--- title: Survicate Reviews meta_title: 'Survicate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how Survicate works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 213 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Survicate Reviews **Vendor:** Survicate **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.6/5.0 **Total Reviews:** 213 ## About Survicate Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter. ## Survicate Pros & Cons **What users like:** - Users appreciate the **ease of use** of Survicate, enjoying its intuitive design and quick survey creation. (27 reviews) - Users appreciate the **robust survey management** capabilities of Survicate, enabling efficient feedback collection across multiple channels. (19 reviews) - Users rave about the **stellar customer support** of Survicate, praising its responsiveness and helpfulness. (18 reviews) - Users value the **easy integrations** with Marketo and Salesforce, enhancing workflow efficiency effectively. (15 reviews) - Users value the **multiple easy integrations** of Survicate, enhancing feedback collection from various platforms effectively. (14 reviews) - Customer Feedback (12 reviews) - Feedback Management (12 reviews) - Users find Survicate's **responsive customer support** exceptional, providing timely assistance and enhancing their survey experience. (12 reviews) - Ease of Creation (10 reviews) - Easy Setup (10 reviews) **What users dislike:** - Users report **audience targeting issues** with Survicate, limiting customization and mobile usability for effective survey management. (12 reviews) - Users find **audience targeting and customization limitations** in Survicate, frustrating for effective survey deployment. (11 reviews) - Users express frustration over **limited customization** in Survicate, affecting their ability to tailor surveys effectively. (8 reviews) - Users find **survey limitations** in Survicate frustrating, particularly regarding customization options and UX/UI intuitiveness. (8 reviews) - Users find **missing features** in Survicate, particularly in audience targeting, customization, and dashboard functionality. (7 reviews) - Users find Survicate's analytics **limited** , hindering complex survey capabilities and seamless integration with Salesforce. (5 reviews) - Improvement Needed (4 reviews) - Users often face **poor customer support** with Survicate, making issue resolution frustrating and slow. (4 reviews) - Poor Reporting (4 reviews) - Uploading Issues (4 reviews) ## Survicate Reviews ### 1. Great tool for CX and UX evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** ALFONSO CESAR AUGUSTO P. | Channel metrics analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Survicate?** It's very intuitive, yet very powerful and currently its use of AI helps getting the maximum value from our clients' answers **What do you dislike about Survicate?** We have somo technical issues because of some technology imcompatibility **What problems is Survicate solving and how is that benefiting you?** It helps us surveying and analysis those answers, allowing us to evaluate and improve our client-centric strategies **Official Response from Paulina Hryniewicz:** > Hi Alfonso, thank you so much for your review. We're glad to hear you're getting value from using Survicate. Hope the new Insights Hub and Research Assistant features will help you get even more out of your user feedback. :) - Paulina ### 2. Simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Survicate?** Its very simple to set up and build surveys. The Support team are very responsive when you have queries and very easy to get hold of - fantastic service. **What do you dislike about Survicate?** While analytics are clear for individual surveys, there is no way to aggregate results across all surveys to see what the average conversion rate is for example. The data presentation is a little limited and I would like to see more stats in the dashboards. **What problems is Survicate solving and how is that benefiting you?** Survicate allows us to deep dive into the performance of individual features on our platform and benchmark these against other - this allows us to improve service by identifying areas where we can spend time to have the most impact **Official Response from Paulina Hryniewicz:** > Hi, thank you so much for your feedback and for taking the time to write a review. We'll consider your suggestions about Dashboards when planning the next improvements. Glad to hear Survicate helps you measure performance and identify improvement areas. Here's to many more insightful surveys! :) - Paulina ### 3. Easy to make surveys, good support and robust integrations! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Survicate?** Survicate has been widely used in my organization. It easily integrates with slack and also has a clean UI for making surveys **What do you dislike about Survicate?** Would be good to have something for cleaning data on the spot in survicate. Also, to give under analytics how many people dropped off in the middle of the survey, etc. **What problems is Survicate solving and how is that benefiting you?** In the Saas business we need to ensure customer satisfaction and we conduct multiple surveys throughout the lifecycle of the customer. Each survey response helps us identify the sentiment of the user and engage with them timely. **Official Response from Paulina Hryniewicz:** > Hi! Thank you so much for your review and feedback. We appreciate your suggestions for data cleaning and providing more detailed analytics. We'll definitely take these into consideration for future improvements. Thank you again for choosing Survicate ✨ - Paulina ### 4. Great tool for simple and complex surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Survicate?** We use Survicate for complex user surveys about our industry and product, as well as simple surveys such as NPS scores. We love the Intercom integration which makes it easy to get the surveys in front of our users right in our product, rather than sending by email where they are easily missed. The analytics tool has just what we need to review and filter results. The customer support is very fast to respond and has always been helpful. **What do you dislike about Survicate?** We've been unable to integrate with Marketo which has made it hard to send surveys via email in the ways we'd like. **What problems is Survicate solving and how is that benefiting you?** Surivcate is helping us learn about our users and our industry and aggregate the results in one place. **Official Response from Paulina Hryniewicz:** > Hi, thanks for sharing your love for Survicate. We're thrilled to hear you were able to use our tool for both complex and simple surveys and that our Intercom integration is making life easier for you and your users - that's exactly what we aim for. 😊 On the Marketo front, we're sorry to hear you weren't able to connect the integration. Could you please get in touch with our Support Team (directly through the chat in the Survicate panel or via email), so we can help you figure it out? I'm sure we can find a solution together. Thanks again for choosing Survicate as the tool to understand your users and industry better. Here's to many more helpful insights ✨ - Paulina ### 5. Easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Yannick L. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Survicate?** Very easy to set up. Good communication with the team. **What do you dislike about Survicate?** No real downside at this point except that it doesn't seem that we can send outbound messages directly from Survicate. We have to send from a different platform (i.e. CRM) **What problems is Survicate solving and how is that benefiting you?** Sending surveys to our customers **Official Response from Paulina Hryniewicz:** > Hi Yannick! We're thrilled to hear that you found Survicate easy to set up and that our team's communication has been helpful. Thank you for sharing your thoughts and suggestions; we'll keep improving our tool. Thank you again for choosing Survicate 🍀 - Paulina ### 6. Survicate has streamlined how we gather and analyse our customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Survicate?** The customer service is top-notch, they always respond in a very timely manner and proactively help resolve any issues or queries we have. **What do you dislike about Survicate?** Navigating their help center can sometimes be challenging. The information isn't always organized intuitively, making it difficult to quickly find specific solutions or detailed guidance on more complex issues. That said, as I mentioned if we ever run into an issue, the support team have always been fantastic. **What problems is Survicate solving and how is that benefiting you?** Survicate simplifies the process of collecting feedback across multiple teams in our business, enabling us to reach our customers where they are most engaged. **Official Response from Paulina Hryniewicz:** > Hi, thank you for your review. We appreciate your feedback about navigating our Help Center and will work on improving it, so it's more intuitive. Thank you for choosing Survicate to help you collect and analyze feedback. 😊 - Paulina ### 7. Exclent for using and powerfull **Rating:** 4.0/5.0 stars **Reviewed by:** Kartik M. | Technical Recruiter, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Survicate?** The insight is very nice and the reach is also great and helpful. Very easy to use and support is quick an fast. **What do you dislike about Survicate?** The UI can be improved much and survey detils can be improved **What problems is Survicate solving and how is that benefiting you?** Very helpful for surevy and reach is better for the target audience Provides right person to send the email **Official Response from Paulina Hryniewicz:** > Hi, thanks for the kind words on Survicate's ease of use and our speedy support. On the UI front, please let us know what improvements you'd like to see—we're always looking to make our tool better. Thanks again for choosing Survicate to learn more about your audience. Cheers to more insights together ✨ - Paulina ### 8. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Nikolaz I. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Survicate?** I like various templates which may be used to create questions. **What do you dislike about Survicate?** In my opinon Survicate lacks complex report to download **What problems is Survicate solving and how is that benefiting you?** Survicate allows to see how clients see our services. **Official Response from Paulina Hryniewicz:** > Hi Nicolaz, thanks for sharing your thoughts. We're glad you enjoy using our templates to create surveys. It's great to hear that Survicate is helping you gain insights into how clients view your services. Thank you for choosing our tool. ✨ - Paulina ### 9. Easy To Use and Superb Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Survicate?** Survicate platform is super easy to use, and their customer support for any inqueries and problems is swift and responsive. I'd like to work with Suvicate as long as I could. **What do you dislike about Survicate?** The notification message for the updates is too often, sometimes it will cover the whole screen and interfere my workflow if I am actively setting up the survey. **What problems is Survicate solving and how is that benefiting you?** To get the real user feedback for our product. **Official Response from Paulina Hryniewicz:** > Hi! Thanks so much for your feedback and a great review. :) We'd also be happy to work with you and keep helping you collect user feedback with surveys for as long as possible. - Paulina ### 10. Superb adventure **Rating:** 5.0/5.0 stars **Reviewed by:** Aymen A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Survicate?** easily gather customer opinions and feedback through different channels. allows distributing surveys across various channels such as emails, websites, and mobile apps, which maximizes customer participation. **What do you dislike about Survicate?** Cost a bit high Although the interface of Survicate is user-friendly, some more advanced features may require some time to master. **What problems is Survicate solving and how is that benefiting you?** It facilitates the collection of customer feedback in an efficient and structured manner, allowing businesses to gather valuable information on customer satisfaction, preferences, and needs. **Official Response from Paulina Hryniewicz:** > Bonjour, thank you for the review. ✨ We're happy you find gathering feedback across channels easy with Survicate. Regarding the advanced features, we'd love to know which ones you're finding tricky to master - your feedback will help us make our guides clearer. Merci one more time for sharing your thoughts with us. - Paulina ### 11. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Survicate?** I like using Survicate to find out how my clients feel. It integrates with our email service to tell us who's answering and has loads of different surveys available. **What do you dislike about Survicate?** Email notifications are great but found it difficult to first set them up **What problems is Survicate solving and how is that benefiting you?** We use it to see how happy our clients are and get their feedback on our service **Official Response from Paulina Hryniewicz:** > Hi, thank you for your review! We're glad to hear you're enjoying using Survicate to gather feedback from your clients. Thank you for choosing our tool. Here's to many more helpful customer insights ✨ - Paulina ### 12. Collect your data through easy surveys with Survicate **Rating:** 5.0/5.0 stars **Reviewed by:** Suyash M. | Operations Head at MS PRIDE ODISHA FEMININE PRODUCTS ( LOVISSA ), Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Survicate?** The most helpful features about it are: 1. Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required. 2. Through Survicate you can automate feedback collection with recurring surveys for a constant stream of valuable insights. 3. You can use your own logo, brand colours and personalised messages to make each survey an extension of your brand. **What do you dislike about Survicate?** Features I disliked about it are: 1. The dashboard is too complex and difficult to understand and know all the features and tools available in it. 2. Survicate can have a more dynamic component may allow the users to have the same survey replications while having it respond to various audiences. 3. Survicate lacks advanced functionality, doesn’t provide feedback forums or updates about new features to its users. **What problems is Survicate solving and how is that benefiting you?** Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required. What I like the most about this app is that Survicate offers plenty of customisation options where you can make your own surveys and translate your surveys and used advanced logic to create engaging custom question flows. ### 13. Great UX and event greater support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Survicate?** The customer support is quick to answer and really proactive. **What do you dislike about Survicate?** Some features are a bit lacking compared to other tools on the market **What problems is Survicate solving and how is that benefiting you?** Compared to our previous tools, it's easier to set-up, and it's super efficient in terms or reporting dashboard, so we get the data much quicker and the analysis is much simpler. **Official Response from Paulina Hryniewicz:** > Hi, thanks for the great review. 😊 Can you tell us which features exactly you feel are lacking? We're always looking to improve. Glad to hear Survicate makes your data analysis easier and faster. Thanks again for choosing our tool. ✨ ### 14. A generally good service **Rating:** 5.0/5.0 stars **Reviewed by:** George W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Survicate?** I like the reporting pages, and being able to see all the results to the survays. It's easy to use, good UI. Setting up new survays it easy. **What do you dislike about Survicate?** editing the survays can be a bit confusing **What problems is Survicate solving and how is that benefiting you?** Just getting NPS feedback **Official Response from Paulina Hryniewicz:** > Hi George, thanks so much for your review. We're happy to hear you're enjoying the reporting side of Survicate, and that getting NPS feedback with our surveys is easy for you. Thank you for choosing our tool 🥳 - Paulina ### 15. Easy on site surveys and great reporting for product discovery! **Rating:** 4.0/5.0 stars **Reviewed by:** Adelaine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about Survicate?** Easy to set up on site surveys, seamless integration with Slack and great reporting! Unreal customer support also. **What do you dislike about Survicate?** We would have loved to include images within some of the on site survey questions. **What problems is Survicate solving and how is that benefiting you?** Ability to quickly whip up quick and easy on-site product insight surveys for discovery and opportunity sizing. Reporting allows us to make decisions quickly and move on to test next assumptions. **Official Response from Paulina Hryniewicz:** > Hi Adelaine, thanks for highlighting what you love about Survicate. 💜 We've noted your feedback on including images in survey questions—definitely something for us to consider enhancing. Thanks again for using Survicate, here's to many more helpful insights ✨ - Paulina ### 16. Basic Survey Platform with Extra Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Survicate?** The autogenrated templates allow you to create a survey in under 5 minutes. It is also very easy to use and analyze and is compatible with a host of other integrations. **What do you dislike about Survicate?** The only reason why we would probably not renew with Survicate is due to the difficulty to extract reports in a reader friendly way. You can analyze the surveys on the website but you cant effectively export the results on anything other than a very clunky google sheet. They also constantly change their prices. **What problems is Survicate solving and how is that benefiting you?** Identify our NPS ratings for our products ### 17. Love Survicate for its flexibility & awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Survicate?** Very flexible survey tool. Amazing customer support that provides detailed instructions and directions. **What do you dislike about Survicate?** The help documents can sometimes be confusing **What problems is Survicate solving and how is that benefiting you?** Easy to collect insights and see trends overtime **Official Response from Paulina Hryniewicz:** > Hi, thanks for sharing your appreciation for Survicate and our Support Team. We're taking your comments on our Help Center to heart and are working to improve the clarity of our articles. If you have any specific ones in mind, please do let our Support Team know. We'll prioritize them 💪 Once again, thank you, and we're proud you've chosen Survicate to collect customer insights. 😊 - Paulina ### 18. Probably the best service I've worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Survicate?** Usability, performance, design and, most of all, customer service **What do you dislike about Survicate?** Nothing at this time. Stil waiting to check the integration and implementation **What problems is Survicate solving and how is that benefiting you?** Integration across multiple digital platforms **Official Response from Paulina Hryniewicz:** > Thank you so much for your review! We're glad Survicate met your expectations. Thank you for choosing our tool. 💜 - Paulina ### 19. Excellent tools! **Rating:** 4.5/5.0 stars **Reviewed by:** Jhon A. | CEO Visa Global & Bank of Finance, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Survicate?** Real-Time Analytics and Reporting: Survicate provides comprehensive analytics and reporting features that allow us to analyze survey results in real-time. The platform offers intuitive dashboards and visualizations, making it easy to interpret and extract actionable insights from survey data. The ability to track response rates, analyze trends, and segment data helps us uncover valuable patterns and make data-driven decisions to enhance our marketing efforts. **What do you dislike about Survicate?** Mobile Experience: While Survicate is accessible on mobile devices, the mobile experience could be improved to provide a more seamless and optimized user interface. Enhancing the mobile experience would enable us to create and manage surveys more efficiently on the go, without sacrificing functionality or ease of use. **What problems is Survicate solving and how is that benefiting you?** Gathering Customer Insights: One of the primary challenges in marketing is understanding our target audience's preferences, needs, and expectations. Survicate allows us to gather valuable customer insights through surveys. We can ask targeted questions to collect feedback, opinions, and demographic data directly from our audience. This data helps us gain a deeper understanding of our customers, their pain points, and their motivations, enabling us to tailor our marketing strategies and offerings accordingly. Improving Decision-Making: By collecting customer insights with Survicate, we can make more informed and data-driven decisions. The survey data provides us with valuable information about customer preferences, buying behavior, and satisfaction levels. Armed with this knowledge, we can optimize our marketing campaigns, refine our messaging, and develop new products or features that better meet our customers' needs. Survicate helps us align our strategies with the expectations and desires of our target audience. ### 20. Premium Survey Maker **Rating:** 5.0/5.0 stars **Reviewed by:** Sumon B. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Survicate?** Survicate has a lot of customization for designing surveys; it is one of the most demanding survey designing platforms; it has a lot of survey templates for a beginner, and it premium plans offer way more customization options for a business survey and customer survey aspects **What do you dislike about Survicate?** The thing I disliked about it is that it is a bit costly for a single user as compared to another survey maker in the market, and they should add more templates for their free plan so that a beginner can also design and publish surveys for their customers **What problems is Survicate solving and how is that benefiting you?** Survicate solves a lot of problems. For example, it getting reviews regarding our products, their customer service surveys are great to get proper response from our customers, talking from a business point of views now I can ask my customers what they like in our products and also get feedback on what they want us to add in our product ### 21. Update: due to limitations, we switched where we handle our NPS surveys **Rating:** 3.0/5.0 stars **Reviewed by:** Jenny A. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Survicate?** We still use Survicate as a plugin through Intercom, which allows us to get feedback from customers automatically based on actions they take and how long they've been with us. We still use Survicate to send an email with a feedback survey to any churned customers. That has provided us with some invaluable insights. **What do you dislike about Survicate?** It became a dealbreaker that you can't combine the in-app chat NPS survey with the email version. You need to combine the feedback manually and manually calculate a global NPS score from there. That t was becoming too time-consuming as we scaled. I also didn't like that you couldn't see a change in sentiment over time if the same customer responded to the NPS survey again. **Recommendations to others considering Survicate:** This feels like the perfect "intro to feedback survey" tool. If you're trying to run a large-scale feedback operation, you may need to use a more enterprise tool. **What problems is Survicate solving and how is that benefiting you?** We're able to get feedback from our customers in a personalized, yet automated way. The post-mortem survey has helped us drive product changes and win back business. ### 22. Straightforward interface, integrations galore, ever evolving product and incredible support team **Rating:** 5.0/5.0 stars **Reviewed by:** Julio A. | Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Survicate?** I recently decided to use survicate over other platforms; here are some of the reasons why: Incredibly easy-to-use interface. It is pretty much foolproof. Competitive Pricing. Pricing is super flexible, and the team helps determine what plan works best for you. Installation is relatively easy (like most other survey products), and documentation for implementation is relevant and concise. Integrations are a life-saver. I enjoy having the ease of being able to integrate with the tools we have available. There are many integrations, much more than other survey products with a similar price range. The Support team is incredibly responsive. I had a few calls with them before deciding to go ahead. It was constructive to understand the more complex capabilities that the tool has. The CSS customiser is quite helpful in making our surveys adapt to the look and feel of the site and makes it look like an extension of our website instead of an imposed element that stands out. (It did required time from our devs to implement those changes) Survicate Platform is constantly getting updates and new feature releases. The company is looking at ways of optimising its product ad improving customer experience. (Last week, there was a significant change in the UI, and it looks great!) Workspaces are great. We manage multiple websites, and having different workspaces makes it simple to organise and target specific sites. Feedback hub is great to bring in feedback from other sources, we use it for our App/Android Store. Price-Value I can't think of (and couldn't find) a better alternative. **What do you dislike about Survicate?** There has been a few suggestions I've made that could improve the product. The main one is to add more integrations to the "feedback button". We've made it work and are happy with it, but being able to customize how and what sort of data gets sent to Slack on each response would be a big plus (i.e. URL, Device, Browser). **What problems is Survicate solving and how is that benefiting you?** It gives our users a platform to voice their concerns and ideas to us. They often let us know when something is not working correctly and help us find functionality issues and fix them. It brings all of our feedback into a single platform and alerts us when we receive feedback (sometimes, these can be time-sensitive). ### 23. Extremely customizable, Fast set-up process, and Top notch customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy D. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Survicate?** The main reason we decided to use Survicate and what we enjoy the most is how customizable the entire survey setup is. From choosing question types and disclaimers, editing the web page background, and adding our company logo, all the way to the actual integration step, Survicate goes above and beyond in terms of its user experience. The ability to create and send as many surveys as we want is also a huge plus and something we did not find with most of the other vendors we were considering. Every time we have had any type issue, the Survicate team has been very quick to respond and remediate any problems that we were experiencing and has a very easy chat assistance feature. **What do you dislike about Survicate?** The only item we did not cross off our list in a new survey partner with Survicate was the ability to make questions required to submit the survey. However, because of the way the surveys are set up (the survey isn't one page, it's a progress bar with an opportunity to submit each question one at a time), this setup worked for us anyway. At this time, we don't have any complaints. **What problems is Survicate solving and how is that benefiting you?** Our issue was that we were using a native Salesforce tool for our surveys, and from a user experience perspective, it was horrible. Survicate allowed us to not only create a more user-friendly and aesthetically pleasing survey integrated into our emails via Salesforce but also provided much better insight into our responses with their data reporting and analytics page. ### 24. Survey for Survicate **Rating:** 5.0/5.0 stars **Reviewed by:** Jasbir S. | Sr Tech lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Survicate?** Survicate is a customer feedback and survey platform that is designed to help businesses gather insights and feedback from their customers. Some users might appreciate Survicate for its user-friendly interface, customizable survey templates, robust analytics and reporting features, and integrations with other popular business software tools. **What do you dislike about Survicate?** Some users might dislike certain aspects of Survicate, such as the cost of the platform for larger organizations or the limited range of question types and survey customization options in the basic plans. Additionally, some users might have concerns about the privacy and security of the data that is collected and stored through the platform. **What problems is Survicate solving and how is that benefiting you?** Survicate is solving several problems for businesses and benefiting them in various ways. Some of the problems it solves include: Gathering feedback and insights from customers, allowing businesses to make data-driven decisions and improve their products and services. Providing a user-friendly interface and customizable survey templates, making it easy for businesses to create surveys that are tailored to their specific needs and target audience. Offering robust analytics and reporting features, enabling businesses to easily interpret and act on the data that is collected through surveys. Integrating with other popular business software tools, making it easy for businesses to manage their customer feedback data alongside other important data sources. Overall, Survicate benefits businesses by providing a powerful platform for gathering customer feedback and insights that can inform decision-making and drive business growth. ### 25. Robust and easy to use survey tool with a very helpful customer success team **Rating:** 4.5/5.0 stars **Reviewed by:** Fredrik H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Survicate?** The survey creation tool was easy to use and had many question types. Composing the survey questions was straightforward and it was easy to see how the survey would look to participants. Unlike other survey tools I tried (e.g. Typeform) I felt the finished result was a good user experience for recipients. Despite having many questions in the survey the response rate was a lot higher than expected. I reached out to the customer success team for some questions and they were very helpful and friendly. **What do you dislike about Survicate?** The monthly subscriptions are a little expensive if you plan to run surveys with a high volume of responses. **What problems is Survicate solving and how is that benefiting you?** I needed to create a large survey to deep dive into a problem area. Survicate helped me create a high-quality user experience for recipients that got the information we needed. ### 26. A Simple but Powerful Survey Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Survicate?** - Simple UX - Easy to integrate with CRM tools **What do you dislike about Survicate?** - Too expensive compared to other tools that offer similar solutions **What problems is Survicate solving and how is that benefiting you?** We handle our NPS tracking through Survicate, and it's connected to Braze. **Official Response from Aldona Krysiak-Adamczyk:** > Thank you for your review! We’re thrilled to hear that you find Survicate’s UX simple and that our CRM integrations make your workflow smoother. We designed Survicate to be intuitive and easy to connect with your existing tools, so it’s great to know that’s been valuable for you. We understand that pricing is an important factor, and we continuously strive to provide the best value by offering powerful features, seamless integrations (like your connection with Braze), and top-notch support. Thanks again for being part of the Survicate community! ### 27. Reliable tool and great customer success team **Rating:** 4.5/5.0 stars **Reviewed by:** Krzysztof S. | Head of Customer Lifecycle and CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2022 **What do you like best about Survicate?** - reliable tool fulfilling our needs - reasonable pricing (individual approach to a customer) - possibility to start with a free plan - supportive customer success team ensuring you are using the full potential of the tool - multiple easy integrations **What do you dislike about Survicate?** - AI-powered tools to support analysing qualitative text-base input would be very helpful **What problems is Survicate solving and how is that benefiting you?** Taxfix powers multiple use cases from one tool (across Product, Marketing, and Research). Such as NPS, customer surveys, quantitative user research, etc. ### 28. Survicate is a well polished platform that during my time using the tool has continuously improved. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Survicate?** - Survey creation tool; easy to use, great logic system, ability to apply custom CSS branding. - in-web pop-up; has a myriad of tools out of the box to segment and target audience. - Data results page; clear and easy to navigate, the ability to save graphs as pngs/pdfs is great. - survey meta-data; we have baked in several custom dynamic tags to our surveys and it has worked flawlessly. **What do you dislike about Survicate?** Very minimal gripes, mainly with their API functionality. While they do support other platforms accessing the data through an API key... it is currently not possible to sort the order in which the data comes through the pipeline. As I said, very minimal gripe which could be resolved fairly easily. I have been told a fix is currently in the pipeline. **What problems is Survicate solving and how is that benefiting you?** We use Survicate to identify pain points in our customer journey flows. Through monitoring our NPS and CES surveys which are run through Survicate we have been able to see a more complete view of said journey. ### 29. So easy to set up! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Survicate?** The platform is very intuitive and super easy to use. I love the templated questions we can start from, or making our own surveys from scratch. The integration with Marketo is beneficial as we can trigger our surveys through Marketo and also kick off follow-up actions based on specific responses. **What do you dislike about Survicate?** We can set up our own tags through the survey links, but I wish that was a little more user-friendly. Maybe having a dynamic aspect of the survey so we could maintain one survey copy but have it react differently to our audiences. **What problems is Survicate solving and how is that benefiting you?** Survicate allows us to automate emails to our customers at specific milestones and then react in real time to the responses of those surveys to better serve our customers. **Official Response from Paulina Hryniewicz:** > Hi! We're thrilled to hear about all the things you like in Survicate. We also appreciate your honest feedback highlighting where we can do better. We've forwarded your ideas to the product team, who are working on improving and optimizing the tool. Don't hesitate to contact our support team if you have more suggestions to improve Survicate. ### 30. I love survicate **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Growth, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Survicate?** It literally is so easy to use and never has bugs or fails to work. I really don't have enough nice things to say. We only use it in part of our 1200 person business but I am pushing to have to have it implemented for the whole company, The ui is clean and not overwhelming. **What do you dislike about Survicate?** There's not anything I dislike...I wish I could delete or exclude data without being an admin. It would also be cool for multi-product companies to be able to re-assign a review or response to another product line so that the data is always accurate. **Recommendations to others considering Survicate:** DO IT. It's just a tool that works. There's zero overhead or implementation necessary, You just start working and can gather results immediately. **What problems is Survicate solving and how is that benefiting you?** I can easily launch surveys and NPSs without having to go through too much bureacracy. **Official Response from Paulina Hryniewicz:** > Hi Hanna, We’re delighted to hear about your experience with Survicate and we’re so pleased that you recommend our tool. Thank you for taking the time to share your experience and we hope you continue enjoying Surivcate! ### 31. Simple and Precise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Survicate?** Provides a variety of categories to get customer reviews based on categories. Provides capabilities for managing and organizing different sections of reviews. Good tools are offered to developers. **What do you dislike about Survicate?** It can sometimes be complex to manage based on the numerous options it provides. Documentation is sometimes difficult to follow or implement as it has a lot of features. **What problems is Survicate solving and how is that benefiting you?** Review capturing Categories classification Reviews segregation More customer interaction Increased engagement of customers with the business in question. ### 32. Great survey tool that is intuitive and well designed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Survicate?** It's simple and easy to use, while offering plenty of customization options so you can make a survey your own! Their customer service is extremely attentive and they are always looking for feedback. **What do you dislike about Survicate?** I have no complaints so far! All the questions I've posed to the Survicate team have been thoroughly addressed and look forward to watching how these will continue to innovate their platform! **What problems is Survicate solving and how is that benefiting you?** Survicate helps us reach our customers in the moment in a quick and easy way. We can customize the look and feel of the survey so it's noticeable but not disruptive to our customers. ### 33. Good support, good features, a little pricey **Rating:** 4.0/5.0 stars **Reviewed by:** CCR V. | Special Projects Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Survicate?** I use Survicate to embed NPS surveys into ActiveCampaign emails and they look really nice, plus it's great to map the results to AC. Survicate's chat support is very prompt. **What do you dislike about Survicate?** I think the price is a little salty - and I feel like the pricing changed some during my trial. I wish some of the features were more customizable, like a way to direct users to multiple review platforms (i.e. Google, Yelp, TripAdvisor) after they have completed a survey. **Recommendations to others considering Survicate:** Compare Survicate's price and features with other survey/form options. **What problems is Survicate solving and how is that benefiting you?** Before Survicate, our unhappy customers were going straight to Google Reviews to express their frustrations (usually things that could be easily resolved if they were to talk with a manager instead). Now, they have an outlet to communicate frustrations before going public. Plus, it turns out that satisfied customers are happy to share their experiences too - sometimes you just have to ask! We improved our Google rating significantly by heading off negative reviews and asking happy customers to share their experience. **Official Response from Paulina Hryniewicz:** > Hi! First of all, thank you so much for sharing your feedback with us. We're glad to hear that Survicate was helpful for your business. Congratulations on improving your Google rating! Thank you also for pointing out areas where we can improve. We've shared your feedback with our product team, who are constantly working to add new features and improve our customers' experience with the tool. Let us know if you have any other suggestions! ### 34. Easy to use with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Survicate?** Support experience. It was also quite easy and quick to start using Survicate for our project. Within a day we managed to set up a survey campaign and send it out to our customer group - and we did it on a free plan, since there are no major limitations. **What do you dislike about Survicate?** It's not possible to export the data for free, but we're planning to upgrade soon, so it's not a big issue **What problems is Survicate solving and how is that benefiting you?** It helps to start collecting the customer feedback quickly ### 35. Great tool with excellent service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck S. | Salesforce Department Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Survicate?** Survicate is a great tool for our online survey needs. It is cost effective. But, my favorite part is the customer service. Very helpful and great to work with. **What do you dislike about Survicate?** Nothing. I like everything about Survicate. **What problems is Survicate solving and how is that benefiting you?** We needed an inexpensive and easy-to-use tool for creating surveys in our marketing emails. Survicate meets and exceeds our needs. These surveys have increased our open and click-through rates. **Official Response from Paulina Hryniewicz:** > Hello! It's great to hear you're enjoying building surveys in Survicate and had a great experience interacting with our support team! We appreciate your detailed review. Let us know if there's anything else we can help you with. ### 36. Great feedback tool. Customizable and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | CRO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Survicate?** It's really customizable. If you pay enough you can modify the CSS of the widget (web surveys). It has a great Google Sheets connection so you can export automatically your data there. **What do you dislike about Survicate?** It's a little bit expensive compared to other tools. I don't like paying for responses. I would prefer paying on demand. **What problems is Survicate solving and how is that benefiting you?** Getting feedback from your users. From email or on your website. We get valuable insights from our users, and we are able to ask on specific moments of the customer journey. ### 37. Quick and easy way to get real user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sridhar R. | UX researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Survicate?** Ability to segment and target users based on various criteria to get specific feedback. **What do you dislike about Survicate?** No warning when someone sets a really high response limit and the monthly quota gets exhausted **What problems is Survicate solving and how is that benefiting you?** - Get just-in-time feedback by triggering surveys when a particular action happens. - Recruit participants for user interviews. ### 38. Cost effective **Rating:** 4.5/5.0 stars **Reviewed by:** Rodolfo P. | Sr. Director of Operations **Reviewed Date:** January 30, 2023 **What do you like best about Survicate?** Good survey functionality and the flexibility of having multiple users with a fixed price. **What do you dislike about Survicate?** Strict limits of number of surveys and workspaces **What problems is Survicate solving and how is that benefiting you?** Helping business effectively surveying customers ### 39. Easy to use with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Lori T. | Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Survicate?** I like the ease of use, the variety of surveys and the support I get when I'm stuck. The results are easy to export and analyse. setup is quick and we get everything we need **What do you dislike about Survicate?** so far, nothing! I've had a great experience. If I had to choose something it would be delay in response from support but this is being picky! I really like survicate! **Recommendations to others considering Survicate:** I would definitely recommend others to use Survicate. It's solved all our problems, you get great support and it's so easy to use. The logic capabilities make the surveys so versitile. There is no survey you can't make with Survicate! I also love the way you can brand the survey to make it look like it's completely your own. Having it sit in our custom domain means our customers have no idea we are using a survey tool. **What problems is Survicate solving and how is that benefiting you?** We can gain customer feedback that would be very difficult to gain otherwise. setting up this kind of survey with our other tools would take much longer and would not give us the insight we get from survicate ### 40. Support has been amazing, as the platform is really robust the support makes things more accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa Salcedo f. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Survicate?** Support and User experience to install and set up the survey **What do you dislike about Survicate?** Most of the useful features are premium but you don't realize it until the setup. There are not clarity of premium features **Recommendations to others considering Survicate:** Getting to know your users should be your number one priority and Survicate makes this way easier and faster to accomplish **What problems is Survicate solving and how is that benefiting you?** We are understanding and identifying our client's thoughts so can act around their needs before they take a decision like canceling the subscription **Official Response from Paulina Hryniewicz:** > Hi Luisa! We're thrilled to hear about all the things you like in Survicate! We also appreciate your honest feedback highlighting where we can do better. We've forwarded your comment to the product team, and we'll work on improving the way premium features are communicated to our customers. Don't hesitate to contact our support team if you have more suggestions to improve Survicate! ### 41. Very complete tool for monitoring Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Milou t. | Customer Journey Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Survicate?** Survicates questionnaires are incredibly customizable, making them suitable for nearly all forms of customer inquiry. We primarily use Survicate for our NPS and genuinely feel they provide the best tool for this. Their integrations with major platforms such as Slack, Intercom and Hubspot is a huge bonus too! **What do you dislike about Survicate?** Before becoming a paying customer, we experienced a relatively long response time. After switching to a paid account, however, we have no complaints about Survicate's support team or response times. **Recommendations to others considering Survicate:** This software does everything it promises and will help you connect with your customers and end-users more closely. **What problems is Survicate solving and how is that benefiting you?** We are continuously improving our customer experience and use Survicate to inventorize what we can improve on. Due to Survicate's integration with our primary support tool, we also encourage unhappy customers to get in touch with our support team. By simply explaining their complaint in our Survicate survey, the integration ensures that a ticket is filed under the customers' name, making it easy to follow up detractors. ### 42. Good for starters and basic needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Survicate?** I like the UI. It looks quite organized and is easy to navigate. They offer tons of native integrations and support custom integrations as well. It has good customization options and creates professional-looking surveys. **What do you dislike about Survicate?** I wish they allowed more free days per survey. Currently, they allow seven free days per survey. It's good for simple/less complicated survey needs. It's a bit pricey too as compared to other tools. **What problems is Survicate solving and how is that benefiting you?** We used Survicate for a prototype feedback survey to collect data and run reports. We were satisfied with the tool! ### 43. Survicate does the job with excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Survicate?** It is clean and focused. Great for exit intent surveys. **What do you dislike about Survicate?** It lacks a graphical display of the survey's branches, a survey print function, and some other bells and whistles. **Recommendations to others considering Survicate:** If you have questions, use the chat feature on the site. You will quickly receive excellent support and useful suggestions. **What problems is Survicate solving and how is that benefiting you?** I'm using it for exit-intent surveying on a site with high bounce / low conversion results. Initially, we learned our ad campaigns were attracting consumer shoppers rather than business shoppers. Once corrected, we then learned about price sensitivity and comparison shopping behavior of visitors. We are now assessing pricing plans, etc. **Official Response from Paulina Hryniewicz:** > Hello! We're very happy to hear about your experience with us and we're so pleased that you recommend our tool. Thank you for taking the time to share your feedback with us. We've forwarded your suggestions for improvement to our product team and hope you'll continue to learn more about your customers with Survicate! ### 44. Easy to mesure audience satisfaction! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Survicate?** The exit intent feature – we can popup a survey when users are on the brink of leaving the site and understand why they're heading out! The interface for building surveys is easy to use and fast, and the integration with the website works perfectly. **What do you dislike about Survicate?** The UI of the survey's is maybe a little old-school and could be updated to make it a compelling experience for users. **What problems is Survicate solving and how is that benefiting you?** Survicate allows us to mesure our audience on-site in a way we couldn't previously do with email surveys. **Official Response from Paulina Hryniewicz:** > Hello! First, thank you so much for sharing your feedback with us. We value your input and flagging up areas where we can further improve. We're happy to hear you found the exit intent surveys useful, and had good experience building surveys and integrating Survicate with your other tools. Perhaps you've already seen it; we've recently redesigned our website and in-product surveys, giving them a fresh modern look. We hope this will change your feelings towards our surveys' UI! ;) ### 45. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Maryse G. | Operational Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Survicate?** I love that it is fast and straightforward to open an account and get what I need. I needed simple surveys to integrate into my email campaigns. It was a basic need, and I hoped to find a free solution. Within minutes, I had good-looking surveys combined in my emails. **What do you dislike about Survicate?** There is nothing to dislike in the experience I had according to my needs. It provided everything I needed with no fees. I can even modify my surveys and consult the results directly in the dashboard of my account. **What problems is Survicate solving and how is that benefiting you?** I wanted to finish a welcome email automation in ActiveCampaign with a simple survey to get to know my contacts better. I also wanted to add at the bottom of each email three options to choose from to tell me if they loved, liked, or hated the email content. I could do all this quickly and for free. **Official Response from Barbara Derkowska-Podhajska:** > Thank you for such positive feedback, Maryse! It's great to know your experience with Survicate was smooth and helped you understand your contacts better. A fantastic idea for gathering feedback about your emails' content - keep rocking! In case you'll need a hand, just reach out to our Support team. ### 46. Easy to use and great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Kila P. | Senior marketing manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Survicate?** Survicate is an easy to use but powerful tool. I love how simple it is to integrate our existing tools like intercom. Flexibilty and syncing of data are huge pluses **What do you dislike about Survicate?** My only main criticism is when you have lots of surveys its a lot of information on your home page **Recommendations to others considering Survicate:** Highly recommend, talk to support, they are very helpful and fast **What problems is Survicate solving and how is that benefiting you?** Survicate has been instrumental in revamping our customer experience and journey touchpoints with our customers. We have been able to get more insightful feedback and respond faster than ever before **Official Response from Paulina Hryniewicz:** > Hi! Many thanks for taking the time to share your feedback with us. We're delighted to hear that we met your expectations! We hope you continue enjoying using Survicate with its many integrations! Let us know if there's anything else we can help you with. ### 47. Great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Survicate?** I like the diversity of survey forms and ease of use. We use Survicate not only to get feedback from our customers but we also use it to improve internal processes and get ideas from the team. Also, guys charge for the number of users who have taken the survey, unlike others who charge for the number of sent surveys. **What do you dislike about Survicate?** It is not that I dislike it, the design is a bit plain. However, everything else is great! **Recommendations to others considering Survicate:** Survicate is better than others in its field because they charge per users who took part in the survey, not the number of sent surveys. **What problems is Survicate solving and how is that benefiting you?** We use Survicate to gather feedback from customers and the internal team, to measure NPS. **Official Response from Paulina Hryniewicz:** > Hi! First of all, thank you so much for sharing your feedback with us. We're glad to hear that Survicate's been helpful to your business. We love that you found a use for our tool for your internal processes as well! Thank you also for pointing out areas in which we can still improve. Your feedback's been forwarded to our product team who are continuously working on adding new features and optimizing our customers' experience with the tool. Let us know if you have more suggestions! ### 48. Very useful features, But costly. It might prove worthy if you are really using all of its features. **Rating:** 3.5/5.0 stars **Reviewed by:** Ajay S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Survicate?** Many many features under one roof. You can automate feedback at various steps of funnel. And free version is available. **What do you dislike about Survicate?** Complex to understand all of its features. Automation also require a dedicated resource. **What problems is Survicate solving and how is that benefiting you?** I am managing a D2C product, so every time before a new release we ask the audience what is the top most required feature. And after release, we ask about their satisfaction level. **Official Response from Paulina Hryniewicz:** > Hi Ajay, It's great to hear you're enjoying automating feedback with Survicate. We really appreciate your detailed review. Thank you also for your feedback highlighting where we can do better. We passed your suggestions on to the product team. We're constantly working on improving our tool and customers' requests are extremely valuable to us. ### 49. Intuitive and easy survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Survicate?** I enjoy how I can quickly create NPS surveys to attach to Intercom outbound messages and automatically tag users based on results. I also enjoy the skip logic and custom end page that comes with the Professional plan. Free users is also very useful for keeping costs set. **What do you dislike about Survicate?** Visual data analysis is limited with the NPS survey to a donut graph and word map. Further analysis by export would be required, but having the ability to create more visual reports right in the software would be an additional value add. **What problems is Survicate solving and how is that benefiting you?** Survicate allows us to run NPS surveys through Intercom outbound messages, making it easy for our customers to respond and therefore increasing response rates. **Official Response from Paulina Hryniewicz:** > Hi! Thank you for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and that you like the Intercom integration! Thank you also for pointing out areas where we can improve. We've shared your feedback with the product team and are continuously working on adding new features and making the tool even better for our customers! If there's anything else you'd like to see in Survicate, don't hesitate to contact us! ### 50. Very customizable, gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Survicate?** First of all, I love how customizable the platform is. I'm able to choose my firm's branding, colors, and options for the "submit" button. Lots of options for question formatting and analytics. The Hubspot and SalesForce integrations are great and flow really nicely with both. Also, the customer support team is the best I've seen with a questionnaire tool. They are always so helpful and willing to take any feature requests. Working in software myself, sometimes the best ideas come from your customers! **What do you dislike about Survicate?** I wish there was a way to connect my Hubspot survey link to a CTA button instead of a workaround - although that is fairly small. In marketing, Hubspot is EVERYTHING so this would be a nice fix! Also, I'm told that there will soon be a PDF export function that will be super helpful instead of just an excel/CSV export function. Can't wait for that! The biggest thing I'd like to see is a minimum character count in text box answers - we all love complete sentences in surveys! **Recommendations to others considering Survicate:** Definitely check out Survicate for the integrations and support team alone **What problems is Survicate solving and how is that benefiting you?** We instituted Survicate to collect more customer data during the customer journey - at the beginning of onboarding, at six months, at the time of renewal, as well as a way to collect written testimonials. So far, it's been very easy to send out and collect the data and pull quotes! Sometimes, people just dont want to hop on another Zoom or phone call so it's been nice to just shoot an email and have a written option to still have their voice heard. Our sales teams and implementation teams are able to view the results so they are looped in on challenges and successes as well - so it's been a full company insight tool! **Official Response from Paulina Hryniewicz:** > Hello! We're glad to hear that you like Survicate's customization features and had a good experience with our support team. We really appreciate your detailed review. Thank you also for your feedback, pointing out what we can do better. We've forwarded your suggestions to the product team. We're constantly working to improve our tool, and the wishes of our customers are very valuable to us. Thanks again! Feel free to get in touch if there's anything else you'd like to suggest! ## Survicate Discussions - [What is Survicate used for?](https://www.g2.com/discussions/what-is-survicate-used-for) - [View Survicate pricing details and edition comparison](https://www.g2.com/products/survicate/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+00%3A24%3A01+-0500&secure%5Bsession_id%5D=1e894c35-354b-46c2-9482-3bdd0a485f97&secure%5Btoken%5D=c9ab8cde7fc8c7e5abef6211d5dd458dadb7e01433fc2a9c6639815dccbe3032&format=llm_user) ## Survicate Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Optimizely One](https://www.g2.com/products/optimizely-one/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - [tl;dv](https://www.g2.com/products/tl-dv/reviews) - [UXCam](https://www.g2.com/products/uxcam/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Survicate Features **User Response Methods** - Survey - Text/Notes **Voice** - Dictation - Accuracy **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Participant Selection** - In-App - In-Store - On-Site **Transcription** - Speaker Identification - Timecode Management - Closed Captioning - Custom Dictionary **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Insights** - Analytics - Collaboration - Sorting **Editing** - Collaboration - Spell Check and Punctuation - Text Editing - Translation **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making ## Top Survicate Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,335 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews)