We were a small company when we started our partnership (50 employees) in 2020 and they have grown with us (200 employees)!

It has been a consistent, seamless experience. When I first started working with SwagUp, I relied heavily on our account manager for suggestions, additional products to be added to our dashboard, and changes to our art / icon/color that happened quickly. Since we’ve grown, I’ve been able to work more efficiently on my own, and I like that everything is user -friendly and accessible on their dashboard. We have multiple department heads that utilize the offering now.

We use SwagUp to boost employees' happiness by welcoming new hires with boxes and celebrating work anniversaries and holiday gifts. We are a remote workforce, and we love the pre-packed branded swag boxes that are stored for us in their warehouse. It is a lifesaver!! Review collected by and hosted on G2.com.

Any request or confusion we have is usually short -lived. Our account manager is quick and attentive. We are specific with our company's colors, and it doesn't always turn out the same shade (it still looks nice, tho). Having more of a detailed description of products would be helpful at times. Review collected by and hosted on G2.com.

SwagUp is the right blend of attention to detail, quality products, and convenient service. I love that they warehouse our swag, pack, and deliver. They carry high-end brands, so my contacts know we aren't sending junk. I appreciate the ability to track shipments, manage my orders, and get branded swag stocked in the dashboard without calling a representative. Whenever we've had questions or issues with orders, they have responded quickly. I love having a dedicated salesperson to reach out to as needed, too. Review collected by and hosted on G2.com.

You get what you pay for, and SwagUp isn't always "cheap," but I also don't want low-quality swag. That being said, for the investment, I would like to customize the card included when sending the big branded box. The branded box is our high-end swag offering, so being able to send something a little more customized on a package that is worth over $200 seems like the right thing to do. I've sent my recommendation and received a response that they are working on this, so I'm happy to anxiously wait for this added benefit. Review collected by and hosted on G2.com.

I loved the overall product with a good collection of products, easy customization, and quick support. Their backend is really intuitive and fast. Review collected by and hosted on G2.com.

We wanted to send Christmas gifts to our clients in the US. They did not complete the production even 45 days after placing the order. In between when our team tried to reach out for fast delivery, they clearly tried to upsell through their so-called "Fast production charges". A day before the holidays they gave an update that since their team is going on holiday, it could be in the process in the first week of Jan' 23. Guess what? The first week of January is about to be over and they have not completed production yet.

Suggestion: I understand you want to upsell your services but that doesn't mean you can delay the orders for existing clients. Review collected by and hosted on G2.com.

The service, expertise, and attentiveness of my Account Executive, Nick, was nothing short of outstanding! The products and kit option are also impressive. Review collected by and hosted on G2.com.

The website is a little limiting in some areas, but Nick helped every step of the way! Review collected by and hosted on G2.com.

Great interface and customer service. SwagUp solves all of your company gear needs while making processing + delivering orders as easy as possible. Review collected by and hosted on G2.com.

Nothing - they execute well and resolve issues quickly Review collected by and hosted on G2.com.

The ease of the platform was great and the sales team is very friendly when you are first working with them. I truly believe they are doing their best to become a significant player in the market. Review collected by and hosted on G2.com.

Unfortunately they fall short on being a strong competitor in the market. Almost every piece of their process is outsourced leading to constant "the vendor didnt do this right" which causes a wide variety of delays and mistakes Review collected by and hosted on G2.com.

Using SwagUp has been a huge help to us. We're a virtual company so creating a swag box that can be sent to new team members easily and efficiently is huge. Dan, our sales rep, is super responsive and helpful with even our 'dumb' questions. We get so many positive emails from people who receive the boxes. I feel like the pricing is very competitive also. I ordered one for myself and it arrived looking great! Review collected by and hosted on G2.com.

I would love to be able to order apparel in very small quantities, but I realize that it's not economically feasible in all cases. Sizes are difficult to manage for us and we have people who want different items. Review collected by and hosted on G2.com.

Nothing, the experience has been a waste of time and money. Review collected by and hosted on G2.com.

They charged us for product almost two months ago. Nothing has been received and we can't a hold of them to where our stuff is. Review collected by and hosted on G2.com.

Swag Up's customer support team. From implementation to ongoing support, SwagUp has been a great partner. Review collected by and hosted on G2.com.

Few native HRIS integrations. My company uses Gusto and Google to maintain user directories, I would love to see a direct SwagUp integration offered with these tools, but I'm not aware of one today. Review collected by and hosted on G2.com.

There are three things that I like best about SwagUp. One is the ease of creating a box. I know exactly what is in it and all the details at once, and I can easily choose the exact vibe I want. There are a lot of options too, which is nice.

The second thing that I like best about SwagUp is how responsive and helpful their team is. I had to order some beautiful sweatshirts that were not available in a color I needed. Their team found a sweatshirt that was exactly what I wanted, quoted it, and gave me updates throughout production. And all of this (besides production) was done in a blink of an eye.

The third thing that I like best is the user interface. Managing what boxes we have and where they are going is so easy with their dashboards. I also like how you can see the production status for each pack. Also, shipping is so easy now that they let you create groups for your contacts Review collected by and hosted on G2.com.

What I dislike is this:

You cannot "clean up" your dashboard easily. If there is a zero quantity of something, it still appears on your dashboard and I find clutter annoying. I'm sure if you talk to your rep they can sort something out but I just dont have the time.

The section of items available for packs is limited. Although their team would be happy to source something for you, it’s a drag when you need something in a flash.

Its hard to find invoices for shipping credits. They are not in the same place as the order invoices. Albeit, if you pay for shipping in advance you wont have this problem. Review collected by and hosted on G2.com.