and business pipeline issues. **What do you dislike about SymphonyAI Retail/CPG?** I have dislike in this is that it has a some rules which has to complicated to meet that requirements. It has also a some technical issues is there it make some mistakes and unexpected things it will affect to the business people. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** The problems will solve by the SymphonyAI is gives the quality solution to the entrepreneurs for manufacturing it has good efficiency and safety. It will also help to select a perfect candidate to the organization more effectively. It is benefiting like finding the false things with the automated in financial services. ### 3. Improve Customer Experience and Boost Sales with Symphony RetailAI's AI and ML Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** arijit r. | Assistant Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about SymphonyAI Retail/CPG?** I have found Symphony RetailAI's products to be easy to use and highly effective in achieving the desired results. Their customer engagement tools, for example, have helped our organization to better understand and target our customers through personalized marketing and real-time feedback. Their merchandise optimization tools have also been useful in improving our category management and price optimization efforts. **What do you dislike about SymphonyAI Retail/CPG?** Nothing much to dislike as of now. Need to explore more for finding any negatives about the tool. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** Symphony RetailAI offers AI and ML solutions for the retail industry to improve customer experience, increase sales, and optimize operations. Their products include tools for personalized marketing, customer segmentation, real-time feedback, price optimization, inventory planning, demand forecasting, employee scheduling, and store layout optimization. Symphony RetailAI helps retailers drive business success through the use of AI and ML. ### 4. Ai saas by symphony **Rating:** 4.5/5.0 stars **Reviewed by:** Manmohan S. | Procurement Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2023 **What do you like best about SymphonyAI Retail/CPG?** Artificial intelligence along with saas as platform is deadly combo for the organisations looking to change the functions efficiently with a good paced environment. There are many floor intelligence features which is making this unique. **What do you dislike about SymphonyAI Retail/CPG?** Somehow the platform is like a general saas platform with a special algorithm so its too early to say that this will make a big impact because the product is still in improvement phase and lot of developments are about to happen. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** It programmed to perfotm all saas services along with a self used brain.also no matter where you are using this like mobility or distributive at first it looks as a great app for every users. ### 5. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about SymphonyAI Retail/CPG?** The biggest benefit of Symphony RetailAI is the company's extensive experience in the retail industry. The company has a long history of helping retailers improve their operations, and this experience is reflected in the software. Symphony RetailAI is also very user-friendly, making it easy for even the most inexperienced user to get started. The software is also highly configurable, so it can be customized to meet the specific needs of any retail operation. **What do you dislike about SymphonyAI Retail/CPG?** There is no one-size-fits-all answer to this question, as the least helpful aspects of Symphony RetailAI will vary depending on the specific needs of the user. However, some general downsides of using Symphony RetailAI include the fact that it can be expensive and time-consuming to implement, and that it requires a significant amount of data to be effective. Additionally, Symphony RetailAI may not be well-suited for certain types of retailers, such as those with a large number of SKUs or those operating in highly competitive markets. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** Symphony RetailAI is helping us solve a number of business problems, including: 1. Increasing sales and customer loyalty 2. Improving customer service and satisfaction 3. Enhancing efficiency and reducing costs 4. Increasing data security and privacy 5. Improving decision making ### 6. Under promised, over delivered. **Rating:** 3.0/5.0 stars **Reviewed by:** Aslane S. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about SymphonyAI Retail/CPG?** Demand forecasting. I was skeptical at first but then we tried it and it actually forecasted our demand.Once we got accustomed with it, we started relying on it all together. **What do you dislike about SymphonyAI Retail/CPG?** The abovementioned feature was useful to us but it's not perfect. Sometimes the predictions were off and that had(as you can imagine) a big impact on our business. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** The retail business has a lot of uncertainty. Symphony retail ai uses artificial intelligence to remove that uncertainty and give you back control. Using AI in our business benefited us greatly. We felt empowered to take actions that we knew will yield results. Ai also took the burden of manaul tasks off our shoulders. With symphony, repetitive tasks became a thing of the past. ### 7. Symphony RetailAI Review for Retail and CPG **Rating:** 3.5/5.0 stars **Reviewed by:** Shashwat K. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about SymphonyAI Retail/CPG?** Symphony RetailAI is a comprehensive retail analytics and intelligence suite designed to help companies better understand their customers. The platform provides advanced analytics capabilities, allowing retailers to effectively manage customer data and optimize their operations for growth. Symphony RetailAI helps retailers gain valuable insights into customer preferences, shopping habits, and buying patterns. **What do you dislike about SymphonyAI Retail/CPG?** Symphony RetailAI's software solutions are often described as overly complex and difficult to use for non-expert users. Also, Company's customer service team is known to be slow in responding to queries or requests for assistance. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** The main problems Symphony RetailAI solves are the lack of visibility within a business’s supply chain and the challenges associated with managing large amounts of data. ### 8. Advanced solution for revolutionising business operations **Rating:** 4.0/5.0 stars **Reviewed by:** Uddeshya R. | Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about SymphonyAI Retail/CPG?** Advanced AI technology Business transformation solutions Industry-specific solutions End-to-end automation Data-driven insights and decision making Cloud-based platform Scalable and customizable solutions User-friendly interface Expert support and consultation Integration with existing systems **What do you dislike about SymphonyAI Retail/CPG?** Though they have a great team, platform onboarding is a little complex Pricing models can be made more lucrative Turn around time for customizations take a little time sometimes. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** We're leveraging SymphonyAI for our retail segment where we are working on bringing supply chain & warehouse optimization in order. SymphonyAI is also benefitting us floor intelligence and store & channel operations. ### 9. Helpful Retail AI Solution **Rating:** 4.0/5.0 stars **Reviewed by:** RAJ K. | Territory Sales Incharge, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about SymphonyAI Retail/CPG?** The best part is that with the help of Symphony Retail AI, users can better understand the target customers' needs. Customer insights help businesses to target potential customers easily. **What do you dislike about SymphonyAI Retail/CPG?** Symphony Retail AI is a handy tool, and there is nothing that I dislike about it. Training new users is challenging, but the user learns it over time and becomes accustomed. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** Generating business insights, Forecasting potential sales and helping to scale up the business. The reports generated are also beneficial in framing business strategies. ### 10. SymphonyAI solve core business challenges and deliver real results with rapid time-to-value. **Rating:** 4.5/5.0 stars **Reviewed by:** Lowell Jan C. | Real Estate Salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about SymphonyAI Retail/CPG?** enterprise AI company transforming the world's largest industries with packaged AI solutions. **What do you dislike about SymphonyAI Retail/CPG?** It was sold to Harman International Industries in 2015. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** Sophisticated and expensive processing resources needed are limited to the majority of businesses. ### 11. Great analytics modules with a user friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about SymphonyAI Retail/CPG?** Retail analytics algorithms like basket analysis are readily available. Great visualizations interpreting the data. **What do you dislike about SymphonyAI Retail/CPG?** There are some limitations I faced in a real-time scenario. Reports can be drilled down to a group of items combined but not at an item level. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** Ease of running algorithms. Auto-generated insights based on the data. Inbuilt algorithms which take time to code manually. ### 12. Symphony review **Rating:** 3.5/5.0 stars **Reviewed by:** Anubhav V. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about SymphonyAI Retail/CPG?** best supply chain management, demand forecasting, customer-centric retailing. **What do you dislike about SymphonyAI Retail/CPG?** poor leadership, bad work life balamve in the company. **What problems is SymphonyAI Retail/CPG solving and how is that benefiting you?** High performance supply chain management, demand forecasting. - [View SymphonyAI Retail/CPG pricing details and edition comparison](https://www.g2.com/products/symphonyai-retail-cpg/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+09%3A30%3A42+-0500&secure%5Bsession_id%5D=cc08d584-07c2-4a82-845d-bd4ffcb5bb8e&secure%5Btoken%5D=d840c356329effe882d062ea0b51e335569703a705773ebd06f2382a81e0361e&format=llm_user) ## SymphonyAI Retail/CPG Features **Promotions** - Planning - Campaigns - Funds Allocations - Alignment **Merchandise** - Merchandise Mix **Administration** - Dashboards - Reports & Analytics **Analytics** - Forecasting - Supply Chain Planning - Asset Tracking - Supply Chain Planning - Data Collection - Supply Chain Planning - Business Reporting - Supply Chain Planning **Planogram Creation** - Templates - Library - Category Management - Formats - Multilayer **Analytics** - Reporting - Segmentation analysis - Product lifecycle - Simulation - Historical Forecast **Route Planning** - Route optimizing - Dynamic Routing - Scheduling - ETA **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Data Management** - Data Types - Consolidation - Cleansing - Validation - Correction **Management** - Hierarchy Management - Reference Data Management - Data Lineage - Metadata Management **Engagement** - Live streaming - Live chat discussions - Social media - One-to-one call scheduling - Omnichannel livestreaming - Stream sharing - Product demonstrations **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Optimization** - What-if Scenarios - Recommendations - Adjustments - Data Harmonization - Strategic Analysis - Optimization Models - Forecasting **Reporting and Analytics** - Consumer Behavior - Shopper Loyalty - Data Visualization - Export - Financial Planning **Inventory Control** - Inventory Management - Inventory Sourcing **Warehouse Management ** - Sales and Operations Planning - Supply Chain Planning - Production Planning - Supply Chain Planning - Workforce Management - Supply Chain Planning - Process Automation - Supply Chain Planning **Planogram Management** - Updates - Import/Export - Visualization - Collaboration - Heat Maps - Shelf Labels **Collaboration** - Integrations - Multiple users - Forecast collaboration - Inventory collaboration **Analytics** - Predictive analytics - Management dashboard - Costs **Logistics** - Cross Docking - Receiving - Pick & Pack **Analytics** - Forecasting - KPIs - Dashboards - Integration **Functionality ** - Multi-Domain - Match & Merge - Relationship Mapping - User Interface **Security** - Data Governance - Data Masking **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Analytics** - KPIs - Forecasting - Reports and Dashboards - Predictive analytics **Analytics** - Lost Opportunities - ROI - Forecasting **Omni-Channel** - Customer Service - Order Fulfillment - Order Management - Integrations **Analysis** - KPIs - Comparison - Optimization **Planning** - Planning dashboard - Capacity Planning - Assortment Planning - Business functions - Goal planning - Comprehensive Planning - Workflow **Payments** - Sales orders - Recieve payments - Returns **Analytics** - Worker performance - Error Tracking - Procurement analytics **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Mobile** - Mobile dashboard - Mobile application **Assortment Planning and Optimization** - Line Planning - Location clustering - Product clustering - Visual assortment **Generative AI** - AI Text Generation **Campaigns** - Plan - Execution - Tracking - Opportunities **Route accounting** - Direct store distribution - Pre-sales - Delivery confirmation **Inventory Management** - Customer Portal - Cycle Counting **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Platform Additional Functionality** - Cloud - On-Premise **Agentic AI - Retail Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Marketing - Trade Promotion Management** - Strategy - Collaboration - ROI - KPI - Analytics **Integration ** - Marketplace - Retail POS - Other software **Generative AI** - AI Text-to-3D **Generative AI** - AI Text Generation **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top SymphonyAI Retail/CPG Alternatives - [Anaplan](https://www.g2.com/products/anaplan/reviews) - 4.6/5.0 (393 reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - 4.4/5.0 (454 reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - 4.5/5.0 (476 reviews)