I like the automated Customer Journeys feature, Referral programs, Easy to Use, Customer Support is awesome, Implementation is easy and use it twice or thrice a week. Review collected by and hosted on G2.com.

No Comments as the Product is as expected and meeting all the requirements. Review collected by and hosted on G2.com.

App/Website Engagement

Promotions & Coupons Engine

Automated Customer Journeys

Paper / E-Receipt Marketing

Referral programs

dynamic promotions engine Review collected by and hosted on G2.com.

Nothing specific, overall the product is relevant for us Review collected by and hosted on G2.com.

SWAN AI helps us analyze customer data quickly, leading to work faster and more efficient, save cost, and even so helpful in fraud detection. Review collected by and hosted on G2.com.

We are pleased with the current functionality of SWAN AI and its capabilities,but we see an opportunity to enhance our productivity by integrating more features to expedite our task. Review collected by and hosted on G2.com.

Swan AI is a great product for retailers among its many applications, the ones which stood out to me are: it simplifies the customer segmentation process, assists with marketing automation, help in campaign executions, and automates customer journey. Review collected by and hosted on G2.com.

There is nothing specific I can point out here Review collected by and hosted on G2.com.

Overall the platform has multiple features but I like how swan helps with Customer segmentation Platform to understand who, how, what, why, when of the customer. It is easy to use and the team provides good support to us. My team uses it regularly. Review collected by and hosted on G2.com.

They should work to provide a lot more dashboards that will help us deep dive about customers. Review collected by and hosted on G2.com.

Overall the product is used by our team, I personally like:

- segmentation is easy

- Extensive marketing automation

- Measuring marketing Campaign Effectiveness

- ability to run loyalty compaigns

The customer support is good Review collected by and hosted on G2.com.

I think they should work on adding more integrations for ease of use Review collected by and hosted on G2.com.

User-friendly and feature-rich, it can be utilized for managing, automated user journeys, executing tactical campaigns or communicating one off campaigns. Review collected by and hosted on G2.com.

Occasionally, the platform experiences login errors, and some advanced features found in more expensive tools are still under development. Review collected by and hosted on G2.com.

Ingage’s powerful omnichannel capabilities are truly a unique feature of the platform. The ability to get a complete 360 view of our customers across different channels has significantly enhanced our understanding about our customers. This coupled with the ability to dynamically create any microsegment from our customer base has been very impactful for us to execute highly personalized marketing campaigns. Review collected by and hosted on G2.com.

Sometimes we feel there is just too much information available to consume. May be they can do with a few less features. Review collected by and hosted on G2.com.

the product and service is very user friendly Review collected by and hosted on G2.com.

The could be made more personalized and custom Review collected by and hosted on G2.com.

Ingage provides a single platform to communicate with our customers through multiple mediums. The ease of use and ability to get a 360-degree view of any customer helps in looking at cases minutely and along with it, the segmentation which can be tailormade to suit any taste complements the ability to run micro-campaigns. Review collected by and hosted on G2.com.

The reports in addition to the custom ones have too many metrics to choose from. Could do with lesser metrics. Review collected by and hosted on G2.com.