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MT

Milou t.

Customer Journey Specialist

Small-Business (50 or fewer emp.)

2/14/2022

"Very complete tool for monitoring Customer Satisfaction"

5/5

What do you like best about Survicate?

Survicates questionnaires are incredibly customizable, making them suitable for nearly all forms of customer inquiry. We primarily use Survicate for our NPS and genuinely feel they provide the best tool for this. Their integrations with major platforms such as Slack, Intercom and Hubspot is a huge bonus too! Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Before becoming a paying customer, we experienced a relatively long response time. After switching to a paid account, however, we have no complaints about Survicate's support team or response times. Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

This software does everything it promises and will help you connect with your customers and end-users more closely. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We are continuously improving our customer experience and use Survicate to inventorize what we can improve on. Due to Survicate's integration with our primary support tool, we also encourage unhappy customers to get in touch with our support team. By simply explaining their complaint in our Survicate survey, the integration ensures that a ticket is filed under the customers' name, making it easy to follow up detractors. Review collected by and hosted on G2.com.

UM

Verified User in Market Research

Small-Business (50 or fewer emp.)

11/18/2022

"Good for starters and basic needs"

3.5/5

What do you like best about Survicate?

I like the UI. It looks quite organized and is easy to navigate. They offer tons of native integrations and support custom integrations as well. It has good customization options and creates professional-looking surveys. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I wish they allowed more free days per survey. Currently, they allow seven free days per survey. It's good for simple/less complicated survey needs. It's a bit pricey too as compared to other tools. Review collected by and hosted on G2.com.

SS

Stuart S.

Owner

Small-Business (50 or fewer emp.)

5/18/2022

"Survicate does the job with excellent customer support"

5/5

What do you like best about Survicate?

It is clean and focused. Great for exit intent surveys. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

It lacks a graphical display of the survey's branches, a survey print function, and some other bells and whistles. Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

If you have questions, use the chat feature on the site. You will quickly receive excellent support and useful suggestions. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

I'm using it for exit-intent surveying on a site with high bounce / low conversion results. Initially, we learned our ad campaigns were attracting consumer shoppers rather than business shoppers. Once corrected, we then learned about price sensitivity and comparison shopping behavior of visitors. We are now assessing pricing plans, etc. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

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Hello!

We're very happy to hear about your experience with us and we're so pleased that you recommend our tool.

Thank you for taking the time to share your feedback with us.

We've forwarded your suggestions for improvement to our product team and hope you'll continue to learn more about your customers with Survicate!

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/29/2022

"Easy to mesure audience satisfaction!"

3.5/5

What do you like best about Survicate?

The exit intent feature – we can popup a survey when users are on the brink of leaving the site and understand why they're heading out! The interface for building surveys is easy to use and fast, and the integration with the website works perfectly. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

The UI of the survey's is maybe a little old-school and could be updated to make it a compelling experience for users. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

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Hello!

First, thank you so much for sharing your feedback with us. We value your input and flagging up areas where we can further improve.

We're happy to hear you found the exit intent surveys useful, and had good experience building surveys and integrating Survicate with your other tools.

Perhaps you've already seen it; we've recently redesigned our website and in-product surveys, giving them a fresh modern look. We hope this will change your feelings towards our surveys' UI! ;)

See how Survicate improved

MG

Maryse G.

Operational Security Analyst

Small-Business (50 or fewer emp.)

2/2/2022

"Simple and effective"

5/5

What do you like best about Survicate?

I love that it is fast and straightforward to open an account and get what I need. I needed simple surveys to integrate into my email campaigns. It was a basic need, and I hoped to find a free solution. Within minutes, I had good-looking surveys combined in my emails. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

There is nothing to dislike in the experience I had according to my needs. It provided everything I needed with no fees. I can even modify my surveys and consult the results directly in the dashboard of my account. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

I wanted to finish a welcome email automation in ActiveCampaign with a simple survey to get to know my contacts better. I also wanted to add at the bottom of each email three options to choose from to tell me if they loved, liked, or hated the email content. I could do all this quickly and for free. Review collected by and hosted on G2.com.

Response from Barbara Derkowska-Podhajska of Survicate

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Thank you for such positive feedback, Maryse! It's great to know your experience with Survicate was smooth and helped you understand your contacts better. A fantastic idea for gathering feedback about your emails' content - keep rocking! In case you'll need a hand, just reach out to our Support team.

KP

Kila P.

Senior marketing manager

Enterprise (> 1000 emp.)

5/25/2022

"Easy to use and great support!"

5/5

What do you like best about Survicate?

Survicate is an easy to use but powerful tool. I love how simple it is to integrate our existing tools like intercom. Flexibilty and syncing of data are huge pluses Review collected by and hosted on G2.com.

What do you dislike about Survicate?

My only main criticism is when you have lots of surveys its a lot of information on your home page Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

Highly recommend, talk to support, they are very helpful and fast Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

Survicate has been instrumental in revamping our customer experience and journey touchpoints with our customers. We have been able to get more insightful feedback and respond faster than ever before Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

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Hi!

Many thanks for taking the time to share your feedback with us. We're delighted to hear that we met your expectations! We hope you continue enjoying using Survicate with its many integrations!

Let us know if there's anything else we can help you with.

AP

Verified User in Program Development

Mid-Market (51-1000 emp.)

6/14/2022

"Great tool!"

4.5/5

What do you like best about Survicate?

I like the diversity of survey forms and ease of use. We use Survicate not only to get feedback from our customers but we also use it to improve internal processes and get ideas from the team. Also, guys charge for the number of users who have taken the survey, unlike others who charge for the number of sent surveys. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

It is not that I dislike it, the design is a bit plain. However, everything else is great! Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

Survicate is better than others in its field because they charge per users who took part in the survey, not the number of sent surveys. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We use Survicate to gather feedback from customers and the internal team, to measure NPS. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

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Hi!

First of all, thank you so much for sharing your feedback with us. We're glad to hear that Survicate's been helpful to your business. We love that you found a use for our tool for your internal processes as well!

Thank you also for pointing out areas in which we can still improve. Your feedback's been forwarded to our product team who are continuously working on adding new features and optimizing our customers' experience with the tool.

Let us know if you have more suggestions!

AS

Ajay S.

Project Manager

Small-Business (50 or fewer emp.)

6/27/2022

"Very useful features, But costly. It might prove worthy if you are really using all of its features."

3.5/5

What do you like best about Survicate?

Many many features under one roof. You can automate feedback at various steps of funnel. And free version is available. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Complex to understand all of its features. Automation also require a dedicated resource. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

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Hi Ajay,

It's great to hear you're enjoying automating feedback with Survicate. We really appreciate your detailed review.

Thank you also for your feedback highlighting where we can do better. We passed your suggestions on to the product team. We're constantly working on improving our tool and customers' requests are extremely valuable to us.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/27/2022

"Intuitive and easy survey tool"

4.5/5

What do you like best about Survicate?

I enjoy how I can quickly create NPS surveys to attach to Intercom outbound messages and automatically tag users based on results.

I also enjoy the skip logic and custom end page that comes with the Professional plan.

Free users is also very useful for keeping costs set. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Visual data analysis is limited with the NPS survey to a donut graph and word map. Further analysis by export would be required, but having the ability to create more visual reports right in the software would be an additional value add. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

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Hi!

Thank you for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and that you like the Intercom integration!

Thank you also for pointing out areas where we can improve. We've shared your feedback with the product team and are continuously working on adding new features and making the tool even better for our customers!

If there's anything else you'd like to see in Survicate, don't hesitate to contact us!

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/25/2022

"Very customizable, gets the job done"

4.5/5

What do you like best about Survicate?

First of all, I love how customizable the platform is. I'm able to choose my firm's branding, colors, and options for the "submit" button. Lots of options for question formatting and analytics. The Hubspot and SalesForce integrations are great and flow really nicely with both. Also, the customer support team is the best I've seen with a questionnaire tool. They are always so helpful and willing to take any feature requests. Working in software myself, sometimes the best ideas come from your customers! Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I wish there was a way to connect my Hubspot survey link to a CTA button instead of a workaround - although that is fairly small. In marketing, Hubspot is EVERYTHING so this would be a nice fix! Also, I'm told that there will soon be a PDF export function that will be super helpful instead of just an excel/CSV export function. Can't wait for that! The biggest thing I'd like to see is a minimum character count in text box answers - we all love complete sentences in surveys! Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

Definitely check out Survicate for the integrations and support team alone Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We instituted Survicate to collect more customer data during the customer journey - at the beginning of onboarding, at six months, at the time of renewal, as well as a way to collect written testimonials. So far, it's been very easy to send out and collect the data and pull quotes! Sometimes, people just dont want to hop on another Zoom or phone call so it's been nice to just shoot an email and have a written option to still have their voice heard. Our sales teams and implementation teams are able to view the results so they are looped in on challenges and successes as well - so it's been a full company insight tool! Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

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Hello!

We're glad to hear that you like Survicate's customization features and had a good experience with our support team. We really appreciate your detailed review.

Thank you also for your feedback, pointing out what we can do better. We've forwarded your suggestions to the product team. We're constantly working to improve our tool, and the wishes of our customers are very valuable to us. Thanks again!

Feel free to get in touch if there's anything else you'd like to suggest!