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Swarmica

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Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition anymore! The swarming Intelligence of the team will always be with each of the agents does not matter if he/she works for a long time or newcomer! Besides that your knowledge will always be up2dated and 100% fit to what your customers are looking for at the given moment! Reduce your Support costs down to 25% and more through Volume Deflection and Average Handling Time improvement! No harsh with complex training, installation guides, or spending cash on implementation. Swarmica will do everything for you gaming the processes and guiding your team on what to do! It’s not just a tool. It’s a measurement and automated framework which guides you from the very beginning to the level of amazing efficiency.

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