Paul R.
PR
Paul R.
Co-Founder
Small-Business (50 or fewer emp.)
"Lots of problems"
1/5
What do you like best about SwagUp?

When things were working, it was a pretty low friction way to send swag to our users. We were generally happy with the product quality. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

An attractive feature for us was the ability to send our users redeem links, so we wouldn't need their address. This took way longer to set up than we expected. Then one day they randomly deactivated our redeem system, while leaving the pages live for users to enter their data into. It took an inventory review on our side to determine there was more in stock than there should be to get them to look into the issue.

Oh, and they're happy to announce pricing changes with one days notice.

Would not recommend. Review collected by and hosted on G2.com.

Adrian R.
AR
Adrian R.
Small-Business (50 or fewer emp.)
"Making Swag fun and easy...How it should be!"
5/5
What do you like best about SwagUp?

We really enjoyed creating our own swag and using the entire experience online. We had control of every step of the way and visbility to all aspects from shipping to pricing. I also personally love the ability to ship swag to our team members which are all remotely and international. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

I can't find anything I dislike about the company or the experience Review collected by and hosted on G2.com.

Fraser S.
FS
Fraser S.
Managing General Partner
Small-Business (50 or fewer emp.)
"The best quality and easiest to work with company in the space"
5/5
What do you like best about SwagUp?

I love how easy it is to work with SwagUp. They have the highest quality products I've ever come across in this space and their team is fantastic!!! I also like how easy it is to have my orders delivered to the furthest and most remote places in the world! They're awesome. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

Nothing; they're better than every single corporate merch company I've ever come across and I've used a lot! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Great Customer Service and Products."
5/5
What do you like best about SwagUp?

SwagUp was very easy to use and any issues that I ran into were promtply taken care of by my account rep, Meg Schippe. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

The smaller items, like the stickers, pens, keychain, etc., were down at the bottom of the box mixed in with the shredded paper, so I am having to open all the boxes and reshuffle things around prior to handing them out. We are taking the smaller items and putting them in the big tumbler we ordered to secure them. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Verified User in Biotechnology
Mid-Market (51-1000 emp.)
"Excellent customer service and great products!"
5/5
What do you like best about SwagUp?

I have had a great experience with SwagUp. Their customer service is top-notch, they provide various high-quality products that change throughout the year (I love having new items to choose from!), and the production process is quick and efficient. The designs they help create always show a high degree of thought and intentionality. I love that products can be stored at the SwagUp facility and shipped out directly to individuals--it's saved my team a ton of time and money. The website is also a complete breeze, with an attractive and intuitive UI. I highly recommend SwagUp to anyone looking to order custom swag for their company or team. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

I can't think of anything that I don't like about SwagUp. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Verified User in Government Administration
Enterprise (> 1000 emp.)
"Great Customer Service but products can improve."
4/5
What do you like best about SwagUp?

I loved the selection of promotional products. SwagUp has products for all businesses and customers. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

I had a hard time getting my order fixed. The products that I received were not like the proofs that were shown and I approved. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"SwagUp"
5/5
What do you like best about SwagUp?

Easy to use, great customer service, great product variety Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

would love to see an option for ondemand fulfillment, especially in the new Stores! Review collected by and hosted on G2.com.

Matt B.
MB
Matt B.
Small-Business (50 or fewer emp.)
"use swagup"
5/5
What do you like best about SwagUp?

great customer expeirnece, even before you buy, great quality of products, so easy to work with them and get everything right. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

nothing, swagup rocks they are amazing to use Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"needs better customer support"
3/5
What do you like best about SwagUp?

product concept is nice, sending new hire swag Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

customer support was lacking, expensive pricing Review collected by and hosted on G2.com.

Angella V.
AV
Angella V.
Customer Success Manager
Mid-Market (51-1000 emp.)
"The Team Branding Solution for Remote Businesses"
5/5
What do you like best about SwagUp?

While their solution is good for either remote teams or offices, I REALLY enjoyed how easy it was for our fully remote company to receive their package in +20 countries. This would have been a real nightmare without Swag Up. Review collected by and hosted on G2.com.

What do you dislike about SwagUp?

Before their latest release, I would have said that I disliked keeping track of the delivery information for each employee which we used to do via a Typeform, then excel, and then to their platform. BUT, they recently launched an "Autoship" link which we send directly to our new joiners, they fill up all their delivery details which go straight to their platform and automatically deliver the package to them. It is as amazing as it sounds, so I don't have anything I dislike. Review collected by and hosted on G2.com.