Symantec ServiceDesk

3.3
(6)

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime saving valuable IT resources and expenses.

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Symantec ServiceDesk review by Archit A.
Archit A.
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"Symantec Service Desk Usage Review"

What do you like best?

It can be used for program management. We can customise features on the go. Can be used to protect the machines it operates upon which is a good feature. It works well for encryption devi es.

What do you dislike?

It requires high memory and good performance systems. Implementation is done by a trained partner to make it work. Also needs training to learn and use efficiently.

Recommendations to others considering the product

It may require specialist to install. May need some time to get acquainted but overall an okay product.

What business problems are you solving with the product? What benefits have you realized?

Incident report and analysis. In case of any unsolicited usage we get instant notification and report. Prevents malware infection for whole system so can be used on organisation level.

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Symantec ServiceDesk review by Agency
Agency
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"Symantec Service Desk"

What do you like best?

I did not like this product. Other users that managed the back-end for patching and inventory liked it.

What do you dislike?

The set up used where I used it was with an oracle back-end. I was slow, way too many screens to close a ticket. I do not like assigning to group, then take ownership on ticket and working and closing ticket. Text was too small. Interface was way too busy for end-user.

Recommendations to others considering the product

Implementation is vital to being happy with end use.

What business problems are you solving with the product? What benefits have you realized?

The other staff liked the patching and inventory. I did not like using as a technician and as an end-user. Too busy on the interface, too many screens to go thru to close ticket or create one.

What Service Desk solution do you use?

Thanks for letting us know!
Symantec ServiceDesk review by Luciano Aurélio F.
Luciano Aurélio F.
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"The Symantec ServiceDesk interface is perfect software solve problems in all systems."

What do you like best?

Excelent software to manager the company and protect all the machines. The interface is very easy to use and the program have some training for the users to configurate all the software.

What do you dislike?

The Symantec ServiceDesk require strong knowledges and high performance memories in the machine and in the service to use 100% the program.

Recommendations to others considering the product

The recommendation of this program is for all companies in the market that monitors the status of the services and would like to be protect by malwares on the system.

What business problems are you solving with the product? What benefits have you realized?

This software have many benefits like monitor all services and send reports when has a attendence of invasion, manage the system and give a full report.

Symantec ServiceDesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Symantec"

What do you like best?

Symantec is great for encrypting devices. You are able to register users per device. After 90 days the device will be locked if it’s not connected to the company network.

What do you dislike?

We recently updated to Symantec version 11 and it is missing many features. It doesn’t ask you if you want to register users like version 8 did. Also you are not able to view who is registered to the device. While on the Symantec screen you lose functions of your mouse which end users are unsure of how to use it.

What business problems are you solving with the product? What benefits have you realized?

Symantec allows the service desk to assist users with unlocking devices and registering users with devices. This helps lower missing assets.

Symantec ServiceDesk review by Consultant
Consultant
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"Symantec ServiceDesk "

What do you like best?

Is a great automated incident response and problem resolution solution for quick, effective remediation of end user incidents, It helps me also be able to train users on how to use and complete these task.

What do you dislike?

We need more training and be able to complete hire someone fast and start using

Recommendations to others considering the product

BEtter user experience to help with level 1

What business problems are you solving with the product? What benefits have you realized?

Tracking our incident response for end user virus/malware

Symantec ServiceDesk review by User in Individual & Family Services
User in Individual & Family Services
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"Protect and service"

What do you like best?

Balancing access and protection and user friendliness

What do you dislike?

Nothing to dislike on this application honestly

What business problems are you solving with the product? What benefits have you realized?

Protecting my hardware and system

Kate from G2

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* We monitor all Symantec ServiceDesk reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.