For us SWAP is an extension of the brand journey, we are able to ensure a consistent journey for our customers - at a luxury price point this is essential. Review collected by and hosted on G2.com.

We manage two websites- would be good if we could consolidate reporting, but honestly there isn't much I don't like and SWAP V2 has been great for our customers. Review collected by and hosted on G2.com.

The team are fantastic, knowledgeable, and always quick to reply to any questions. They really stay on top of everything, and their portal has made it so much easier to access business analytics.

The returns side has saved us so much time and money, but is still wonderfully simple for customers to use.

The integration and implementation for both the cross-border solution and the returns portal was so easy and quick, and we love that nothing is blocked off/ hidden from us, as we experienced with other providers before.

We're in the process of moving to their upgraded returns portal and the new features make things even better. One of the great things about Swap is that they're always improving their offering. Our account manager Lara is an absolute star and is always on top of everything. We're informed of any and all changes and developments around the world that might impact our business and Swap always has a solution ready. I would recommend them to any business. Review collected by and hosted on G2.com.

I was disappointed when they removed their tracking service, but I can't fault any of their processes or technology. It's super easy to use and they're always looking at ways to improve it. Review collected by and hosted on G2.com.

I like Swap Commerce's outstanding support, which is always proactive with their services. We had the opportunity to participate in launching a couple of new features, which let us help shape the solutions that are now standard. I appreciate how we were able to influence things like the tax widget presentation at checkout. If there was something missing that we thought would be beneficial for the customer's journey, it was always implemented. Review collected by and hosted on G2.com.

It's the Shopify limitation that allows only access to the shipping API, which forces Swap Commerce to calculate taxes as part of the shipping line. Seeking a workaround or putting pressure on Shopify could help. The initial setup of Swap Commerce was quite complex since we decided to integrate it directly with our ERP system as well, which required custom integration. Review collected by and hosted on G2.com.

Swap's cross-functionality has served our business well. The connection between our global sales and returns is incredibly useful for reporting purposes- not to mention the ease of claiming taxes back when an international order is returned.

When we first started shipping internationally, we didn't know where to begin. Being introduced to Swap meant we could launch cross-boarder with ease and reassurance of compliance. Review collected by and hosted on G2.com.

We had a brief issue with the claim raising process for both return shipments and international outbounds. This has since been resolved with the help of our wonderful Account Manager Ellie. Review collected by and hosted on G2.com.

Simple interface and easy to use which allows us as employees to answer customer queries promptly and efficiently. Review collected by and hosted on G2.com.

I believe that sometimes I do not have certain icons appear on my swap personally such as the bin, this hinders my ability to delete certain swap requests as if the bin icon is not present I am unable to Review collected by and hosted on G2.com.

Easy of use for customers and the office and good portal Review collected by and hosted on G2.com.

Working with Pro carrier has been a nightmare and support isnt the fastest Review collected by and hosted on G2.com.

From the customer side, it’s easy to log returns, which reduces the amount of manual intervention needed from the CS team when handling returns. Review collected by and hosted on G2.com.

Right now, the CS team isn’t able to manually update a customer’s selection or switch an exchange to a refund when the chosen variant is out of stock. Review collected by and hosted on G2.com.

Easy to integrate with Shopify, and we’ve had great customer support through our success manager. Review collected by and hosted on G2.com.

It’s a relatively new start-up, and their technology is improving as they scale and incorporate feedback from clients. Review collected by and hosted on G2.com.

The Portal is very easy to use, and the staff go above and beyond to resolve any issues. Review collected by and hosted on G2.com.

That we are unable to generate our own labels Review collected by and hosted on G2.com.

It can be really easy to follow the steps to generate a return Review collected by and hosted on G2.com.

there can be a lot of returns which need review and slow us down Review collected by and hosted on G2.com.