---
title: SweetHawk Reviews
meta_title: 'SweetHawk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how SweetHawk works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 12
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Development
  url: https://www.g2.com/categories/development
---


# SweetHawk Reviews
**Vendor:** Sweethawk  
**Category:** [API Marketplaces](https://www.g2.com/categories/api-marketplace)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 12
## About SweetHawk
SweetHawk builds powerful workflow apps that extend the functionality of Zendesk and allow organisations to leverage the true power of the platform. Whether you're needing to track your tasks better, get approvals faster or you simply need to remember to get back to that customer after you've closed their ticket... You're sure to find at least one of their apps to improve your day to day efficiency in Zendesk. 1000's of customers (large and small) use SweetHawk apps to: - Save time & money - Enforce process (ITSM / Change Management) - Ensure quality and SLA's - Stay compliant - Reduce agent training time - Continuously improve the agent and customer experience Our apps add pivotal functionality like: - Comprehensive tasks & sub-ticketing - Calendar integrations - Watertight approval processes - Customisable popup notifications - NPS surveys and more!




## SweetHawk Reviews
  ### 1. SweetHawk has great potential

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** December 15, 2022

**What do you like best about SweetHawk?**

I love the automation aspect. It saves time and brain toil

**What do you dislike about SweetHawk?**

I don't think it is the easiest to use. I found it confusing to set up a ticket and to edit existing ones

**What problems is SweetHawk solving and how is that benefiting you?**

SweetHawk is helping build automation in ZenDesk tickets. It benefits me by saving time building re-ocurring tickets

  ### 2. Custom Zendesk apps

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2022

**What do you like best about SweetHawk?**

I am able to get notifed on tickets when being tagged

**What do you dislike about SweetHawk?**

The notifications can get cluttered and not so effective

**What problems is SweetHawk solving and how is that benefiting you?**

I am actually looking to step away from Sweethalk

  ### 3. Sweethawk Field conditions app has simplified categorizations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2021

**What do you like best about SweetHawk?**

Using the sweethawk field conditions app has allowed my team to triage information and label categorization sfor incoming support tickets. When tracking support inquiries back to root causes, this has been very helpful.

**What do you dislike about SweetHawk?**

there has not been very much in terms of user documentation when first using their app indetegrations for zendesk. However, contacting the customer support team has been helpful to answer the questions necessary.

**What problems is SweetHawk solving and how is that benefiting you?**

Sweethawks fiiel docnditions app has allowed my team to triage and assign support ticket sin Zendesk appropriate conditions that follow a logical format for categorization.


## SweetHawk Discussions
  - [What is SweetHawk used for?](https://www.g2.com/discussions/what-is-sweethawk-used-for)

- [View SweetHawk pricing details and edition comparison](https://www.g2.com/products/sweethawk/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-10+15%3A57%3A15+-0500&secure%5Bsession_id%5D=363c22c6-67f5-4296-91bb-1cf4c3448052&secure%5Btoken%5D=24139607255d2cfd45a0a3e3400b299c65d9e78294388b1425c7352d3f68951b&format=llm_user)


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