Switchfast Technologies Reviews & Product Details

My office email was spammed while our server was on transitioning mode and this email spammed problem (due to my opening a fake client's email) had affected 90% of our clients whom I have email contact with and Switchfast did what they needed to do get my email cleaned. They had suggested what I needed to reply to our clients and suggested what they needed do avoid the problem I had encountered. Since then any email I get that I am not sure they are there to check on it and let me know and get the problem solved.

VPN for our home computers to get connected to office computer - they had gone beyond as they worked on my time frame after work hours rather than constrict me to office hours. Happily working from home when need to be.

Upgrades from window 7 to windows 10 - before covid time- they had someone in our office working on each computer to get upgraded correctly and quickly.

Timely manner with our semi annual password changes that we need. We get a reminder, confirmation and check up to make sure everyone is updated.

Everyday small problems or questions are answered and resolved in short period of time. Review collected by and hosted on G2.com.

Help with my VPN connection and they try to answer any computer I may have that would help me in getting better connection from home to work. Review collected by and hosted on G2.com.

Switchfast has been our IT support partner since 2012. They provide proactive remote monitoring, spam protection, backups, and anything else that falls under the IT umbrella. They've helped us with an office move experiencing no downtime, and provide budgeting and planning assistance as we grow. They have also assisted with cybersecurity questions when we've had them. Review collected by and hosted on G2.com.

I appreciate the ability to schedule when a technician calls you to resolve issues, and prompt responses from their team. They set the right expectations. Predictable, honest. Always solving for the customer. Review collected by and hosted on G2.com.

Every time I run into an IT issue, I can count on Switchfast to help me resolve the problem. They make it easy to contact them, are very responsive and good at keeping you in the loop, and they follow up after they provide a solution to make sure you're back on track. They are easy to work with and friendly while remaining professional. Review collected by and hosted on G2.com.

The best thing about Switchfast is the ease of submitting a ticket. Review collected by and hosted on G2.com.

We use SwitchFast as out IT support. They manage helpdesk, telecommuting, license management etc. Review collected by and hosted on G2.com.

I like the fact that they are very professional and super responsive. Once they receive a ticket, they auto-respond immediately. Once they are ready to schedule, there is another email to select a time that works best for you. Once you schedule, they are super timely with calling. You have complete visibility into the status of you ticket at all times. Once they complete the task, there is another communication for the ticket to be closed as well as a survey. I love the concept - it works really well. Review collected by and hosted on G2.com.

My recent experience was for overall computer lag. Checked all components and updated all programs. Was able to determine and recommend that I be ordered a new machine. Very happy with how quickly it took to diagnose. Prior to this there were several other tickets we had worked through; program installations, issues with Outlook, issues with Adobe, etc. Review collected by and hosted on G2.com.

That I was able to pick a time slot for them to reach out to me. Not only this but if I am on a call with a client when they reach out, I don't miss my slot - I can call them back when it's convenient. And they remote right in and take care of it; super easy, quick, and efficient. Review collected by and hosted on G2.com.

Switchfast manages our IT needs -- from security and remote support to hardware and more. Whenever we need help, they're always quick and responsive, which helps us avoid downtime. Review collected by and hosted on G2.com.

Everyone on the Switchfast team is helpful and knowledgeable. You always know you're working with someone who not only knows what they're doing but genuinely cares about helping you. Review collected by and hosted on G2.com.

I had unknowingly switched the preferences on my computer for Adobe X, I called Switchfast and told them I had no idea what exactly I had done, but explained that I was having problems saving and sending documents. (That can be tricky when you are a bookkeeper at a business who sends all kinds of documents with changeable versions) It took Switchfast less than a minute to fix the issue. I love that he also told me what he did and showed me how to fix it again if need be. He took the time to explain the difference with the settings and what they would mean to me. I really feel like I learned something. He was very patient with me too. Thank you Switchfast! Review collected by and hosted on G2.com.

The time he took with me to not only fix my problem, but to explain to me why it should be a certain way for my needs. Review collected by and hosted on G2.com.

I have had a few Microsoft Outlook issues, where I would get send/received errors. As soon as i call them they are able to connect with a technician. The conversation starts out with what are the issues I am having and how it affects my workload. Afterwards the technician will take control of my laptop to investigate the issues. Sometimes it gets resolved right away, otherwise they escalte to higher department and provide an update on a daly basis. Review collected by and hosted on G2.com.

That the team is easily accessible with just a phone call and worked diligently to resolve my issues. They also do a very good job with following up consistently to make sure the issue has been resolved typically until a week later. If there ever is not a technician available you can leave a voice mail and they well get back to you pretty quickly Review collected by and hosted on G2.com.

Switchfast is the third party tech provider that our company works with. They resolve all sorts of tech and computer issues that we face on a daily basis and are available via phone, email and in-person on certain days of the week. They assist on ensuring that security measures are put in place per our company policies. Review collected by and hosted on G2.com.

Their response time on tasks is very good. They also follow up by phone which is great especially for urgent issues. They also assist on computer / monitor set up, which is helpful for a someone not very good at it. Also, they have a good team of experts who know their stuff and are able to try different workarounds to resolving issues. They will also not hesitate to escalate issues to more experienced technicians, which I appreciate. Review collected by and hosted on G2.com.

This time, they helped me with a simple distribution list update. Review collected by and hosted on G2.com.

The personalities on their team. They can be funny and good-humored as they help. I've rarely had anyone interact in a rude manner with me even when I have called quite frustrated---broken wires in my hand and a team on 7 upset bankers staring at me and expecting me to do something about the problem. Review collected by and hosted on G2.com.

Swithfast is our everyday IT company that runs absolutely everything having to do with our network and PC's. Review collected by and hosted on G2.com.

I love that Swithfast can control our PC's remotely to take care of any issues that we are having. Review collected by and hosted on G2.com.

Day to day IT issues: network issues, MS Office issues, equipment set up, VPN set up, permissions Review collected by and hosted on G2.com.

SwitchFast is very efficient. If it takes more then a few minutes to figure out the problem, they will not make you stay on the line for an hour - they will let you go and get back to you as soon as they have a solution. Also, they are great at communicating. Review collected by and hosted on G2.com.

I have recently joined my company and onboarding was all done smoothly and efficiently remotely. The engineers were knowledgeable and prompt in responding to request and getting the matter resolved. I had no issues with them at all. Recommended. Review collected by and hosted on G2.com.

The even followed up with phone call to ensure the matter was resolved. Till I felt comfortable they stayed on the phone and helped out. Review collected by and hosted on G2.com.

I have gained more responsibilities at work and therefore was required to get a new machine. SF received the machine first and did most of the set up before it even got to me. This most recent ticket I needed taken care of was setting up 'Box Drive' for me. Review collected by and hosted on G2.com.

Every technician that has helped me has been so nice and knowledgeable, I like that they seem to not mind my layman's various computer and technology questions, haha. Review collected by and hosted on G2.com.

As a small business, we do not have internal capacity to manage our own IT. Switchfast oversees and maintains our network as well as all of our user devices. Review collected by and hosted on G2.com.

They appreciate that we are not IT experts, and (for the most part) translate IT issues into language we understand. Review collected by and hosted on G2.com.

Switchfast provides us computer and network support, as well as help desk services. Review collected by and hosted on G2.com.

The staff is friendly and responsive to our staff's needs. They have been flexible with our ever changing needs. Review collected by and hosted on G2.com.

Anything from setting up multiple monitors through my docking station to issues with logging into the VPN to issues logging into my computer, Switchfast can do it. Review collected by and hosted on G2.com.

I enjoy how friendly they are as well as how effective they are. There has never been a time where they couldn't fix the problem at hand. Review collected by and hosted on G2.com.

Switchfast usually helps me with computer problems, such as needing to update my programs, helping me access various drives that my company uses, and also resetting my account/password when I got a virus once. Review collected by and hosted on G2.com.

I never have to wait to talk to someone from Switchfast and tell them the problem I'm experiencing. Also, they're very good at keeping my updated on a resolution to the problem I'm having. Review collected by and hosted on G2.com.

I have had a few issues with my email lately and Switchfast was quick to hop on a call with me to fix the issues. They were quick and fixed everything within minuets and explained the issue so I could handle it myself if it ever were to come up again! Review collected by and hosted on G2.com.

That they are able to remote into my computer Review collected by and hosted on G2.com.

In this case I was having a hard time installing an "add-in" for Marketo into outlook. I had tried the install myself several times and it never worked. Aaron (i believe), was quick to call me after I submitted my email request. He was courteous and professional on the phone. He tried to help with the conventional approach but things weren't working. he did further research and was able to ultimately get me a solution. It took only a few minutes and we were able to get it installed. Very helpful! Review collected by and hosted on G2.com.

The speed of response and the helpfulness.They always reply to me as quickly as possible. With technology even a few minutes feels like forever so its nice that they have a sense of urgency. Review collected by and hosted on G2.com.

Keyboard not working and troubleshooting multiple keyboard issues Review collected by and hosted on G2.com.

The people are understanding and educated on the topic Review collected by and hosted on G2.com.

Switchfast helps with everything from computer and server maintenance, to helping us set up our online remote workspaces Review collected by and hosted on G2.com.

Switchfast is quick to answer calls and requests, and makes sure the issue gets taken care of. Review collected by and hosted on G2.com.

I had an email issue that certain email groups I was included in were bouncing and we also had an issue with our security system being offline that required SF to work with Johnson Controls to fix. Review collected by and hosted on G2.com.

The ease that Switchfast called to discuss the issue and remoted in to my computer to make sure they understood the issue. Review collected by and hosted on G2.com.

Whether it has been driver updates, screen display issues or downloading needed software the Switchfast team has been there to answer the call. Review collected by and hosted on G2.com.

Their quick response when help is needed. Review collected by and hosted on G2.com.

When getting the password changed on my production network, Switchfast set a date and time so that there was no interruption in my workflow. Review collected by and hosted on G2.com.

There is always someone available to answer calls. Review collected by and hosted on G2.com.