Edit

AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

11/16/2021

"Simple and Precise"

5/5

What do you like best about Survicate?

Provides a variety of categories to get customer reviews based on categories.

Provides capabilities for managing and organizing different sections of reviews.

Good tools are offered to developers. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

It can sometimes be complex to manage based on the numerous options it provides.

Documentation is sometimes difficult to follow or implement as it has a lot of features. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Enterprise (> 1000 emp.)

11/21/2022

"Great survey tool that is intuitive and well designed!"

5/5

What do you like best about Survicate?

It's simple and easy to use, while offering plenty of customization options so you can make a survey your own! Their customer service is extremely attentive and they are always looking for feedback. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I have no complaints so far! All the questions I've posed to the Survicate team have been thoroughly addressed and look forward to watching how these will continue to innovate their platform! Review collected by and hosted on G2.com.

CV

CCR V.

Special Projects Manager

Small-Business (50 or fewer emp.)

5/18/2022

"Good support, good features, a little pricey"

4/5

What do you like best about Survicate?

I use Survicate to embed NPS surveys into ActiveCampaign emails and they look really nice, plus it's great to map the results to AC. Survicate's chat support is very prompt. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I think the price is a little salty - and I feel like the pricing changed some during my trial. I wish some of the features were more customizable, like a way to direct users to multiple review platforms (i.e. Google, Yelp, TripAdvisor) after they have completed a survey. Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

Compare Survicate's price and features with other survey/form options. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

Before Survicate, our unhappy customers were going straight to Google Reviews to express their frustrations (usually things that could be easily resolved if they were to talk with a manager instead). Now, they have an outlet to communicate frustrations before going public. Plus, it turns out that satisfied customers are happy to share their experiences too - sometimes you just have to ask! We improved our Google rating significantly by heading off negative reviews and asking happy customers to share their experience. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

edit

Hi!

First of all, thank you so much for sharing your feedback with us. We're glad to hear that Survicate was helpful for your business. Congratulations on improving your Google rating!

Thank you also for pointing out areas where we can improve. We've shared your feedback with our product team, who are constantly working to add new features and improve our customers' experience with the tool.

Let us know if you have any other suggestions!

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/14/2022

"Easy to use with great customer service"

5/5

What do you like best about Survicate?

Support experience. It was also quite easy and quick to start using Survicate for our project. Within a day we managed to set up a survey campaign and send it out to our customer group - and we did it on a free plan, since there are no major limitations. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

It's not possible to export the data for free, but we're planning to upgrade soon, so it's not a big issue Review collected by and hosted on G2.com.

CS

Chuck S.

Salesforce Department Manager

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/24/2022

"Great tool with excellent service and support"

4.5/5

What do you like best about Survicate?

Survicate is a great tool for our online survey needs. It is cost effective. But, my favorite part is the customer service. Very helpful and great to work with. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Nothing. I like everything about Survicate. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

edit

Hello!

It's great to hear you're enjoying building surveys in Survicate and had a great experience interacting with our support team! We appreciate your detailed review.

Let us know if there's anything else we can help you with.

LC

Luis C.

CRO

Mid-Market (51-1000 emp.)

10/31/2022

"Great feedback tool. Customizable and intuitive"

5/5

What do you like best about Survicate?

It's really customizable. If you pay enough you can modify the CSS of the widget (web surveys). It has a great Google Sheets connection so you can export automatically your data there. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

It's a little bit expensive compared to other tools. I don't like paying for responses. I would prefer paying on demand. Review collected by and hosted on G2.com.

SR

Sridhar R.

UX researcher

Mid-Market (51-1000 emp.)

10/25/2022

"Quick and easy way to get real user feedback"

5/5

What do you like best about Survicate?

Ability to segment and target users based on various criteria to get specific feedback. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

No warning when someone sets a really high response limit and the monthly quota gets exhausted Review collected by and hosted on G2.com.

RP

Rodolfo P.

Sr. Director of Operations

1/30/2023

"Cost effective"

4.5/5

What do you like best about Survicate?

Good survey functionality and the flexibility of having multiple users with a fixed price. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Strict limits of number of surveys and workspaces Review collected by and hosted on G2.com.

LT

Lori T.

Marketing Assistant

Mid-Market (51-1000 emp.)

2/23/2022

"Easy to use with great customer support"

5/5

What do you like best about Survicate?

I like the ease of use, the variety of surveys and the support I get when I'm stuck. The results are easy to export and analyse. setup is quick and we get everything we need Review collected by and hosted on G2.com.

What do you dislike about Survicate?

so far, nothing! I've had a great experience. If I had to choose something it would be delay in response from support but this is being picky! I really like survicate! Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

I would definitely recommend others to use Survicate. It's solved all our problems, you get great support and it's so easy to use. The logic capabilities make the surveys so versitile. There is no survey you can't make with Survicate! I also love the way you can brand the survey to make it look like it's completely your own. Having it sit in our custom domain means our customers have no idea we are using a survey tool. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We can gain customer feedback that would be very difficult to gain otherwise. setting up this kind of survey with our other tools would take much longer and would not give us the insight we get from survicate Review collected by and hosted on G2.com.

LF

Luisa Salcedo f.

Head of Growth

Small-Business (50 or fewer emp.)

7/12/2022

"Support has been amazing, as the platform is really robust the support makes things more accessible"

5/5

What do you like best about Survicate?

Support and User experience to install and set up the survey Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Most of the useful features are premium but you don't realize it until the setup. There are not clarity of premium features Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

Getting to know your users should be your number one priority and Survicate makes this way easier and faster to accomplish Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We are understanding and identifying our client's thoughts so can act around their needs before they take a decision like canceling the subscription Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

edit

Hi Luisa!

We're thrilled to hear about all the things you like in Survicate! We also appreciate your honest feedback highlighting where we can do better. We've forwarded your comment to the product team, and we'll work on improving the way premium features are communicated to our customers.

Don't hesitate to contact our support team if you have more suggestions to improve Survicate!