--- title: Survicate Reviews meta\_title: 'Survicate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Survicate works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 213 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Survicate Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Survicate to be **intuitive and easy to use** , enhancing their ability to gather valuable feedback efficiently. [(27 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045693&qs=pros-and-cons#reviews) Users appreciate the **survey management capabilities** of Survicate, benefiting from robust feedback collection and insightful analysis. [(19 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045628&qs=pros-and-cons#reviews) Users praise the **stellar customer support** of Survicate, noting its responsiveness and helpfulness during interactions. [(18 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1046742&qs=pros-and-cons#reviews) Users praise the **easy integrations** with tools like Marketo and Salesforce, streamlining their workflow effectively. [(15 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045792&qs=pros-and-cons#reviews) Users appreciate the **multiple easy integrations** of Survicate, enhancing survey functionality across various platforms effortlessly. [(14 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045542&qs=pros-and-cons#reviews) Users experience **audience targeting issues** with Survicate, limiting customization and complicating mobile survey management. [(12 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1047258&qs=pros-and-cons#reviews) Users experience **limitations in audience targeting and customization** , affecting effectiveness and usability of Survicate. [(11 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1047344&qs=pros-and-cons#reviews) Users find **limited customization** in Survicate frustrating, especially regarding widget designs and survey adaptability. [(8 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1046760&qs=pros-and-cons#reviews) Users note **survey limitations** , including insufficient customization options and lack of intuitive UX/UI for updating surveys. [(8 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1047179&qs=pros-and-cons#reviews) Users find **missing features** in Survicate, highlighting limitations in audience targeting, customization, and dashboard quality. [(7 mentions)](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Survicate ##### 1. Ease of Use Users find Survicate to be **intuitive and easy to use** , enhancing their ability to gather valuable feedback efficiently. [ See 27 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045693&qs=pros-and-cons#reviews) See Related User Reviews NM Nathaniel M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Targeting but Needs More Segmentation Options" What do you like about Survicate? I like Survicate's powerful, no-code behavioral targeting. This precision means I get far more relevant, high-quality feedback than generic surveys. T ![Ivet N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivet N.") IN Ivet N. Small-Business (50 or fewer emp.) 4.5/5 "Native UX with Clear Logic Visualization and Great Functionality" What do you like about Survicate? It has a very native UX and UI, which makes it easy to get onboarded and quickly feel comfortable using it. The functionality is great overall. I espe ##### 2. Survey Management Users appreciate the **survey management capabilities** of Survicate, benefiting from robust feedback collection and insightful analysis. [ See 19 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045628&qs=pros-and-cons#reviews) See Related User Reviews ![Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanya D.") TD Tanya D. Mid-Market (51-1000 emp.) 5.0/5 "Great Platform for NPS Campaigns and Feedback Surveys" What do you like about Survicate? I support NPS campaigns that we record in Survicate through Intercom popups and email campaigns. Additionally we capture end-of-onboarding surveys to ![Rolf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rolf H.") RH Rolf H. 5.0/5 "Seamless Integration with Top-Notch Support" What do you like about Survicate? I use Survicate to obtain NPS scores from our customers and I really like its ease of use. It integrates directly and seamlessly with our Zendesk usag ##### 3. Customer Support Users praise the **stellar customer support** of Survicate, noting its responsiveness and helpfulness during interactions. [ See 18 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1046742&qs=pros-and-cons#reviews) See Related User Reviews NM Nathaniel M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Targeting but Needs More Segmentation Options" What do you like about Survicate? I like Survicate's powerful, no-code behavioral targeting. This precision means I get far more relevant, high-quality feedback than generic surveys. T ![Rolf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rolf H.") RH Rolf H. 5.0/5 "Seamless Integration with Top-Notch Support" What do you like about Survicate? I use Survicate to obtain NPS scores from our customers and I really like its ease of use. It integrates directly and seamlessly with our Zendesk usag ##### 4. Easy Integrations Users praise the **easy integrations** with tools like Marketo and Salesforce, streamlining their workflow effectively. [ See 15 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045792&qs=pros-and-cons#reviews) See Related User Reviews ![Rolf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rolf H.") RH Rolf H. 5.0/5 "Seamless Integration with Top-Notch Support" What do you like about Survicate? I use Survicate to obtain NPS scores from our customers and I really like its ease of use. It integrates directly and seamlessly with our Zendesk usag ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Transforms Feedback into Action with Seamless Workflows" What do you like about Survicate? I like Survicate for its contextual, in-the-moment survey triggers that drive 3x higher response rates. I also enjoy the seamless closed-loop workflow ##### 5. Integrations Users appreciate the **multiple easy integrations** of Survicate, enhancing survey functionality across various platforms effortlessly. [ See 14 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045542&qs=pros-and-cons#reviews) See Related User Reviews ![Rolf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rolf H.") RH Rolf H. 5.0/5 "Seamless Integration with Top-Notch Support" What do you like about Survicate? I use Survicate to obtain NPS scores from our customers and I really like its ease of use. It integrates directly and seamlessly with our Zendesk usag ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Transforms Feedback into Action with Seamless Workflows" What do you like about Survicate? I like Survicate for its contextual, in-the-moment survey triggers that drive 3x higher response rates. I also enjoy the seamless closed-loop workflow ### 5 Cons or Disadvantages of Survicate ##### 1. Survey Issues Users experience **audience targeting issues** with Survicate, limiting customization and complicating mobile survey management. [ See 12 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1047258&qs=pros-and-cons#reviews) See Related User Reviews ![Rolf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rolf H.") RH Rolf H. 5.0/5 "Seamless Integration with Top-Notch Support" What do you dislike about Survicate? We have a limit on the number of NPS feedback scores we can obtain in a month. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Survey Tool with Excellent Insights and Seamless Integrations" What do you dislike about Survicate? Survicate has issues with audience targeting, which demands extra automation and control Survicate is rigid in allowing more customization, even for ##### 2. Limitations Users experience **limitations in audience targeting and customization** , affecting effectiveness and usability of Survicate. [ See 11 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1047344&qs=pros-and-cons#reviews) See Related User Reviews NM Nathaniel M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Targeting but Needs More Segmentation Options" What do you dislike about Survicate? Advanced targeting & segmentation feels limited compared to competitors. We can’t layer as many user behavior filters as we need for precise audie ![Rolf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rolf H.") RH Rolf H. 5.0/5 "Seamless Integration with Top-Notch Support" What do you dislike about Survicate? We have a limit on the number of NPS feedback scores we can obtain in a month. ##### 3. Limited Customization Users find **limited customization** in Survicate frustrating, especially regarding widget designs and survey adaptability. [ See 8 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1046760&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Survey Tool with Excellent Insights and Seamless Integrations" What do you dislike about Survicate? Survicate has issues with audience targeting, which demands extra automation and control Survicate is rigid in allowing more customization, even for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy Survey Setup and Integration, But Needs Better Analytics and Branding Options" What do you dislike about Survicate? Survicate needs to reconstitute its advanced analytical techniques, and this will give informative reports The flexibility of Survicate, more so on ##### 4. Survey Limitations Users note **survey limitations** , including insufficient customization options and lack of intuitive UX/UI for updating surveys. [ See 8 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1047179&qs=pros-and-cons#reviews) See Related User Reviews ![Rolf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rolf H.") RH Rolf H. 5.0/5 "Seamless Integration with Top-Notch Support" What do you dislike about Survicate? We have a limit on the number of NPS feedback scores we can obtain in a month. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy Survey Setup and Integration, But Needs Better Analytics and Branding Options" What do you dislike about Survicate? Survicate needs to reconstitute its advanced analytical techniques, and this will give informative reports The flexibility of Survicate, more so on ##### 5. Missing Features Users find **missing features** in Survicate, highlighting limitations in audience targeting, customization, and dashboard quality. [ See 7 mentions ](https://www.g2.com/products/survicate/reviews?filters%5Bsentiment_snippet%5D=1045674&qs=pros-and-cons#reviews) See Related User Reviews NM Nathaniel M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Targeting but Needs More Segmentation Options" What do you dislike about Survicate? Advanced targeting & segmentation feels limited compared to competitors. We can’t layer as many user behavior filters as we need for precise audie ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Survey Tool with Excellent Insights and Seamless Integrations" What do you dislike about Survicate? Survicate has issues with audience targeting, which demands extra automation and control Survicate is rigid in allowing more customization, even for ![Milou t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milou t.") MT Milou t. Customer Journey Specialist Small-Business (50 or fewer emp.) 2/14/2022 "Very complete tool for monitoring Customer Satisfaction" 5/5 What do you like best about Survicate? Survicates questionnaires are incredibly customizable, making them suitable for nearly all forms of customer inquiry. We primarily use Survicate for our NPS and genuinely feel they provide the best tool for this. Their integrations with major platforms such as Slack, Intercom and Hubspot is a huge bonus too! Review collected by and hosted on G2.com. What do you dislike about Survicate? Before becoming a paying customer, we experienced a relatively long response time. After switching to a paid account, however, we have no complaints about Survicate's support team or response times. Review collected by and hosted on G2.com. Recommendations to others considering Survicate: This software does everything it promises and will help you connect with your customers and end-users more closely. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? We are continuously improving our customer experience and use Survicate to inventorize what we can improve on. Due to Survicate's integration with our primary support tool, we also encourage unhappy customers to get in touch with our support team. By simply explaining their complaint in our Survicate survey, the integration ensures that a ticket is filed under the customers' name, making it easy to follow up detractors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 11/18/2022 "Good for starters and basic needs" 3.5/5 What do you like best about Survicate? I like the UI. It looks quite organized and is easy to navigate. They offer tons of native integrations and support custom integrations as well. It has good customization options and creates professional-looking surveys. Review collected by and hosted on G2.com. What do you dislike about Survicate? I wish they allowed more free days per survey. Currently, they allow seven free days per survey. It's good for simple/less complicated survey needs. It's a bit pricey too as compared to other tools. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? We used Survicate for a prototype feedback survey to collect data and run reports. We were satisfied with the tool! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS Stuart S. Owner Small-Business (50 or fewer emp.) 5/18/2022 "Survicate does the job with excellent customer support" 5/5 What do you like best about Survicate? It is clean and focused. Great for exit intent surveys. Review collected by and hosted on G2.com. What do you dislike about Survicate? It lacks a graphical display of the survey's branches, a survey print function, and some other bells and whistles. Review collected by and hosted on G2.com. Recommendations to others considering Survicate: If you have questions, use the chat feature on the site. You will quickly receive excellent support and useful suggestions. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? I'm using it for exit-intent surveying on a site with high bounce / low conversion results. Initially, we learned our ad campaigns were attracting consumer shoppers rather than business shoppers. Once corrected, we then learned about price sensitivity and comparison shopping behavior of visitors. We are now assessing pricing plans, etc. Review collected by and hosted on G2.com. Show More Response from Paulina Hryniewicz of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-6630730/official_response/edit) Hello! We're very happy to hear about your experience with us and we're so pleased that you recommend our tool. Thank you for taking the time to share your feedback with us. We've forwarded your suggestions for improvement to our product team and hope you'll continue to learn more about your customers with Survicate! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/29/2022 "Easy to mesure audience satisfaction!" 3.5/5 What do you like best about Survicate? The exit intent feature – we can popup a survey when users are on the brink of leaving the site and understand why they're heading out! The interface for building surveys is easy to use and fast, and the integration with the website works perfectly. Review collected by and hosted on G2.com. What do you dislike about Survicate? The UI of the survey's is maybe a little old-school and could be updated to make it a compelling experience for users. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? Survicate allows us to mesure our audience on-site in a way we couldn't previously do with email surveys. Review collected by and hosted on G2.com. Show More Response from Paulina Hryniewicz of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-7043352/official_response/edit) Hello! First, thank you so much for sharing your feedback with us. We value your input and flagging up areas where we can further improve. We're happy to hear you found the exit intent surveys useful, and had good experience building surveys and integrating Survicate with your other tools. Perhaps you've already seen it; we've recently redesigned our website and in-product surveys, giving them a fresh modern look. We hope this will change your feelings towards our surveys' UI! ;) [See how Survicate improved](https://changelog.survicate.com/redesigned-and-improved-web-and-in-product-surveys-246674) Current UserValidated ReviewerSource: Organic MG Maryse G. Operational Security Analyst Small-Business (50 or fewer emp.) 2/2/2022 "Simple and effective" 5/5 What do you like best about Survicate? I love that it is fast and straightforward to open an account and get what I need. I needed simple surveys to integrate into my email campaigns. It was a basic need, and I hoped to find a free solution. Within minutes, I had good-looking surveys combined in my emails. Review collected by and hosted on G2.com. What do you dislike about Survicate? There is nothing to dislike in the experience I had according to my needs. It provided everything I needed with no fees. I can even modify my surveys and consult the results directly in the dashboard of my account. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? I wanted to finish a welcome email automation in ActiveCampaign with a simple survey to get to know my contacts better. I also wanted to add at the bottom of each email three options to choose from to tell me if they loved, liked, or hated the email content. I could do all this quickly and for free. Review collected by and hosted on G2.com. Show More Response from Barbara Derkowska-Podhajska of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-5314973/official_response/edit) Thank you for such positive feedback, Maryse! It's great to know your experience with Survicate was smooth and helped you understand your contacts better. A fantastic idea for gathering feedback about your emails' content - keep rocking! In case you'll need a hand, just reach out to our Support team. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kila P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kila P.") KP Kila P. Senior marketing manager Enterprise (\> 1000 emp.) 5/25/2022 "Easy to use and great support!" 5/5 What do you like best about Survicate? Survicate is an easy to use but powerful tool. I love how simple it is to integrate our existing tools like intercom. Flexibilty and syncing of data are huge pluses Review collected by and hosted on G2.com. What do you dislike about Survicate? My only main criticism is when you have lots of surveys its a lot of information on your home page Review collected by and hosted on G2.com. Recommendations to others considering Survicate: Highly recommend, talk to support, they are very helpful and fast Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? Survicate has been instrumental in revamping our customer experience and journey touchpoints with our customers. We have been able to get more insightful feedback and respond faster than ever before Review collected by and hosted on G2.com. Show More Response from Paulina Hryniewicz of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-6663389/official_response/edit) Hi! Many thanks for taking the time to share your feedback with us. We're delighted to hear that we met your expectations! We hope you continue enjoying using Survicate with its many integrations! Let us know if there's anything else we can help you with. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Program Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Program Development") AP Verified User in Program Development Mid-Market (51-1000 emp.) 6/14/2022 "Great tool!" 4.5/5 What do you like best about Survicate? I like the diversity of survey forms and ease of use. We use Survicate not only to get feedback from our customers but we also use it to improve internal processes and get ideas from the team. Also, guys charge for the number of users who have taken the survey, unlike others who charge for the number of sent surveys. Review collected by and hosted on G2.com. What do you dislike about Survicate? It is not that I dislike it, the design is a bit plain. However, everything else is great! Review collected by and hosted on G2.com. Recommendations to others considering Survicate: Survicate is better than others in its field because they charge per users who took part in the survey, not the number of sent surveys. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? We use Survicate to gather feedback from customers and the internal team, to measure NPS. Review collected by and hosted on G2.com. Show More Response from Paulina Hryniewicz of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-6733840/official_response/edit) Hi! First of all, thank you so much for sharing your feedback with us. We're glad to hear that Survicate's been helpful to your business. We love that you found a use for our tool for your internal processes as well! Thank you also for pointing out areas in which we can still improve. Your feedback's been forwarded to our product team who are continuously working on adding new features and optimizing our customers' experience with the tool. Let us know if you have more suggestions! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ajay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajay S.") AS Ajay S. Project Manager Small-Business (50 or fewer emp.) 6/27/2022 "Very useful features, But costly. It might prove worthy if you are really using all of its features." 3.5/5 What do you like best about Survicate? Many many features under one roof. You can automate feedback at various steps of funnel. And free version is available. Review collected by and hosted on G2.com. What do you dislike about Survicate? Complex to understand all of its features. Automation also require a dedicated resource. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? I am managing a D2C product, so every time before a new release we ask the audience what is the top most required feature. And after release, we ask about their satisfaction level. Review collected by and hosted on G2.com. Show More Response from Paulina Hryniewicz of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-6783648/official_response/edit) Hi Ajay, It's great to hear you're enjoying automating feedback with Survicate. We really appreciate your detailed review. Thank you also for your feedback highlighting where we can do better. We passed your suggestions on to the product team. We're constantly working on improving our tool and customers' requests are extremely valuable to us. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/27/2022 "Intuitive and easy survey tool" 4.5/5 What do you like best about Survicate? I enjoy how I can quickly create NPS surveys to attach to Intercom outbound messages and automatically tag users based on results. I also enjoy the skip logic and custom end page that comes with the Professional plan. Free users is also very useful for keeping costs set. Review collected by and hosted on G2.com. What do you dislike about Survicate? Visual data analysis is limited with the NPS survey to a donut graph and word map. Further analysis by export would be required, but having the ability to create more visual reports right in the software would be an additional value add. Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? Survicate allows us to run NPS surveys through Intercom outbound messages, making it easy for our customers to respond and therefore increasing response rates. Review collected by and hosted on G2.com. Show More Response from Paulina Hryniewicz of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-6675878/official_response/edit) Hi! Thank you for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and that you like the Intercom integration! Thank you also for pointing out areas where we can improve. We've shared your feedback with the product team and are continuously working on adding new features and making the tool even better for our customers! If there's anything else you'd like to see in Survicate, don't hesitate to contact us! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/25/2022 "Very customizable, gets the job done" 4.5/5 What do you like best about Survicate? First of all, I love how customizable the platform is. I'm able to choose my firm's branding, colors, and options for the "submit" button. Lots of options for question formatting and analytics. The Hubspot and SalesForce integrations are great and flow really nicely with both. Also, the customer support team is the best I've seen with a questionnaire tool. They are always so helpful and willing to take any feature requests. Working in software myself, sometimes the best ideas come from your customers! Review collected by and hosted on G2.com. What do you dislike about Survicate? I wish there was a way to connect my Hubspot survey link to a CTA button instead of a workaround - although that is fairly small. In marketing, Hubspot is EVERYTHING so this would be a nice fix! Also, I'm told that there will soon be a PDF export function that will be super helpful instead of just an excel/CSV export function. Can't wait for that! The biggest thing I'd like to see is a minimum character count in text box answers - we all love complete sentences in surveys! Review collected by and hosted on G2.com. Recommendations to others considering Survicate: Definitely check out Survicate for the integrations and support team alone Review collected by and hosted on G2.com. What problems is Survicate solving and how is that benefiting you? We instituted Survicate to collect more customer data during the customer journey - at the beginning of onboarding, at six months, at the time of renewal, as well as a way to collect written testimonials. So far, it's been very easy to send out and collect the data and pull quotes! Sometimes, people just dont want to hop on another Zoom or phone call so it's been nice to just shoot an email and have a written option to still have their voice heard. Our sales teams and implementation teams are able to view the results so they are looped in on challenges and successes as well - so it's been a full company insight tool! Review collected by and hosted on G2.com. Show More Response from Paulina Hryniewicz of Survicate [Editedit](https://www.g2.com/survey_responses/survicate-review-6664055/official_response/edit) Hello! We're glad to hear that you like Survicate's customization features and had a good experience with our support team. We really appreciate your detailed review. Thank you also for your feedback, pointing out what we can do better. We've forwarded your suggestions to the product team. We're constantly working to improve our tool, and the wishes of our customers are very valuable to us. Thanks again! Feel free to get in touch if there's anything else you'd like to suggest! 11/27/2022 Validated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![Hotjar by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hotjar by Contentsquare") Hotjar by Contentsquare 4.3/5(345) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/survicate/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Transcription](https://www.g2.com/categories/transcription) [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Transcription](https://www.g2.com/categories/transcription)[Experience Management](https://www.g2.com/categories/experience-management)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best video conferencing app for small business](https://www.g2.com/discussions/what-s-the-best-video-conferencing-app-for-small-businesses)[What data privacy and consent considerations should a company think through when choosing a lead retrieval platform so it does not create compliance problems after the event?](https://www.g2.com/discussions/what-data-privacy-and-consent-considerations-should-a-company-think-through-when-choosing-a-lead-retrieval-platform-so-it-does-not-create-compliance-problems-after-the-event)[Hybrid Workplace Trends in 2022](https://www.g2.com/articles/hybrid-workplace-trends-2022) [What Oracle EBS resellers are most trusted by ERP managers based on hands-on implementation experience?](https://www.g2.com/discussions/what-oracle-ebs-resellers-are-most-trusted-by-erp-managers-based-on-hands-on-implementation-experience)[Auto dialer service top picks](https://www.g2.com/discussions/auto-dialer-service-top-picks)[Pros and Cons Details](https://www.g2.com/products/survicate/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)