The G2 on SweetHawk

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/6/2021

"Sweethawk Field conditions app has simplified categorizations"

4/5

What do you like best about SweetHawk?

Using the sweethawk field conditions app has allowed my team to triage information and label categorization sfor incoming support tickets. When tracking support inquiries back to root causes, this has been very helpful. Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

there has not been very much in terms of user documentation when first using their app indetegrations for zendesk. However, contacting the customer support team has been helpful to answer the questions necessary. Review collected by and hosted on G2.com.

Kelly S.

System Support Specialist

Mid-Market (51-1000 emp.)

9/19/2019

"Great tools to use within Zendesk!"

5/5

What do you like best about SweetHawk?

Setup is not hard to learn, even if you're not very tech-savvy. And day-to-day use is very easy! We use SweetHawk Tasks and SweetHawk Reminders. Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

I would say I'm beginner-tech-savvy, but I haven't really had any complaints about the integration/software itself. We were able to get it set up to do what we needed it to do and so far have not run into any problems or significant glitches. Review collected by and hosted on G2.com.

Recommendations to others considering SweetHawk:

We use SweetHawk Tasks and SweetHawk Reminders within our Zendesk Support. They are both very valuable tools and integrating them has been seamless and problem-free. The products probably have even more potential than what we are using them for, but even for the very basic use we get out of them, they are great tools for us to help support our customers better. Review collected by and hosted on G2.com.

What problems is SweetHawk solving and how is that benefiting you?

SweetHawk is helping us to bring consistency and thoroughness to our processing of routine requests (via SweetHawk Tasks) and preventing requests that aren't immediately solvable from slipping through the cracks. Our Agents love and have come to depend on Reminders in particular. Review collected by and hosted on G2.com.

4.1 out of 5 stars

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