# Top 10 Swivl Alternatives & Competitors
**Average Rating:** 4.2/5
**Total Number of Reviews:** 16
Swivl is not the only option for Chatbots Software. Explore other competing options and alternatives. Chatbots Software is a widely used technology, and many people are seeking productive, reliable software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to Swivl include features and user interface. The best overall Swivl alternative is Fin. Other similar apps like Swivl are Drift, Zendesk for Customer Service, SOCi, and Talkdesk. Swivl alternatives can be found in [Chatbots Software](https://www.g2.com/categories/chatbots) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to Swivl
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Drift](https://www.g2.com/products/drift/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [SOCi](https://www.g2.com/products/soci/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Podium](https://www.g2.com/products/podium/reviews)
  - [Tidio](https://www.g2.com/products/tidio/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  - [Appy Pie](https://www.g2.com/products/appy-pie/reviews)
  - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)

## Top 10 Alternatives to Swivl Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Swivl stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Real Estate, and Education Management, and find the best product for your business.


  ### 1. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,886
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Swivl, Fin is:
- More usable
- Better at meeting requirements
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Fin](https://www.g2.com/compare/fin-vs-swivl)
**Compare Fin with other alternatives:**
- [Fin vs Drift](https://www.g2.com/compare/drift-vs-fin)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs SOCi](https://www.g2.com/compare/fin-vs-soci)
- [Fin vs Talkdesk](https://www.g2.com/compare/fin-vs-talkdesk)
- [Fin vs Podium](https://www.g2.com/compare/fin-vs-podium)
- [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio)
- [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent)
- [Fin vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-fin)
- [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail)

  ### 2. [Drift](https://www.g2.com/products/drift/reviews)
By Salesloft
**Average Rating:** 4.4/5
**Total Reviews:** 1,255
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.


Reviewers say compared to Swivl, Drift is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Drift](https://www.g2.com/compare/drift-vs-swivl)
**Compare Drift with other alternatives:**
- [Drift vs Fin](https://www.g2.com/compare/drift-vs-fin)
- [Drift vs Zendesk for Customer Service](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Drift vs SOCi](https://www.g2.com/compare/drift-vs-soci)
- [Drift vs Talkdesk](https://www.g2.com/compare/drift-vs-talkdesk)
- [Drift vs Podium](https://www.g2.com/compare/drift-vs-podium)
- [Drift vs Tidio](https://www.g2.com/compare/drift-vs-tidio)
- [Drift vs LiveAgent](https://www.g2.com/compare/drift-vs-liveagent)
- [Drift vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-drift)
- [Drift vs Hiver in Gmail](https://www.g2.com/compare/drift-vs-hiver-in-gmail)

  ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,997
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Swivl, Zendesk for Customer Service is:
- More usable
- Better at meeting requirements
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Zendesk for Customer Service](https://www.g2.com/compare/swivl-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Drift](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SOCi](https://www.g2.com/compare/soci-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Podium](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)

  ### 4. [SOCi](https://www.g2.com/products/soci/reviews)
By SOCi
**Average Rating:** 4.5/5
**Total Reviews:** 4,642
AI-powered marketing solutions for multi-location businesses.


Reviewers say compared to Swivl, SOCi is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with Swivl: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs SOCi](https://www.g2.com/compare/soci-vs-swivl)
**Compare SOCi with other alternatives:**
- [SOCi vs Fin](https://www.g2.com/compare/fin-vs-soci)
- [SOCi vs Drift](https://www.g2.com/compare/drift-vs-soci)
- [SOCi vs Zendesk for Customer Service](https://www.g2.com/compare/soci-vs-zendesk-for-customer-service)
- [SOCi vs Talkdesk](https://www.g2.com/compare/soci-vs-talkdesk)
- [SOCi vs Podium](https://www.g2.com/compare/podium-vs-soci)
- [SOCi vs Tidio](https://www.g2.com/compare/soci-vs-tidio)
- [SOCi vs LiveAgent](https://www.g2.com/compare/liveagent-vs-soci)
- [SOCi vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-soci)
- [SOCi vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-soci)

  ### 5. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,533
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Reviewers say compared to Swivl, Talkdesk is:
- More usable
- Better at meeting requirements
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Talkdesk](https://www.g2.com/compare/swivl-vs-talkdesk)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Fin](https://www.g2.com/compare/fin-vs-talkdesk)
- [Talkdesk vs Drift](https://www.g2.com/compare/drift-vs-talkdesk)
- [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Talkdesk vs SOCi](https://www.g2.com/compare/soci-vs-talkdesk)
- [Talkdesk vs Podium](https://www.g2.com/compare/podium-vs-talkdesk)
- [Talkdesk vs Tidio](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Talkdesk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-talkdesk)
- [Talkdesk vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-talkdesk)
- [Talkdesk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-talkdesk)

  ### 6. [Podium](https://www.g2.com/products/podium/reviews)
By Podium
**Average Rating:** 4.5/5
**Total Reviews:** 2,107
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.


Reviewers say compared to Swivl, Podium is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with Swivl: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Podium](https://www.g2.com/compare/podium-vs-swivl)
**Compare Podium with other alternatives:**
- [Podium vs Fin](https://www.g2.com/compare/fin-vs-podium)
- [Podium vs Drift](https://www.g2.com/compare/drift-vs-podium)
- [Podium vs Zendesk for Customer Service](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service)
- [Podium vs SOCi](https://www.g2.com/compare/podium-vs-soci)
- [Podium vs Talkdesk](https://www.g2.com/compare/podium-vs-talkdesk)
- [Podium vs Tidio](https://www.g2.com/compare/podium-vs-tidio)
- [Podium vs LiveAgent](https://www.g2.com/compare/liveagent-vs-podium)
- [Podium vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-podium)
- [Podium vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-podium)

  ### 7. [Tidio](https://www.g2.com/products/tidio/reviews)
By Tidio
**Average Rating:** 4.6/5
**Total Reviews:** 1,908
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.


Reviewers say compared to Swivl, Tidio is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Tidio](https://www.g2.com/compare/swivl-vs-tidio)
**Compare Tidio with other alternatives:**
- [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio)
- [Tidio vs Drift](https://www.g2.com/compare/drift-vs-tidio)
- [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Tidio vs SOCi](https://www.g2.com/compare/soci-vs-tidio)
- [Tidio vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Tidio vs Podium](https://www.g2.com/compare/podium-vs-tidio)
- [Tidio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-tidio)
- [Tidio vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-tidio)
- [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio)

  ### 8. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to Swivl, LiveAgent is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs LiveAgent](https://www.g2.com/compare/liveagent-vs-swivl)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent)
- [LiveAgent vs Drift](https://www.g2.com/compare/drift-vs-liveagent)
- [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [LiveAgent vs SOCi](https://www.g2.com/compare/liveagent-vs-soci)
- [LiveAgent vs Talkdesk](https://www.g2.com/compare/liveagent-vs-talkdesk)
- [LiveAgent vs Podium](https://www.g2.com/compare/liveagent-vs-podium)
- [LiveAgent vs Tidio](https://www.g2.com/compare/liveagent-vs-tidio)
- [LiveAgent vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-liveagent)
- [LiveAgent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent)

  ### 9. [Appy Pie](https://www.g2.com/products/appy-pie/reviews)
By Appy Pie LLP
**Average Rating:** 4.7/5
**Total Reviews:** 1,390
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.


Reviewers say compared to Swivl, Appy Pie is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-swivl)
**Compare Appy Pie with other alternatives:**
- [Appy Pie vs Fin](https://www.g2.com/compare/appy-pie-vs-fin)
- [Appy Pie vs Drift](https://www.g2.com/compare/appy-pie-vs-drift)
- [Appy Pie vs Zendesk for Customer Service](https://www.g2.com/compare/appy-pie-vs-zendesk-for-customer-service)
- [Appy Pie vs SOCi](https://www.g2.com/compare/appy-pie-vs-soci)
- [Appy Pie vs Talkdesk](https://www.g2.com/compare/appy-pie-vs-talkdesk)
- [Appy Pie vs Podium](https://www.g2.com/compare/appy-pie-vs-podium)
- [Appy Pie vs Tidio](https://www.g2.com/compare/appy-pie-vs-tidio)
- [Appy Pie vs LiveAgent](https://www.g2.com/compare/appy-pie-vs-liveagent)
- [Appy Pie vs Hiver in Gmail](https://www.g2.com/compare/appy-pie-vs-hiver-in-gmail)

  ### 10. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
By Hiver
**Average Rating:** 4.6/5
**Total Reviews:** 1,283
Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox.


Reviewers say compared to Swivl, Hiver in Gmail is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with Swivl: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Swivl vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-swivl)
**Compare Hiver in Gmail with other alternatives:**
- [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail)
- [Hiver in Gmail vs Drift](https://www.g2.com/compare/drift-vs-hiver-in-gmail)
- [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
- [Hiver in Gmail vs SOCi](https://www.g2.com/compare/hiver-in-gmail-vs-soci)
- [Hiver in Gmail vs Talkdesk](https://www.g2.com/compare/hiver-in-gmail-vs-talkdesk)
- [Hiver in Gmail vs Podium](https://www.g2.com/compare/hiver-in-gmail-vs-podium)
- [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio)
- [Hiver in Gmail vs LiveAgent](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent)
- [Hiver in Gmail vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-hiver-in-gmail)


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