--- title: SweetHawk Reviews meta\_title: 'SweetHawk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how SweetHawk works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # SweetHawk Reviews & Product Details SweetHawk builds powerful workflow apps that extend the functionality of Zendesk and allow organisations to leverage the true power of the platform. Whether you're needing to track your tasks better, get approvals faster or you simply need to remember to get back to that customer after you've closed their ticket... You're sure to find at least one of their apps to improve your day to day efficiency in Zendesk. 1000's of customers (large and small) use SweetHawk apps to: - Save time & money - Enforce process (ITSM / Change Management) - Ensure quality and SLA's - Stay compliant - Reduce agent training time - Continuously improve the agent and customer experience Our apps add pivotal functionality like: - Comprehensive tasks & sub-ticketing - Calendar integrations - Watertight approval processes - Customisable popup notifications - NPS surveys and more! * * * Seller [Sweethawk](https://www.g2.com/sellers/sweethawk) Discussions [SweetHawk Community](https://www.g2.com/products/sweethawk/discuss) Languages Supported English Overview by Peter Godden (Become the superhero of your support team) Show More ## Pricing Pricing provided by SweetHawk. ### Super Suite (all apps) From $10 /agent/month [ View More Pricing Information ](https://www.g2.com/products/sweethawk/pricing) ## Top-Rated Alternatives [ ![Zapier](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ ![MuleSoft Anypoint Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MuleSoft Anypoint Platform") MuleSoft Anypoint Platform 4.5/5(775) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) [ ![Integrately](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Integrately") Integrately 4.7/5(709) ](https://www.g2.com/products/integrately/reviews) [ View All Alternatives ](https://www.g2.com/products/sweethawk/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![David C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David C.") DC David C. Head of Global Information Technology Support Mid-Market (51-1000 emp.) 7/15/2024 "Absolutely necessary for the operation of our IT division" 5/5 What do you like best about SweetHawk? SweetHawk does everything that Zendesk doesn't. SweetHawk handles lists and approvals and it helps us run our IT effectlvly. Review collected by and hosted on G2.com. What do you dislike about SweetHawk? If you turn off SweetHawk or let the trial expire it can break your ZenDesk. Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? ZenDesk does not do checklists or approvals. SweetHawk fills in the gaps in ZenDesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Atendi M. IT Manager Information Technology and Services Mid-Market (51-1000 emp.) 1/17/2024 "My Experience With SweetHawk - Very Productive Yet Affordable" 4.5/5 What do you like best about SweetHawk? First, I like that implementing SweetHawk is easy and it comes with lots of helpful features The software integrates seamlessly with other tools such as Zendesk and makes boosting business productivity easy Using it is straightforward and it is cost effective making it ideal for business use. Review collected by and hosted on G2.com. What do you dislike about SweetHawk? With SweetHawk, there has been nothing to complain about and it is very useful. Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? We have used it to better productivity and works well with Zendesk Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JT John T. Information Technology and Services Mid-Market (51-1000 emp.) 9/6/2023 "Ultimate Solution for Increased productivity" 5/5 What do you like best about SweetHawk? Even though it is not the user friendly their customer support team is incredibly helpful. The notifications can get a bit overwhelming. Overall I dont have any complaints, about the integration. Review collected by and hosted on G2.com. What do you dislike about SweetHawk? The lack of instructions lor tutorias makes it difficult to fully utilize all its features. It shows potential, for automation. Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? With its user interface and powerful features it has significantly improved our workflow to provide customer assistance. Our company has experienced a rise, in customer contentment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Principal Engineer Enterprise (\> 1000 emp.) 7/19/2022 "All the apps you did and didn't know you needed in Zendesk." 5/5 What do you like best about SweetHawk? Not only do they already have just about everything you might need when working with Zendesk, but their team is also very receptive to feedback, and often make changes based on what their customers are saying. Review collected by and hosted on G2.com. What do you dislike about SweetHawk? Nothing really - only that they raise your expectations for applications and support that often other companies cannot match! Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? They have helped us integrate Google Calendar into Zendesk, allowing for the scheduling of ticket tasks and changes seamlessly. They have also given us functionality like Approvals on Zendesk tickets, Tasklists attached to tickets which includes sub tickets, and Recurring tickets. Review collected by and hosted on G2.com. Show More 8/16/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dylan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan H.") DH Dylan H. Business Analyst and Customer Support Small-Business (50 or fewer emp.) 8/16/2022 "A stack of apps for your Zendesk tickets" 4.5/5 What do you like best about SweetHawk? We use 6 sweethawk apps and love them all but I personally use reminders the most as its helps me manage my customer support flow best Review collected by and hosted on G2.com. What do you dislike about SweetHawk? Not a lot. They work solidly and seem like they are a part of Zendesk Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? Sweethawk helps us keep on top of a busy volume of support tickets by giving us the additional tools to manage client expectations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Zale G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zale G.") ZG Zale G. WX Manager Enterprise (\> 1000 emp.) 2/1/2022 "Sweethawk" 4.5/5 What do you like best about SweetHawk? The automation makes it a great tool in zendesk Review collected by and hosted on G2.com. What do you dislike about SweetHawk? Configuration of the tool was a bit cumbersom Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? Automating preventative maintenance tasks for my team Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KS Kelly S. System Support Specialist Mid-Market (51-1000 emp.) 9/19/2019 "Great tools to use within Zendesk!" 5/5 What do you like best about SweetHawk? Setup is not hard to learn, even if you're not very tech-savvy. And day-to-day use is very easy! We use SweetHawk Tasks and SweetHawk Reminders. Review collected by and hosted on G2.com. What do you dislike about SweetHawk? I would say I'm beginner-tech-savvy, but I haven't really had any complaints about the integration/software itself. We were able to get it set up to do what we needed it to do and so far have not run into any problems or significant glitches. Review collected by and hosted on G2.com. Recommendations to others considering SweetHawk: We use SweetHawk Tasks and SweetHawk Reminders within our Zendesk Support. They are both very valuable tools and integrating them has been seamless and problem-free. The products probably have even more potential than what we are using them for, but even for the very basic use we get out of them, they are great tools for us to help support our customers better. Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? SweetHawk is helping us to bring consistency and thoroughness to our processing of routine requests (via SweetHawk Tasks) and preventing requests that aren't immediately solvable from slipping through the cracks. Our Agents love and have come to depend on Reminders in particular. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SweetHawk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SweetHawk ](https://www.g2.com/products/sweethawk/discussions/new) GU Guest User What is SweetHawk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sweethawk-used-for) [ View all Discussions ](https://www.g2.com/products/sweethawk/discuss) ## Pricing Options Pricing provided by SweetHawk. ### Super Suite (all apps) From $10 /agent/month [ View More Pricing Information ](https://www.g2.com/products/sweethawk/pricing) ##### Categories on G2 [API Marketplace](https://www.g2.com/categories/api-marketplace) ##### Explore More [Top tools for managing and prioritizing software bugs](https://www.g2.com/discussions/top-tools-for-managing-and-prioritizing-software-bugs)[What connected worker solution has the strongest offline mobile support and digital logbook capabilities for field teams that regularly work without connectivity?](https://www.g2.com/discussions/what-connected-worker-solution-has-the-strongest-offline-mobile-support-and-digital-logbook-capabilities-for-field-teams-that-regularly-work-without-connectivity)[What shopping cart app is most user-friendly for selling digital downloads and memberships together from the same storefront without hacking multiple tools together?](https://www.g2.com/discussions/what-shopping-cart-app-is-most-user-friendly-for-selling-digital-downloads-and-memberships-together-from-the-same-storefront-without-hacking-multiple-tools-together) [Top-rated API management tools for developer portals](https://www.g2.com/discussions/top-rated-api-management-tools-for-developer-portals)[Top-rated event planning platforms for multi-day events](https://www.g2.com/discussions/event-planning-top-rated-event-planning-platforms-for-multi-day-events)[Best software for integrating container monitoring with CI/CD](https://www.g2.com/discussions/best-software-for-integrating-container-monitoring-with-ci-cd) [Show MoreShow Less](javascript:void(0);)