Symantec ServiceDesk Reviews & Product Details


What is Symantec ServiceDesk?

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime saving valuable IT resources and expenses.

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Symantec ServiceDesk Profile Details

Symantec ServiceDesk Profile Details

Vendor
Symantec
Description
Operating one of the world's largest cyber intelligence networks, Symantec sees more threats, and protect more customers from the next generation of attacks.
Company Website
Year Founded
1982
Total Revenue (USD mm)
4,846
HQ Location
Mountain View, CA
Ownership
NASDAQ:SYMC
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
25,786
Twitter
@symantec
Twitter Followers
205,367
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Symantec ServiceDesk Reviews

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1-6 of 6 total Symantec ServiceDesk reviews

Symantec ServiceDesk Reviews

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1-6 of 6 total Symantec ServiceDesk reviews
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Sr. Test Engineer
Information Technology and Services
Small-Business
(Myself Only)
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"Symantec Service Desk Usage Review"

What do you like best?

It can be used for program management. We can customise features on the go. Can be used to protect the machines it operates upon which is a good feature. It works well for encryption devi es.

What do you dislike?

It requires high memory and good performance systems. Implementation is done by a trained partner to make it work. Also needs training to learn and use efficiently.

Recommendations to others considering the product:

It may require specialist to install. May need some time to get acquainted but overall an okay product.

What problems are you solving with the product? What benefits have you realized?

Incident report and analysis. In case of any unsolicited usage we get instant notification and report. Prevents malware infection for whole system so can be used on organisation level.

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A
Mid-Market
(501-1000 employees)
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"Symantec Service Desk"

What do you like best?

I did not like this product. Other users that managed the back-end for patching and inventory liked it.

What do you dislike?

The set up used where I used it was with an oracle back-end. I was slow, way too many screens to close a ticket. I do not like assigning to group, then take ownership on ticket and working and closing ticket. Text was too small. Interface was way too busy for end-user.

Recommendations to others considering the product:

Implementation is vital to being happy with end use.

What problems are you solving with the product? What benefits have you realized?

The other staff liked the patching and inventory. I did not like using as a technician and as an end-user. Too busy on the interface, too many screens to go thru to close ticket or create one.

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Finance Accounting Intern
Enterprise
(10,001+ employees)
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"The Symantec ServiceDesk interface is perfect software solve problems in all systems."

What do you like best?

Excelent software to manager the company and protect all the machines. The interface is very easy to use and the program have some training for the users to configurate all the software.

What do you dislike?

The Symantec ServiceDesk require strong knowledges and high performance memories in the machine and in the service to use 100% the program.

Recommendations to others considering the product:

The recommendation of this program is for all companies in the market that monitors the status of the services and would like to be protect by malwares on the system.

What problems are you solving with the product? What benefits have you realized?

This software have many benefits like monitor all services and send reports when has a attendence of invasion, manage the system and give a full report.

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AI
Enterprise
(1001-5000 employees)
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"Symantec"

What do you like best?

Symantec is great for encrypting devices. You are able to register users per device. After 90 days the device will be locked if it’s not connected to the company network.

What do you dislike?

We recently updated to Symantec version 11 and it is missing many features. It doesn’t ask you if you want to register users like version 8 did. Also you are not able to view who is registered to the device. While on the Symantec screen you lose functions of your mouse which end users are unsure of how to use it.

What problems are you solving with the product? What benefits have you realized?

Symantec allows the service desk to assist users with unlocking devices and registering users with devices. This helps lower missing assets.

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C
Enterprise
(10,001+ employees)
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"Symantec ServiceDesk "

What do you like best?

Is a great automated incident response and problem resolution solution for quick, effective remediation of end user incidents, It helps me also be able to train users on how to use and complete these task.

What do you dislike?

We need more training and be able to complete hire someone fast and start using

Recommendations to others considering the product:

BEtter user experience to help with level 1

What problems are you solving with the product? What benefits have you realized?

Tracking our incident response for end user virus/malware

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UI
Mid-Market
(51-200 employees)
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"Protect and service"

What do you like best?

Balancing access and protection and user friendliness

What do you dislike?

Nothing to dislike on this application honestly

What problems are you solving with the product? What benefits have you realized?

Protecting my hardware and system

Symantec ServiceDesk User Ratings

4.6
Ease of Use
Average: 8.3*
7.5
Quality of Support
Average: 8.5*
3.3
Ease of Setup
Average: 7.8*
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