ALFONSO CESAR AUGUSTO P.
AP
ALFONSO CESAR AUGUSTO P.
Channel metrics analyst
Enterprise (> 1000 emp.)
"Great tool for CX and UX evaluation"
5/5
What do you like best about Survicate?

It's very intuitive, yet very powerful and currently its use of AI helps getting the maximum value from our clients' answers Review collected by and hosted on G2.com.

What do you dislike about Survicate?

We have somo technical issues because of some technology imcompatibility Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Alfonso, thank you so much for your review. We're glad to hear you're getting value from using Survicate. Hope the new Insights Hub and Research Assistant features will help you get even more out of your user feedback. :)

- Paulina

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Simple to use"
4/5
What do you like best about Survicate?

Its very simple to set up and build surveys. The Support team are very responsive when you have queries and very easy to get hold of - fantastic service. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

While analytics are clear for individual surveys, there is no way to aggregate results across all surveys to see what the average conversion rate is for example. The data presentation is a little limited and I would like to see more stats in the dashboards. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi, thank you so much for your feedback and for taking the time to write a review. We'll consider your suggestions about Dashboards when planning the next improvements. Glad to hear Survicate helps you measure performance and identify improvement areas. Here's to many more insightful surveys! :)

- Paulina

Verified User in Computer Software
GC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to make surveys, good support and robust integrations!"
4.5/5
What do you like best about Survicate?

Survicate has been widely used in my organization. It easily integrates with slack and also has a clean UI for making surveys Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Would be good to have something for cleaning data on the spot in survicate. Also, to give under analytics how many people dropped off in the middle of the survey, etc. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi!

Thank you so much for your review and feedback. We appreciate your suggestions for data cleaning and providing more detailed analytics. We'll definitely take these into consideration for future improvements. Thank you again for choosing Survicate ✨

- Paulina

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great tool for simple and complex surveys"
4.5/5
What do you like best about Survicate?

We use Survicate for complex user surveys about our industry and product, as well as simple surveys such as NPS scores. We love the Intercom integration which makes it easy to get the surveys in front of our users right in our product, rather than sending by email where they are easily missed. The analytics tool has just what we need to review and filter results. The customer support is very fast to respond and has always been helpful. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

We've been unable to integrate with Marketo which has made it hard to send surveys via email in the ways we'd like. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi, thanks for sharing your love for Survicate. We're thrilled to hear you were able to use our tool for both complex and simple surveys and that our Intercom integration is making life easier for you and your users - that's exactly what we aim for. 😊

On the Marketo front, we're sorry to hear you weren't able to connect the integration. Could you please get in touch with our Support Team (directly through the chat in the Survicate panel or via email), so we can help you figure it out? I'm sure we can find a solution together.

Thanks again for choosing Survicate as the tool to understand your users and industry better. Here's to many more helpful insights ✨

- Paulina

Yannick  L.
YL
Yannick L.
System Admin
Mid-Market (51-1000 emp.)
"Easy to set up"
5/5
What do you like best about Survicate?

Very easy to set up. Good communication with the team. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

No real downside at this point except that it doesn't seem that we can send outbound messages directly from Survicate. We have to send from a different platform (i.e. CRM) Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Yannick!

We're thrilled to hear that you found Survicate easy to set up and that our team's communication has been helpful. Thank you for sharing your thoughts and suggestions; we'll keep improving our tool.

Thank you again for choosing Survicate 🍀

- Paulina

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Survicate has streamlined how we gather and analyse our customer feedback"
4/5
What do you like best about Survicate?

The customer service is top-notch, they always respond in a very timely manner and proactively help resolve any issues or queries we have. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Navigating their help center can sometimes be challenging. The information isn't always organized intuitively, making it difficult to quickly find specific solutions or detailed guidance on more complex issues. That said, as I mentioned if we ever run into an issue, the support team have always been fantastic. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi, thank you for your review.

We appreciate your feedback about navigating our Help Center and will work on improving it, so it's more intuitive.

Thank you for choosing Survicate to help you collect and analyze feedback. 😊

- Paulina

Kartik  M.
KM
Kartik M.
Technical Recruiter
Information Technology and Services
Mid-Market (51-1000 emp.)
"Exclent for using and powerfull"
4/5
What do you like best about Survicate?

The insight is very nice and the reach is also great and helpful.

Very easy to use and support is quick an fast. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

The UI can be improved much and survey detils can be improved Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi, thanks for the kind words on Survicate's ease of use and our speedy support.

On the UI front, please let us know what improvements you'd like to see—we're always looking to make our tool better.

Thanks again for choosing Survicate to learn more about your audience. Cheers to more insights together ✨

- Paulina

Nikolaz I.
NI
Nikolaz I.
Mid-Market (51-1000 emp.)
"Review"
3.5/5
What do you like best about Survicate?

I like various templates which may be used to create questions. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

In my opinon Survicate lacks complex report to download Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Nicolaz, thanks for sharing your thoughts.

We're glad you enjoy using our templates to create surveys. It's great to hear that Survicate is helping you gain insights into how clients view your services. Thank you for choosing our tool. ✨

- Paulina

Verified User in Gambling & Casinos
UG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Easy To Use and Superb Customer Support"
5/5
What do you like best about Survicate?

Survicate platform is super easy to use, and their customer support for any inqueries and problems is swift and responsive. I'd like to work with Suvicate as long as I could. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

The notification message for the updates is too often, sometimes it will cover the whole screen and interfere my workflow if I am actively setting up the survey. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi! Thanks so much for your feedback and a great review. :)

We'd also be happy to work with you and keep helping you collect user feedback with surveys for as long as possible.

- Paulina

Aymen A.
AA
Aymen A.
Small-Business (50 or fewer emp.)
"Superb adventure"
5/5
What do you like best about Survicate?

easily gather customer opinions and feedback through different channels. allows distributing surveys across various channels such as emails, websites, and mobile apps, which maximizes customer participation. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Cost a bit high

Although the interface of Survicate is user-friendly, some more advanced features may require some time to master. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Bonjour, thank you for the review. ✨

We're happy you find gathering feedback across channels easy with Survicate.

Regarding the advanced features, we'd love to know which ones you're finding tricky to master - your feedback will help us make our guides clearer.

Merci one more time for sharing your thoughts with us.

- Paulina