--- title: Symantec Web Security Service Reviews meta\_title: 'Symantec Web Security Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how Symantec Web Security Service works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Web Security url: https://www.g2.com/categories/web-security --- ### Symantec Web Security Service Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless security features** of Symantec Web Security Service, benefiting from continuous updates and ease of use. [(6 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284172&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Symantec Web Security Service, finding it simple and convenient to manage. [(5 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243823&qs=pros-and-cons#reviews) Users value the **ease of use and management** of Symantec Web Security Service, along with its comprehensive functionality. [(2 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243814&qs=pros-and-cons#reviews) Users appreciate the **affordable pricing** of Symantec Web Security Service, offering great value without sacrificing features. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284094&qs=pros-and-cons#reviews) Users value the **network analytics** provided by Symantec Web Security Service for enhanced access control and antivirus functionality. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284100&qs=pros-and-cons#reviews) Users find the **notification issues** cumbersome, leading to distractions and occasional false alerts that disrupt usage. [(2 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284156&qs=pros-and-cons#reviews) Users find the **cost of Symantec Web Security Service** to be prohibitively high, impacting overall value perception. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284116&qs=pros-and-cons#reviews) Users highlight **integration issues** with Symantec Web Security Service, impacting implementation and overall satisfaction. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284149&qs=pros-and-cons#reviews) Users highlight the need for improved **customer support** with Symantec Web Security Service to enhance their experience. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284031&qs=pros-and-cons#reviews) Users experience **slow performance** with the EDR search and manual XDR correlation, impacting efficiency. [(1 mentions)](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243849&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Symantec Web Security Service ##### 1. Security Protection Users value the **seamless security features** of Symantec Web Security Service, benefiting from continuous updates and ease of use. [ See 6 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284172&qs=pros-and-cons#reviews) See Related User Reviews ![Ashutosh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashutosh C.") AC Ashutosh C. Enterprise (\> 1000 emp.) 3.0/5 "Overall a good anti-virus software for network security or even windows security" What do you like about Symantec Web Security Service? It can be used in both cloud and local hardware. It provides good protection and you can always access the logs to see what occurs in the backend. Goo OS Omkar S. Small-Business (50 or fewer emp.) 5.0/5 "It's really a good software which keeps my system protected." What do you like about Symantec Web Security Service? It's security features and continuous updates and patches which are deployed from backend to provide seamless security to the user. I have been using ##### 2. Ease of Use Users appreciate the **ease of use** of Symantec Web Security Service, finding it simple and convenient to manage. [ See 5 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243823&qs=pros-and-cons#reviews) See Related User Reviews KG Kushagra G. Small-Business (50 or fewer emp.) 4.0/5 "About symantec" What do you like about Symantec Web Security Service? Easy to use, implement and manage. Simple UI with complete functionality and policy creation. ![Ashutosh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashutosh C.") AC Ashutosh C. Enterprise (\> 1000 emp.) 3.0/5 "Overall a good anti-virus software for network security or even windows security" What do you like about Symantec Web Security Service? It can be used in both cloud and local hardware. It provides good protection and you can always access the logs to see what occurs in the backend. Goo ##### 3. Simple Users value the **ease of use and management** of Symantec Web Security Service, along with its comprehensive functionality. [ See 2 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243814&qs=pros-and-cons#reviews) See Related User Reviews KG Kushagra G. Small-Business (50 or fewer emp.) 4.0/5 "About symantec" What do you like about Symantec Web Security Service? Easy to use, implement and manage. Simple UI with complete functionality and policy creation. ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you like about Symantec Web Security Service? Best access control and good network analytics. Its a Good Antivirus Software. It's very easy and handy to use. ##### 4. Affordable Users appreciate the **affordable pricing** of Symantec Web Security Service, offering great value without sacrificing features. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284094&qs=pros-and-cons#reviews) See Related User Reviews KP Kumar P. Small-Business (50 or fewer emp.) 5.0/5 "Overall a budget software and meets all the basic requirements" What do you like about Symantec Web Security Service? The one thing that attracted me towards Symantec Network Security was their hype in my region and I got amazed after seeing their price which was very ##### 5. Analytics Users value the **network analytics** provided by Symantec Web Security Service for enhanced access control and antivirus functionality. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284100&qs=pros-and-cons#reviews) See Related User Reviews ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you like about Symantec Web Security Service? Best access control and good network analytics. Its a Good Antivirus Software. It's very easy and handy to use. ### 5 Cons or Disadvantages of Symantec Web Security Service ##### 1. Notification Issues Users find the **notification issues** cumbersome, leading to distractions and occasional false alerts that disrupt usage. [ See 2 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284156&qs=pros-and-cons#reviews) See Related User Reviews LJ Latonya J. Mid-Market (51-1000 emp.) 4.5/5 "Does what the program is designed to do?" What do you dislike about Symantec Web Security Service? The notices can be a bit much Sometimes it takes I don’t want I’m doing to close out the notices KP Kumar P. Small-Business (50 or fewer emp.) 5.0/5 "Overall a budget software and meets all the basic requirements" What do you dislike about Symantec Web Security Service? The software sometimes crashes while using the desktop and it even sends false alerts and blocks a few sites or apps causing some inconvenience ##### 2. Expensive Users find the **cost of Symantec Web Security Service** to be prohibitively high, impacting overall value perception. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284116&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay P.") VP Vijay P. Enterprise (\> 1000 emp.) 4.5/5 "Intrusion prevention and Firewall desktop computers" What do you dislike about Symantec Web Security Service? Cost of the Symantec seems to be to high ##### 3. Integration Issues Users highlight **integration issues** with Symantec Web Security Service, impacting implementation and overall satisfaction. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284149&qs=pros-and-cons#reviews) See Related User Reviews ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you dislike about Symantec Web Security Service? I think they should work on better Customer Support and better integration and it's implementation. ##### 4. Poor Customer Support Users highlight the need for improved **customer support** with Symantec Web Security Service to enhance their experience. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284031&qs=pros-and-cons#reviews) See Related User Reviews ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Enterprise (\> 1000 emp.) 5.0/5 "Symantec Network Security - A way for better Security" What do you dislike about Symantec Web Security Service? I think they should work on better Customer Support and better integration and it's implementation. ##### 5. Slow Performance Users experience **slow performance** with the EDR search and manual XDR correlation, impacting efficiency. [ See 1 mentions ](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243849&qs=pros-and-cons#reviews) See Related User Reviews KG Kushagra G. Small-Business (50 or fewer emp.) 4.0/5 "About symantec" What do you dislike about Symantec Web Security Service? The product works fine, the problem is that the EDR function search is slow and the XDR correlation is manual. ## Top-Rated Alternatives [ ![Cisco Umbrella](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_17d330a37bc2914fb3e2655da70c7a34/cisco-umbrella.png "Cisco Umbrella") Cisco Umbrella 4.4/5(285) ](https://www.g2.com/products/cisco-umbrella/reviews) [ ![Zscaler Internet Access](https://images.g2crowd.com/uploads/product/hd_favicon/f063065622874e0a8214c8615c634d1e/zscaler-internet-access.svg "Zscaler Internet Access") Zscaler Internet Access 4.4/5(289) ](https://www.g2.com/products/zscaler-internet-access/reviews) [ ![Netskope One Platform](https://images.g2crowd.com/uploads/product/hd_favicon/24f85b7cc708f49da8b235966df41a33/netskope-one-platform.svg "Netskope One Platform") Netskope One Platform 4.4/5(93) ](https://www.g2.com/products/netskope-one-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/symantec-web-security-service/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 12/3/2020 "I use it everyday. I have never had a problem in any way. It works great." 5/5 What do you like best about Symantec Web Security Service? I like it because I never have to do anything for it to work. It works every time. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? There is nothing that I dislike about it. Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: When you are required to have your laptop secure, there is no one better. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? The security of logging in with a password. If you don't have the correct password, you can't log in. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/10/2020 "Solutions Architect" 5/5 What do you like best about Symantec Web Security Service? Being on Cloud Network and preventing other websites from sending malware to employee Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? Doesn't seem to have detail contex around the threat and blocked file. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Multiple agents with multiple management consoles in a mix of local, cloud and hybrid. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/8/2020 "Great product" 4.5/5 What do you like best about Symantec Web Security Service? The upside is the overall security and 24x7 response time Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? N/A Right now we are not experience any delays or outages Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: Due your due process but this is a great product Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? Right now transparency across the network Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/14/2020 "Gest" 4/5 What do you like best about Symantec Web Security Service? That it works smoothly and I get updates Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? When warning shows up and I can not do anything Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: Have no idea about it Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? I just like to have protection Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/3/2020 "Symantec WSS" 4.5/5 What do you like best about Symantec Web Security Service? Easy to integrate with the existing products and capabilities Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? need more detailed technical documentation to integrate CASB with other systems. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? web isolation, DLP, email security Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara C.") SC Sara C. Workday Test Consultant Enterprise (\> 1000 emp.) 10/31/2019 "Complete web security solution for online browsing." 5/5 What do you like best about Symantec Web Security Service? Symantec Web Security Service interface is clear and easy and it can easily protect our systems form all kinds of threats via powerful security shield. I can easily use it on all device and its features are excellent and provide us great data security and web protection. I have solved my all problems of threats because I have Symantec Web Security Service. It allows me web protection that means it analysis all online processes of the device and blocks all threats within seconds. Its installation process is very fast and downloads easily on our devices. Its web security feature helps me a lot when I need to protect my web form any kind of infected content. The firewall feature works great and protects our important data from hackers. It keeps our entire business network secure from suspicious activities. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? I have to spend a lot of time with this tool and its a good choice for me and offers me all kinds of data security. It has no cons, I don't have any complaints about it. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? It's is a well-designed application and it has great web security features that secure any kind of device from online cyber threats and unwanted activities. It very helps full for me and my device. It automatically updates its features for works against the new threats and it fits easily on our company's budget. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna R.") AR Anna R. Management Staff Enterprise (\> 1000 emp.) 11/12/2019 "Strong defense systems against cyber activities." 5/5 What do you like best about Symantec Web Security Service? Symantec Web Security Service is a professional threat pointing software for our devices. It’s commonly used for threat detection, web control, application control, device control. It’s a perfect protective antivirus and saves our computer from all kinds of threats. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? I have no cons because I'm using it for department security and it serves us perfectly. Only the price of the premium version needs to decrease, so small business companies can purchase it easily. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? It detects and can clean infected contents and give us reports about the virus. It give us the advance option for web controlling solution and keeps our system secure from cyber activities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/18/2019 "SWS - service" 4/5 What do you like best about Symantec Web Security Service? Effective defensive strategies and to avoid the threats. Prevention and compliance policies on data protection. More advanced features. Prevention against data loss and email security.It controls your confidential data. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? Need to improve in network performance and increases security while reducing costs. Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: When your users access the internet directly, you can apply coherent policies that control your confidential data wherever they are and with that we feel safe. Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? With the help of SWS, protecting against threats of encrypted traffic on the internet and in the cloud as it is indispensable line of defence against modent cyber threats and offers secure services. Achieving full protection for laptops and other devices through the integration of symatec endpoint protection. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jon Alex F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon Alex F.") JF Jon Alex F. General Manager Small-Business (50 or fewer emp.) 7/29/2019 "a fantastic product" 4.5/5 What do you like best about Symantec Web Security Service? It is an excellent high quality product that perfectly meets all the needs that my company requires to have control of the company's website Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? The truth is such an interesting product that there is nothing I don't like. I think it is a very high quality product Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: What I recommend to users who do not try this tool yet is to investigate a little about the operation and configuration of it and that at the time of implementing it go hand in hand with the support to be able to configure it correctly Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? It is an excellent high quality product that has allowed me to solve many problems in my company with the company's website related to the security of our website Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CJ Caleb J. Mid-Market (51-1000 emp.) 10/8/2018 "Symantec Web Security Service - Web Security Service" 4.5/5 What do you like best about Symantec Web Security Service? The Symantec Web Security Service (WSS) has been a smooth change from the equipment/on location appliances we had earlier. The simplicity of arrangement, on-boarding new customers, setting up customer based web portals, and controlling/keeping up the framework is straight-forward. Symantec Support displays a usability on the off chance that creation and takes into consideration a continuous talk process amid investigating sessions. Review collected by and hosted on G2.com. What do you dislike about Symantec Web Security Service? Right now it depends on an assortment of passage associations so as to interface the client site to the cloud proxy. The one that works best for my circumstance, is an IPsec VPN burrow that isn't without issues. Generally it's steady, yet then there are times it close down and in this way squares availability. Skipping the passage settles the issue quickly, however wish this were not part of the circumstance. Review collected by and hosted on G2.com. Recommendations to others considering Symantec Web Security Service: Convenience and simplicity of organization. Customers can learn it rapidly and oversee it themselves Review collected by and hosted on G2.com. What problems is Symantec Web Security Service solving and how is that benefiting you? This specific arrangement was used subsequent to finding our present machine based intermediary arrangement would not fulfill our multi-occupant condition. The Symantec Web Security Service (WSS) Blue Coat Cloud-Delivered Web Security considers every contingency and should've been checked on amid the POC. Won't commit that error once more. Review collected by and hosted on G2.com. 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