--- title: Symantec Web Security Service Reviews meta\_title: 'Symantec Web Security Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how Symantec Web Security Service works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Web Security url: https://www.g2.com/categories/web-security --- ### Symantec Web Security Service Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless security features** of Symantec Web Security Service, benefiting from continuous updates and ease of use. [(6 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284172&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Symantec Web Security Service, finding it simple and convenient to manage. [(5 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243823&qs=pros-and-cons#reviews) Users value the **ease of use and management** of Symantec Web Security Service, along with its comprehensive functionality. [(2 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243814&qs=pros-and-cons#reviews) Users appreciate the **affordable pricing** of Symantec Web Security Service, offering great value without sacrificing features. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284094&qs=pros-and-cons#reviews) Users value the **network analytics** provided by Symantec Web Security Service for enhanced access control and antivirus functionality. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284100&qs=pros-and-cons#reviews) Users find the **notification issues** cumbersome, leading to distractions and occasional false alerts that disrupt usage. [(2 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284156&qs=pros-and-cons#reviews) Users find the **cost of Symantec Web Security Service** to be prohibitively high, impacting overall value perception. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284116&qs=pros-and-cons#reviews) Users highlight **integration issues** with Symantec Web Security Service, impacting implementation and overall satisfaction. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284149&qs=pros-and-cons#reviews) Users highlight the need for improved **customer support** with Symantec Web Security Service to enhance their experience. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284031&qs=pros-and-cons#reviews) Users experience **slow performance** with the EDR search and manual XDR correlation, impacting efficiency. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243849&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Symantec Web Security Service ##### 1. Security Protection Users value the **seamless security features** of Symantec Web Security Service, benefiting from continuous updates and ease of use. [ See 6 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284172&qs=pros-and-cons#reviews) See Related User Reviews ![Ashutosh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashutosh C.") AC Ashutosh C. Enterprise (\> 1000 emp.) 3.0/5 "Overall a good anti-virus software for network security or even windows security" What do you like about Symantec Web Security Service? It can be used in both cloud and local hardware. It provides good protection and you can always access the logs to see what occurs in the backend. Goo OS Omkar S. Small-Business (50 or fewer emp.) 5.0/5 "It's really a good software which keeps my system protected." What do you like about Symantec Web Security Service? It's security features and continuous updates and patches which are deployed from backend to provide seamless security to the user. I have been using ##### 2. Ease of Use Users appreciate the **ease of use** of Symantec Web Security Service, finding it simple and convenient to manage. [ See 5 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243823&qs=pros-and-cons#reviews) See Related User Reviews KG Kushagra G. Small-Business (50 or fewer emp.) 4.0/5 "About symantec" What do you like about Symantec Web Security Service? Easy to use, implement and manage. Simple UI with complete functionality and policy creation. ![Ashutosh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashutosh C.") AC Ashutosh C. Enterprise (\> 1000 emp.) 3.0/5 "Overall a good anti-virus software for network security or even windows security" What do you like about Symantec Web Security Service? It can be used in both cloud and local hardware. It provides good protection and you can always access the logs to see what occurs in the backend. Goo ##### 3. Simple Users value the **ease of use and management** of Symantec Web Security Service, along with its comprehensive functionality. [ See 2 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243814&qs=pros-and-cons#reviews) See Related User Reviews KG Kushagra G. Small-Business (50 or fewer emp.) 4.0/5 "About symantec" What do you like about Symantec Web Security Service? Easy to use, implement and manage. Simple UI with complete functionality and policy creation. ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you like about Symantec Web Security Service? Best access control and good network analytics. Its a Good Antivirus Software. It's very easy and handy to use. ##### 4. Affordable Users appreciate the **affordable pricing** of Symantec Web Security Service, offering great value without sacrificing features. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284094&qs=pros-and-cons#reviews) See Related User Reviews KP Kumar P. Small-Business (50 or fewer emp.) 5.0/5 "Overall a budget software and meets all the basic requirements" What do you like about Symantec Web Security Service? The one thing that attracted me towards Symantec Network Security was their hype in my region and I got amazed after seeing their price which was very ##### 5. Analytics Users value the **network analytics** provided by Symantec Web Security Service for enhanced access control and antivirus functionality. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284100&qs=pros-and-cons#reviews) See Related User Reviews ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you like about Symantec Web Security Service? Best access control and good network analytics. Its a Good Antivirus Software. It's very easy and handy to use. ### 5 Cons or Disadvantages of Symantec Web Security Service ##### 1. Notification Issues Users find the **notification issues** cumbersome, leading to distractions and occasional false alerts that disrupt usage. [ See 2 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284156&qs=pros-and-cons#reviews) See Related User Reviews LJ Latonya J. Mid-Market (51-1000 emp.) 4.5/5 "Does what the program is designed to do?" What do you dislike about Symantec Web Security Service? The notices can be a bit much Sometimes it takes I don’t want I’m doing to close out the notices KP Kumar P. Small-Business (50 or fewer emp.) 5.0/5 "Overall a budget software and meets all the basic requirements" What do you dislike about Symantec Web Security Service? The software sometimes crashes while using the desktop and it even sends false alerts and blocks a few sites or apps causing some inconvenience ##### 2. Expensive Users find the **cost of Symantec Web Security Service** to be prohibitively high, impacting overall value perception. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284116&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay P.") VP Vijay P. Enterprise (\> 1000 emp.) 4.5/5 "Intrusion prevention and Firewall desktop computers" What do you dislike about Symantec Web Security Service? Cost of the Symantec seems to be to high ##### 3. Integration Issues Users highlight **integration issues** with Symantec Web Security Service, impacting implementation and overall satisfaction. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284149&qs=pros-and-cons#reviews) See Related User Reviews ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you dislike about Symantec Web Security Service? I think they should work on better Customer Support and better integration and it's implementation. ##### 4. Poor Customer Support Users highlight the need for improved **customer support** with Symantec Web Security Service to enhance their experience. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284031&qs=pros-and-cons#reviews) See Related User Reviews ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you dislike about Symantec Web Security Service? I think they should work on better Customer Support and better integration and it's implementation. ##### 5. Slow Performance Users experience **slow performance** with the EDR search and manual XDR correlation, impacting efficiency. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243849&qs=pros-and-cons#reviews) See Related User Reviews KG Kushagra G. Small-Business (50 or fewer emp.) 4.0/5 "About symantec" What do you dislike about Symantec Web Security Service? The product works fine, the problem is that the EDR function search is slow and the XDR correlation is manual. ## Top-Rated Alternatives [ ![Cisco Umbrella](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_17d330a37bc2914fb3e2655da70c7a34/cisco-umbrella.png "Cisco Umbrella") Cisco Umbrella 4.4/5(284) ](https://www.g2.com/products/cisco-umbrella/reviews) [ ![Zscaler Internet Access](https://images.g2crowd.com/uploads/product/hd_favicon/f063065622874e0a8214c8615c634d1e/zscaler-internet-access.svg "Zscaler Internet Access") Zscaler Internet Access 4.4/5(287) ](https://www.g2.com/products/zscaler-internet-access/reviews) [ ![Netskope One Platform](https://images.g2crowd.com/uploads/product/hd_favicon/24f85b7cc708f49da8b235966df41a33/netskope-one-platform.svg "Netskope One Platform") Netskope One Platform 4.4/5(93) ](https://www.g2.com/products/netskope-one-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/symantec-web-security-service/competitors/alternatives) ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") CC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 6/16/2021 "Highly recommend" 5/5 What do you like best about Symantec Web Security Service? all the features included in the toll come in handy during testing Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? I dont see any downside in the tool everything look good Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: its a good tool Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Auto scanning has has added additional advantage Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GA Gregory A. Enterprise (\> 1000 emp.) 12/3/2020 "Security Engineer III" 5/5 What do you like best about Symantec Web Security Service? easy to understand dashboards, locations awareness feature, and the Cloud Firewall features Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? It is being constantly updated, and new feature are being added that are not fully explained with use cases. Way too many changes per month. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? The key feature is Web isolation, and Cloud firewall for our remote users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 6/13/2021 "Nice review" 4.5/5 What do you like best about Symantec Web Security Service? Customer experience and technical knowledge. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? I liked everything but the cost was a little too high but benefits are greater. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? There were lots of benefits like Security web gateways. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 6/13/2021 "Recommended" 3.5/5 What do you like best about Symantec Web Security Service? Admin panel, all alerts at 1 dashboard, all definitions viruses Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? Not available in INR billing, hard to reach out to sales Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Virus and threats protection Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 6/16/2021 "User review" 3.5/5 What do you like best about Symantec Web Security Service? The UX is easy to navigate for all my users. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? Can cause the OS to have increased latency Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Not currently using it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") CB Verified User in Banking Enterprise (\> 1000 emp.) 6/13/2021 "360 degree support" 5/5 What do you like best about Symantec Web Security Service? protects from most common security issues Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? coverage can be extended to support standards like - OWASP Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? High-performance, fully redundant cloud infrastructure support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Senthil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Senthil K.") SK Senthil K. Business Technical Consultant Enterprise (\> 1000 emp.) 12/4/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Consultant" 5/5 What do you like best about Symantec Web Security Service? There is no threat when we have G2. More specifically Web isolation, and Cloud firewall for the remote users helps in addressing the end point protection. cloud delivered secure web gateway .security and data compliance policies, regardless of location or device Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? network security administrators may find WSS too rigid. Licensing can seem expensive for very large enterprises Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: It provides secure connection for remote users Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Protect from any cyber risks Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") CE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 12/3/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Wide range of products that cover the entire gamut of web security requirements." 4.5/5 What do you like best about Symantec Web Security Service? Good integration with Public cloud providers and AIP. Leverages existing Symantec eco system of products to ease adoption and administration. Responsive technical team , ready to assist with any technical requirements. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? Products are priced higher compared to competitors. Limited SasS offerings, especially for DLP . Lot of scenarios where customer does not want to host any infa on premises. In such scenarios SaaS offerings would have been highly effective. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Primarily Data Loss prevention and CASB scenarios. We have benefitted from seamless integration with Symantec DLP. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 12/3/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "it is the best web security service out there" 5/5 What do you like best about Symantec Web Security Service? Antivirus detection. Minimal false positives. Ease of use to manage security alerts. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? there is nothing that I dislike so far as it is a great product Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Portal based administration - you can send remote scans to devices from the internet without having to be at the device. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/3/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "I am using WSS services part 3years without any major issue" 4.5/5 What do you like best about Symantec Web Security Service? Cloud proxy feature i like & Content filtering database Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? We have single password for disable or uninstall the WSSA/UA agent it should be OTP or per machine based. Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: need to improve support Services Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? protect the roaming users via WSS Review collected by and hosted on G2.com. 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