"I liked that it didn't involve me having to speak to parents and then relaying the information to switchfast. They took parents information and dealt with them directly. It was great that it was not in my hands to be dealt with."

"I like the fact that they are very professional and super responsive. Once they receive a ticket, they auto-respond immediately. Once they are ready to schedule, there is another email to select a time that works best for you. Once you schedule, they are super timely with calling. You have complete visibility into the status of you ticket at all times. Once they complete the task, there is..."

"The personalities on their team. They can be funny and good-humored as they help. I've rarely had anyone interact in a rude manner with me even when I have called quite frustrated---broken wires in my hand and a team on 7 upset bankers staring at me and expecting me to do something about the problem."

"They are fun to talk to while I wait; never a boring or cold interaction."

"They are always fast to respond to inquiries, helpful and friendly."