We still use Survicate as a plugin through Intercom, which allows us to get feedback from customers automatically based on actions they take and how long they've been with us. We still use Survicate to send an email with a feedback survey to any churned customers. That has provided us with some invaluable insights. Review collected by and hosted on G2.com.

It became a dealbreaker that you can't combine the in-app chat NPS survey with the email version. You need to combine the feedback manually and manually calculate a global NPS score from there. That t was becoming too time-consuming as we scaled. I also didn't like that you couldn't see a change in sentiment over time if the same customer responded to the NPS survey again. Review collected by and hosted on G2.com.

I recently decided to use survicate over other platforms; here are some of the reasons why:

Incredibly easy-to-use interface. It is pretty much foolproof.

Competitive Pricing. Pricing is super flexible, and the team helps determine what plan works best for you.

Installation is relatively easy (like most other survey products), and documentation for implementation is relevant and concise.

Integrations are a life-saver. I enjoy having the ease of being able to integrate with the tools we have available. There are many integrations, much more than other survey products with a similar price range.

The Support team is incredibly responsive. I had a few calls with them before deciding to go ahead. It was constructive to understand the more complex capabilities that the tool has.

The CSS customiser is quite helpful in making our surveys adapt to the look and feel of the site and makes it look like an extension of our website instead of an imposed element that stands out. (It did required time from our devs to implement those changes)

Survicate Platform is constantly getting updates and new feature releases. The company is looking at ways of optimising its product ad improving customer experience. (Last week, there was a significant change in the UI, and it looks great!)

Workspaces are great. We manage multiple websites, and having different workspaces makes it simple to organise and target specific sites.

Feedback hub is great to bring in feedback from other sources, we use it for our App/Android Store.

Price-Value I can't think of (and couldn't find) a better alternative. Review collected by and hosted on G2.com.

There has been a few suggestions I've made that could improve the product. The main one is to add more integrations to the "feedback button". We've made it work and are happy with it, but being able to customize how and what sort of data gets sent to Slack on each response would be a big plus (i.e. URL, Device, Browser). Review collected by and hosted on G2.com.

The main reason we decided to use Survicate and what we enjoy the most is how customizable the entire survey setup is. From choosing question types and disclaimers, editing the web page background, and adding our company logo, all the way to the actual integration step, Survicate goes above and beyond in terms of its user experience. The ability to create and send as many surveys as we want is also a huge plus and something we did not find with most of the other vendors we were considering.

Every time we have had any type issue, the Survicate team has been very quick to respond and remediate any problems that we were experiencing and has a very easy chat assistance feature. Review collected by and hosted on G2.com.

The only item we did not cross off our list in a new survey partner with Survicate was the ability to make questions required to submit the survey. However, because of the way the surveys are set up (the survey isn't one page, it's a progress bar with an opportunity to submit each question one at a time), this setup worked for us anyway. At this time, we don't have any complaints. Review collected by and hosted on G2.com.

Survicate is a customer feedback and survey platform that is designed to help businesses gather insights and feedback from their customers. Some users might appreciate Survicate for its user-friendly interface, customizable survey templates, robust analytics and reporting features, and integrations with other popular business software tools. Review collected by and hosted on G2.com.

Some users might dislike certain aspects of Survicate, such as the cost of the platform for larger organizations or the limited range of question types and survey customization options in the basic plans. Additionally, some users might have concerns about the privacy and security of the data that is collected and stored through the platform. Review collected by and hosted on G2.com.

The survey creation tool was easy to use and had many question types. Composing the survey questions was straightforward and it was easy to see how the survey would look to participants. Unlike other survey tools I tried (e.g. Typeform) I felt the finished result was a good user experience for recipients. Despite having many questions in the survey the response rate was a lot higher than expected. I reached out to the customer success team for some questions and they were very helpful and friendly. Review collected by and hosted on G2.com.

The monthly subscriptions are a little expensive if you plan to run surveys with a high volume of responses. Review collected by and hosted on G2.com.

- Simple UX

- Easy to integrate with CRM tools Review collected by and hosted on G2.com.

- Too expensive compared to other tools that offer similar solutions Review collected by and hosted on G2.com.

- reliable tool fulfilling our needs

- reasonable pricing (individual approach to a customer)

- possibility to start with a free plan

- supportive customer success team ensuring you are using the full potential of the tool

- multiple easy integrations Review collected by and hosted on G2.com.

- AI-powered tools to support analysing qualitative text-base input would be very helpful Review collected by and hosted on G2.com.

- Survey creation tool; easy to use, great logic system, ability to apply custom CSS branding.

- in-web pop-up; has a myriad of tools out of the box to segment and target audience.

- Data results page; clear and easy to navigate, the ability to save graphs as pngs/pdfs is great.

- survey meta-data; we have baked in several custom dynamic tags to our surveys and it has worked flawlessly. Review collected by and hosted on G2.com.

Very minimal gripes, mainly with their API functionality. While they do support other platforms accessing the data through an API key... it is currently not possible to sort the order in which the data comes through the pipeline. As I said, very minimal gripe which could be resolved fairly easily. I have been told a fix is currently in the pipeline. Review collected by and hosted on G2.com.

The platform is very intuitive and super easy to use. I love the templated questions we can start from, or making our own surveys from scratch. The integration with Marketo is beneficial as we can trigger our surveys through Marketo and also kick off follow-up actions based on specific responses. Review collected by and hosted on G2.com.

We can set up our own tags through the survey links, but I wish that was a little more user-friendly. Maybe having a dynamic aspect of the survey so we could maintain one survey copy but have it react differently to our audiences. Review collected by and hosted on G2.com.

It literally is so easy to use and never has bugs or fails to work. I really don't have enough nice things to say. We only use it in part of our 1200 person business but I am pushing to have to have it implemented for the whole company, The ui is clean and not overwhelming. Review collected by and hosted on G2.com.

There's not anything I dislike...I wish I could delete or exclude data without being an admin. It would also be cool for multi-product companies to be able to re-assign a review or response to another product line so that the data is always accurate. Review collected by and hosted on G2.com.