--- title: SweetHawk Reviews meta\_title: 'SweetHawk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how SweetHawk works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # SweetHawk Reviews & Product Details SweetHawk builds powerful workflow apps that extend the functionality of Zendesk and allow organisations to leverage the true power of the platform. Whether you're needing to track your tasks better, get approvals faster or you simply need to remember to get back to that customer after you've closed their ticket... You're sure to find at least one of their apps to improve your day to day efficiency in Zendesk. 1000's of customers (large and small) use SweetHawk apps to: - Save time & money - Enforce process (ITSM / Change Management) - Ensure quality and SLA's - Stay compliant - Reduce agent training time - Continuously improve the agent and customer experience Our apps add pivotal functionality like: - Comprehensive tasks & sub-ticketing - Calendar integrations - Watertight approval processes - Customisable popup notifications - NPS surveys and more! * * * Seller [Sweethawk](https://www.g2.com/sellers/sweethawk) Discussions [SweetHawk Community](https://www.g2.com/products/sweethawk/discuss) Languages Supported English Overview by Peter Godden (Become the superhero of your support team) Show More ## Pricing Pricing provided by SweetHawk. ### Super Suite (all apps) From $10 /agent/month [ View More Pricing Information ](https://www.g2.com/products/sweethawk/pricing) ## Top-Rated Alternatives [ ![Zapier](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ ![MuleSoft Anypoint Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MuleSoft Anypoint Platform") MuleSoft Anypoint Platform 4.5/5(775) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) [ ![Integrately](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Integrately") Integrately 4.7/5(709) ](https://www.g2.com/products/integrately/reviews) [ View All Alternatives ](https://www.g2.com/products/sweethawk/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/15/2022 "SweetHawk has great potential" 3.5/5 What do you like best about SweetHawk? I love the automation aspect. It saves time and brain toil Review collected by and hosted on G2.com. What do you dislike about SweetHawk? I don't think it is the easiest to use. I found it confusing to set up a ticket and to edit existing ones Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? SweetHawk is helping build automation in ZenDesk tickets. It benefits me by saving time building re-ocurring tickets Review collected by and hosted on G2.com. Show More 1/12/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC Verified User in Computer Hardware Mid-Market (51-1000 emp.) 8/19/2022 "Custom Zendesk apps" 4/5 What do you like best about SweetHawk? I am able to get notifed on tickets when being tagged Review collected by and hosted on G2.com. What do you dislike about SweetHawk? The notifications can get cluttered and not so effective Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? I am actually looking to step away from Sweethalk Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/6/2021 "Sweethawk Field conditions app has simplified categorizations" 4/5 What do you like best about SweetHawk? Using the sweethawk field conditions app has allowed my team to triage information and label categorization sfor incoming support tickets. When tracking support inquiries back to root causes, this has been very helpful. Review collected by and hosted on G2.com. What do you dislike about SweetHawk? there has not been very much in terms of user documentation when first using their app indetegrations for zendesk. However, contacting the customer support team has been helpful to answer the questions necessary. Review collected by and hosted on G2.com. What problems is SweetHawk solving and how is that benefiting you? Sweethawks fiiel docnditions app has allowed my team to triage and assign support ticket sin Zendesk appropriate conditions that follow a logical format for categorization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SweetHawk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SweetHawk ](https://www.g2.com/products/sweethawk/discussions/new) GU Guest User What is SweetHawk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sweethawk-used-for) [ View all Discussions ](https://www.g2.com/products/sweethawk/discuss) ## Pricing Options Pricing provided by SweetHawk. ### Super Suite (all apps) From $10 /agent/month [ View More Pricing Information ](https://www.g2.com/products/sweethawk/pricing) ##### Categories on G2 [API Marketplace](https://www.g2.com/categories/api-marketplace) ##### Explore More [Top tools for managing and prioritizing software bugs](https://www.g2.com/discussions/top-tools-for-managing-and-prioritizing-software-bugs)[What connected worker solution has the strongest offline mobile support and digital logbook capabilities for field teams that regularly work without connectivity?](https://www.g2.com/discussions/what-connected-worker-solution-has-the-strongest-offline-mobile-support-and-digital-logbook-capabilities-for-field-teams-that-regularly-work-without-connectivity)[What shopping cart app is most user-friendly for selling digital downloads and memberships together from the same storefront without hacking multiple tools together?](https://www.g2.com/discussions/what-shopping-cart-app-is-most-user-friendly-for-selling-digital-downloads-and-memberships-together-from-the-same-storefront-without-hacking-multiple-tools-together) [Top-rated API management tools for developer portals](https://www.g2.com/discussions/top-rated-api-management-tools-for-developer-portals)[Top-rated event planning platforms for multi-day events](https://www.g2.com/discussions/event-planning-top-rated-event-planning-platforms-for-multi-day-events)[Best software for integrating container monitoring with CI/CD](https://www.g2.com/discussions/best-software-for-integrating-container-monitoring-with-ci-cd) [Show MoreShow Less](javascript:void(0);)