Verified User in Retail

Mid-Market (51-1000 emp.)

1/7/2021

"Ingage has helped in smoothening the process of contacting our customers"

4.5/5

What do you like best about Swan AI?

The ease of use of the tool and ability to get a holistic view of a customer helps in looking at individual customers and identify best customers to target accordingly. The intelligent campaigns feature automatically identifies dissatisfied or best customers and suggests campaigns accordingly which has helped us in increasing customer satisfaction significantly. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

As our work is related more to in store operations, the Omni channel metrics complicate our understandability so we use the custom reports feature which serves us well. Review collected by and hosted on G2.com.

Recommendations to others considering Swan AI:

While there might be a lot of competitors in the market, what they cannot offer is that this product understands your business like it was made for it. There were times where we did not wish to run any offers but Ingage’s features, coupled with retail expertise of those who made it helped us in increasing our net sales with less discounts. If you also want efficient CRM to communicate with customers to execute automated advertising campaigns, and an easy to use all-in-one tool then Ingage is one of the best choices out there. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Ingage helped us in targeting problem areas like identifying locations which were not doing well and what can be done to improve the performance there. Curated campaigns helped us in increasing footfalls significantly in a low footfall year and helped us turnaround revenue which was impacted when we were not doing many campaigns. The Segmenting feature helps us treat our customers differently and similarly at the same time by identifying customers falling in the same cluster due to their past behaviour/attributes.

Automation of campaigns has been a very useful feature which has helped us in planning for campaigns way ahead of time. Review collected by and hosted on G2.com.