--- title: SwagUp Reviews meta_title: 'SwagUp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how SwagUp works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 101 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SwagUp Reviews **Vendor:** SwagUp **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 101 ## About SwagUp SwagUp is the only End to End Swag Management Platform. We believe that swag is incredibly powerful, but also incredibly overcomplicated to use. Everything we do is centered around making the process of creating and shipping swag as simple as possible. Our platform gives you the power to manage product design, creation, purchasing, inventory management, streamlined distribution, and global logistics all in one spot. Our powerful capabilities such as Redeem (beautiful gifting experience) , Shops (build your own stunning stores right inside our platform), and integrations (trigger swag distribution based on events in your HRIS, CRM etc) give you everything you need to put swag management on auto-pilot. We have vertically operated the process by controlling our own tech and operations so that we can deliver an unmatched customer experience. Head to swagup.com to learn more! ## SwagUp Pros & Cons **What users like:** - Users commend the **responsive and supportive customer support** from SwagUp, enhancing their overall experience significantly. (2 reviews) - Users find SwagUp to be **very easy to use** with helpful features and excellent support from account executives. (2 reviews) - Users value the **hands-on customer service experience** , appreciating the personal connection over automated responses. (1 reviews) - Users value the **efficiency** of SwagUp, enjoying its easy-to-use features that simplify their ordering process. (1 reviews) - Users enjoy the **navigation ease** of SwagUp, finding the interface thoughtfully designed for quick use. (1 reviews) - Users appreciate the **easy-to-use portal** of SwagUp, enjoying smooth sourcing and ordering processes with excellent support. (1 reviews) - Problem Solving (1 reviews) - Response Time (1 reviews) - Simple (1 reviews) - Time-Saving (1 reviews) **What users dislike:** - Users are frustrated with the **limited options** available at SwagUp, impacting their ability to customize swag effectively. (2 reviews) - Users are frustrated with SwagUp's **poor customer support** , often leading to unresolved issues and delays in responses. (2 reviews) - Users report frequent **email issues** with SwagUp, causing confusion and complicating the process of swag selection. (1 reviews) - Users express frustration with SwagUp's **limited features** , noting poor swag selection and unresponsive customer service. (1 reviews) - Users express disappointment with the **limited product range** , causing frustration during the swag selection process. (1 reviews) - Users express dissatisfaction with SwagUp's **limited selection** , noting competitors offer more diverse options for swag. (1 reviews) - Limited Variety (1 reviews) - Users find **production delays** challenging, but appreciate expedited options available through membership for faster fulfillment. (1 reviews) - Reimbursement Issues (1 reviews) - Reward System Issues (1 reviews) ## SwagUp Reviews ### 1. Extremely Easy Onboarding Kit Builder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about SwagUp?** Very modern swag options and the warehousing option **What do you dislike about SwagUp?** Nothing that I could find or elaborate on **Recommendations to others considering SwagUp:** Work with a customer support person. They were SO helpful to me during the process. They created Loom videos for me as well. **What problems is SwagUp solving and how is that benefiting you?** The ability to bulk order swag but have it stored until we need to send it. We are a fully remote company so this was key ### 2. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about SwagUp?** Angelo and team we're able to supply us with a massive bulk order on short notice. I was completely amazed at the team's willingness to help me make everything work out. The event was a huge success and everyone absolutely loved the swag! **What do you dislike about SwagUp?** n/a - everything was wonderful, I don't have anything negative to say. **What problems is SwagUp solving and how is that benefiting you?** I had an impossible last minute request asked by my team. I wasn't sure the order was going to be fulfilled on time. Angelo and team worked their magic and made this happen!! ### 3. Stress Free Swag, Storage, & Shipping **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about SwagUp?** I've ordered my fair share of corporate swag, stored it, and done individual shipping. The process with SwagUp has been stress-free and perhaps even enjoyable! I like the in-platform editing of swag mocks, quick ordering, and never having to see big boxes of swag delivered to the office. They hold it and ship it on demand for a reasonable fee. It makes my life much easier! **What do you dislike about SwagUp?** Sometimes the initial mocks aren't consistent with previously ordered swag so there are unnecessary rounds of revision. The redeem pages are free, but that comes with the cost of time for their team to create them. I wish it could be done with the click of a button. **What problems is SwagUp solving and how is that benefiting you?** Swag storage, option overload, on-demand shipping, and fewer monetary transactions. ### 4. SwagUp is the #1 Swag, Best Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney E. | Marketing Program Manager, Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about SwagUp?** - Customer Support: SwagUp account managers and the warehouse team are incredibly professional, detail-oriented, and kind. They'll do everything they can to go above and beyond. (Shoutout to Nicole Padron!) - Swag Options are high quality. I've sampled over ten different items, and each one has been of better quality than the competing brands. - Ease of Use: SwagUp has streamlined the swag process and has made adapting to virtual events so much easier. Thanks to SwagUp, our gifting process is scalable as our company continues to grow. **What do you dislike about SwagUp?** - The portal can be a little buggy and doesn't always update the inventory immediately. - Shipping costs are not outlined upfront at the time of swag purchase. **What problems is SwagUp solving and how is that benefiting you?** Our gifting process is scalable as our company continues to grow. We're also able to gift attendees at virtual events using a streamlined process, thanks to SwagUp. ### 5. Great Service, love the warehousing feature! **Rating:** 5.0/5.0 stars **Reviewed by:** Leah C. | VP Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about SwagUp?** I love the product options, they have a great variety. Also, the warehousing of swag is one of the best around. **What do you dislike about SwagUp?** Some of the costs for lower ordering a lower of items quantity is a bit high. Would love to be able to one-off orders. **What problems is SwagUp solving and how is that benefiting you?** Trying to make it easy to store, and ship swag. ### 6. Use SwagUp for your next Swag Vendor!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about SwagUp?** I really liked how easy the process was to order swag, have them customized, and sent them out in a timely manner. A lot of the new hires have been loving the swag that they have received. **What do you dislike about SwagUp?** Nothing, everything has been amazing so far1 **What problems is SwagUp solving and how is that benefiting you?** Sending swag to new hires. Everyone has been loving the swag they have received. ### 7. Amazing customer service and high quality products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about SwagUp?** Their customer service team is fast and responsive. There have rarely been issues with any of my bulk orders but they will always reach out first if there are. **What do you dislike about SwagUp?** Has some issues with integrating it with another product, but the leadership was quick to take my feedback and provide alternative solutions! **What problems is SwagUp solving and how is that benefiting you?** Ordering customized swag items in bulk and shipping to recipients individually. ### 8. Very responsive and their design team is flexible to our change requests. Product quality is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about SwagUp?** I like how easy it was to simply upload our company logo and add comments to request adjustments. Also,I love how responsive they are in terms of all my questions. **What do you dislike about SwagUp?** There was one product I didn't expect to have prints on both sides which was a little bit out of surprise. **What problems is SwagUp solving and how is that benefiting you?** Swag building & easier distribution. ### 9. Sending our New Hire Kits was so easy & fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Dora W. | Sr Business Operations Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about SwagUp?** It was very easy to enter the recipients. **What do you dislike about SwagUp?** At this time, there is nothing to dislike about SwagUp. **What problems is SwagUp solving and how is that benefiting you?** Shipping our new hires a welcome package without having to leave the house or packaging the kits myself. ### 10. Saves me a priceless amount of time and energy! **Rating:** 5.0/5.0 stars **Reviewed by:** Brett G. | Regional Architect, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2021 **What do you like best about SwagUp?** There are so many practical reasons to use SwagUp, but I would have to say the most important use for me is the ease of creating and shipping swag to new staff members. The ability to dropship and have stock available is priceless when you don't have space to store at your location. The dashboard and website itself is designed very well, and very easy to navigate and communicate. **What do you dislike about SwagUp?** My only two issues are the communication around the status of updates (which apparently is in process) and communication in the dashboard, which can be a little clunky when you are working with a more complex swag design process. **Recommendations to others considering SwagUp:** Try it out and see if it can save you some time and money, because time is money! **What problems is SwagUp solving and how is that benefiting you?** My old process included scrubbing pages and pages of swag items, open an email and pasting in the item IDs, explaining what I want to the account manager and re-uploading graphics over and over again. Now, with SwagUp, I simply choose the pack, choose the SAVED graphic, enter shipping info, and click go. ### 11. Easy to Use & Great Selection of Products **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey D. | Sales & Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2021 **What do you like best about SwagUp?** My two primary areas of joy with SwagUp were 1) the fabulous selection of products available for customization from hats to pens to air plants to tech gadgets, and 2) the straightforward process it was to create and design my unique SwagUp box to wow our new employees. **What do you dislike about SwagUp?** The only downside is that the minimum purchase order is 50 boxes, which can be a little overwhelming for small companies that may not need to order as many right away. However, if you speak with their awesome support staff, they can work with you to find a solution. **What problems is SwagUp solving and how is that benefiting you?** We wanted to ensure our new employees felt welcome, so it was important to us to find a swag box option that had high-quality products that would essentially say to new hires, "We're so glad you're here. Here's a little something to say thanks and welcome." And that's exactly what SwagUp is doing for us! ### 12. Fun and high quality swag for our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jess T. | Director of Calm, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about SwagUp?** I loved the variety of different swag items available, from regular stuff like water bottles to artisanal products. I loved the webcam covers, masks, and blue light glasses. The custom mineral water was also a huge hit! I felt like we found something unique that could set us apart and remind our clients why we are so great to work with. **What do you dislike about SwagUp?** The SwagUp dashboard was confusing for me, I felt like it wasn't intuitive and I didn't know where to click. The wording itself was confusing as well as finding where my custom boxes were, adding "credits" was strange, I didn't understand why I couldn't just pay for the swag items I had ordered and then pay for the shipping. Otherwise things were great! **What problems is SwagUp solving and how is that benefiting you?** I wouldn't say that SwagUp is solving any problems, but sending out branded items to the people we work with helps us feel more connected to them and it allows them to show their support for us in a way that's not flashy. The items we sent were actually useful, not some crap that they want to just throw in the trash like you get at trade conferences. ### 13. High Quality Products Customizeable with Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. | Culture & Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about SwagUp?** Making our Wonder Doc Box was definitely a labor of love, but it was definitey worth it! Swag Up had a ton of options in products, pricing, fulfillment, and storage and we're so happy with our final product. The dashboard takes a minute to understand all the intricacies, but my account manager kindly and quickly answered all my questions. **What do you dislike about SwagUp?** some quirks with dashboard and paying for shipping **What problems is SwagUp solving and how is that benefiting you?** Elevating our welcome gift to new clients. Too early to tell, but we have seen docs that recieve it be pretty stoked! ### 14. Excellent & seamless overall experience **Rating:** 4.5/5.0 stars **Reviewed by:** Heather S. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2021 **What do you like best about SwagUp?** I've used SwagUp twice so far - once for branded items sent to individual employees and once for a bulk order shipped to our office. Both times the items ordered were of excellent quality and arrived with time to spare. Our rep, Asher, helped us closely through the order and fulfillment process and made it a really simple experience to get exactly what we needed. The professional packaging of the individual orders and ease of shipping/uploading addresses really helped streamline everything. **What do you dislike about SwagUp?** I wish there was a cost-effective way or option to send one-off packages with handwritten notes as that's something we do for our clients fairly often, but overall SwagUp provides a seamless, streamlined experience for bulk orders. **What problems is SwagUp solving and how is that benefiting you?** We no longer have to coordinate, store, and individually ship branded items for our own employees and also have an easy way of ordering custom branded items in bulk. ### 15. Solid choice for easy swag distribution **Rating:** 4.0/5.0 stars **Reviewed by:** Paloma S. | Campus Recruitment Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about SwagUp?** My representation, Nick, was extremely repsonsive and easy to work with. He answered all my questions quickly and happily. He was also transparent about delays and gave me flexbility when I needed it. SwagUp also had a solid amount of options for swag. We were on a budget so we could only choose a few less-expesnive items, but the options were abundant and seemed to be of great quality. Lastly, the SwagUp system is really easy to use. I was able to input addresses for 50 hires and ship them boxes within a matter of 10 minutes with no snags. **What do you dislike about SwagUp?** The pricing felt a little high, but that's the way it goes with things like this I think - you pay for the convenience! In addition, the boxes were shipped 1-2 weeks later than expected, but because of shipping delays caused by COVID, I don't necessarily hold that against them. Lastly, I wish there was more transparency with pricing up front. For example, I wasn't aware that shipping wasn't include in the prices of the boxes when I obtained my initial quote, and I didn't realize there would be a charge to keep unsent boxes in storage at SwagUp. Worth noting though, I probably missed out on this information because I went through the site directly without first contacting a SwagUp representative - so, just ensure you work with a rep before making final decisions/purchases! **What problems is SwagUp solving and how is that benefiting you?** SwagUp allowed us to send swag to new hires easily without significant admin work on my part or my team's part. The benefit was [hopefully] a warm welcome for our new hires without taking a lot of extra time from me! ### 16. Easy and fast! Amazing help with the mockups and changes requested. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about SwagUp?** Great choices, platform, customer service **What do you dislike about SwagUp?** Nothing really-great experience from start to end! **What problems is SwagUp solving and how is that benefiting you?** Mockups/changes are easy to do! You get to see a sample before ordering! ### 17. Great experience, Angelo our account manager was very responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about SwagUp?** ]Great responsiveness from the account manager. **What do you dislike about SwagUp?** If I recall, first navigating the dashboard was slightly confusing. **What problems is SwagUp solving and how is that benefiting you?** Hassle free swag shipments to a remote workforce ### 18. SwagUp could us a little help with CS **Rating:** 4.0/5.0 stars **Reviewed by:** Breayn L. | Office Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about SwagUp?** I love how we can have different gear for different departments and have them all be separated to keep everything organized. **What do you dislike about SwagUp?** Customer Service is slow at getting items to new hires, and a few things have been on backorder for months -_- **What problems is SwagUp solving and how is that benefiting you?** Sending swag boxes to new hires and team leads, it's nice to have everything done and shipped out for you! ### 19. Really good response and resolution **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about SwagUp?** Their team has its flaws and i would strongly recommend reading their fine print but they take care of their customers well. **What do you dislike about SwagUp?** One rude gal in support was very hostile **Recommendations to others considering SwagUp:** Trustworthy **What problems is SwagUp solving and how is that benefiting you?** mech ### 20. I'd give them 11 out of 10 if I could! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about SwagUp?** The sales team -- responsive, on board, FUN. They were as emotionally invested in what the swag meant to us as I was. To work with an external partner that cares about the quality of the results and finding you the best fit.... that can't be bought. **What do you dislike about SwagUp?** It happened where I ordered an item and turned out that it couldn't be done. That wasn't fun but the sales team and reps were helpful with finding alternatives. **Recommendations to others considering SwagUp:** Of course shop around for what suits you best but this is an A++ team with great product. **What problems is SwagUp solving and how is that benefiting you?** Getting swag for our team, our clients and our partners to create branding. Very important for a remote-first company like ourselves. ### 21. SwagUp is the Quality Vendor That Our Testim Customers Deserve **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan L. | Community and Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2021 **What do you like best about SwagUp?** I had a quality swag vendor that I felt very loyal to, so when Mac at Commsor introduced me to SwagUp I was hesitant. Quality of products for our Testim customers is essential to me, as well as ease of shipments since I am running a ton of programs. SwagUp checked every box for me. From the amazing customer service (Shoutout to Joy, you are second to none and a large reason why I went with SwagUp) to the competitive prices to the user experience, this vendor is the swag vendor that you should adopt in 2021. **What do you dislike about SwagUp?** 0 complaints. I am the Simon Cowell of vendors and cannot shoutout this company enough. **What problems is SwagUp solving and how is that benefiting you?** Swag is an essential part of growing a community and brand awarenness. SwagUp's quick turnaround for quotes, ease of use in platform, and creative sales leaders all make for an increase in rewards for our amazing Testim customers. ### 22. Convenient, high-quality branded swag **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk S. | Digital Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2021 **What do you like best about SwagUp?** The robust selection of high-quality products to brand. Once ordered, the storage, distribution on demand cuts down a lot of time/space constraints. **What do you dislike about SwagUp?** You're paying a slight markup on items, but I think the convenience of it all makes it worth the price. **Recommendations to others considering SwagUp:** Use their customer service team to help hone down your box contents. They have a lot to offer apart from the online catalogue! **What problems is SwagUp solving and how is that benefiting you?** Sourcing and branding high-quality items and easily distributing it to our organization in creative ways. ### 23. SwagUp for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Claire N. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2021 **What do you like best about SwagUp?** That they made me (crazy Type A personality) feel comfortable about everything, every step of the way with what would be going out to our attendees when I was not able to be there in person to oversee things. **What do you dislike about SwagUp?** Nothing, the staff worked hard to make sure I was happy and comfortable throughout the process. Even answered all of my countless, detailed questions with a (virtual) smile. **What problems is SwagUp solving and how is that benefiting you?** We are a small staff and I am the only marketing person who would have had to order, oversee, design, and pack boxes for 500 people. SwagUp KNOWS swag boxes and makes the process as easy as it can be at a very fair price! ### 24. Great Swag Platform with Easy Fulfillment Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2021 **What do you like best about SwagUp?** When it comes to vendors for swag, or "stuff we all get" SwagUp is one of my favorites. Their platform is intuitive and easy to use and they help solve major issues when it comes to sending clients swag. They can ship to most countries across the globe and charge a flat rate shipping fee - which is ideal for many reasons as shipping items by hand can be a logistical and time-consuming nightmare. It's very nice to have a vendor with a fulfillment solution so I can order swag, warehouse it, and ship items as needed. And it's all done through a very user-friendly dashboard. Their support is very responsive and helpful when it comes to issues that need resolving and I've had a great experience so far! **What do you dislike about SwagUp?** Sometimes our dashboard gets out of date with old orders. While it's nice to see the history of orders, the inventory section should be split into what's in current inventory and what's out of stock. We are waiting for the native Salesforce integration, which I've been told is in the works! **What problems is SwagUp solving and how is that benefiting you?** Shipping to countries outside the US has been a challenge that SwagUp makes very easy to overcome. Having a fulfillment solution built-in makes it easy to order items and send as necessary. ### 25. Discombobulated and Confusing **Rating:** 0.5/5.0 stars **Reviewed by:** Cortney K. | Owner/Clinical Director/Behavior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about SwagUp?** The products themselves. They came out so well. **What do you dislike about SwagUp?** We ordered swag and 3/4 of it was sent to our home rather than their place of business. One item we would have excused, but 4 items were sent in different packages to our house. We paid for the swag boxes to save us time, which will not occur at all. **Recommendations to others considering SwagUp:** It is your own choice. Maybe they are just having growing pains. We had our account deactivated after we paid them a lot of money, then an additional set of proofs was put in our account and is still there even though we have paid. Customer service takes forever to reply. Items were shipped to us directly so we won't have swag boxes for staff when we had planned. Swag up offered for us to send it all back but at this point more items are at our house than in their warehouse. **What problems is SwagUp solving and how is that benefiting you?** None. No benefits realized as of now. Could have used vista print and paid less for exact same outcome. ### 26. Flat fee shipping is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2021 **What do you like best about SwagUp?** Shipping rates are clear and set in advance, it helps us gauge our costs and plan ahead. Also they were also to get our packages to Bali, Cape Town, and the no more difficult UK. Amazed and delighted. Speaking to an AE is key because we have a beautiful and illustrative brand so just slapping on a logo wasn't enough for us. We went through a few variations in design and things were created and sent for my approval in record time, even with our time difference. **What do you dislike about SwagUp?** I would love a more complex access system to the tool, I'd love for some different level of permissions so that the team can order their own for each department, right now I will need to keep the access and get involved with other teams who are interested in Swag. **What problems is SwagUp solving and how is that benefiting you?** Shipping, Sourcing items, and we're 100% remote so someone to hold our swag as well as distribute is absolutely essential to our employee happiness. ### 27. A Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about SwagUp?** SwagUp checked a lot of boxes for us. First and foremost, I've been having issues for years, even at previous companies, with swag and collateral suppliers offering inferior products (even after the sample items they ship to you look great, the end product comes out entirely different). The last thing you want to do as an organization is look cheap, and sadly, that's exactly the message some of the major players in the collateral industry have sent to potential customers. The quality of SwagUp's products have been great and their design team realizes, for example, that I might not know exactly where to best place a company logo on a t-shirt so they take care of it for you, which seems logical, but almost every other company requires your to make this determination for yourself! Additionally, with sales and marketing operations decentralized for the past year, having the ability to explore products, design, order, warehouse, and ship from one online console (with the assistance of my awesome account manager!) has allowed us to physically engage with customers through our Swag Packs where we otherwise would not have been able to. **What do you dislike about SwagUp?** I have no complaints related directly to SwagUp. All challenges we've encountered have had more to do with COVID-19 related supply chain issues and my account manager did everything in her power to make sure that our needs were taken care of. **What problems is SwagUp solving and how is that benefiting you?** In the past we would order items in bulk, have them sent to our office, and then physically shipped out to individuals and industry event as needed. Given the decentralization of our operations since March of last year, this model was no longer feasible (I don't have a warehouse in my basement or a UPS/FedEx box in the front yard). SwagUp allows us to continue to order in bulk and ship to individual clients, plus their "redeem page" lets people easily provide their home addresses so our Swag Packs go directly to them and not the offices they haven't seen in 12+ months! ### 28. Perfect Employee Swag Service/Platform for 2020 **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2020 **What do you like best about SwagUp?** The SwagUp Platform: - Ease of Use - As someone using SwagUp for the first time, I was able to build a bundle and ship to over 100 employees (all with different addresses) using less than 2-3 hours of my time. - Secure - Uses Okta login / Securely stored address and size info - Billing - Was transparent and easy to understand - Integrations - Easy to upload employee information and the platform helped me to double check sizes and addresses too The SwagUp Account Managers: - Consistent - Answered my questions within 24 hours - Friendly - I could tell each person that I spoke with either chat, phone, or email cared about their customers/wanted to provide excellent service - Turnaround Time - I expected for my swag shipping/procurement process to take longer than it actually did. Went above my timing expectations **What do you dislike about SwagUp?** I can't think of anything to dislike here. **What problems is SwagUp solving and how is that benefiting you?** Due to Covid-19, 2020 was a difficult year for the operational aspects of our business, but SwagUp made delivering swag simple and streamlined. Using SwagUp was a dream because I was able to ship out individual boxes of swag to all of our employees to their specific addresses rather than having them come into our office to pick it up. I enjoyed the customization that I was able to complete with SwagUp and the items I received were very high quality. I plan to use SwagUp to deliver new employee welcome gifts in the future as well! ### 29. Excellent selection & service! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel T. | VP, Strategic Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about SwagUp?** SO glad I found SwagUp. There's no way I wanted to manage multiple vendors, have numerous deliveries sent to the office, and then be tasked with packing and shipping each of the swag boxes out to our partners. SwagUp made the whole process fast and easy. Very price competitive too! Joycelynn & Brenda have been especially helpful on the support side. I have already had a ton of people reaching out to me to ask who does our swag. Five stars! **What do you dislike about SwagUp?** I've had a great experience so far -- no complaints here. **What problems is SwagUp solving and how is that benefiting you?** Saving time. Streamlining processes. ### 30. SwagUp was a GREAT choice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about SwagUp?** The variety of options that I had to put in my SwagUp box to send employees! **What do you dislike about SwagUp?** The process was a little confusing- the site could be a bit more straightforward. **What problems is SwagUp solving and how is that benefiting you?** We were sending cookies to new hires but realized as our company grew into new markets that the cookie company we were using was only local to our state. We wanted something functional, something that would brand our employees, and something that would say WELCOME TO OUR TEAM! ### 31. Love SwagUp! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about SwagUp?** I've loved my entire experience with SwagUp thus far. From their interface, ability to source additional merchandise, and the great products they offer. They're also very fast with turning around mockups and designs. What prompted me to live a review, though, is my wonderful experience with our AE, Jordyn. She's taken such great care of our entire process of ordering a lot of swag, and has been so incredibly responsive and helpful. Great tool, great team! **What do you dislike about SwagUp?** I think the functionality of their interface could be improved — sometimes things don't allow you to approve mockups or it's not always clear which section is meant to accomplish which tasks. But it's pretty great as is, could just be optimized for a better user experience. **What problems is SwagUp solving and how is that benefiting you?** No problems! ### 32. Excellent Products & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca T. | Senior Field Marketing Manager | Americas East & Central, UK, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about SwagUp?** - Quality of the items - Options for customizable packs or pre-set (takes the analysis paralysis out of the equation) - Super-responsive customer service - Always have excellent feedback from our customers and partners **What do you dislike about SwagUp?** G2 is trying to force me to put something here, but I have nothing to complain about yet. **What problems is SwagUp solving and how is that benefiting you?** Swag vendors are so hit or miss, and misses are very expensive. I've finally found a reliable vendor in SwagUp – I never have to worry about either the quality of the items or the shipping logistics. ### 33. Great but not awesome **Rating:** 3.0/5.0 stars **Reviewed by:** Elizabeth R. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about SwagUp?** Their admin interface is very intuitive and easy to use. They can customize almost anything. Free mock ups and quotes. **What do you dislike about SwagUp?** For smaller businesses under 100 employees their processes are error prone. On the back end things get lost from your project manager to the warehouse/fulfillment center so things are packaged wrong or missed all together. Unfortunately I have lost trust in their ability to ship correctly. **What problems is SwagUp solving and how is that benefiting you?** Sending branded swag to employees without having to store my inventory at home. Saves me a ton of time and space. All the inventory is stored there, when I am ready to ship I simply click and they do all the leg work to get it there. ### 34. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about SwagUp?** Everyone I worked with at SwagUp was really friendly and helpful. **What do you dislike about SwagUp?** Very friendly customer reps. The employee I worked with there, Nicole, was great through the whole process. **Recommendations to others considering SwagUp:** Great service **What problems is SwagUp solving and how is that benefiting you?** We were able to get merch for our company. It was nice how much work they did to send and adjust mockups. ### 35. Swagforreveryone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about SwagUp?** Super easy to use the dashboard, team is very responsive, and love the variety of products **What do you dislike about SwagUp?** The shipping is a bit difficult when ordering several products **What problems is SwagUp solving and how is that benefiting you?** Probelm- positive outreach. Benefit- gifting as outreach ### 36. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about SwagUp?** The team was very responsive to my questions and concerns. **What do you dislike about SwagUp?** It's hard to understand the process flow when ordering for the first time. **What problems is SwagUp solving and how is that benefiting you?** We use SwagUp to order swag for our team and community. ### 37. You can tell the employees take pride in their job based on the services they provide **Rating:** 5.0/5.0 stars **Reviewed by:** Ramses T. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about SwagUp?** Response & resolution time. Work with Human Service Reps who enjoy their job vs Bots. Supberb customer service. **What do you dislike about SwagUp?** I didn't like certain fonts on the website. **Recommendations to others considering SwagUp:** Enjoy this wonderful platform. **What problems is SwagUp solving and how is that benefiting you?** Following up on an order that was resolved in under an hour thanks to human customer service reps. ### 38. Excellent Quality Swag! **Rating:** 4.5/5.0 stars **Reviewed by:** Angela D. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about SwagUp?** The quality is the very best. Some swag is pretty cheaply made and it shows. **What do you dislike about SwagUp?** Not sure yet, I am just beginning to explore SwagUp! **What problems is SwagUp solving and how is that benefiting you?** NA, am new right now. ### 39. High quality, fun products! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about SwagUp?** We were so pleased with all of the products we received from Swagup. Especially the cloth facemask. Super high quality and a great size, much larger than others I've seen. **What do you dislike about SwagUp?** The dashboard can be a little clunky and not as user-friendly as we would like. **What problems is SwagUp solving and how is that benefiting you?** Keeping our name at the top of people's minds by giving them items that they can use daily with our logo. ### 40. Next-Level Employee Excitement **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie O. | VP of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about SwagUp?** The product. Quality, delivery, options. It's all great. I also thoroughly enjoyed the process of ordering as it was simple, efficient and fast. **What do you dislike about SwagUp?** Yet to see anything I dislike yet. Product and process were great. **What problems is SwagUp solving and how is that benefiting you?** Hiring is a two-way street. It is just as much the employer is choosing an employee and vice versa. Setting a great first impression is important. ### 41. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Israelah K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about SwagUp?** We loved the quality of the merchandise, from the shirt to box it came in every detail was high quality! **What do you dislike about SwagUp?** As a small business, though the outright pricing we found more than reasonable, the 50 order minimum just made this an unrealistic option for us. If we could order 10-20 at a time, even a 25 option would have been much more feasible. **Recommendations to others considering SwagUp:** I was highly impressed bye the speed with which I was contacted both at initial inquiry and then follow up with conformation of my package being delivered. And again, the quality of the materials was phenomenal. **What problems is SwagUp solving and how is that benefiting you?** We will not be using SwagUp :( ### 42. Working with SwagUp had been a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about SwagUp?** I reviewed multiple other customizing companies and SwagUp was the most user friendly, self guided platform. You have the ability to do a lot on your own, and are also given an account rep for when you need extra assistance. **What do you dislike about SwagUp?** There's nothing I currently dislike about SwagUp **What problems is SwagUp solving and how is that benefiting you?** We are getting a great service with Swag for our staff. ### 43. It was a pleasure working with SwagUp! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabby D. | Senior Meeting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about SwagUp?** Dan Kolomatis - he was awesome to work with! Very friendly, responsive and helpful. The products are excellent quality and the website and process is very easy to use. **What do you dislike about SwagUp?** N/A - I enjoyed everything I experienced **What problems is SwagUp solving and how is that benefiting you?** N/A ### 44. Lost a customer **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about SwagUp?** Great offering, if they could actually fulfill customer demands. **What do you dislike about SwagUp?** Horrible customer experience. 9 days after submitting a swag request I had still never heard back and finally followed up again. I was put in touch with someone, sent them questions, then was left in the dark once again. I was then contacted by a totally different rep who bypassed all my previous questions. I was told there was a 5-week turnaround, then the very next day told it was 6 meaning my deadline had already been missed. Horrible customer management and horrible experience. Very fortunate for other vendors like 4imprint who will now get all of our business. **What problems is SwagUp solving and how is that benefiting you?** Poor communication and lack of order management. ### 45. SwagUp is Second to None **Rating:** 5.0/5.0 stars **Reviewed by:** 🔥 Robert M. | Co-Founder & CEO (NOT looking for software developers, thanks!), Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2020 **What do you like best about SwagUp?** They are one of the most responsive (and positive) businesses I've ever worked with. Their people are genuinely happy to work there, everyone is super helpful, and the business they've built is top-notch. Our swag packs are exceptionally high quality, and their end-to-end inventory management system is spectacular, with plenty of opportunities for new features and growth. They are the player to watch... you won't be disappointed. **What do you dislike about SwagUp?** Their process wasn't entirely clear about how much storage and shipping was going to be (on top of the swag costs), but they listened to my feedback and quickly implemented changes to their sign-up workflow. It was resolved within days, and future customers won't have the same confusion. One of the fastest-executing teams I've ever worked with! **What problems is SwagUp solving and how is that benefiting you?** I wanted to be able to send swag to my customers to build brand loyalty. I found several other firms but none offered the complete service that SwagUp did. I was able to put pack together in a matter of hours, and watch the shipments as they got all the way to my customers. ### 46. Amazing SwagUp Staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about SwagUp?** We ordered tumblers for our company's Annual Sales Kickoff and loved the product. Melissa Kohler was exceptional. It was fun working with her. **What do you dislike about SwagUp?** I didn't dislike anything. I'm a satisfied customer. Thank you! **Recommendations to others considering SwagUp:** Great products and amazing customer support! **What problems is SwagUp solving and how is that benefiting you?** No problems. ### 47. SwagUp! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about SwagUp?** Whats most helpful about SwagUp is the ability to create branded products to send out to team members and community members **What do you dislike about SwagUp?** What I dislike I did not like how pricey some the boxes are, I also wish there was a wider variety of swag like stickers. **What problems is SwagUp solving and how is that benefiting you?** I am solving the problem of branding and inclusivity in our program. ### 48. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Julia K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about SwagUp?** That they have designers ready to help if my design isn't completely formed, and that there are so many items to choose from. It seems like anyone can get exactly what they're looking for. **What do you dislike about SwagUp?** Only thing I disliked was not being able to feel what the swag would look like, since it's all online, but that's how every other swag company works. **Recommendations to others considering SwagUp:** They can source whatever swag you have in mind, so ask them about it **What problems is SwagUp solving and how is that benefiting you?** Printing and designing swag for my store. It's a much quicker process with SwagUp, because they have people on their team who know what they're doing, and I don't have to spend days figuring out exactly how to design something for a particular item. ### 49. 10/10 Would Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan S. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2020 **What do you like best about SwagUp?** Attention to detail Ease of buying process Customer service **What do you dislike about SwagUp?** I only wish I found out about them sooner **What problems is SwagUp solving and how is that benefiting you?** As a sales training company, we launch a lot of our programs via in-person events where we give every trained participant a branded t-shirt. We need good quality at a low-cost, since these are giveaways, and SwagUp gives us just that. SwagUp helped us minimize our cost while we work to maximize our revenue via marketing efforts. ### 50. An Excellent Vendor to partner with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about SwagUp?** SwagUp does an excellent job partnering with me to create a memorable first impression for all new hires across EMEA, APAC & North America. They provide top of the line service and awesome products. The founder of SwagUp is extremely hands on with his clients and I could not ask for better customer service. I cannot thank them enough! **What do you dislike about SwagUp?** I do not have any dislikes. They are great to work with. **What problems is SwagUp solving and how is that benefiting you?** None ## SwagUp Discussions - [Is SwagUp legit?](https://www.g2.com/discussions/is-swagup-legit) - 2 comments - [What does SwagUp do?](https://www.g2.com/discussions/what-does-swagup-do) - 1 comment - [View SwagUp pricing details and edition comparison](https://www.g2.com/products/swagup/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+17%3A25%3A46+-0500&secure%5Bsession_id%5D=67688491-16e9-4964-8381-1662b2945541&secure%5Btoken%5D=38a3a8dec05506b11a49442bde9bf6aebbc934ef502bb99971a2358d5e95e8fe&format=llm_user) ## SwagUp Features **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Rewards & Incentives** - Reward Catalog - Customization - Bulk Ordering - Budget Management - Dashboard - Analytics & Reporting - User, Role, and Access Management - Integrations - Reward API **Agentic AI - Rewards and Incentives** - Cross-system Integration - Proactive Assistance **Reporting** - Spend - Conversion Rates **Platform Additional Functionality** - Proof Portal - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores ## Top SwagUp Alternatives - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,259 reviews) - [Swag.com](https://www.g2.com/products/swag-com/reviews) - 4.6/5.0 (102 reviews) - [Alyce by Sendoso](https://www.g2.com/products/alyce-by-sendoso/reviews) - 4.7/5.0 (536 reviews)