--- title: Swag.com Reviews meta_title: 'Swag.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Swag.com works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 104 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swag.com Reviews **Vendor:** Custom Ink **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 104 ## About Swag.com Swag.com is an all-in-one solution for shopping and sending customized gifts, employee swag boxes and promotional items. Shop our curated selection of quality products that people actually want. Store and distribute swag all with our easy to use Swag Management Platform. Maintain different online swag closets and ship your swag when and where you need it, either in bulk to one address or to thousands of individual addresses at once anywhere in the world. ## Swag.com Pros & Cons **What users like:** - Users appreciate the **ease of use** of Swag.com, finding it intuitive and simple to navigate for gifting needs. (3 reviews) - Users enjoy the **intuitive navigation** of Swag.com, facilitating a seamless shopping experience across diverse products. (2 reviews) - Users appreciate the **high-quality products** offered by Swag.com, facilitating seamless integration into business gift-giving. (2 reviews) - Users love the **wide selection** of quality products on Swag.com, enhancing business gift-giving options significantly. (2 reviews) - Users value the **responsive customer support** at Swag.com, particularly for quick delivery and assistance from account reps. (1 reviews) - Customization (1 reviews) - Dietary Options (1 reviews) - Fast Delivery (1 reviews) - Integrations (1 reviews) - Personalization (1 reviews) **What users dislike:** - Users find Swag.com products to be **expensive** when ordering in smaller quantities, impacting budget considerations. (1 reviews) - Users note that products can be **pricy without bulk orders** , impacting affordability for smaller purchases. (1 reviews) - Users find the **lack of variety** in products on Swag.com makes the site feel limiting over time. (1 reviews) - Users find the **limited customization options** frustrating, as they prefer not to order in bulk for unique items. (1 reviews) - Users find the product selection at Swag.com to have **limited options** , often overlapping with standard swag bag items. (1 reviews) - Limited Selection (1 reviews) - Limited Variety (1 reviews) - Time Consumption (1 reviews) ## Swag.com Reviews ### 1. Quick, high quality swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Deli O. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Swag.com?** Our team always strives to leave an impression with our swag, so we turned to swag.com to order wireless chargers, and we were impressed with the quality of the charger and how quickly they were able to turn around the order. Their team was also accessible via the chat feature and responded quickly to my questions. **What do you dislike about Swag.com?** I have not experienced any difficulties working with swag.com **What problems is Swag.com solving and how is that benefiting you?** Swag.com offers out-of-the-box products that I was unable to find on other websites. ### 2. Great service for a globally distributed team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Swag.com?** International shipping was the most helpful **What do you dislike about Swag.com?** I disliked how products sell out quickly **Recommendations to others considering Swag.com:** Worth the cost if you have a globally distributed team and lack capacity to handle complicated international shipping. **What problems is Swag.com solving and how is that benefiting you?** Getting swag to our fully remote team. Saves us so much time when we were doing the shipping ourselves. ### 3. Exceptional Customer Service and Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Swag.com?** Swag simplified the process of uploading our logo and placement on the pens I ordered. Their customer service was terrific and prompt with their responses. **What do you dislike about Swag.com?** The shipping was costly, especially to expedite it. **What problems is Swag.com solving and how is that benefiting you?** The need to provide high-quality swag for my conferences and making it easy to order with our logo. ### 4. Highly recommend for great branded products! **Rating:** 5.0/5.0 stars **Reviewed by:** Jess E. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Swag.com?** I needed several branded products proofed, produced, and shipped on a super tight timeline that initially wasn't an option. My client support contact went above and beyond to work internally and determine how to meet my aggressive deadlines. Not only did I get everything earlier than expected, but the quality was great too! Overall, A+ experience. **What do you dislike about Swag.com?** There was nothing I disliked. If anything, I recommend the reordering process be even more streamlined. I immediately needed to do a reorder and had to go through the product selection + PMS validation process again. A one-click selection would be amazing! **What problems is Swag.com solving and how is that benefiting you?** I'm setting up our swag options for tradeshows and was starting from scratch. Swag.com made it easy to do quickly. ### 5. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Swag.com?** We haven't had the swag delivered to our team yet, but we are super excited to have it all arrive for the holidays. The proofs looked amazing, customer service was super supportive and helpful when I had questions, shipping was quick and instructions followed well. It was a pleasure to order swag from swag.com - I also loved that the process was super easy to track and see where things were at in the interface in your account. **What do you dislike about Swag.com?** There was nothing that stood out to me that was a dislike. **What problems is Swag.com solving and how is that benefiting you?** It's a more direct and easy way to source swag for our team, we will use swag.com again for sure! ### 6. Negative Experience - Swag.com **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Swag.com?** There is large variety of items to choose from **What do you dislike about Swag.com?** The customer service was TERRIBLE. Every time you spoke to someone, there was a new fee. Our gift that was supposed to be $38 USD a piece, ended up being above $50 USD. They took weeks to send production mockups, significantly delaying production timelines, knowing there was a hard deadline. **Recommendations to others considering Swag.com:** I strongly do NOT recommend Swag.com if you're looking for customer service, have time a timeline and/or do not like surprise fees and delays. **What problems is Swag.com solving and how is that benefiting you?** Lack of awareness for customer needs. Lack of communciation and transparency with the immense amount of fees taken at every turn. Clear disregard for timelines. ### 7. AMAZING QUALITY!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Swag.com?** I ordered blankets with my company logo, and I could not be happier!! The quality of the product was outstanding. It came in a good package. Super recommend!!! **What do you dislike about Swag.com?** If I have to say something that I dislike, it would probably be how long it took to get here. However, I ordered 12 blankets, so it as far as the days that took. **What problems is Swag.com solving and how is that benefiting you?** I liked that the website allows us to automate all products that we buy. Easy and helpful, especially for a company just like us that want to send out Christmas gifts. ### 8. Quality products that are exactly what we wanted. **Rating:** 5.0/5.0 stars **Reviewed by:** Cody B. | People Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2021 **What do you like best about Swag.com?** The quality of the product is incredible. The tumblers are sturdy, feel great in hand, and have fantastic color. The notebooks are solid build and very appealing to the eye. Our logo was printed on the products beautifully and that is probably the biggest highlight. **What do you dislike about Swag.com?** I really don't have anything we've been dissatisfied with. **What problems is Swag.com solving and how is that benefiting you?** We identified swag as a way that we can reinforce our brand and our image outwardly, but also internally. We want to use swag as a culture driver and to build pride in our brand. We're incorporating swag gifts in our onboarding process and in our work anniversary recognition program. ### 9. Great customer service from Cheryl Blackmore! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Swag.com?** Mostly I just wanted to leave a review for Cheryl Blackmore. I first spoke with her through the chat feature and she is now my go-to girl for any questions! She is very helpful, polite, and a joy to communicate with. **What do you dislike about Swag.com?** N/A. I have no complaints so far. Everything has been great. **What problems is Swag.com solving and how is that benefiting you?** Apparel and welcome kits for new employees. ### 10. Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Swag.com?** Swag.com has a great variety of high quality products, but the thing that separates them from the rest is their commitment to their customers and dedication to customer service. We ran into a slight delivery issue with one of our orders and they jumped on the issue, were communicative, and ensured we got our items on time. As a small business, their focus on a great customer journey really makes an impact. **What do you dislike about Swag.com?** I have not disliked anything about my experience as a Swag.com customer. **Recommendations to others considering Swag.com:** Stop your search and work with them! Great customer service and great products. They are reliable and communicative. What more can you ask for! **What problems is Swag.com solving and how is that benefiting you?** High-quality branded swag to help build team chemistry, community and enhance our overall company culture. We purchased branded water bottles and they look great, and have our team excited to rep our brand! ### 11. Exceptional Customer Service & Quick Turnaround **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna K. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** The quick reply to any questions asked, the chat feature on the website with a live person during business hours and the quality of the products that we have received. There was a pricing error on a sweatshirt, I used the chat feature and within minutes it was fixed and I could continue my order. Once you submit your order, the emails from a representative of the company were perfect. I did not have to wait around for next steps or turn around time- they were very up front with everything I asked. **What do you dislike about Swag.com?** In my experience using this site there hasn't been anything that I disliked thus far. **Recommendations to others considering Swag.com:** Don't be afraid to contact a Customer Service rep and ask questions about products or design help. They are very quick and efficient. If there is something that you don't see or can't find they will help locate something similar quickly. The art is probably the easiest to use when designing a product that I've experienced from any website that sells promotional products. After submitting the artwork, a live person contacts you to confirm it is exactly what you are looking for and how you want it. I could not be more satisfied with this company. **What problems is Swag.com solving and how is that benefiting you?** I am able to use this company/website as a one stop shop. I can purchase and array of products for each need that I have as an HR Manager. There is something that fits every occasion that I initially went to the website to shop for. ### 12. Great Selection of Products and Amazing Costumer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine S. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** I love the customer service Swag.com provides the best. I had many questions during the ordering process and I was able to quickly ask questions through their chat feature. They made the customization process very easy. The proofing process was also very thorough which put me at ease knowing that my product was going to be done the way I wanted. **What do you dislike about Swag.com?** The only thing I disliked about Swag.com was some of the product's customizations didn't turn out 100% how I imagined. I know if it is hard but it would be nice to see a real mockup or at least a real example from a previous customer to base it off before approving. I did receive a sample of my product customized from production and that was greatly appreciated. Just would be nice if they did that for more products so I know exactly how it is going to turn out. **Recommendations to others considering Swag.com:** Don't be afraid to ask Swag.com support any questions about a product your customization you have in mind even if you don't see it available on their website. They are great at suggesting items and working with you to create your custom vision! **What problems is Swag.com solving and how is that benefiting you?** Swag.com helped solve the need for customized products for sales staff and potential clients. It is a little too early to track the sales benefits from these products. But by using Swag.com I was able to order customized gifts for clients that were unique and actually wanted vs. something that someone would throw away. ### 13. Simple. Professional. 10/10 would do it again **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Swag.com?** I had to order 20 pieces of merch with 10 different brand marks for 10 of our sales districts. I loved that I could do it myself and that the Swag.com team was standing by to help every step of the way. Their platform was clear, easy to use, showed me exactly where we were in the process (Approval, Production, Shipped, Delivered) and i'll never use another merch partner again. It was awesome to be able to take the lead and not have to work through a third part human to place orders. **What do you dislike about Swag.com?** The help bot popped up a ton asking if I needed help. It was a little annoying because it got in my way on the screen. **Recommendations to others considering Swag.com:** Totally worth a try. This is the most efficient and simplest platform I've used in a long while. **What problems is Swag.com solving and how is that benefiting you?** Regional swag purchases Easy access to where each item was in the process and consistent email alerts that let me know we were making progress. Limited need for back and forth emails. ### 14. Excellent support and products **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob E. | Design manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Swag.com?** Customer support is incredibly responsive and flexible. They go the extra mile to ensure your products look great. Once you have your inventory set, it's super easy to build boxes and send them to your team and customers. **What do you dislike about Swag.com?** I wish they accepted 3rd party products because sometimes you want to get that extra fancy thing for your team and VIPs. **What problems is Swag.com solving and how is that benefiting you?** Ship custom boxes to people with low effort. Saved a bunch of headache managing inventory for a remote team and saved a lot of time at the post office. ### 15. Late shipping, bad service, misleading hidden costa everywhere **Rating:** 0.0/5.0 stars **Reviewed by:** Yonatan W. | Co-Founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Swag.com?** Nothing. It's awfully misleading and bad service **What do you dislike about Swag.com?** Bad and diahonest service, late shipping, misleading hidden costs **What problems is Swag.com solving and how is that benefiting you?** None ### 16. Overall 10/10 would recommend!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Swag.com?** The variety of products. Also, the ease of using the platform as well as the support you get from team members along the way. **What do you dislike about Swag.com?** I actually have had a really positive experience, and there wasn't anything I didn't like. I had my questions answered immediately. Incredibly easy to use. Love the product selection. No complaints here! **Recommendations to others considering Swag.com:** Easy to use, fun. Huge selection of items. Everything is right there so you don't have to go to multiple places to get your swag. I would highly, highly recommend! **What problems is Swag.com solving and how is that benefiting you?** In the past, I've been putting together my own care packages and welcome kits. Swag.com is an easy one-stop-shop for all the different products we want to get. It makes my life a million times easier. Folks have absolutely loved the fun swag we have been able to create using Swag.com! ### 17. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Swag.com?** Customer service was phenomenal. Very easy to talk to. **What do you dislike about Swag.com?** High prices compared to buying directly from manufacturers. **What problems is Swag.com solving and how is that benefiting you?** Ease of use and high quality products. ### 18. Fantastic promo materials **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Swag.com?** The excellent customer service, fantastic products, and easy customization. **What do you dislike about Swag.com?** There isn't anything that I disliked about using swag.com. **What problems is Swag.com solving and how is that benefiting you?** I haven't had any problems. Our customers love the products we order from swag.com. ### 19. Swag.com is Swag Oversimplified **Rating:** 3.5/5.0 stars **Reviewed by:** Sara Y. | Digital Campaigns Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2020 **What do you like best about Swag.com?** I like that they offer fully custom branded boxes. It's a nice touch as opposed to the standard brown or white cardboard box. They create, automate, and distribute high quality swag to their customers/clients. With numerous product choices, it is an overall decent, one-stop shop swag platform. **What do you dislike about Swag.com?** "Due to the COVID-19 pandemic and its effects on logistics and shipping centers around the world, we are experiencing extended production timelines for new orders this Holiday season." I dislike that the coronavirus epidemic in the United States has placed an added stress on supply chains, resulting in varying turnaround times for swag delivery over the holidays. **What problems is Swag.com solving and how is that benefiting you?** I enjoy using the swag.com dashboard to keep track of inventory and shipments instead of using an Excel spreadsheet like we used at work in the past. Usually, when discovering swag or branded merchandise, I would often dismay at their small selection of products; however, at swag.com they offer literally everything I could ever dream of, which is incredible and helpful to all operations teams out there. ### 20. Great experience working with the team, and quality of the clothing was exceptional. **Rating:** 4.5/5.0 stars **Reviewed by:** Belinda H. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Swag.com?** The customer support was great. Whenever I had any questions, there was someone available on chat to help me out. I was on a tight timeline to receive my swag, and the team guaranteed me that I had nothing to worry about and was able to expedite my delivery for me, to the point where I got it before I even expected to receive it! Everything was great quality and done exactly the way I wanted. **What do you dislike about Swag.com?** Everything was great, I have nothing to complain about. **What problems is Swag.com solving and how is that benefiting you?** I am able to get swag made for my team quickly and at a great price. ### 21. Easy to use, and great quality products **Rating:** 5.0/5.0 stars **Reviewed by:** Ohad I. | Vice President of Products, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** It was easy to browse the products and find ones that fit what we were looking for - there was a really great selection. The website interface is powerful and easy to use, and the support team is fast to respond. **What do you dislike about Swag.com?** On one of my products the product delivered differed from the mock-up provided. However, Swag rushed a replacement at no cost which I received within a few days of reporting the issue. **What problems is Swag.com solving and how is that benefiting you?** Great swag products for both our customers and employees. ### 22. Very high quality product **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Swag.com?** I ordered power banks with a digital screen that shows the percentage of power left in them as I think the power banks with bars that signify the amount of energy left are cheap. I put our logo on the bottom and had no idea that they would make my logo illuminate; it is seriously SO COOL! **What do you dislike about Swag.com?** Only because this is a required field will I be critical here. The responses felt a little too canned, but automation are also a good thing, so I'm only complaining because this field is required **What problems is Swag.com solving and how is that benefiting you?** we've found swag that is of the same quality as how we want to represent our brand; only the highest ### 23. Great quality and delivered on time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Swag.com?** I like the quality and selection of products and the accurate estimated timeline. **What do you dislike about Swag.com?** I cannot say there was anything that I didn't enjoy about the ordering experience. **What problems is Swag.com solving and how is that benefiting you?** We didn't have any problems to solve and were pleased with the selection, customization options, and timeliness. ### 24. Great Service and Great products! **Rating:** 5.0/5.0 stars **Reviewed by:** Bree H. | R, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** Customer service was wonderful! I needed an order expedited, and Swag.com was able to help me get the quickest date for delivery. **What do you dislike about Swag.com?** Someone did not respond to one of my e-mails that was not answered on time, and I needed to reach out again. **Recommendations to others considering Swag.com:** I would recommend them to anyone. **What problems is Swag.com solving and how is that benefiting you?** E-mail responses were not always one time, but once the correct person reached out, I was able to get an answer to my question quickly. ### 25. Fantastic customer service experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Swag.com?** The best part about working with Swag.com is the customer service experience. The messaging platform is simple and easy to use. It was so nice to talk to real people and be able to send files or images to illustrate any snag along the way. All of the team members who I communicated with were so genuinely patient and kind in their responses, and they were really helpful at every step of the way—from creating my design to the shipping process. If there is one reason I will use Swag.com again, it's because of my interactions with their team. When looking for a merchant to help ease distribution of holiday gifts to the professional organization I am a part of, Swag was one of the most straightforward and easy-to-use platforms. I love that you can send items to multiple addresses at a reasonable price point. They also have a great variety of products. Hoping to work with them again! **What do you dislike about Swag.com?** Website user experience is a little poor. I actually hadn't realized when I got the "Product Delivered! [Product] has been delivered to our fulfillment center!" email that it meant my items were ready to be shipped and I could then upload all of the address information for distribution. So in that email, I wish there had been an explanation of what my next steps were. I actually ended up waiting a month because I thought that they weren't ready and wasn't sure how to navigate the Inventory page to get to the shipping platform. Hopefully with some tweaks to web design and copy editing, this can be fixed. On the bright side, customer service is phenomenal and I wish I had just asked for help when I was first confused instead of waiting. **Recommendations to others considering Swag.com:** Don't hesitate to contact their customer service using the messaging platform on their website! Their team members are so helpful and such a pleasure to work with. They will know the answer to any question you have or know how to find the answer for you. Just really above and beyond in terms of support from a digital-based company. Really fantastic people. **What problems is Swag.com solving and how is that benefiting you?** Sending merch to members of a professional organization during the Covid-19 pandemic. Really nice looking product and easiest way to send to multiple addresses at a reasonable price point. ### 26. Exceptional Product **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal B. | Proposal/Estimating Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Swag.com?** Purchased the dual wine carriers with embossed logo in the brown/cognac color leather. These are very high quality! We were very happy with the way they turned out. We went through multiple rounds of proofs since I wanted the logo to be a bit larger than the first proof. They had confirmed that we would receive before our deadline in order to deliver before Christmas and they delivered on that commitment. **What do you dislike about Swag.com?** There were no negatives throughout the ordering process. **What problems is Swag.com solving and how is that benefiting you?** Initially, I was turned on to Swag.com for the ease of shipping in that they create the product and ship to your recipient. COVID-19 changed that capability of having products shipped to client's offices, with everyone working from home, so I ended up shipping the product to my own office. But I will definitely utilize that service on our next order if I have the chance. ### 27. Great/Prompt Service **Rating:** 5.0/5.0 stars **Reviewed by:** Alexia M. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Swag.com?** Amazing Customer service & easy to useee **What do you dislike about Swag.com?** There isn't any negative comments to be made **What problems is Swag.com solving and how is that benefiting you?** We used Sawg.com to order gifts for our company party. They had great customer service and a wide range of products to choose from. Their website was extremely user-friendly and made uploading our design very easy. They also made sure we received our product in the time frame that we needed. ### 28. Timely and accurate. High quality products, good quality print. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Swag.com?** Ordering process was simple, color match was accurate, items arrived quickly. **What do you dislike about Swag.com?** Product descriptions could be a little more detailed. **What problems is Swag.com solving and how is that benefiting you?** We need promotional items to give clients. Swag.com provided high quality and accurately branded materials. We have had trouble with color matching our logo in the past, and it was very simple to have the color produced accurately with swag.com ### 29. Loved the customized backpacks we ordered **Rating:** 4.5/5.0 stars **Reviewed by:** Evan F. | Support Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Swag.com?** The base products are high quality, as are the customizations. It's great for branding that we can customize the items we're ordering. I appreciate the mockup review process, which helps avoid customer support issues. **What do you dislike about Swag.com?** There are minor manufacturing limitations for some products. **What problems is Swag.com solving and how is that benefiting you?** For this order, we purchased custom backpacks to give out to employees as gifts for a work anniversary. ### 30. Great swag, amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Greg M S. | President , Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2021 **What do you like best about Swag.com?** The entire experience was flawless. The swag was high quality and the customer service was simply outstanding. **What do you dislike about Swag.com?** I didn't have anything about the experience that I disliked. **What problems is Swag.com solving and how is that benefiting you?** We were able to build team momentum and share our thanks with investors and customers with swag boxes we sent them. ### 31. An amazing company... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Swag.com?** Swag.com has helped us create unique items for our team. The website is easy to use/navigate and the fulfillment process is fluid and flawless! **What do you dislike about Swag.com?** Nothing at the current time - everything is seamless so far! **Recommendations to others considering Swag.com:** Continue to add more options for wearables and unique items! **What problems is Swag.com solving and how is that benefiting you?** We created a new wearable/swag incentive program for the staff. By using swag.com, we have tons of options to choose from with quality materials. We originally just focused on wearables but now it's turned into a ton of different/unique options! ### 32. Great service and products! **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle R. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** We had a rush order and they were ready to help. It was super easy to get everything set up and approve our order. They even ensured the items would arrive before our event date! **What do you dislike about Swag.com?** I didn't really find any downside - the product we ordered (socks) were excellent quality and the customer service very responsive. **What problems is Swag.com solving and how is that benefiting you?** We really like unique custom items to provide to our clients. We also want something of high quality that matches how we work with our clients and swag.com does all of that. ### 33. Great customer service and attention to detail **Rating:** 4.5/5.0 stars **Reviewed by:** Kitty B. | Independent Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Swag.com?** The personal attention in the design process. If something didn't look good they would come back to me with suggestions. Also, the variety of fun "swag" available. **What do you dislike about Swag.com?** The face masks have a little wire in them and we have had families reach out that the wire is coming out. **Recommendations to others considering Swag.com:** Great ideas for meaningful product. **What problems is Swag.com solving and how is that benefiting you?** No problems at this time. ### 34. exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Swag.com?** Although the inventory order process isn't very intuitive, customer service is patient and helps ensure all my questions are fully addressed and answered. Travis Harkins was terrific - he kept in constant communication with me from the start of my issues until the product's delivery. **What do you dislike about Swag.com?** The website and the inventory ordering processes are not very intuitive, and not a lot of discount incentives. **What problems is Swag.com solving and how is that benefiting you?** still meeting business needs and constantly offering new products, Swag allows me to utilize their services while still being innovative, never really running out of options. ### 35. A perfect match for our brand! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Swag.com?** How easy it is to customize and order!!! **What do you dislike about Swag.com?** I have zero complaints about swag.com :) **What problems is Swag.com solving and how is that benefiting you?** Swag.com is so user-friendly, we love it. The fact that I'm able to create & save mockups and even have multiple colors of one item helps tremendously when presenting swag options to my boss. I just have those mockups saved for whenever I need to present them and I don't need to reach out to customer service to prepare them for me, which is amazing. ### 36. Reliable and Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Swag.com?** I've tried multiple product personalization companies for company swag. Swag.com has been the most consistent and has had the best communication. I've ordered from them 2x and both times have been easy (as it should be). I emailed questions to their Contact Us email address and receive timely responses. **What do you dislike about Swag.com?** Nothing to dislike so far! The last 2 transactions have been very smooth. **What problems is Swag.com solving and how is that benefiting you?** Ordered holiday gifts for my company (customized water bottles with our logo) and then refilled the order when we ran out. ### 37. Branded Tumblers and Pens **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** The process with SWAG was simple and the prices were very competitive. I've referred several other businesses here. When the products arrived they were exactly what we expected. Great quality and presents our brand well. **What do you dislike about Swag.com?** I wish that I could order the branded boxes as a stand-alone product. **What problems is Swag.com solving and how is that benefiting you?** I had no issues. Due to Covid the shipping process was a little slow, but this was not due to anything that SWAG did. ### 38. Hidden costs and delays throughout the process **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Swag.com?** Their platform is intelligent and intuitive. Ease of use. Great selection of items. **What do you dislike about Swag.com?** There are many stages in the process that were not communicated. We experienced a number of hidden costs and delays as well as missing items. The swag.com teams disappointed us repeatedly in terms of communication and customer service. **What problems is Swag.com solving and how is that benefiting you?** We need to send SWAG to offices and remote employees worldwide. We were hoping to save on costs and stress which unfortunately was not the case. ### 39. One of the best swag ordering experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Swag.com?** I love that each person that I have interacted with is timely and responsive in getting back to questions or follow-ups about orders. They are pretty transparent as far as shipping and production times and are willing to be helpful to fulfill your ordering needs. **What do you dislike about Swag.com?** I wish there were other options as far as fulfilling swag and cost of holding/putting together boxes. **What problems is Swag.com solving and how is that benefiting you?** Benefits are being able to build a timeline more accurately with the estimated lead times - being able to customize and work with different options, and being able to order when our inventory gets low. ### 40. All around a winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Swag.com?** Swag.com is easy to use and the customer service is wonderful. We have enjoyed the product quality of all of that we have purchased from Swag! **What do you dislike about Swag.com?** There was nothing much to dislike in my experience. **Recommendations to others considering Swag.com:** The customer service team is great - feel free to use them if you need help! **What problems is Swag.com solving and how is that benefiting you?** Looking for company swag as a morale boost for our team! Our team love the shirts we have purchased and use them regularly. ### 41. great service and products look as mockup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Swag.com?** the part where the system wrote, "don't worry, we have people working on your order to make it perfect." this happened when I was playing around with my design on the product. made me feel safe about my order **What do you dislike about Swag.com?** this form is not fun, and I must say the part where I need to correct myself is crazy :-) **What problems is Swag.com solving and how is that benefiting you?** top quality goods and re-print for other locations of my business ### 42. Virginia Durkin is great!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Swag.com?** This is the best customer service experiences I've had in a while. Virginia is extremely flexible and accomodating. She is super kind and easy to work with! **What do you dislike about Swag.com?** NO complaints at all. This service and Virginia are amazing! **What problems is Swag.com solving and how is that benefiting you?** N/A ### 43. Quality Product and Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** We ordered succulents in a branded container, and the product looked sleek and professional. The company did a great job of processing our order quickly and delivering it to us earlier than projected. **What do you dislike about Swag.com?** I do not have any negative feedback from my experience with SWAG. **What problems is Swag.com solving and how is that benefiting you?** We often want to provide thank you gifts to our referral sources, and we don't want to give them cheap items that will get tossed aside. SWAG has products we feel good about adding our logo to and distributing. ### 44. Great hoodie! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Swag.com?** The customer service was excellent. I was kept updated about order status and any changes and had my questions answered promptly. **What do you dislike about Swag.com?** Not much. I wish there were more options with lower quantity minimums. **What problems is Swag.com solving and how is that benefiting you?** Making our employees happy with company swag! ### 45. Found our new "Go To" client gift source... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Swag.com?** Ease of ordering, quick production & shipping. **What do you dislike about Swag.com?** I will say honestly; there wasn't anything I disliked. **What problems is Swag.com solving and how is that benefiting you?** We struggled to find quality customized client gifts. Swag has really upped the bar for us. ### 46. Quick Service & Products Delivered As Advertised **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah J. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** The online representation / mock ups are an accurate representation of what I actually purchased and received. **What do you dislike about Swag.com?** I was unable to purchase blue ink for the jotter pens. **What problems is Swag.com solving and how is that benefiting you?** Great products, we are a new company and people love our "cute" swag at closings. ### 47. Swag rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz B. | Head of Content & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Swag.com?** Swag has a great selection and customizes **What do you dislike about Swag.com?** I don't have a negative comment for Swag. **Recommendations to others considering Swag.com:** Swag rocks! The selection, service and ability to customize make Swag.com my go-to for promotional products. They've also worked with me to find creative ideas to target an industry that prefers sustainable solutions. I'm a happy customer that will keep going back! Thanks, Swag.com! **What problems is Swag.com solving and how is that benefiting you?** Swag has been a creative partner in bringing custom products to our audience. ### 48. Not a single hiccup and faster than expected delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Swag.com?** Provided templates for projects make it easy for design **What do you dislike about Swag.com?** Our design was changed slightly, would have liked to have been told why even though we were find with the changes **What problems is Swag.com solving and how is that benefiting you?** Providing a usable product that highlights our brand ### 49. Best timing, beautiful work and great customer service... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Swag.com?** The website was so incredibly easy to use and understand. I was able to find exactly what I wanted and get exactly what my team deserved. They were incredibly impressed and so was I. Thank you!! **What do you dislike about Swag.com?** Nothing to dislike!!! Everything was perfect! **Recommendations to others considering Swag.com:** Go for it!! The ease of service is wonderful and the pricing is competitive. You will be pleased with Swag.com. **What problems is Swag.com solving and how is that benefiting you?** Our team had a difficult 2020. We were unable to continue team building activities as normal but everyone still worked hard and achieved their goals. It was great to show our appreciation for the team with Swag's help. ### 50. Corporate Gifts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Swag.com?** I liked the different merchandise options at my finger tips. **What do you dislike about Swag.com?** The fee to implement logo seem pretty high. **Recommendations to others considering Swag.com:** You will be pleased with all the options available to you. **What problems is Swag.com solving and how is that benefiting you?** Problem I solved was the ability to award my clients remotely during COVId 19 ## Swag.com Discussions - [Is swag a legit site?](https://www.g2.com/discussions/is-swag-a-legit-site) - 2 comments - [What does swag com do?](https://www.g2.com/discussions/what-does-swag-com-do) - 1 comment - [View Swag.com pricing details and edition comparison](https://www.g2.com/products/swag-com/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+20%3A40%3A34+-0500&secure%5Bsession_id%5D=d812dc40-5aca-42e6-9a80-b5e1ee13efd3&secure%5Btoken%5D=ce4147c0784c5c3d32a2b41892acab88e929ecaa055acfbd8a141587810507ed&format=llm_user) ## Swag.com Features **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Reporting** - Spend **Platform Additional Functionality** - Proof Portal - Customer Advocacy Integration - Swag Stores ## Top Swag.com Alternatives - [SwagUp](https://www.g2.com/products/swagup/reviews) - 4.3/5.0 (101 reviews) - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,363 reviews) - [CorporateGift.com](https://www.g2.com/products/corporategift-com/reviews) - 4.8/5.0 (284 reviews)