--- title: Sangoma Unified Communications Platform Reviews meta_title: 'Sangoma Unified Communications Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 252 reviews by the users' company size, role or industry to find out how Sangoma Unified Communications Platform works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 252 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sangoma Unified Communications Platform Reviews **Vendor:** Sangoma **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 252 ## About Sangoma Unified Communications Platform Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. ## Sangoma Unified Communications Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sangoma Unified Communications Platform, facilitating seamless communication and collaboration. (8 reviews) - Users appreciate the **seamless integration of business tools** in Sangoma, making communication efficient and hassle-free. (4 reviews) - Users value the **reliable performance** of Sangoma Unified Communications Platform, praising its seamless integration and uptime. (4 reviews) - Users appreciate the **reliable call quality** of Sangoma Unified Communications, enhancing their communication efficiency and satisfaction. (3 reviews) - Users appreciate the **seamless integration** of video, voice, messaging, and collaboration in Sangoma, enhancing team productivity. (3 reviews) - Users commend the **prompt and knowledgeable customer support** available for Sangoma, enhancing their communication experience. (3 reviews) - Users value the **feature-rich offerings** of Sangoma Unified Communications, enhancing daily business communication efficiency. (3 reviews) - Users appreciate the **easy-to-use features** of Sangoma, enhancing their daily communication and customer support efficiency. (3 reviews) - Users value the **flexibility** of Sangoma Unified Communications Platform, enabling easy scaling and seamless integration for diverse needs. (3 reviews) - Options Variety (3 reviews) **What users dislike:** - Users find the **setup process complex** , making it challenging for those without telephony expertise to configure effectively. (3 reviews) - Users find **difficult settings management** to complicate configurations, especially for those lacking telephony expertise. (2 reviews) - Users find Sangoma to be **expensive** compared to competitors, particularly due to high licensing and add-on costs. (2 reviews) - Users find the **high cost** of Sangoma's platform to be a concern compared to similar service providers. (2 reviews) - Users find the **lack of intuitiveness** in Sangoma's platform frustrating, noting an outdated interface and complex setup. (2 reviews) - Users experience **call issues** when unable to pick up incoming calls while ending another call, leading to missed opportunities. (1 reviews) - Users report **poor customer service** with unresolved issues and outdated, disjointed interfaces in the Sangoma platform. (1 reviews) - Difficult Interface (1 reviews) - Missed Calls (1 reviews) - Missing Functionality (1 reviews) ## Sangoma Unified Communications Platform Reviews ### 1. Digium - A Good Choice for a Midsize Business **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox is a virtual machine which requires no special hardware when using a SIP provider. The D80 phone is beautiful and includes a bluetooth headset interface. **What do you dislike about Sangoma Unified Communications Platform?** Faxing out is clunky. It would be nicer if there was a Hylafax style email interface. Switchvox does not allow operating system access for customization. It doesn't provide the ability to copy call rules to all or multiple extensions. Additional scripting functions would help to make IVR scripts. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We needed to be able to run 24 inbound trunks, 60 DIDs, and 50 extensions all having voice and Fax. ### 2. Great Features / Frustrating Connections **Rating:** 3.0/5.0 stars **Reviewed by:** Steve D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** Feature rich for the price / although some of the features don't function as well as I would hope **What do you dislike about Sangoma Unified Communications Platform?** Too many connectivity problems. Bad connections, dropped calls (on both ends). **Recommendations to others considering Sangoma Unified Communications Platform:** First experience with VoIP system. Compared it to a number of other systems. In the end the decision was primarily is was based on the overall price (equipment, monthly service, service commitment) that lead us to Switchvox. Not disappointed with Switchvox, but hope some things are going to be improved. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Land based telephone -- competitive pricing for all the features ### 3. Great support and easy to setup and manage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** The management interface is very easy to use and understand. Our team had a hard time with our old system and this is just a walk in the park for us. We can easily add extensions and groups, bulk modify extensions, and make changes to our IVR in a few clicks. Reporting is also a feature we did not have previously and this lets us know concurrent calls and logs. Everything is an easy drop down. **What do you dislike about Sangoma Unified Communications Platform?** There isn't an out of office date range for when I'm on vacation to go back to my in office when I come back. **Recommendations to others considering Sangoma Unified Communications Platform:** Buy it, you won't regret when you switch. They make the transition easy and simple. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Group calling (calls go to multiple phones), record messages, transfer and hold calls with ease. ### 4. Very simple phone system that is really robust and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Josh F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** The admin page is unlike any other I have dealt with. You can get reports on everything, also manage each individual phone on the network, and even change wallpapers on them. **What do you dislike about Sangoma Unified Communications Platform?** The only downside that I have seen so far, is the need to restart the system about once a month, otherwise phones get out of sync. **Recommendations to others considering Sangoma Unified Communications Platform:** Switchvox continues to innovate and I like that. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Moving from Toshiba IP phones, this system was a breeze to install and is installed on a super tiny Intel Nuc server. ### 5. Cost Effective Call Center **Rating:** 4.5/5.0 stars **Reviewed by:** Jose S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox provides a cost effective phone system for our call center and does not nickle and dime us on licensing. The interface is intuitive and support has been very responsive. **What do you dislike about Sangoma Unified Communications Platform?** We would like to see a few more advanced features for the call center routing; however, it's definitely a wish list and we get by without those things today. **Recommendations to others considering Sangoma Unified Communications Platform:** Consider softphones for some of your endpoints instead of physical handsets. This keeps equipment costs down. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We implemented a call center queue that is easy to manage and inexpensive compared to alternatives. ### 6. Our company has worked w/Digium SwitchVox for about 6 years. **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar O. | IT External Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** We evaluated several products before deciding on SwitchVox. We initially went with a competitor and realized it did have all the some of the features we required. We then purchased SwitchVox and have been very happy with the product. It works. We haven't had any downtime due to technical issues. I highly recommend this product. **What do you dislike about Sangoma Unified Communications Platform?** We don't have a click to dial button in our Terminal Server MS-Outlook. **Recommendations to others considering Sangoma Unified Communications Platform:** I would highly recommend SwitchVox. It works, easy to configure, manage, provides improvements through updates on a regular basis. Technical support is very knowledgeable and solves issues in a very short time. Forum is packed with information. We purchased this product and never looked back. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** SwitchVox handles all our incoming and outgoing calls for the main office and one branch. ### 7. Great PBX, Very Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Zac G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like the flexibility to create menus to do all kinds of things like turn a IVR on and off & forward phones at the end of the day. **What do you dislike about Sangoma Unified Communications Platform?** - The android app needs some work. - Time frames should have the option to be 24 hour time - I'd like a way to simulate a different time and date for a phone so I can test time based rules. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Our staff is not very technical and we have made several menus with passwords to help them make changes themselves. ### 8. unimpressed **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **What do you dislike about Sangoma Unified Communications Platform?** Inability to record the origin or an assisted transfers, inability to separate queue login times when individuals are logged into multiple queues,inability to disconnect from a conference call without loosing both lines,inability to use multiple filters when searching recordings. email verification for faxes problematic, Reboot of system required for hold music volume adjustment, inability to set hold music volume at different levels for different queues, inability to export call log action details to spread sheet. Appointment features nonexistent. **Recommendations to others considering Sangoma Unified Communications Platform:** Check for cloud based PBX solutions first. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** basic reporting and communications. ### 9. Digium Switchvox takes the pain out of PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Tony M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Super easy to administrate. Once you've seen the lay of the land, everything comes together and makes sense. Finding your way around is cake. Creating an extension, re-assigning, or re-routing inbound or outbound calls at a granular level is cake. **What do you dislike about Sangoma Unified Communications Platform?** My primary dislike is the lack of diversity of reporting available. In my current version (6.3.6), there's no way to export data from several areas, which leaves HTML copy & paste as the only alternative. Granted, we are a few minor versions behind. **Recommendations to others considering Sangoma Unified Communications Platform:** This is the easiest and most appealing PBX I have ever had to manage. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Being able to manage everything in-house without expensive, certified administrators or maintenance agreements is a huge plus. And regarding maintenance agreements, Digium is extremely affordable! ### 10. Solid Phone System; Super Easy to Maintain **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff G. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** It is a solid phone system and has never left us down without phone service. Programming, recording, backing up, and restoration are all very simple and most can be automated. **What do you dislike about Sangoma Unified Communications Platform?** Some of the GUI is not very intuitive. But once you learn where everything is, it's not a big deal. **Recommendations to others considering Sangoma Unified Communications Platform:** We maintain a cold spare in the event of a failure. I would recommend it, but we have not had to ever fall back on the cold spare. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The system is superior to digital systems that require extensions to be hard wired to a particular jack. Being an IP system, it allows for a very nimble response time to adding new users or moving existing users to other workspace. ### 11. All in one bundle of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Sangoma Unified Communications Platform?** All inclusive product, great phones and support and all the features you would expect to have plus some. Easy to administer. **What do you dislike about Sangoma Unified Communications Platform?** I would like to see a modified IVR system, as I never minded working backwards to create IVR flow, large IVR structures get a bit confusing. Good planning on paper helps. My biggest item with the process is having large scale IVR's that I need to copy. I would like the ability to copy a IVR, this would allow me to make a developer copy of it and try it while changing things then always have a the ability to go back to the original if needed, or make a copy then change all the steps to new ones but keeping the same structure. Ive spent countless hours re-creating the same IVR's just to change a few things in the steps. **Recommendations to others considering Sangoma Unified Communications Platform:** Ready to go all inclusive system including mobility. Easy install, easy maintainability for users and administrator. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Call control, Installed at a high volume medical claims processor, complex IVR's help distribute the calls on schedules and queue control by the caller. ### 12. Switched to Switchvox from a hosted system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** We moved from a hosted Asterisk system to Switchvox when the hosted system just would not perform the way we expected it to. The Switchvox product met all of our needs and we really like having completely control over the system and how we use it. The management is simple and the hardware has been pretty good so far. **What do you dislike about Sangoma Unified Communications Platform?** Contacting Switchvox technical support can be troublesome and if you are not on the right plan they won't talk to you on the phone. The other big complaint I have is that the system license can only be registered a set number of times before you have to contact support. This has created problems for us during upgrade/restore procedures when it was difficult to get Switchvox on the phone to increase the license registrations. **Recommendations to others considering Sangoma Unified Communications Platform:** This system is best if you administer it yourself or have someone knowledgeable to administer. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We use Switchvox to run our entire phone network. It rings all of our phones for every incoming call which was a problem for the hosted systems to accomplish consistently. We also really appreciated the ability to receive faxes directly to a user's inbox as well as delivery voicemails via email the same way. ### 13. Happy Switchvox Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor E. | IS/Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like how easy it is to configure and use the system. Our old system didn't allow users to change their own settings and forwarding options. Giving them that ability was really nice. **What do you dislike about Sangoma Unified Communications Platform?** Some macro level admin functions for security aren't there. Ability to see logging of web users. Also, no ability to see how many conference lines are left open. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Switchvox was a defniite upgrade of our system. We've realized flexibility and ease of use. ### 14. We have been using the Switchvox appliances for more than 5 years now at Sanmina Globally **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Sangoma Unified Communications Platform?** The Switchvox system is so robust we have all basic features and without any additional licenses all the enhance features available in Switchvox. We are not into call center business so as a manufacture company this is the best phone system fits for our organization. Very cost effective, seemsless we can also intregate to our legacy Phones system. The best part we like is GUI interfaces for both admin and the end users. There can be lot of things possible with this appliance, its a UC solution but scope is limitless. For example we use Mobile app on cell phone for users, they just love it. **What do you dislike about Sangoma Unified Communications Platform?** Little unstable at sometime, like it freeze. But that is very rare occasion, since its an application run on our Virtual machine we feel it may be due to several factories. Considering the cost which is a fraction of other big manufaturer phone system its does it job very well. Depends on the nature of business we have choose wisely, if its a large call center may not be a good option. **Recommendations to others considering Sangoma Unified Communications Platform:** Its the best I have ever expericence and most important the cost. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** With this open source solution we can seemlessly intregate our legacy large Nortel PBX as a hybrid solution. ### 15. Digium has a quality product and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The platform is intuitive and user-friendly. The hardware and software does exactly what we need it to and many things can be customized. **What do you dislike about Sangoma Unified Communications Platform?** While I'm sure the size is pretty standard, I would like it if the desk phones took up less space. **Recommendations to others considering Sangoma Unified Communications Platform:** This product does more for our business than the other systems are capable of doing. Our office building had an expo in which several other phone providers appeared with their products. With an open mind, I asked questions about their services and more often than not, the responses were, "We don't have that yet but it's in the works." Digium/Switchvox has it and it works great! **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The Switchvox software allows me to manage the phones of all team members. I can reset passwords, add contacts, run productivity reports, and keep employees accountable by logging sign-in/out times. We can also easily see when team members are on calls so we don't interrupt them until they're done. ### 16. Switchvox is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox makes it easy to add new employee extensions, manage and change the IVR, view reports and watch an overview of every call we are handling. Its user interface is very friendly and easily maneuvered. Overall the system offers a lot of customization and features that have helped our business. **What do you dislike about Sangoma Unified Communications Platform?** One downside that I have noticed with the system is the number of measure I can have for a given report. It would be nice to be able to include more information on a single report instead of having to pull three reports to get everything I want. **Recommendations to others considering Sangoma Unified Communications Platform:** Try the demo and see for yourself why this system is ranked one of the best. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** With the Switchvox system we were able to easily track call routing and make changes to our company and phone system to help improve patient flow and get them to the right people more quickly and efficiently. We were able to cut wait times in half for patients calling in. ### 17. Decent affordable system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** The upside to using the system is the ease of use. Can easily setup IVR/call routing etc. Easy to use phones, **What do you dislike about Sangoma Unified Communications Platform?** Tech support, they do not seem to know their product. initial troubleshooting is so inaccurate and rarely helpful. Most issues require us in IT to determine root cause and request a fix or hardware from switchvox. i.e. "your issue is a broken pipe" - **Recommendations to others considering Sangoma Unified Communications Platform:** The support has not provided very good information. One of our issues was blamed on our switchvox product being at capacity. after purchasing an entire new system, we had the same issue. We found the issue on our end, but this was a large sum of money and now and extra phone system we have laying around. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** we use this as our main phone system. The benefits are the ability to easily add phones and manage the console. ### 18. Administrative Support Services Coordinator **Rating:** 3.0/5.0 stars **Reviewed by:** Mindelei W. | Administrative Support Services Coordindator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Honestly, I love the the interface is so easy to use and the screens are easy to read. **What do you dislike about Sangoma Unified Communications Platform?** I dislike that some phones have icons on the buttons as opposed to words. This has made it more difficult for some of our older staff members to use. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Switchvox allows us to ensure that the needs of our local population are met through ease of getting in touch with our staff members. ### 19. Excellent; very few issues if any. **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin S. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** There are so many areas that have improved our experience. Administration and settings changes have never been easier, the ease of calls (forwarding, voicemails, hold, etc.) is far superior than our previous system. It is a simple system to train new employees on, which has been essential as our company continues to grow. **What do you dislike about Sangoma Unified Communications Platform?** The system itself has no downside that I've seen in the year or so we have been working with it. The hardest part was in the beginning when we were switching systems. Overall a great experience. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Being able to efficiently see who is available for a call without contacting them prior to forwarding a call. ### 20. Switchvox is exactly what our company was looking for. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like the ability to make changes.. Add/Remove phone numbers.. Add/Remove Phone Extensions. I also have tied our custom CRM into Switchvox to track all calls to and from our clients. **What do you dislike about Sangoma Unified Communications Platform?** When you add and new extension .. you have to manually add that extension to each user's directory manually. Because each user has their own version of the directory. Would be nice if you could have a way to just put new extension into each user's last listing or their directory. **Recommendations to others considering Sangoma Unified Communications Platform:** Do it. The support is excellent. We had an outside provider install Switchvox.. and the system is so easy to use and maintain we have never needed to have the original provider return. I just use Switchvox's support. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** CRM integration, High cost of local phone company, Flexibility, add remove without needing to call a provider to make changes. ### 21. I've been using Switchvox for the last 5 years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox is a solid enterprise phone system at a reasonable price point. I think it's biggest benefit is the simplicity of use. When I started using Switchvox 5 years ago, I was still green in the telephony area. I was able to pickup and understand the platform with minimal effort and ease. **What do you dislike about Sangoma Unified Communications Platform?** I would say the biggest thing to dislike would be the additional feature set. For us, we only need basic phone and voicemail functionality. If you ran a call center environment, I don;t know how well Switchvox would stack up against the competition. **Recommendations to others considering Sangoma Unified Communications Platform:** If you need a solid offering in the SIP space - Switchvox is it. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are using Switchvox for basic phone features across all facilities in our company. The biggest benefit for us is getting into the SIP space at a fraction of the cost of other providers. ### 22. Equipment is reliable with a good display **Rating:** 4.0/5.0 stars **Reviewed by:** Jack D. | Sales Manager / President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Sangoma Unified Communications Platform?** The LCD display is easy to read and the speed dialer is easy to setup and use. **What do you dislike about Sangoma Unified Communications Platform?** Poor instructions. The company that sold us the system was not well trained and we never did get some of the features that we were promised. **Recommendations to others considering Sangoma Unified Communications Platform:** Make sure the selling agent knows what they are talking about and their promises are written down. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Lower cost of phone service. ### 23. Happy With My phone system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** How easy it is to use and to do changes on things that I need to work on. How I can get in a get calls that are recorded. I can control calls, I can create groups. that I really like because it is pretty easy to understand doing that. All and all I am pretty happy with the product I own here. **What do you dislike about Sangoma Unified Communications Platform?** Honestly, at the moment I can not tell you what I dislike about your product. I am pretty new to this and I have been happy with what I have been working with. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The call recordings I get is the biggest benefits. ### 24. Great system **Rating:** 3.5/5.0 stars **Reviewed by:** Brad H. | IT Director , Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like the web interface and the ability to forward a phone to a cell phone with the push of a button. **What do you dislike about Sangoma Unified Communications Platform?** I don't like the complexity of number masking. I called tech support a few time and we are still unable to dial some numbers. **Recommendations to others considering Sangoma Unified Communications Platform:** Its and easy to manage system that can be highly customized. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have solved the problem of sometimes having a receptionist and some times not. The phone system rings to a central phone and if no one picks up it rings everywhere. We also added DID numbers that helped redirect called to the right person without wasting others time. ### 25. Why I Like Switchvox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** One of the things I like best about Switchvox is the support. If I can't figure it out or need a suggestion on how to proceed with creating functionally they are very helpful. **What do you dislike about Sangoma Unified Communications Platform?** Not much to dislike. Wish it had more SIP and H323 integration for Video devices. Wish it was cheaper for Non-Profits. **Recommendations to others considering Sangoma Unified Communications Platform:** You will be very satisfied with Switchvox. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The mobile app is great for our on the go employees that need to reach other employees via contacts as well as having a caller ID that sends outbound recipients back to the main number when they try and call back. ### 26. Very solid PBX with nice features **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The system just runs and requires very little maintenance. Easy setup with only a few small issues to get around. Technical support is responsive and knowledgeable...there hasn't been any issues that haven't been solved. **What do you dislike about Sangoma Unified Communications Platform?** For the most part there isn't anything I dislike. I will say the cell phone app has been a challenge to get working and occasionally I have to restart the system software because the switchboard gets wonky. **Recommendations to others considering Sangoma Unified Communications Platform:** If you are looking for an easy do it yourself PBX for your business, this is the one! **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Efficient answering of phones and keeping road workers in the loop of the phone system. ### 27. It was simple enough to deploy relatively quickly with little experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** It was simple enough to deploy relatively quickly with little experience. I went through an extensive learning curve establishing our VoIP network. As a small non-profit school, we found all vendors were aggressivly pushing us towards extremely expensive systems that were meant for call centers and not schools. This was the right fit for us and I saved the school at least 50-60K. **What do you dislike about Sangoma Unified Communications Platform?** The licensing system was very confusing. The registration numbers and license numbers were a real hassle. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are a School. We need a lot of simple low complexity phones. many more phones than staff. This system has worked well for us. ### 28. 8 years in and still love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian A. | Owner/Managing Member, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Features and performance for the price is exceptional. Once you get over a handful of phones, the cost of could based systems is simply too high. Running our own Switchvox has saved us tremendous amounts of money of the years. **What do you dislike about Sangoma Unified Communications Platform?** The frequency of updates and new features has slowed a bit the last few years, but the system is still rock solid and an excellent value. **Recommendations to others considering Sangoma Unified Communications Platform:** If you have a virtualization cluster with high availability, run switchvox in VM form. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** With 100 extensions and numerous IVRs, Switchvox gives us complete control of our communications infrastucture, allowing us to reduce costs and increase productivity. ### 29. Amazing on boarding experience and support **Rating:** 5.0/5.0 stars **Reviewed by:** Per B. | Partner | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** On the rare occasion I have needed support with my VOIP service I have always been greeted with friendly and knowledgeable client success teams who as helped me solve the problem. **What do you dislike about Sangoma Unified Communications Platform?** Nothing really. Everything works as expected. Perhaps more integration options with client databases and pos systems **Recommendations to others considering Sangoma Unified Communications Platform:** plan ahead. schedule the time for the implementation process **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Better workflow, More professional image towards clients, Portability ### 30. It's good for what it is **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Good call quality, advanced feature set, cloud hosting, and easy to deploy **What do you dislike about Sangoma Unified Communications Platform?** Cloud hosted has a limited subset of features vs on-prem, Digium won't give you things like Single Sign On or Caller ID modifications if you're on a cloud instance. It's annoying but those features aren't worth the risk of having an on-prem PBX. **Recommendations to others considering Sangoma Unified Communications Platform:** Test every feature you have before go-live, configure your on-prem networks for QoS. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Our mobile work force is available from almost any corner of the world. Switchvox allows us to issue softphones to our users so they're able to stay in communication while outside of home base. ### 31. Great small business VOIP solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** I really like the ease of setup. The ability to customize for your office needs and scalability for any size office. The switchboard is wonderful to use and is a great feature for ease of use! Call logs are very useful and the tools in which to track the use by extensions. **What do you dislike about Sangoma Unified Communications Platform?** I don't like how you have to have a license for every phone you want to add to your system. I really do find it hard to find something to complain about, it really is a great system! **Recommendations to others considering Sangoma Unified Communications Platform:** It is totally worth it and will pay for itself in the long run and gives you full control of your system! **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have seen incredible savings to our monthly charges for phone communication needs! To be able to track usage is one of the greatest features! ### 32. VOIP phones are the way to go! **Rating:** 4.5/5.0 stars **Reviewed by:** Gail V. | Owner/Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** There are so many ways to configure our phone system. We answer our phones live, then transfer to the appropriate staff member. Very easy to navigate, great quality sound. **What do you dislike about Sangoma Unified Communications Platform?** When our internet or power goes out, our phones do not work. We feel lost! Maybe Switchvox could figure a solution to this issue. **Recommendations to others considering Sangoma Unified Communications Platform:** Check out and learn all the features. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Our business runs smoothly and professionally with Switchvox. We do not lose calls and we can customize our greetings. I can retrieve my messages from anywhere with the feature that sends the message to my email. ### 33. Support process needs support **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff D. | IT Technician, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** All in one VOIP solution that doesn't require much to set up. **What do you dislike about Sangoma Unified Communications Platform?** Not enough access to underlying Asterisk framework **Recommendations to others considering Sangoma Unified Communications Platform:** Get to know your support rep. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** All users are on VOIP. We have the entire company set up with reliable phone service. Allowing users to set call rules as they need for their jobs is a very useful feature. ### 34. VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Karla N. | Solutions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Being able to set up appropriate time frames and set up phones to transfer to cell phones. **What do you dislike about Sangoma Unified Communications Platform?** Not really a downside, but sometimes it's hard to figure out how to change settings but can usually find instructions online. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The switchvox app on the cell phone has been a game changer. We always have access to our phone lines. ### 35. Managing a multi-continent office with Switchvox **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** Being able to seamlessly helping clients from all over the world through our global offices. **What do you dislike about Sangoma Unified Communications Platform?** The help tools and the dashboard are not the most intuitive out there **Recommendations to others considering Sangoma Unified Communications Platform:** Ask for a checklist of resources and links, and help/support numbers in one email so you have it handy. There are several moving parts and it can get confusing. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Accent Network is a translation and localization company with project managers vendors and clients in all continents so being able to communicate seamlessly and always from a US phone number is vital to our operation. ### 36. Good call management tool for Small and medium businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Jann Heinrich S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2019 **What do you like best about Sangoma Unified Communications Platform?** The cloud interface is easy to navigate and customize. Customer service easy to reach. reception good. Access to network/interface also secured as there are built-in features that automatically restrict access to unrecognized IP/locations **What do you dislike about Sangoma Unified Communications Platform?** no caller ID for directly ported numbers. Also, Digium can work on a better call monitoring/distribution tool **Recommendations to others considering Sangoma Unified Communications Platform:** It's cost effective for businesses with multiple phone numbers and would want call handling managed easily. Ideal for small contact centers **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Our business has multiple products, with separate phone numbers. It was easier for us to manage this business feature wit Digium ### 37. Stable PBX, with easy setup and maintenance **Rating:** 4.0/5.0 stars **Reviewed by:** Felipe M. | IT Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The setup/configuration of Switchvox is extremely straightforward, and maintenance/upkeep requires minimal effort. Ever since upgrading to the newer Switchvox appliances, up-time is nearly 100%. **What do you dislike about Sangoma Unified Communications Platform?** We have found that most updates we have implemented have either introduced minor bugs or removed/disabled features that were not previously mentioned in release notes. For the most part, the bugs are cleared up in following patches but we have lost some functionality (though minor and not critical for core functionalities) throughout these updates. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Having a stable phone system allows us to focus on more critical aspects of our business. ### 38. Great System **Rating:** 3.5/5.0 stars **Reviewed by:** Brad H. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** We like the online web portal and how its highly configurable. It great for users to self manage and and configure. We also like the voicemail to email option. **What do you dislike about Sangoma Unified Communications Platform?** The phone number masking complexity. Would like an automated process for assigned number masking. **Recommendations to others considering Sangoma Unified Communications Platform:** Great system, don't buy from TBSO. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We solved the having and not having a full time receptionist. Its setup to sent to a receptions when they are here and then ring all when the receptionist is not around. There is also a automated menu system and DID's. ### 39. Easy to use, good feature set. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The switchboard is a very popular feature amongst the users here. **What do you dislike about Sangoma Unified Communications Platform?** Would be nice to have maybe some wizards to make setting everything up easier. **Recommendations to others considering Sangoma Unified Communications Platform:** Do an ROI, you will be surprised at the savings. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We were paying quite a bit for phone support and POTS lines, was able to save approximately 50k a year changing. ### 40. Easy Enough For A Novice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The ease of use is amazing, everything is where you would expect it to be. I had minimal knowledge of SIP, PBX, Trunks, etc before implementing this product but I have been blow away by how simple everything has been with the guidance of Digium and the sales team. **What do you dislike about Sangoma Unified Communications Platform?** Very little to dislike, potentially the support model could be a bit better. Would be nice to have techs call you back regarding tickets that have been submitted instead of just email support. **Recommendations to others considering Sangoma Unified Communications Platform:** If you are unsure, talk to a sales rep and ask for a trial. They are very low pressure but very willing to help. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The cost savings are great and the level of control and features we have is much greater than most systems that cost twice as much. ### 41. This was the easiest set up I have ever done **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle M. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I love our Digium Switchvox! I work in the IT field and our old Phone switch we had, I had to reboot it everyday due to calls not going out or coming in. I have only rebooted this once due to an update. **What do you dislike about Sangoma Unified Communications Platform?** The documentation I received with this unit was a little sparce, I ended up downloading a different version of the documentation. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** So much easier to use than our old phone switch, I do not have to reboot this switch everyday just to get calls to come in and out. ### 42. Full featured Phone System **Rating:** 3.0/5.0 stars **Reviewed by:** Jeff H. | IT Manager / Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Cost efficient full featured system that works in all environments. **What do you dislike about Sangoma Unified Communications Platform?** Features that are on a computer only work within a web browser. App for Outlook not updated to work well with later versions of Outlook **Recommendations to others considering Sangoma Unified Communications Platform:** Buy the larger appliance **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Very much a cost savings over many other similar products. Easy to setup and configure. ### 43. Comprehensive and Easy to Learn **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The navigation and UI are easy to understand, even entry-level IT personnel can manage to grasp the structure quickly and effectively. For the advanced administrator, there are features and tools that give hosting your own PBX the competitive advantage when compared to other systems. **What do you dislike about Sangoma Unified Communications Platform?** In my experience it does not interface well with older Polycom systems, it is, however, configurable to those systems with time and understanding. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Employee and Customer Time Management problems are solved with intuitive menus and advanced notification features. For Administrators, adding extensions, and phones are a snap. ### 44. Rock Solid and Feature packed **Rating:** 4.5/5.0 stars **Reviewed by:** matt b. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox has been rock solid with no real issues, and has all the features that we need. **What do you dislike about Sangoma Unified Communications Platform?** There really isn't anything that we dislike, other than some of the "cool" features are only available on Digium branded phones **Recommendations to others considering Sangoma Unified Communications Platform:** look at the digium phones **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Cost savings, and productivity increases over using standard phone system. ### 45. Easy to Configure Flexible Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Tim K. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** We have a number of different divisions that require unique configurations. Switchvox give us the ability to handle the needs of the call center, retail and wholesale locations easily. **What do you dislike about Sangoma Unified Communications Platform?** Would be nice to be able to have read-only access to the phone system database for custom reporting. **Recommendations to others considering Sangoma Unified Communications Platform:** There are many flexible options - cloud, appliance and in-house server. Check out what is best for your organization. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** In the past we needed to hire contractors for even some of the most basic configuration changes. Now we do all our support in-house. ### 46. Use digium at workplace. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like that the customer service/help line is always available, quick to respond and very helpful and able to explain what is going on with the system. **What do you dislike about Sangoma Unified Communications Platform?** I just do not like the touch screen phone. It is not the easiest or quickest to use and sometimes I push the wrong button... I am old school and my preference is to have physical buttons. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The only thing that is hard to manage is the favorite contacts. I have to log in online to change any settings which I find confusing. ### 47. Great Idea, Has a Few Kinks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Sangoma Unified Communications Platform?** I work remotely. It's super helpful that my HQ can forward calls straight to me as though I'm right there in the office. **What do you dislike about Sangoma Unified Communications Platform?** The app is tweaky sometimes. You have to be connected to wi-fi to use it, and even then I've missed a couple calls. I've also answered a few calls only to have it be a dead connection, so I have to hang up and call the person back. I've also gotten voicemails with my phone open and in my hand even though it never rang. **Recommendations to others considering Sangoma Unified Communications Platform:** I really like it so far, they just need to iron out some kinks. 5/3/2019 **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** It's already a great alternative to the standard phone companies. Once they iron out the kinks it will be great. ### 48. no issues ever **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** it was her when i started with the company. since then several vendors pitched us but why change if it's working well? **What do you dislike about Sangoma Unified Communications Platform?** -can't say because we never have issues. we partner with Digium who helps us with issues, but it has always been internal company issues that cause problems. Switchvox is not the issue **Recommendations to others considering Sangoma Unified Communications Platform:** Satisfied, great support. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** I just know when we did have questions my office manager reports stellar service and quick response. it 's never on your end, it's always something we did with our phones. ### 49. Love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** We're expanding our remote work and flex work policies, and it's been great to have the ability to forward phones/use the app while people are out of the office. **What do you dislike about Sangoma Unified Communications Platform?** No downsides, really! It can be a little confusing because it does so much, but overall is very easy to use and we really enjoy it. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The ease of access from anywhere is our major benefit with Switchvox, and it's really solved a lot of related problems from staff being in or out of the office. ### 50. More Than Just a Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I love the ability to log into the Digum Switchvox website as Admin and manage extensions, add phones using the Feature Packs, check phone logs and more. Everything is right at the click of a button. Very fleixible. **What do you dislike about Sangoma Unified Communications Platform?** I do not like the flashing voice message indicator that continues after a phone has been reset. It does eventually go away, however some of my end users would attempt to retrieve messages that does not exist. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** With the ability to give direct numbers to my lead customer service reps, we have all calls monitored via the switchboard and emergenccy calls only to call direct. We are also able to block calls thatwe have identified as Spam Callers. This has streamlined employees from receiving the 'unwanted' calls. ## Sangoma Unified Communications Platform Discussions - [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for) - [View Sangoma Unified Communications Platform pricing details and edition comparison](https://www.g2.com/products/sangoma-unified-communications-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+17%3A28%3A23+-0500&secure%5Bsession_id%5D=4efb1a44-97d8-4c1d-bffa-a7ec7b5830b3&secure%5Btoken%5D=eac73032fe11295d67133ec27a37f40eeda5dba13f45ddfa06c972515f28394e&format=llm_user) ## Sangoma Unified Communications Platform Integrations - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Poly.AI](https://www.g2.com/products/poly-ai/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sugar CRM Connector](https://www.g2.com/products/sugar-crm-connector/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sangoma Unified Communications Platform Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Cross-system Integration - Adaptive Learning **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Sangoma Unified Communications Platform Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews)