I really appreciate how helpful the account managers are at Swap Commerce. They respond quickly and provide clear guidance on complex questions, which makes the delivery process run smoothly. Their support has been invaluable in keeping everything on track. Review collected by and hosted on G2.com.

The main challenges with Swap Commerce are label creation and slower response times from customer care. These areas can sometimes cause delays, though they don’t completely hinder the overall service. Review collected by and hosted on G2.com.

The usability from the customers side of things, by having it really straight forward it has certainly helped customers navigate the returns process. Review collected by and hosted on G2.com.

There are features which are hidden and uneditable by our team, the control of all aspects of the application should always be with us the customer to ensure that we are not over running support teams. Review collected by and hosted on G2.com.

The customer facing portal is excellent and very customisable.

Their return carrier rates are amazing!

They're continually innovating and adding value, the return rules were an excellent addition, as well as the options for retaining revenue and keeping your customer.

Overall saved our company a lot of money and time.

Helpful and friendly account managers too. Review collected by and hosted on G2.com.

There are occasional issues with label creation, but other than that i've not experienced a downside. Review collected by and hosted on G2.com.

Swap have been nothing short of superb, with seamless onboarding and implementation, support and strategy. The ease of use internally and excellent UX has allowed the product to sit proudly in our tech stack. Review collected by and hosted on G2.com.

In the US, you cannot offer exchanges for a different product other than one already purchased. Review collected by and hosted on G2.com.

The ability to retain revenue through credit or exchanges and see this broken down in reporting is massive for us. Review collected by and hosted on G2.com.

This is a positive and a negative. They are great at releasing new products but sometimes there are features within their core product (returns) that need updated or improved but the focus is generally on new products however V2 has fixed a lot of those issues. Review collected by and hosted on G2.com.

Swap has made our returns process so much easier. The portal is simple for customers to use and has cut down on support tickets, saving our team a lot of time.

For international orders, being able to show duties at checkout or offer DDP has been a huge help. It makes things smoother for customers and protects our margins. Also, not having to think about tax compliance for all cross-border sales, gives us significantly more time to focus on other aspects of the business

The support team is excellent — quick, approachable, and always willing to help. Overall, Swap has saved us time, reduced stress for customers, and made global shipping much easier.

Moreover, this is an innovation-driven company, growing rapidly and consistently launching new services and products. Review collected by and hosted on G2.com.

As the company is growing quickly and launching new features at a rapid pace, there can occasionally be small technical issues in the beginning. However, these are usually resolved very quickly thanks to their responsive and supportive customer service team. Review collected by and hosted on G2.com.

Swap Commerce has simplified our returns process and allowed us to collect duties and taxes at checkout perfectly. The portals are great and it integrates seamlessly with Shopify. The team are responsive and supportive, they listen to feedback and implement changes quickly. Review collected by and hosted on G2.com.

As Swap offer such a wide range of services and are so flexible, invoicing can be a little complicated to review - a live dashboard for running monthly costs with further pricing breakdown would be a game changer. Review collected by and hosted on G2.com.

The team are very flexible and are open to creating new APIs to make sure that SWAP will implement with your current tech stack. Most other companies I have spoken to will charge Thousands to create additional APIs.

The pipeline is constantly full and updating with new releases and improvements.

Platform is easy to use for the customer and provides seamless exchanges encouraging revenue retention. Review collected by and hosted on G2.com.

Customer service is actually very good however, you have to get through an AI Chat Bot before speaking to an agent. Review collected by and hosted on G2.com.

Swap has been great from day one. The team is responsive, open to feedback, and quick to accommodate our needs. Our account manager has been fantastic: proactive, helpful, and always available when we need support. It’s also really easy to escalate things if anything urgent comes up, which gives us peace of mind. Review collected by and hosted on G2.com.

Nothing major! Occasionally new features take a bit of testing to get right, but the Swap team is quick to jump in and resolve things. Review collected by and hosted on G2.com.

The swap platform works great. We use is specifically for returns. The returns platform is affordable but feature rich. Specifically for us it allowed us to give customers multiple shipping options as well as a great analytics platform.

Because swap is also a global platform, the team there are incredibly knowledgeable about all things ecommerce.

Integration was easy, adding new carriers is simple, and the number of carriers they integrate with is vast. We've not found one that isn't an easy plug in and play. Review collected by and hosted on G2.com.

The only thing I dislike is the AI chatbot for issues. While it can solve most issues, it's quite difficult to escalate to a human. Review collected by and hosted on G2.com.